WORST BANK EVER! I will be removing my mortgage and savings in September when my fixed rate expires! We are exemplary clients but they do NOT look after their existing clients!

A few days ago I deposited $50 with the CBA branch in Rosanna and the money has vanished into thin air. I have left 5 voicemail messages with the branch and been promised I would receive a return call by close of business each day. I have not received one return call.

My belief is that staff at the branch stole my money and I believe this is substantiated as they are refusing to return my calls and explain what took place or provide me with my funds.

CBA used to be good around 1 year ago and then things start to change. I called last Saturday at 5pm and the hold was 2 hours. I called Monday at 9am and the wait was 1 hour. I called today at 745am and it was a 30 minute wait. As a business owner who has the time to wait. I spoke to a team leader who advised we are training more staff but the wait times wont improve until March or April. I suggested they set up a chat on line where consultants can perform everday banking instead of calling. I was advised there is no timeframe for this. CBA please get with the times and I hope your CEO is reading this

I have moved all my banking elsewhere due to some dreadful branch experiences and unwarranted rude treatment by staff
Worst bank ever!!
High fees and dreadful service!
0 stars out of 10

BE CAREFUL!
#If you have a savings account you need to put in $2000 per month in order to not be charged fees monthly. They don't tell you they just take your money.
# if you take money out from the counter instead of the machine they charge you fees without telling you and then when they refund it they make it seem like they are doing you favor
# they will take fees for any reason and then find a way not to give it back even though it is their fault.
# don't trust them even if they seem nice and friendly.
# this bank is the worst bank for people who have low income or on Centrelink

You can’t do a lot online so you’re forced to call up. The wait times have consistently been 2+ hours the past year and there’s been no attempt to make thing easier / better for customers (eg getting a call back rather than having to wait on hold). Absolute joke.

The CBA has taken the title of the worst customer service in Australia when it comes to on-hold times to get through to them over the phone. I have tried 4 times so far tonight. Calls on hold of 75mins, 50mins, 40mins and 35 mins... and not one of them has been answered before I have had to hang up. It is a disgrace... especially as the CBA and their CEO continue to talk about how their focus is on customer service. The bank promotes that all their call centres are in Australia.... yet this is the service they deliver... that being the case, I'd prefer them to at least move a few call centres overseas so I can actually get through to a person in under 30 minutes just for a change!!!!!!!!

Being with commbank 13 yes. Service has gone from bad to worst beyond words! They have the cheek to ask customers to hold for 2hrs on phone banking unbelievable! Spoken to one of them finally and she promised to call back after 2 days to resolve the issues but never call back. Too bad I can't give a rating of -ve 1000!

Went to the Glenroy branch and tried to deposit a few hundred dollars using their machines. It took my money and didn't deposit into my account.. this was on a Friday night. The branch was closed all weekend so I had to wait until Monday to go in. Didn't receive any apology for the inconvenience caused or anything.. too bad if it was the only money I had. Don't use the cash deposit machines!!!!

The worst customer service support. Over an hour on the phone. The worst banking experience. Don't go with them. When you want to open a service they run for you and are so efficient but then they are the worst.

7 y customer. Trying to dispute a transaction made in Italy. 1st call could not resolve, transaction pending. 2nd call on hold for 72min. 3rd call on hold 56min after getting cut off. 4th call wait time 2hr. My issue is still not resolved. Should have chosen another bank. I do not have space to mention the other problems I had or the rude customer service representatives I dealt with.

Hi guys, I need to give an amazing review for Rebecca in Newcastle! She was beyond helpful and lovely this morning. She went above and beyond for me and did more than I was expecting. She deserves a raise! Thank you

Very Rude Customer service at door and then from desk also as I want to open a small business account but she was rude and asked me why you want to open account in this bank and go to your other bank where you are doing your personal banking. Why commonwealth bank doing promotions about their products when people who are face of the bank doesn't want to sell it. my review is minus 5

FURIOUS , when i found i was charged 2 x $15 on 2 consecutive days on my smart access (normal transaction account), for BEING OVERDRAWN, (a much smaller amount of course than $15). On top of this, there is a monthly debit interest they charge..... i rang, (as this account is overdrawn regularly, i don't use it daily, so don't take note as much) and the lady asks if i want to turn that feature off... ?? i have no recollection of that, surely i would have noticed that in the past (had this account > 10 years). THEY have learned NOTHING from the r...

Nothing works... waste of time and money. I, unfortunately, use them for business and there are always issues... avoid at all coats... any other bank is better than the CB-fricken-A.

I needed to call Commonwealth a few times recently and waited at least an hour each time. Have dumped them. Service? What service. They didn’t appreciate my patience” at all!

We have 4 loans with this bank and they are making heaps from us. When we approached the Sub Continent lender, he already had a tainted vision....guess they all have this caste system in mind when they treat customers. Bring in some good old fashioned with clear vision who are out there to help..... Customer service is crap... Perhaps this is acceptable in the sub continent, but not here in Australia!!!

What is wrong with this bank now? I am a really organise person i always take a note from my expenses, and it has been 5 days that they cut my money without any transactions shows, I remember how much money i have and the next morning it goes to minus, they stole over $100 on me, they even hide the transaction, who can hide the transaction if not the bank itself? So my money just gone like tht? I tried to call but nonody answer, i am really busy and i have to take day off to come to their bank, what a bummer

Commonwealth Bank needs to make banking easier. Why don't you allow customers to email when you have such ridiculous wait times or offer the option of a call back? Hanging up after an hour in the queue.

I’ve got multiple credit and debit cards with commbank. Cash back offers activated and spent with listed stores. Didn’t get cash back, was told that I should have used the master card, not the visa. This was not clear when I activated the reward. Very misleading. Disappointed.