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Commonwealth Bank

Commonwealth Bank

Online, Branches
1.7 from 1,417 reviews

Reviews

1.4

85 reviews
5
(8)
4
(1)
3
(1)
2
(0)
1
(75)
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Reviewer Photos & Videos

KAP2034

KAP2034Sydney, NSW

Commbank is a Failure

published
Transparency
Customer Service
TopicBusiness Banking, General Transactions and Loan Application
Shan

ShanPerth, WA

  • 3 reviews
  • 1 like

Terrible customer service and complaints handling

published

Contacted commonwealth as credit inquiries on my credit file under my maiden name, proof I didn’t make it, they stated was branch error but still will not remove them! Terrible customer complaints service to deal with

Transparency
Customer Service
TopicCredit Card Application and Loan Application

CBA to change to name to cant be bothered CBB.

published

The CBA have been processing my loan for 6 months now and once everything is all said and done i will be taking my portfolio which is worth a lot of money elsewhere

Transparency
Customer Service
TopicBusiness Banking, General Transactions and Loan Application
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Navid S

Navid SSydney

  • 8 reviews
  • 15 likes

Horrible business banking practices

published
Transparency
Customer Service
TopicATM Experience, Business Banking, Credit Card Application, General Transactions, Loan Application and New Account

Business banking

published

Get with the times and allow electronic signing, there’s plenty of certified platforms and other banks have rolled it out. There’s a pandemic and there are restrictions, yet businesses are expected to get signatures hand signed in person.

TopicBusiness Banking and Loan Application

Excellent service mobile loan manager Chris

published

After a terrible experience with st George loan manager a quick decision to try the commonwealth bank paid off as Chris saved the day. Chris was extremely helpful willing to assist and answer emails and calls at any time. He is also very knowledgeable in providing accurate information. I received amazing support from Chris being that im a first home buyer he made the experience stress free and pleasant to deal with. I received approval within 4 days (oppose to st George over a week and they were still asking for me to provide more information) I would highly recommend all to speak with Chris from Commonwealth bank

Transparency
Customer Service
TopicLoan Application

Absolutely Appalling Treatment!

published
Transparency
Customer Service
TopicLoan Application
Jdm

Jdm

  • 2 reviews

Wish I could give them 0

published

Took them 3 weeks to do something that should of taken 3 min. Then under charged me and threatened me because I owed them money. Absolute bunch of clowns. Also spent 45min on the phone while I got transferred through 4 sets of hands. Definitely wouldn’t recommend

Transparency
Customer Service
TopicATM Experience, Business Banking, Credit Card Application, General Transactions, Loan Application and New Account
Gab

GabSydney, NSW

  • 2 reviews

Terrible! Not prepared to offer competitive rates even after stating they would! Don’t waste your time here!!

published

I Went from a CBA investment loan to a owner occupied loan! Was told the change In comparison rate would come down to 2.80% in writing. Loan changed to owner occupier but at a much higher rate. Requested to have if decreased as per previous discussions and writings. This has gone back and forth for the last 3 weeks with very little response or feedback. Finally got told today that they cannot offer this rate as its for new how home loans only. If this is the case why wasn't that stated from the beginning? Absolutely disgusted with cba’s actions and treatment! Don’t waste your time here go elsewhere

Transparency
Customer Service
TopicLoan Application
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Axle F.

Axle F.

  • 4 reviews
  • 2 likes

Getting a loan

published

The Commonwealth bank never helps pensioners or low income earners get any loans. Always says NO. The interest rate on one's account is appalling. The bank leaves its customers POOR. The bank gets all the money, makes trillions of dollars. To do what with it? When a person DIES they do not take the money with them or their belongings.

Transparency
Customer Service
TopicLoan Application
Sam

SamGreater Melbourne (Outer), VIC

Burnt twice, never again

published
Transparency
Customer Service
TopicLoan Application
Tania

TaniaSouth-Eastern Region, NSW

Be warned

published

I have banked with commonwealth for 22 yrs, we have our mortgage with them & had many loans & credit cards over the yrs we have never defaulted on any payments.
Today I applied for a car loan & got declined because I took super out (covid) & paid off my credit card. Bank said looks like I’m in financial hardship because I accessed my super. I’m still employed & earning a income that is paid into their bank. What a joke this is how Commonwealth bank treat good customers.

Transparency
Customer Service
TopicLoan Application

Customer care

published

Called and hold for 2 hrs not respond at all. Second day same.
Doesn't matter what day or time you calling always on hold for alteast 1 hr. At last lost hope.

Transparency
Customer Service
TopicGeneral Transactions and Loan Application

Long time on hold without being able to get through

published

I’ve spent four hours in the past couple of days being put on hold automatically to discuss my own home loan. Can never get through. Automated voice says phone should be answered within 30 minutes but that estimate is not even close.

Transparency
Customer Service
TopicLoan Application
Paul

PaulSouth East Queensland, QLD

MONEY HUNGRY, don't care about customers

published
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Customer Service
TopicBusiness Banking and Loan Application
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Rae

Rae

  • 2 reviews

Worst Bank ever

published

I have been a customer since I was 12 years old and have all my loans, money etc with CBA. They have been calling us every 6 months with offers to top up our home loan and when we finally call them to take them up on their offer we are told NO we cant help you. Total joke

Transparency
Customer Service
TopicLoan Application
Char1

Char1

  • 3 reviews

Changed repayments without consent

published

Commonwealth bank dropped payments to a minimum for ALL customers. This is their way of making more money and masking it with ‘helping people out’.

They changed this without my consent.

They changed it effective from the 1/05, you cannot physically change this until the 6/05. I had a payment due on the 4/05.

I went into the branch to try and change it - I was told tough luck and nothing they could do!!

Transparency
Customer Service
TopicLoan Application
ali

aliSydney, NSW

unreliable bank

published

this pandemic has shown the real face of this bank, no customer service, ask to reduce payment , over one and half month no response, no worries the last revenge is mine ( i ll quit with Commonwealth bank ) ASAP

Transparency
Customer Service
TopicLoan Application
Ali Bacon

Ali BaconSydney, NSW

  • 3 reviews

Thank you for waiting, we appreciate your patience and will be with you as soon as possible

published
Transparency
Customer Service
TopicLoan Application
Simon C

Simon C

  • 20 reviews
  • 10 likes

Tried calling their wait times are as bad as DHS

published

Tried calling CBA
Still on call waiting the last 45 minutes.
Just terrible.
The call waiting music really does your head in after a few minutes....
I managed to speak to someone who tried to authenticate me, said I didnt have an account with CBA, so she transferred me through to another dpt, back on call waiting.
Really really lousy service. Call wait times in excess of 15 minutes are too long.

Transparency
Customer Service
TopicLoan Application and New Account
Page 1 of 5
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Questions & Answers

Megs M.

Megs M.asked

Commonwealth Bank

Branch manager accused me of POA abuse. Brothers used threat of loosing apartment to cohere her to bank. They were agressive & saying horrible things about the POS. Mum tried to explain that she knows but brothers ignored her, they know she fragile since dad died and she’s grieving. They know she not to stressed, threatened or anything that could another stroke but they just so agressive she couldn’t get them to stop. Clearly agetated &’upset there was no duty of care about mums emotional state. Cba branch manager continued to rattle off amounts mums still persisting that I know about that but they didn’t listen and basically ignored mum and talked amongst themselves. Mum and I share everything - our money is both mum and mine. I do buy grog cerise’s, scripts, petrol moving costs - mum pays the 1/2 utilities and I pay half or whatever. Now my reputation as well as my deceased dads name is being slandered in my home town...that branch manager did not handle appropriately but sneaky. CBA did not contact mum regarding homeloan in arrears. Never in the 3-4 months this was accumulating did the bank advise. I have tried to communicate with them regarding sale of unit hold up due pandemic and the info said homeloans would get blah blah. I want this condescending woman fired for causing undue stress worry all because she ignored what mum was trying to tell her and just spoke to men. I came home after renovating to find a broken woman who’s glue was nearly dry crumbled again and so I started gluing pieces back on. Mum gave me bills to pay so I went to post office and advised decline. So I emailed branch manager advising have utilities to pay, can you arranged a letter so mum can read instead of comprehend that her utilities, prescriptions. And home repayments have now been rectified due to mum having account where the direct debit for loan. I have sent a few detailed emails & as yet 5 days have not received any explanation for mum or have even done anything are did you arrange for So my question is:
Did the branch manager follow procedure.
Did branch manager ignore my emails advising I can’t pay debit, scripts anything as have been blocked so who buys food pays bills now.. I have no idea. She’ll disregard my emails regarding house market during covid. should you make she you have your facts in order before defaming a persons reputation.

2 answers
Alee will
Alee will

I am so terribly sorry to hear this has happened to you!!!Please contact the bank and ask to speak to a manager,this is disgusting behaviour!!

Megs M.
Megs M.

Tried she refused to see me ignored my emails. I’ve advised my solicitor. I’ve spoken with financial ombudsman and customer connect which help resolve issues but I don’t want resolves I want an apology to my mother and the person reprimanded. But Thankyou for you’re support - I’m still shaking my head at the assumptions and defamation x

James M.

James M.asked

Commonwealth Bank

what are the good and bad things of common wealth bank

2 answers
alan
alan

they are the same as any other bank all bad no good

Megs M.
Megs M.

No duty of care. An aggressive branch managers who showed no duty of care of my “elderly” mother. Who sneered at me the first time I was introduced. So she accused me of POA abuse & that was incorrect but I received not apology still treated me like a criminal.

James M.

James M.asked

Commonwealth Bank

what are the bad and good things of the common wealth bank

No answers

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