If you want the following:-
Shocking rude customer service
Unable to contact them
Then the CAN bank will provide it.
They are probably the worst banking institution I have ever dealt with. How they have any customers is beyond me.
- Verified customer
I have been with the Bank since 1990, I moved to another Bank which was Better until it was emptied , so I moved back to the commonwealth, I used to find the bank reliable but they treat their customers with contempt. My experience with this bank , is run by Liars and the Tyrannical, cannot wait to withdraw my money. They could not identify me so i wrote a response..You or your colleague, could not identify me , yet you have my phone number and two email addresses, you have my present address, I have told you that I cannot contact the 1300 you...have supplied me to change my details, of course your colleague did not do wrong. I have knowledge of the same tactics that the police use to support each other in their toxic work environment. I find your findings and excuse a load of nonsense You have not given me an option to speak to another person of reasonable mind but cut me off. of no second attempt. You have given me options that will give me the same result. As soon as I do come back to Australia I will be closing my account. You have not even mentioned that I have had my account since 1990. So much for customer relations . Tyrannical is the Commonwealth Bank way of treating customers.
Terrible customer service and complaints handling
Contacted commonwealth as credit inquiries on my credit file under my maiden name, proof I didn’t make it, they stated was branch error but still will not remove them! Terrible customer complaints service to deal with
Horrible business banking practices
If you are a business owner do yourself a favour and do not sign up with commonwealth bank.
Dishonesty doesnt even begin to describe this bank. We have had our business account with them for roughly about 1 year and applied for covid 19 loan. Long story short they messed up our loan and instead tried to sell us business loan instead. Unhelpful and they effectively manipulate and lie in order to.
I have dealt with almost all banks and they all have their own problems but I would honestly have no difficulty to say that this is the worst bank i...n Australia by a long shot. Stay away, establish yourself with any other bank and avoid the hassles of having to move to a different bank. Royal commission has changed nothing about them what so ever. I think Nigerian banks would have a higher degree of honor and honesty than commonwealth bank.
Wish I could give them 0
Took them 3 weeks to do something that should of taken 3 min. Then under charged me and threatened me because I owed them money. Absolute bunch of clowns. Also spent 45min on the phone while I got transferred through 4 sets of hands. Definitely wouldn’t recommend
0 compassion and Rude staff
They cancel my financial hardship and start the collection of my credit card debt even when I'm paying the repayments. The worst bank in Australia. I lost my Job and they don't help.
Shame on you Commonwealth bank
I have been with this bank 26 yrs and have never asked for any help until now during covid 19 They said I am over committed so will cancel my cards if I ask for a deferral of 2 months at 9 %.
Shame on you, Westpac is a much better bank who actually helps.
Will not bother calling them again
I have been with CBA for more than 7 years. I always enjoy their online banking and technologies. However, whenever there was something that I couldn't resolve online, and I had no choice but ring them, it always ended up a negative experience.
I have a pending credit card application which I couldn't amend or cancel online. The card they intended to offer was not the card that I applied for, so I wanted to get them to change it to another card or just cancel it. I learned from their site that I should call them to address a pending applicatio...n, so I did. I was on hold for more than an hour, and I kept waiting. I finally got through and explained why I called. Instead of acknowledging my inquiry and pointing me to the right direction, the call centre agent mumbled a few words and hung up. It was absolutely ridiculous to me. Honestly, I'd rather not call, but I had no other options. I made the effort and spent the time, and they didn't even have a minute for me. As a long-time customer, I'm just utterly disappointed by their poor customer service.
Credit Card Team- Hopeless Financial Assistance Team Hopeless
Had two loans with this bank, personal and car, paid off both about a week ago and they cancelled a credit card without leniency because of me not meeting their minimum requirements in repayments, despite both loans being paid off early, and not being at the limit of the card.
I can only assume whoever gave you give stars was offered incentives or brain damaged
Started depositing into my own dollarmite account since primary school, like throwing my gold coins down a well pretty much. Over the past 12 months on regular use of overdraftfinancing, money lending, branch managers who want more loans to booster their portfolio, horrid customer service calls needing to call up because someone in accounts department either stealing or just decides to change loan details in regards to terms and interest rate random deductions "updated constantly throughout lifespan of loan, adding of insurance on loan most lik...ely a branch managers actions again to fatten their portfolio after explicitly stating you did not want calling up being told it's been canceled then to find out months later it was for a month or two then readers mysteriously and having to go into branch to have one of them call insurance department to have to sit and wait I'll be it I was refunded the last 2 payments but still not equal having late payment fees and bad credit rating yet again thanks to someone in accounts department mistakenly changing monthly repayment amounts to five times what was selected in change of terms, which was still almost triple of original account monthly payments. Having then to be charged the in excess new monthly payment three times in a single month because it was meant to be changed to smaller weekly payments. Then to be charged late payment fees when couldn't find the huge new amount required and overcharge overdrawn fees missed payment fees to have to get again call up some stupid child having fun at take your child to work day I can only assume being allowed to play with the number keys for the lols. then after having to fix the problem myself and being on hold for hours to being transferred after calling to fix it and being told my worker my address was wrong and needs to be changed after I told them i dont care fix this first they transfer me on hold for another excess of hours after changing address in NetBank account and the crap app not changing it to new address or keeping old and adding new into one address. Having to call up again for another slow day on the phones day and talk to customer service to fix it being told it's fixed then finding out the reject didn't fix it and actually changed to make it worse now I might add all the funds needed to cover these poor work jobs on one loan leaves me without money for other loan/card for month and falling behind on those as well thus yet again another big circle stupid and figuratively thumbs up thanks to the which bank your crap bank. Then having to yet again wait on hold for hours and finally deciding you guys can ead and not pay any more after bad rating hit on my name thanks to the overly incompetent air wasters at your form. Then to be harassed by finance or money resolution department about why I haven't been paid and having to literally god damn black mail my late monthly payments over the worker fixing the previous mess and giving me a refund for the last 2 errors but nothing for the interest charges overdraft charges just the late payment fees..he was though the best customer service I have and most likely ever received from the bank, I can only assume that people in charge of debt collection are actually trained so they can get money and the rest are just budget cut trained.
- Verified customer
Still on hold... Has been over 2.5 hours...
As CBA has determined that I have nothing better to do than wait on hold for over 2 and half hours, I've decided that I can at the very least I warn others about their abysmal customer service. With no callback feature and a useless bot that says "you might have to wait 10 minutes", you're stuck with calling their black hole of a customer service line that tests the patience of even the most stalwart human beings.
Oh, I've already forgotten the first bit where I was hung up on after waiting for 30 minutes. Whoops. Oh again, they also they dec...lined my wife before that because of an imaginary 500k extra mortgage (on top of our real one). I would imagine this left a ding on her credit and was based on an error. The same glitch almost got me, but I caught it during review as it only appears AFTER you've gone through the step by step process. You see, it "adds" information you've not provided or confirmed, slipping it in there so you can't assume any of your answers or info is consistent without manually reviewing again after you've completed everything. Really great stuff guys - top notch infrastructure. What's really the kicker about all this, though, is that after waiting what seems a lifetime to get a few answers to some simple questions, I was transferred to someone that doesn't really know and/or can do anything at all. They simply read the plaques from their little cards and try to be courteous enough to get you off the phone without providing any real resolution. Any call back after to follow up as promised? Nope. Did they put a note on file as discussed several times with emphasis? What do you think? The only reason I called in the first place is because their app and website were glitched out and leaving our credit card application in a state of limbo - in a such a state where we had completed everything, but it continued to state that "action was needed" on our part. There was no other way to resolve this but to call them and indeed discover that there was something erroneous on their end. After a couple nights ruined, we're finally hoping that we can get a resolution by next week. One positive, in order to fair and accurate, is that we talked to [name removed] who seemed quite helpful and actually took matters into her own hands to solve this debacle. I can't say for certain that this will be the case, but she handled the matter appropriately and even lodged a complaint for us. I sum folks, just stay away from this big bank though. It's not worth the hassle and there are heaps of other banks out there that offer superior products and support. If you have a choice, stay away from this one.
1hour waiting on the phone
After 1 hour waiting on the phone I need to leave this feedback, thanks for your patience, is there any way they know how long people have been waiting. Ooh I went to branch in Melb and was told cannot serve me, just call. My credit limit application has been delayed, details of my banking is within Commbank and nobody even bother follow up, 20 years now with u I can tell it getting worse.
Credit Card Greed
Had a credit card for $4000 with CBA. Paid it off after bad experience with their excessive force over chasing a missed payment . The staff are trained to simply collect immediately any missed payment regardless of reason or situation. Its all about the money for them and nothing else. There was another 9 cents applied as interest after I paid out the card and I have been receiving collection letters ever since in the mail for this 9 cents.
Nearly 4 months to receive credit cards!!!!!
The company has been with the bank for many years, there has been a merger and we have been waiting to receive the new company credit cards for nearly 4 months - started the process in November 2019. There is no reason why this is taking sooo long all entities have been successfully identified and verified. I would suggest we move to another bank but I am not the only person involved. This is ridiculous that a company is being limited and controlled by the ineptitude of the team putting this process together.
very poor online service.
i am with bank more than 10 years and this bank can not increase your credit limit.they can not identifiy over the phone and you need to go to bank to identified your self and waiting time in bank is 1 hour and branch is 30 minits far.so just identified your self you need to go to bank.such a time wasting opinion.
Hard to Contact
So far over 2 hours on hold on multiple phone calls, they assume I have infinate time to waste waiting for them. Website forms don't work which is why I have to call, the message says to call back later because they have a lot of calls (this is a standard message I have received when I have called back 3 times and waiting on hold for 30 + minutes each time without getting through to anyone. No call back facility.
Just dumb, and they charge you if you go into a branch to get anything done!
Hire some call centre staff you please
Waited over an hour and no answer just hopeless service. Someone go out and hire some more staff please please please and I own comm shares will be happy with less profit and more service.
Always better to deal with CBA than other banks
I have been with CBA over 16 years. Good and bad experiences i have gone through but at the end they tried to improve it. To compare with other banks, it is way better in term of services, a number of the branches around Australia. I have met many home loan specialists from CBA, some goods and some inexperienced but least they always have specialists available. I had bad experiences with NAB and ANZ. They are quite limited with services compared to CBA. I sold one of my properties because i wanted to release the mortgage with NAB.
The reviewer stated that an incentive was offered for this review
Long wait times
Stuck on hold for an hour, terrible! For such a simple request I can't do online, they either need online chat or better service, should never sit on hold this long
Slow credit card limit increase application
Been over 3 weeks for a credit card limit increase.
Back and forth providing extra information.
Takes over 3 days to verify each document.
Called 3 times and had to wait an hour each time.
Questions & Answers
Branch manager accused me of POA abuse. Brothers used threat of loosing apartment to cohere her to bank. They were agressive & saying horrible things about the POS. Mum tried to explain that she knows but brothers ignored her, they know she fragile since dad died and she’s grieving. They know she not to stressed, threatened or anything that could another stroke but they just so agressive she couldn’t get them to stop. Clearly agetated &’upset there was no duty of care about mums emotional state. Cba branch manager continued to rattle off amounts mums still persisting that I know about that but they didn’t listen and basically ignored mum and talked amongst themselves. Mum and I share everything - our money is both mum and mine. I do buy grog cerise’s, scripts, petrol moving costs - mum pays the 1/2 utilities and I pay half or whatever. Now my reputation as well as my deceased dads name is being slandered in my home town...that branch manager did not handle appropriately but sneaky. CBA did not contact mum regarding homeloan in arrears. Never in the 3-4 months this was accumulating did the bank advise. I have tried to communicate with them regarding sale of unit hold up due pandemic and the info said homeloans would get blah blah. I want this condescending woman fired for causing undue stress worry all because she ignored what mum was trying to tell her and just spoke to men. I came home after renovating to find a broken woman who’s glue was nearly dry crumbled again and so I started gluing pieces back on. Mum gave me bills to pay so I went to post office and advised decline. So I emailed branch manager advising have utilities to pay, can you arranged a letter so mum can read instead of comprehend that her utilities, prescriptions. And home repayments have now been rectified due to mum having account where the direct debit for loan. I have sent a few detailed emails & as yet 5 days have not received any explanation for mum or have even done anything are did you arrange for So my question is:
Did the branch manager follow procedure.
Did branch manager ignore my emails advising I can’t pay debit, scripts anything as have been blocked so who buys food pays bills now.. I have no idea. She’ll disregard my emails regarding house market during covid. should you make she you have your facts in order before defaming a persons reputation.
I am so terribly sorry to hear this has happened to you!!!Please contact the bank and ask to speak to a manager,this is disgusting behaviour!!
Tried she refused to see me ignored my emails. I’ve advised my solicitor. I’ve spoken with financial ombudsman and customer connect which help resolve issues but I don’t want resolves I want an apology to my mother and the person reprimanded. But Thankyou for you’re support - I’m still shaking my head at the assumptions and defamation x
what are the good and bad things of common wealth bank
what are the bad and good things of the common wealth bank
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