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Thank you for waiting, we appreciate your patience and will be with you as soon as possible
1 hr 53 mins so far, and still waiting.
All I want to know is how much will it cost to break my loan agreement with the commonwealth bank.
Long phone queues, high interest rate in comparison to others, plus a yearly cost for the loan.
When there is a rate cut from the Reserve bank, the CBA doesn't pass it on (the last time).
Then the CBA has the gall to write to everyone that they will automatically reduce everyone's payment to the minimum to help during Covid-19.
If you really wanted to help, at least pass on the interest rate cut, rather than...
Tried calling their wait times are as bad as DHS
Tried calling CBA
Still on call waiting the last 45 minutes.
The call waiting music really does your head in after a few minutes....
I managed to speak to someone who tried to authenticate me, said I didnt have an account with CBA, so she transferred me through to another dpt, back on call waiting.
Really really lousy service. Call wait times in excess of 15 minutes are too long.
Fraud report over the phone is non existing
Upon discovering that my credit card has been charged with huge amount by fraud i immediately rang the number given. No one ever answered the call. They have only the useless pop up assistant online, no live chat at all. What bothers me is the fact that Commbank fraud depatment missed this huge volume of unusual account transactions done in 2 days. And what, if i was residing rural, and there was no branch around to go and report the criminal act.
No customer service, no help whatsoever. People please go nab or westpac .
i have been with commonwealth bank for more than 7 years. We have 4 home loans with the bank. Due to current situation, our tenant ask us to reduce the rent as they are still waiting for cnetrelink payment. Both me and my husband loss the job, close our business . We have decide to call commonwealth bank today. After waiting in 1 and half hour, we ask if the bank could lock in our rate for investment 2.59% as westpc nab and other bank. Your staff respond we dont do price match. Is that 0.1% make that much different for commonwealth bank. But to...us as a customer it is a big issue that we may put it into another gas bill . The company advertise so much on the website on your facebook on how customer can rely on you in the hard time. How does it make it relevant to this current situation ? It has been such an disappointing experience with commonwealth . If you dont help , cant help then should not advertise under no circumstance. I will make sure that tell. any friend do not get any service from commonwealth as a old customer that have been let down so many times.
About a month ago I put an application in to change my home loan interest rate to a lower rate. A month later still no change. I have been on the phone so many times for hours, gone to the local branch, and spoken to my customer relations officer who keeps telling me she can't help. Not sure what to do. It seems to me that while the bank does advertise on their website that they are offering lower rates to their customers during this pandemic, they are not actually doing so. They continue to charge customers at the higher interest rate on the p...retext that the application is being processed. Their excuse is that there are too many applications to be processed, if that is the case why they are not hiring more staff or giving their relationship officers and local bank managers authority to make the changes? Looks like false advertising :-(
Not a good branch. Would not reccomend at all!
So i have been with commonwealth bank for 11 years. I had a abit of a incident regarding a refund through my bank "Commonwealth Bank" they took on the dispute for my refund for a item i had purchased though a guy online. The dispute took over 1 month and they declined the refund. The commonwealth bank is a load of crap don't bother yourself to look into them. I Recommend other branches as the commonwealth bank do not care about there customers despite being a loyal customer for at least 11 years.
The branch is a load of crap and im quite annoyed at there customer services.
- Commonwealth Bank
- Verified customer
The only time we really need it and they don't really care
I've been with Commbank for 6 years, have paid off at 3 big loans with zero issues and have a Credit Card with great limit. My relationship has been fine for 6 years with them as I have been receiving my full time worker salary with no issues.
I was stood down due to Covid-19 in March 2020 and then getting in a terrible situation to do my repayments, which was offered by Commbank to defer my payments for a couple months for the first time in my life I had to apply for the dole.
I applied for the commbank help resource and waited for 2 weeks ...meanwhile the repayment were getting the last of saving I had. Then applied again and another 2 weeks Commbank used my Centrelink payment for the repayments. I had to go to a branch to speak with a manager that only could tell me that they can't put on hold and that I have to wait for the financial team. As for today, 7 weeks after being stooddown, Commbank still haven't contacted me so I had to literally ask family to lend me money and so I could stop that as the only money I was receiving is from Centrelink which would be enough just to pay rent. This is the real true colour of a corporate bank that uses lots of marketing to self promote as a bank who look after their clients but show their true colours of careless negligence when I most need them.
Over 2 hours waiting, and still not getting through!
How can it be possible that you put your customers on hold for 2 and a half hours before being answered? Hire more staff!! bad customer service ever I have
The reviewer stated that an incentive was offered for this review
my account was locked, rude, invasive, i hate this bank now
invasion of privacy, this bank have slowly but surely become a rip off over the years pinching dollars from us for any little thing they can. they also make unethical investments...
I have been with the Bank for over 30 years and I went in today to renegotiate my interest rates for my home loan and my credit card. The way I was treated by the George Street Sydney branch Jovan was disappointing I was over due on a payment and he wasn't willing to assist until I made a payment on my credit card. I tried to explain to him that I get messages when they its due and the day it's due varies depending if I use it or not and I haven't received one for a couple of months. He said this is not true we send the texts out despite what ...you say. (so I am the liar) I beg to differ on that. He then went on to mention he can not help me until I pay what's owing $250 .00.I have my home loans, credit card, my wife's account, my sons account and my super and he is not willing to help me to negotiate my rates despite they are in the wrong. So much for loyalty. I then ask for the details on who he answers to as to I'm not happy with the outcome and he REFUSED to pass this onto me. If for whatever reason you want to change banks and you really want to go to the commonwealth bank stay away from the George Street Branch in Sydney you will be disappointed.
Over 2 hours waiting, and still not getting through!
Have been a customer for over 25 years, lodged Covid response for help over a month ago, got a follow up email over 2 weeks ago. Now I have been on hold now for 2 hours and 30 min, cannot get a response to my calls, my emails. They should be ashamed of themselves for leaving loyal customers hanging in such a time of stress and uncertainty.
On hold wait times
I find it amazing that the commonwealth bank cannot instigate some sort of phone queue system that tells the customer how long they can expect to wait on hold be it number in the queue or how many minutes hours etc? Many other companies already do this and it is very effective.
All in all since April the 1st I have waited on hold a grand total of over 7.6 hours trying to get through to the commonwealth Bank Home Loan Department. One call was 2 hours and 23 minutes on hold! Yes That's right 2.5 hours waiting to get through! Totally unacceptable in every respect in my opinion.
The excuse I get every time is they are training more people?
My advise to commbank.....you need to spend more money on human resources......and quickly!
Covid 19 financial crisis
10 yrs with this bank got no response during covid 19, it's been lodge for more then 10 days, very disappointed. Not reliable at all, worst coustmer service during difficulty.
I can only assume whoever gave you give stars was offered incentives or brain damaged
Started depositing into my own dollarmite account since primary school, like throwing my gold coins down a well pretty much. Over the past 12 months on regular use of overdraftfinancing, money lending, branch managers who want more loans to booster their portfolio, horrid customer service calls needing to call up because someone in accounts department either stealing or just decides to change loan details in regards to terms and interest rate random deductions "updated constantly throughout lifespan of loan, adding of insurance on loan most lik...ely a branch managers actions again to fatten their portfolio after explicitly stating you did not want calling up being told it's been canceled then to find out months later it was for a month or two then readers mysteriously and having to go into branch to have one of them call insurance department to have to sit and wait I'll be it I was refunded the last 2 payments but still not equal having late payment fees and bad credit rating yet again thanks to someone in accounts department mistakenly changing monthly repayment amounts to five times what was selected in change of terms, which was still almost triple of original account monthly payments. Having then to be charged the in excess new monthly payment three times in a single month because it was meant to be changed to smaller weekly payments. Then to be charged late payment fees when couldn't find the huge new amount required and overcharge overdrawn fees missed payment fees to have to get again call up some stupid child having fun at take your child to work day I can only assume being allowed to play with the number keys for the lols. then after having to fix the problem myself and being on hold for hours to being transferred after calling to fix it and being told my worker my address was wrong and needs to be changed after I told them i dont care fix this first they transfer me on hold for another excess of hours after changing address in NetBank account and the crap app not changing it to new address or keeping old and adding new into one address. Having to call up again for another slow day on the phones day and talk to customer service to fix it being told it's fixed then finding out the reject didn't fix it and actually changed to make it worse now I might add all the funds needed to cover these poor work jobs on one loan leaves me without money for other loan/card for month and falling behind on those as well thus yet again another big circle stupid and figuratively thumbs up thanks to the which bank your crap bank. Then having to yet again wait on hold for hours and finally deciding you guys can ead and not pay any more after bad rating hit on my name thanks to the overly incompetent air wasters at your form. Then to be harassed by finance or money resolution department about why I haven't been paid and having to literally god damn black mail my late monthly payments over the worker fixing the previous mess and giving me a refund for the last 2 errors but nothing for the interest charges overdraft charges just the late payment fees..he was though the best customer service I have and most likely ever received from the bank, I can only assume that people in charge of debt collection are actually trained so they can get money and the rest are just budget cut trained.
Lengthy wait time, but great service!
Wait times are a pain. But, considering the coronavirus, a 25-minute wait isn't too bad I guess. Also, the rep was great! I didn't catch her name, but whoever you are, you saved my life! Thank you!!!
- Verified customer
terrible wait times
How can it be possible that you put your customers on hold for an hour before being answered. Hire more staff!!! I've called commonwealth bank many times and its always a wait. So they can't blame it on corona.
Thank you Angelo
Thank you Angelo for all your help and clarification! You are truly a beautiful human being!! I feel so blessed that you answered my call today.
A million thanks, stay safe and God bless
Cannot be trusted
The Commonwealth bank witnessed the elderly abuse for over a decade under Unlock Senior equity loans but did nothing about it to stop it because they said its hands were tied. This bank is all about its profit margin and dont care who they actually destroy in the process. Its funny that 2 years ago those loans are not longer available and their hands are no longer tied. So i ask what is the difference 2 years ago when those loans were removed and 10 years ago when they were available? Does this mean the Commonwealth bank needs a class action or do we go as far as the ombudsmen or even to state and federal Government level? Is that what is needed to expose what was not exposed at the Royal Commission that you took advantage of the elderly?
I've been with CBA for more than 20 yrs; never missed a payment, impeccable track record with numerous loans and credit cards. The bank informed me of my interest only loan ending in a month time and reverting to P&I with repayments increasing by 40%. My plea to extend interest only period was rejected as under 'conservative's bank estimate' I did not meet serviceability criteria. That is, according to the bank, I am unable to service the loan on interest only but perfectly capable of doing so paying much more on principal and interest. Cynical...hypocrites! They spent millions every year promoting themselves as caring and people minded. Yet they flounder from one scandal to another, from one Royal Commission to the next, putting people's interests last.
Atrocious, lengthy wait times
One star is a compliment, if only I could rate them negative stars.
Understand they are very busy at this time. How about hiring more staff- just as the other large organisations have done, in order to deal with the large increase in calls?
Have called 3 times in all instances I was left waiting for hours on the phone, currently on hold and have been waiting for 2 and a half hours (and expect to be waiting for several more hours - going by the comments on their Facebook page, and the rewiews here)
Get your act together.
Questions & Answers
l have a idea , l want to make an account , what material should l need to provide
Would like to talk to someone about early withdraw from super dew to my situation of financial hard ship had no income for 3 month
Their currency exchange rates is way off the limit. Its more like a rip off, but a legal one. It feels like a joke.
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