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Literally worst customer service ever
Have been with the bank for 25 years, PayID transfer stuck in pending. Have been on hold for almost an hour and a half. I have been in shorter lines living in Communist Russia.
I am a victim of identity theft and had my details used to apply for several personal loans with different financial institutions including the following:
ME PERSONAL LOANS
Regional Bank Australia
CBA are so far the only bank refusing to remove the entry off my credit file despite all other banks acknowledging it and removing it promptly. I went to the branch to report it and they said they cant handle this as I have already lodged a complaint with their complaints department. Their complaints department advised me to ...contact their fraud team. When I contacted their fraud team (on hold for over an hour - see screenshot) they advised me to go to a branch to be identified, which I did earlier that day. I believe they were trying to identify me using the details the fraudster provided them with - face palm. I am not a customer of CBA but my heart goes out to CBA customers. If they continue to refuse removing this entry off my credit file I will have to go to AFCA. Such an obtuse institution that does not care about their customers. I was asking the branch manager who will take accountability for this and she told me no one will. I dont know if she misunderstood what accountability is or generally don't care. I believe a combination of both.
I get sick while I am waiting on the phone over 50 minutes
Every single time same problem, be ready to wait over 50 minutes. I have to stop working and wait on the phone for basic question. They can Just hire more call centre stuff but no, because their billionaire boss can make more this way
cant contact anyone
i have been with commbank when they were the state bank, long time. i was trying to transfer MY money to pay a bill. my phone number has changed and they were sending a netcode to the wrong number. trying to get it changed is like going to the dentist, cant do it online and when trying to use the phone i am waiting for up to an hour. i think i shall take my business elsewhere. i would have given zero stars but one is the lowest
Rubbish bank amongst all banks
Bank which has big name and huge history however rubbish in terms of offering credit cards, and lending money.
My credit card application was in process for about 3 weeks and they would not approve it even being on great credit score n impressive income.
Worst part that they would not even tell you why they are declining.
It's a guess game.
They will decline, n you keep applying.
Don't forget each time you apply for a credit card, credit entry gets on your credit file which is not good when you apply for loans in future.
My personal advice to...all- go for online banks n lenders. They are much better, easier to deal with, almost no call waiting n cheapest. To Commbank- I will never contact you again for any services and make sure I never promote you. Because I can not lie in.
Bank and atm locations need updating!
I love the bank but they are supposed to be user friendly with the cardless cash etc. But many of their atms are being replaced and I have no where to get money out when I either forget my card or don't want a surcharge, which is often. And they haven't updated where their atms are located! it catches me out and puts me in aweful situations constantly. Please update the locations of your banks and atms!!
Long wait times, ended up hanging up
I was on hold for over 30 minutes waiting for someone to pick up the phone
As someone who is very busy, I ended up just trying again another day, never it through for 10 days straight
Ended up lodging another complaint as how could I call and sort it out of they won't even pick up.
The initial complaint was because they wrote a contract up wrong
Terrible Customer service and no support!
Dialed the 132221 number twice over two days without getting an answer to assist us in opening a case of fraudulent transactions. We have been with Commonwealth bank for almost 9 years, multiple accounts and are getting the worst service and no support when we need it. Definitely changing banks in the next couple weeks...we had enough of this absolute terrible banking institution!
- Verified customer
The worst bank to bank with
I’m Dixit ..I applied for a car loan ...online ref no 98604398082 last year with common wealth bank under conditions. I understand it’s under conditions, so when I started my loan application further it says an agreement letter from the car dealership or a private seller and next page is comprehensive insurance on the car ok....so if I have to go further with the application I need to put a deposit on the car which I’m going to buy
So I done that and uploaded all the documents , then that someone in Sydney asked me for my salary slips and I’m ...
I just needed one email
Just lost four days of my life chasing one simple email which is still not forthcoming. CBA employs an army of people not authorised to actually do anything for customers. Likely to miss out on our dream home now. Glad I don’t own shares in this dumpster fire.
Very poor customer service
Like most people, I have no real need to go into a bank. Today, being Friday, I actually needed to go into my local branch only to find they closed early, not even extended hours on Fridays. So I go to call the customer service centre and the wait time is over 30 minutes. The bank has little or no regard for its customers anymore. It's over governed and run by people that have no consideration for the everyday needs of the average customer.
Merchant Services - Pathetic
I opened a new business in 2001 and requested a Commonwealth Bank Eftpos terminal as other businesses in the complex were using them. All installed and have had no issues. Fees a little steep but they all are. The bank that I was using (not Commonwealth) was still charging fees so decided to change banks of the business to a newer, zero fees account (not Commonwealth). Opened up new account. Now, all I had to do was contact the Commonwealth bank merchant division and change the account details. Easy I thought. This all started around November 2...020. Filled out the form, sent back to them but the signature that was on the form was different to what they had on file. Ok, they said go to a branch and get them to verify you, sign the form in front of them, they will also sign and done. That took 2 hours to complete, but OK, its done. Ah but wait, nope. Still not done. I ring up in late January, what now. The merchant facilities now need a copy of a statement showing the new bank details, bank logo and names and accounts. I go to the local branch with an original bank statement, they view it, copy it, sign as a true copy and fax it to them. Ok I thought, FINALLY DONE. Ahhh, but wait. Checking today (mid February) the transactions are STILL going into the old account. I ring merchant facilities, they told me that there is a problem with the Statement that was sent, it does not have the address of the bank and the name of the business should be separated from other details. I said WTH. I said "This has been going on for 4 months, it would have been easier just to cancel it". "Yes", they said, "but it will cost you $110". It is the worst customer service I have ever experienced. Here's another point, the people you speak to at merchant services are just the front line, the real team can only be contacted, through them, using emails. Time for a Brandy or 2, or 3.
Direct Banking Phone Call with Renu
Great customer service from Renu from Direct Banking phone section. She attended to my call in a caring and prompt manner and kept apologising for the wait time. It did take a while to resolve my issue however she was doing her best and we got there in the end! Cheers Renu!
The worst online customer service of any institution
A call to CommBank and 1 hour and five minute wait. Then finally, a call back. A simple question regarding my credit card and the online service person - spoke over me, was patronising in tone, did not want to hear the question, did not want to be fielding the call obviously. He was poorly trained and could not answer a simple question. Then after an hour wait, he hung up. No wonder CBA has the worst customer service of all banks. Atrocious. Why with so many people apparently wanting jobs CBA cannot hire more staff is beyond me. Perhaps the culture is so bad that is the answers After 30 years with the bank I will be moving my family's considerable business and personal accounts from CBA.
Pathetic customer support
I had to wait for an hour in a customer service support line for nothing. All I needed to do was to reset the pin of my crap credit card
Been on hold for 2hrs for a NetBank Glitch locking me out.
The NetBank app glitched and was adding double numbers when I tried to do my pin. I didn't realise this and kept trying cause I knew I was typing the right numbers. I got locked out and have to call CommBank. I called at around 4:40pm it's now 6:20pm and I'm still on hold listening to a robot thank me for my patience for nearly two hours. I'm losing my mind and CommBank is likely losing a user.
The worst wait times ever. Pathetic service
The worst wait times ever. Just to change a phone number. Who has hours to wait each call. 3 times I've called with no answer. I'm very tempted to move banks.
Long wait times. Lenders not getting in touch. Hanged up on after long wait.
I have been with Commbank for 15 years. I have my mortgage with them and have always been happy. In the last year it has been hell getting in touch with customer service. 30 minute wait times is a lie. Every time I call it takes 45 minutes and get hung up on just like I did now!! I am waiting on lenders to get in touch with as I have sent the documents needed and asked if they were all correct. I have written via email 4 times over 4 days and have callled 3 times for other issues as well. No answer!! How am I meant to take care of my banking needs while I am in bed after surgery??? Rubbish.
Call Center is absolute disaster
More than one hour waiting time to report unauthorised transactions. This bank is a big joke. It's pretty important thing for your customers not to get scammed while using bank.
Poor banking services
They promise a quick 5 min new applixation on product. It took me 1 weeks a few phone calls over 1 hours wait times, a trip to the bank and still they have no clue of whats going on. All to open only one account. The customer service line says high wait times over 30 min offers a callback 3 hours later call them and no clue about that too. I would invest in this bank for their misleading products offered with convenience! Its a big load of crap.
Questions & Answers
I recently sold a car and was paid with a bank cheque from CBA. I bank with them as well so thought it would be an easy transaction which would give me immediate access to the funds. How wrong was I!! We had ordered our new car and needed to use the funds from the sale of our car as a deposit for the new one. We had arranged to pick up the new car the following day, but when paying in the bank guaranteed cheque I was informed it would take 3 working days to clear!!
It is a disgrace in these modern times where everything is digital it takes 3 working days to clear a cheque - more so a ‘bank guaranteed’ cheque, being paid into the very same bank it was drawn from - unbelievable. I’m afraid this wreaks of a large corporation making use of my funds free of interest for 3 days - it is once again a banking wrought where customer service is of no consideration.
The result was we had to borrow a vehicle so that I could get to work and back each day for 4 days, thanks to CBA’s lack of customer service or care.
I would like a fair explanation as to why it should take 3 days to clear a bank guaranteed cheque, particularly without any option of fast clearance.
I ‘ve been a customer of CBA for over 50 years with 2 home loans, credit cards and savings account.Never missed a payment or went into overdraft. Out of the blue, in August received notice that they were closing all my accounts ( except joint home loan). They gave me a months notice. Despite visits tool allows barb have and many phone calls no one would tell me why, just that they are allowed to do this and do not have to give a reason. We are not involved in money laundering, fraud or any questionable activity. We have not abused any employees. We have poured over my accounts to try and identify and transactions that might have raised a red flag but can find nothing.We went to AFCC but CBA just repeated they can do this and don’t have to give a reason. We are just ordinary folk who have done nothing wrong. Anyone else experience this?
Branch manager accused me of POA abuse. Brothers used threat of loosing apartment to cohere her to bank. They were agressive & saying horrible things about the POS. Mum tried to explain that she knows but brothers ignored her, they know she fragile since dad died and she’s grieving. They know she not to stressed, threatened or anything that could another stroke but they just so agressive she couldn’t get them to stop. Clearly agetated &’upset there was no duty of care about mums emotional state. Cba branch manager continued to rattle off amounts mums still persisting that I know about that but they didn’t listen and basically ignored mum and talked amongst themselves. Mum and I share everything - our money is both mum and mine. I do buy grog cerise’s, scripts, petrol moving costs - mum pays the 1/2 utilities and I pay half or whatever. Now my reputation as well as my deceased dads name is being slandered in my home town...that branch manager did not handle appropriately but sneaky. CBA did not contact mum regarding homeloan in arrears. Never in the 3-4 months this was accumulating did the bank advise. I have tried to communicate with them regarding sale of unit hold up due pandemic and the info said homeloans would get blah blah. I want this condescending woman fired for causing undue stress worry all because she ignored what mum was trying to tell her and just spoke to men. I came home after renovating to find a broken woman who’s glue was nearly dry crumbled again and so I started gluing pieces back on. Mum gave me bills to pay so I went to post office and advised decline. So I emailed branch manager advising have utilities to pay, can you arranged a letter so mum can read instead of comprehend that her utilities, prescriptions. And home repayments have now been rectified due to mum having account where the direct debit for loan. I have sent a few detailed emails & as yet 5 days have not received any explanation for mum or have even done anything are did you arrange for So my question is:
Did the branch manager follow procedure.
Did branch manager ignore my emails advising I can’t pay debit, scripts anything as have been blocked so who buys food pays bills now.. I have no idea. She’ll disregard my emails regarding house market during covid. should you make she you have your facts in order before defaming a persons reputation.
I am so terribly sorry to hear this has happened to you!!!Please contact the bank and ask to speak to a manager,this is disgusting behaviour!!
Tried she refused to see me ignored my emails. I’ve advised my solicitor. I’ve spoken with financial ombudsman and customer connect which help resolve issues but I don’t want resolves I want an apology to my mother and the person reprimanded. But Thankyou for you’re support - I’m still shaking my head at the assumptions and defamation x
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