Reviewer Photos & Videos
The only good thing about this bank is their online banking and mobile app. After this, their branches and staffs at just the opposite of their online banking and mobile app. CBA should invest more on their human resources as they did to their app and website.
Wish I could give them 0
Took them 3 weeks to do something that should of taken 3 min. Then under charged me and threatened me because I owed them money. Absolute bunch of clowns. Also spent 45min on the phone while I got transferred through 4 sets of hands. Definitely wouldn’t recommend
0 compassion and Rude staff
They cancel my financial hardship and start the collection of my credit card debt even when I'm paying the repayments. The worst bank in Australia. I lost my Job and they don't help.
Leaving after 5 years due to Royal Commission
I am leaving Commbank due to the findings of them at the Royal Commission. I just cannot work with them due to their immoral way of doing business. They have the best banking app in the market. But not everything is technology. Banking is about trust. And I don't trust them anymore.
Shame on you Commonwealth bank
I have been with this bank 26 yrs and have never asked for any help until now during covid 19 They said I am over committed so will cancel my cards if I ask for a deferral of 2 months at 9 %.
Shame on you, Westpac is a much better bank who actually helps.
For the best bank in Australia they are the Worst
This bank is the richest Australian bank yet they charge account keeping fees, they invest in fossil fuels and they have no (No annual fee) credit card which would be nothing as a lot of other banks have no annual fees.
Terrible! Not prepared to offer competitive rates even after stating they would! Don’t waste your time here!!
I Went from a CBA investment loan to a owner occupied loan! Was told the change In comparison rate would come down to 2.80% in writing. Loan changed to owner occupier but at a much higher rate. Requested to have if decreased as per previous discussions and writings. This has gone back and forth for the last 3 weeks with very little response or feedback. Finally got told today that they cannot offer this rate as its for new how home loans only. If this is the case why wasn't that stated from the beginning? Absolutely disgusted with cba’s actions and treatment! Don’t waste your time here go elsewhere
It works and then doesn't work
I tried to transfer some money to my teenager, I use an iPhone 7 with a Telstra business sim within direct line of site of a Telstra Tower not 2km from a capital city CBD. Every other app worked fine, I could not log on with my thumb print, nor my access code. An hour later, Commbank returned my call and asked me to delete the app and reinstall. What the hell? It should be fixed from the back end by the developers, I should not have to waste half an hour of my time to delete and reinstall and then reinstall security settings. No happy at all.
Ceba, the most useless thing I've encountered
Commmbank, Ceba is the most frustrating experience I've had. Ceba is like a bouncer who refuses to provide access and help. Ceba just keeps blocking all requests to speak to someone. All I want to do is chat to a real person online. Why is this impossible to do??????
I was forced to stop work due to coronavirus. I managed to get support from Centrelink in which I still paid 70% of my home loan repayments while I had my payments deferred. I was asked by commbank app if I want to cancel my deferrals which coincided with when I started back at work. The following week I set up my regular payments and then To find out a week later I am behind $709. I was sent the cancelation message a week prior to my regular monthly payment due date which they expected me to pay the full months worth by. Utter pathetic and ze...ro compassion. I was penalised for restoring my payments. They expected the payment immediately, would not add it to the loan or accept payment plan. For someone trying to do the right thing they really want to rip you off where they can
Will not bother calling them again
I have been with CBA for more than 7 years. I always enjoy their online banking and technologies. However, whenever there was something that I couldn't resolve online, and I had no choice but ring them, it always ended up a negative experience.
I have a pending credit card application which I couldn't amend or cancel online. The card they intended to offer was not the card that I applied for, so I wanted to get them to change it to another card or just cancel it. I learned from their site that I should call them to address a pending applicatio...n, so I did. I was on hold for more than an hour, and I kept waiting. I finally got through and explained why I called. Instead of acknowledging my inquiry and pointing me to the right direction, the call centre agent mumbled a few words and hung up. It was absolutely ridiculous to me. Honestly, I'd rather not call, but I had no other options. I made the effort and spent the time, and they didn't even have a minute for me. As a long-time customer, I'm just utterly disappointed by their poor customer service.
Forget it, life is too short
I am still on hold, on a mobile phone, having dialled direct from the Commbank app, after 35 minutes.
What a disgrace.
Question: What kind of mega-profitable private business refuses access to itself for its customers?
Answer: One that holds their customers in contempt.
Would rather eat raw rats then deal with this bank
I’ve been with CBA for 8years,never had issues.I use online banking and occasionally go into the branch.But now I will NEVER use this bank again after the repeatedly TERRIBLE interactions I’ve had at Mt P branch Mackay.Ever since Covid19,the drama to go there is equivalent to the old Chinese opera dramas from 1850!!These women have got a tiny bit of power and are so bloated with it they can’t talk to you normally or treat you like a human!!And after repeatedly waiting in line for over 30 MINS bc they just seem to have no tellers ever,I give up....I also am offended at being asked to tell them what I was using the money I took out for!!???EXCUSE ME but isn’t that my business?Would it matter if I said strippers and Charlie;preferably at the same time-Or to donate to some poor orphan kid in Cambodia!?I know they have to check people aren’t getting scammed (eyeroll) but no I’m not sending my lousy $2000 bucks to a long lost aunt in Nigeria.A-no one would claim me as theirs and b-I’m white as hell from a long line of Welsh convicts,so if anyone was scamming it would prob be one of my own mob!So Mackay Mt P commonwealth,Seriously Change Your Attitudes and Get More Tellers.I”ll take my little amount of bugs bunny elsewhere thanks.
I will be cancelling my account with commonwealth as soon as I get my money back
I have had a commonwealth account since I was 13 years old. I put a large sum of money into a terminal deposit and needed to take my Money out before term due to an emergency. I told them that I don't care about the interest and just needed the money out. It has been a week and they still have not given me back my money. The keep asking for documentations and proof. I went to the bank and had all the documents needed and it was obviously an emergency. But every single day since I went to the bank I keep getting more emails needing more proof. I...D, signature, contracts you name it they ask every day and keep lagging the process. They are still using my money for investment and won't give me back my money and my life has been turned around because they refuse to contact me back. This is absolutely ridiculous that a large bank like commonwealth have become some money hungry since covid. I trusted this bank and they have let me down completely. If I had the money to sue I would.
After years of visiting the same branch every 2 weeks, I was refused a large sum withdrawal, I’m now closing the account
The account has been active for over 40 years. I’m offered an transaction account with no interest on the $600 k in my passbook account. I’m closing the account. I went to withdraw a large amount and I was refused.
Withdrawal transaction fees
i was charge for withdrawal assistance? I thought the branches are there to help us not to charge us..i've been with the bank for a long time but this is ridiculous..thumbs down..
Getting a loan
The Commonwealth bank never helps pensioners or low income earners get any loans. Always says NO. The interest rate on one's account is appalling. The bank leaves its customers POOR. The bank gets all the money, makes trillions of dollars. To do what with it? When a person DIES they do not take the money with them or their belongings.
Customer service at it's worst...Laziest bank customer service - mirrabooka
The worst customer service, they tell you they can't help because they don't want to take liability? It's about pushing you out the door and not giving you any service when they are capable of doing so.
Why has the attitude of bank staffers changed? They seem so uninterested in assisting instead of hearing out what you need assistance with, instead they tell you they can' t help you to get you out the door? What exactly is their role in there then...just to stand there and escort people out of the door because they don't feel like assisting...? So if Netbank couldn't help me on the phone and they send me to a branch and then the branch says they can't help me? Then who can? Our money is in your bank and we need help with certain services to do certain things with OUR money so we expect service.
I’ve been a customer for 20 years and not had many issues besides unfair account fees and charges which I’ve had reversed when it happened. However I recently had $370 fraudulent transactions on my account and called to get it fixed, they assured me would get the money back in 5-20 bus days, didn’t offer a credit in mean time but I didn’t need it so not big deal. A week later I got $300 back, $70 was outstanding but I just thought I’d wait. Now 3 weeks later $70 still missing, and what’s more the $300 I was refunded was again taken out of my ba...nk account! Leaving me in a negative balance. I called to complain only to be told, oh you were refunded twice, when clearly I wasn’t. Had to be transferred 3 times and repeat my story each time only be told there is nothing they can do and I have to wait 5 business. I requested a credit until then or some kind of compromise but apparently nothing can be done and I have to wait for the money, which I thought was already sorted. People on the phone were confused and couldn’t explain what was going on and just said it was ‘conplicated’. Hopefully I get the money back soon.
Excellent customer service, but I've left after 29 years
I have been banking with CBA since the dollarmite days - 29 years - and today I closed all of my accounts.
I have to say that during that time the service was excellent. The call centre staff are helpful, the app is great, and they are one to the few banks that still have a branch in my small rural town. Even today, when I called to close my accounts, the operator was efficient and polite.
But after the Royal Commission, and my growing awareness of the amoral (if legal) practices of the Big 4, I just couldn't stay and fund that system anymore. I went and found a more responsible bank.
Questions & Answers
Branch manager accused me of POA abuse. Brothers used threat of loosing apartment to cohere her to bank. They were agressive & saying horrible things about the POS. Mum tried to explain that she knows but brothers ignored her, they know she fragile since dad died and she’s grieving. They know she not to stressed, threatened or anything that could another stroke but they just so agressive she couldn’t get them to stop. Clearly agetated &’upset there was no duty of care about mums emotional state. Cba branch manager continued to rattle off amounts mums still persisting that I know about that but they didn’t listen and basically ignored mum and talked amongst themselves. Mum and I share everything - our money is both mum and mine. I do buy grog cerise’s, scripts, petrol moving costs - mum pays the 1/2 utilities and I pay half or whatever. Now my reputation as well as my deceased dads name is being slandered in my home town...that branch manager did not handle appropriately but sneaky. CBA did not contact mum regarding homeloan in arrears. Never in the 3-4 months this was accumulating did the bank advise. I have tried to communicate with them regarding sale of unit hold up due pandemic and the info said homeloans would get blah blah. I want this condescending woman fired for causing undue stress worry all because she ignored what mum was trying to tell her and just spoke to men. I came home after renovating to find a broken woman who’s glue was nearly dry crumbled again and so I started gluing pieces back on. Mum gave me bills to pay so I went to post office and advised decline. So I emailed branch manager advising have utilities to pay, can you arranged a letter so mum can read instead of comprehend that her utilities, prescriptions. And home repayments have now been rectified due to mum having account where the direct debit for loan. I have sent a few detailed emails & as yet 5 days have not received any explanation for mum or have even done anything are did you arrange for So my question is:
Did the branch manager follow procedure.
Did branch manager ignore my emails advising I can’t pay debit, scripts anything as have been blocked so who buys food pays bills now.. I have no idea. She’ll disregard my emails regarding house market during covid. should you make she you have your facts in order before defaming a persons reputation.
I am so terribly sorry to hear this has happened to you!!!Please contact the bank and ask to speak to a manager,this is disgusting behaviour!!
Tried she refused to see me ignored my emails. I’ve advised my solicitor. I’ve spoken with financial ombudsman and customer connect which help resolve issues but I don’t want resolves I want an apology to my mother and the person reprimanded. But Thankyou for you’re support - I’m still shaking my head at the assumptions and defamation x
what are the good and bad things of common wealth bank
what are the bad and good things of the common wealth bank
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