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Commonwealth Bank

Commonwealth Bank (page 2 of 67)

Branches, Online
1.7 from 1,337 reviews

Reviews

1.7

1,337 reviews
5
(129)
4
(61)
3
(48)
2
(121)
1
(978)
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Ali Bacon

Ali BaconSydney, NSW

  • 3 reviews

Thank you for waiting, we appreciate your patience and will be with you as soon as possible

published
Transparency
Customer Service
TopicLoan Application
Simon C

Simon C

  • 16 reviews

Tried calling their wait times are as bad as DHS

published

Tried calling CBA
Still on call waiting the last 45 minutes.
Just terrible.
The call waiting music really does your head in after a few minutes....
I managed to speak to someone who tried to authenticate me, said I didnt have an account with CBA, so she transferred me through to another dpt, back on call waiting.
Really really lousy service. Call wait times in excess of 15 minutes are too long.

Transparency
Customer Service
TopicLoan Application and New Account
Veni

VeniGreater Melbourne (Outer), VIC

  • 6 reviews

Fraud report over the phone is non existing

published

Upon discovering that my credit card has been charged with huge amount by fraud i immediately rang the number given. No one ever answered the call. They have only the useless pop up assistant online, no live chat at all. What bothers me is the fact that Commbank fraud depatment missed this huge volume of unusual account transactions done in 2 days. And what, if i was residing rural, and there was no branch around to go and report the criminal act.

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No customer service, no help whatsoever. People please go nab or westpac .

published
Transparency
Customer Service
TopicBusiness Banking and Loan Application
Jalleh S.

Jalleh S.Perth, WA

Misleading customers

published
TopicLoan Application
Mark. S

Mark. S

  • 2 reviews

Not a good branch. Would not reccomend at all!

published

So i have been with commonwealth bank for 11 years. I had a abit of a incident regarding a refund through my bank "Commonwealth Bank" they took on the dispute for my refund for a item i had purchased though a guy online. The dispute took over 1 month and they declined the refund. The commonwealth bank is a load of crap don't bother yourself to look into them. I Recommend other branches as the commonwealth bank do not care about there customers despite being a loyal customer for at least 11 years.
The branch is a load of crap and im quite annoyed at there customer services.

Customer Service
TopicGeneral Transactions
Nelson Eulalio

Nelson EulalioSouth East Queensland, QLD

  • 3 reviews

The only time we really need it and they don't really care

published
Transparency
Customer Service
Norrial

NorrialSydney, NSW

Over 2 hours waiting, and still not getting through!

published

How can it be possible that you put your customers on hold for 2 and a half hours before being answered? Hire more staff!! bad customer service ever I have

TopicGeneral Transactions

The reviewer stated that an incentive was offered for this review

my account was locked, rude, invasive, i hate this bank now

published

invasion of privacy, this bank have slowly but surely become a rip off over the years pinching dollars from us for any little thing they can. they also make unethical investments...

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David

DavidSydney, NSW

  • 2 reviews

Disappointing

published
Transparency
Customer Service
Costie

CostieSydney, NSW

  • 2 reviews

Over 2 hours waiting, and still not getting through!

published

Have been a customer for over 25 years, lodged Covid response for help over a month ago, got a follow up email over 2 weeks ago. Now I have been on hold now for 2 hours and 30 min, cannot get a response to my calls, my emails. They should be ashamed of themselves for leaving loyal customers hanging in such a time of stress and uncertainty.

Transparency
Customer Service
TopicLoan Application
hotdogger808

hotdogger808

  • 2 reviews

On hold wait times

published

I find it amazing that the commonwealth bank cannot instigate some sort of phone queue system that tells the customer how long they can expect to wait on hold be it number in the queue or how many minutes hours etc? Many other companies already do this and it is very effective.

All in all since April the 1st I have waited on hold a grand total of over 7.6 hours trying to get through to the commonwealth Bank Home Loan Department. One call was 2 hours and 23 minutes on hold! Yes That's right 2.5 hours waiting to get through! Totally unacceptable in every respect in my opinion.

The excuse I get every time is they are training more people?

My advise to commbank.....you need to spend more money on human resources......and quickly!

Transparency
Customer Service
Prem

PremSydney, NSW

Covid 19 financial crisis

published

10 yrs with this bank got no response during covid 19, it's been lodge for more then 10 days, very disappointed. Not reliable at all, worst coustmer service during difficulty.

TopicLoan Application
weziskewl

weziskewlGreater Melbourne (Metropolitan), VIC

  • 2 reviews

I can only assume whoever gave you give stars was offered incentives or brain damaged

published
Transparency
Customer Service
TopicCredit Card Application, General Transactions and Loan Application
Maisie

MaisieSydney, NSW

  • 2 reviews

Lengthy wait time, but great service!

published

Wait times are a pain. But, considering the coronavirus, a 25-minute wait isn't too bad I guess. Also, the rep was great! I didn't catch her name, but whoever you are, you saved my life! Thank you!!!

Transparency
Customer Service
TopicGeneral Transactions
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Zac G.

Zac G.Sydney, NSW

  • 2 reviews

terrible wait times

published

How can it be possible that you put your customers on hold for an hour before being answered. Hire more staff!!! I've called commonwealth bank many times and its always a wait. So they can't blame it on corona.

Transparency
Customer Service
TopicLoan Application

Thank you Angelo

published

Thank you Angelo for all your help and clarification! You are truly a beautiful human being!! I feel so blessed that you answered my call today.
A million thanks, stay safe and God bless
Sylvia

Transparency
Customer Service
TopicLoan Application
Angelo A.

Angelo A.

  • 2 reviews

Cannot be trusted

published

The Commonwealth bank witnessed the elderly abuse for over a decade under Unlock Senior equity loans but did nothing about it to stop it because they said its hands were tied. This bank is all about its profit margin and dont care who they actually destroy in the process. Its funny that 2 years ago those loans are not longer available and their hands are no longer tied. So i ask what is the difference 2 years ago when those loans were removed and 10 years ago when they were available? Does this mean the Commonwealth bank needs a class action or do we go as far as the ombudsmen or even to state and federal Government level? Is that what is needed to expose what was not exposed at the Royal Commission that you took advantage of the elderly?

Transparency
Customer Service
TopicGeneral Transactions and Loan Application
Boris

BorisGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Cynical hypocrites

published
Customer Service
TopicLoan Application
Saz

Saz

  • 2 reviews

Atrocious, lengthy wait times

published

One star is a compliment, if only I could rate them negative stars.
Understand they are very busy at this time. How about hiring more staff- just as the other large organisations have done, in order to deal with the large increase in calls?
Have called 3 times in all instances I was left waiting for hours on the phone, currently on hold and have been waiting for 2 and a half hours (and expect to be waiting for several more hours - going by the comments on their Facebook page, and the rewiews here)
Get your act together.

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Questions & Answers

WELSLEY HUANG

WELSLEY HUANGasked

Online

l have a idea , l want to make an account , what material should l need to provide

1 answer
minni
minni

2 meters of denim 4 rolls of cotton. & 6 sewing needles

Alex

Alexasked

Commonwealth Bank

Would like to talk to someone about early withdraw from super dew to my situation of financial hard ship had no income for 3 month

1 answer
minni
minni

You can talk someone if you contact the bank

badboy12121414

badboy12121414asked

Commonwealth Bank

Their currency exchange rates is way off the limit. Its more like a rip off, but a legal one. It feels like a joke.

No answers

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