34 questions from our users
I recently sold a car and was paid with a bank cheque from CBA. I bank with them as well so thought it would be an easy transaction which would give me immediate access to the funds. How wrong was I!! We had ordered our new car and needed to use the funds from the sale of our car as a deposit for the new one. We had arranged to pick up the new car the following day, but when paying in the bank guaranteed cheque I was informed it would take 3 working days to clear!!
It is a disgrace in these modern times where everything is digital it takes 3 working days to clear a cheque - more so a ‘bank guaranteed’ cheque, being paid into the very same bank it was drawn from - unbelievable. I’m afraid this wreaks of a large corporation making use of my funds free of interest for 3 days - it is once again a banking wrought where customer service is of no consideration.
The result was we had to borrow a vehicle so that I could get to work and back each day for 4 days, thanks to CBA’s lack of customer service or care.
I would like a fair explanation as to why it should take 3 days to clear a bank guaranteed cheque, particularly without any option of fast clearance.
I ‘ve been a customer of CBA for over 50 years with 2 home loans, credit cards and savings account.Never missed a payment or went into overdraft. Out of the blue, in August received notice that they were closing all my accounts ( except joint home loan). They gave me a months notice. Despite visits tool allows barb have and many phone calls no one would tell me why, just that they are allowed to do this and do not have to give a reason. We are not involved in money laundering, fraud or any questionable activity. We have not abused any employees. We have poured over my accounts to try and identify and transactions that might have raised a red flag but can find nothing.We went to AFCC but CBA just repeated they can do this and don’t have to give a reason. We are just ordinary folk who have done nothing wrong. Anyone else experience this?
Branch manager accused me of POA abuse. Brothers used threat of loosing apartment to cohere her to bank. They were agressive & saying horrible things about the POS. Mum tried to explain that she knows but brothers ignored her, they know she fragile since dad died and she’s grieving. They know she not to stressed, threatened or anything that could another stroke but they just so agressive she couldn’t get them to stop. Clearly agetated &’upset there was no duty of care about mums emotional state. Cba branch manager continued to rattle off amounts mums still persisting that I know about that but they didn’t listen and basically ignored mum and talked amongst themselves. Mum and I share everything - our money is both mum and mine. I do buy grog cerise’s, scripts, petrol moving costs - mum pays the 1/2 utilities and I pay half or whatever. Now my reputation as well as my deceased dads name is being slandered in my home town...that branch manager did not handle appropriately but sneaky. CBA did not contact mum regarding homeloan in arrears. Never in the 3-4 months this was accumulating did the bank advise. I have tried to communicate with them regarding sale of unit hold up due pandemic and the info said homeloans would get blah blah. I want this condescending woman fired for causing undue stress worry all because she ignored what mum was trying to tell her and just spoke to men. I came home after renovating to find a broken woman who’s glue was nearly dry crumbled again and so I started gluing pieces back on. Mum gave me bills to pay so I went to post office and advised decline. So I emailed branch manager advising have utilities to pay, can you arranged a letter so mum can read instead of comprehend that her utilities, prescriptions. And home repayments have now been rectified due to mum having account where the direct debit for loan. I have sent a few detailed emails & as yet 5 days have not received any explanation for mum or have even done anything are did you arrange for So my question is:
Did the branch manager follow procedure.
Did branch manager ignore my emails advising I can’t pay debit, scripts anything as have been blocked so who buys food pays bills now.. I have no idea. She’ll disregard my emails regarding house market during covid. should you make she you have your facts in order before defaming a persons reputation.
I am so terribly sorry to hear this has happened to you!!!Please contact the bank and ask to speak to a manager,this is disgusting behaviour!!
Tried she refused to see me ignored my emails. I’ve advised my solicitor. I’ve spoken with financial ombudsman and customer connect which help resolve issues but I don’t want resolves I want an apology to my mother and the person reprimanded. But Thankyou for you’re support - I’m still shaking my head at the assumptions and defamation x
what are the good and bad things of common wealth bank
what are the bad and good things of the common wealth bank
The online banking system is a joke... cannot search for past payment details, have to go through all transactions line by line. cannot believe such shxt system still exist in 2020
I can search online banking on my commonwealth account for past payment details just by simply putting in the date i want to search. I have never had a problem
Their online search says we can search by
1.Using only the last 3 digits of a mobile number - not everyone use payID (mobile number) for payment
2.Using only a first name or a last name - not working
3.Using only the last 4 digits of an account number -not working
As a business account, we have lots of suppliers and cannot/should not rely on remembering each payment's date. What they should have is to click a supplier and search all payment in the past certain time frame, e.g. if I click AGL and search for all transaction in last say.. 365 day, I should get all my past payment (within 165 days) to AGL, rather than click in March/June/Sep/Dec. to search for all the payment details, it is even slower than download all data in excel file and apply a filter.
Have you all done your research on other banks for better interest on your savings and term deposits ,i have
l have a idea , l want to make an account , what material should l need to provide
Would like to talk to someone about early withdraw from super dew to my situation of financial hard ship had no income for 3 month
Their currency exchange rates is way off the limit. Its more like a rip off, but a legal one. It feels like a joke.
Why do you make it so hard to apply for the streamline basic account? why can't it be done online like everything else? I've recently had to cancel my contents insurance due to my financial situation and I get charged fees still even cancelling one day after it was debited, you charge fees for every little thing and make it so awkward for people to even know the streamline basic account exists!
It ridiculous the amount of fees I have been charged over the years not knowing an account option like this was even available. Not happy!
That's strange as I opened mine online does it come under transaction account maybe. I have had it with commbank I have cancelled all my accounts with them and so have all my family I recommend opening one with westpac they are all skilled and know what their doing commvank has no idea and their staff are hopeless
How to log in to my updated app. I know the password but there is no log in button now.
Just following up on my earlier post. I have made for attempts to repay outstanding arrears on four occasions but the bank refuses these offers. Now I am starting to think the bank actually wants the house which is one three acres with lake frontage; five bedrooms, pool, spa, six-car garage etc. I have had been told by several sources that banks often attempt to sell homes as mortgagee in possession situations to either resell at a profit or earmark for bank staff. Does anyone have any first-hand knowledge of this sort of thing? I have also written to three bank representatives from the bank to ask if staff members get a kickback if they are successful in forcing a homeowner to sell up. I only got two replies from the three letters sent and both said there was no financial benefit. Should I believe that no one at the CBA bank would tell an untruth [cough].
Why don’t staff know what do do with a Bank Guarantee? I have been to 2 banks and they don’t have a clue how to process the paper work
Do I need a TFN to open an account. I’m a temporary resident
Why is it you treat your customers with outright ignorance and make them feel they are begging when you have their money? All nice until you lure them in ad customers then chew them up and disregard them?
Because they dont care they use your funds to get high interest and give you lower interest hope the royal commision does its job on all the 4 leading low life banks that ripped customers off
How do I remove all my money out of your banks you are a pack of thieves you make more interest on my money than your giving me
Why doesn’t the bank respect loyal long standing customers?
Y Commonwealth Bank did with me fraud ????
So what bank did you get better service from as this bank is making more interest on my money than I'm receiving in my netbank?
I am not putting money into savings to earn interest. I am doing business with CBA in a number of ways: a salaried employee (personal account), manage my employer's CBA bank account and run my own business (business account and EFTPOS facility). They have good system but not people.
I put my money into netbank to get a good interest rate it has dropped from 2.25 to .50 percent interest I do all my banking through them but it's how there ripping off customers on there savings
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