The only good thing about this bank is their online banking and mobile app. After this, their branches and staffs at just the opposite of their online banking and mobile app. CBA should invest more on their human resources as they did to their app and website.

Took them 3 weeks to do something that should of taken 3 min. Then under charged me and threatened me because I owed them money. Absolute bunch of clowns. Also spent 45min on the phone while I got transferred through 4 sets of hands. Definitely wouldn’t recommend

They cancel my financial hardship and start the collection of my credit card debt even when I'm paying the repayments. The worst bank in Australia. I lost my Job and they don't help.

I am leaving Commbank due to the findings of them at the Royal Commission. I just cannot work with them due to their immoral way of doing business. They have the best banking app in the market. But not everything is technology. Banking is about trust. And I don't trust them anymore.

I have been with this bank 26 yrs and have never asked for any help until now during covid 19 They said I am over committed so will cancel my cards if I ask for a deferral of 2 months at 9 %.
Shame on you, Westpac is a much better bank who actually helps.

This bank is the richest Australian bank yet they charge account keeping fees, they invest in fossil fuels and they have no (No annual fee) credit card which would be nothing as a lot of other banks have no annual fees.

I Went from a CBA investment loan to a owner occupied loan! Was told the change In comparison rate would come down to 2.80% in writing. Loan changed to owner occupier but at a much higher rate. Requested to have if decreased as per previous discussions and writings. This has gone back and forth for the last 3 weeks with very little response or feedback. Finally got told today that they cannot offer this rate as its for new how home loans only. If this is the case why wasn't that stated from the beginning? Absolutely disgusted with cba’s actions and treatment! Don’t waste your time here go elsewhere

I tried to transfer some money to my teenager, I use an iPhone 7 with a Telstra business sim within direct line of site of a Telstra Tower not 2km from a capital city CBD. Every other app worked fine, I could not log on with my thumb print, nor my access code. An hour later, Commbank returned my call and asked me to delete the app and reinstall. What the hell? It should be fixed from the back end by the developers, I should not have to waste half an hour of my time to delete and reinstall and then reinstall security settings. No happy at all.

Commmbank, Ceba is the most frustrating experience I've had. Ceba is like a bouncer who refuses to provide access and help. Ceba just keeps blocking all requests to speak to someone. All I want to do is chat to a real person online. Why is this impossible to do??????

I am still on hold, on a mobile phone, having dialled direct from the Commbank app, after 35 minutes.
What a disgrace.

Question: What kind of mega-profitable private business refuses access to itself for its customers?
Answer: One that holds their customers in contempt.

The account has been active for over 40 years. I’m offered an transaction account with no interest on the $600 k in my passbook account. I’m closing the account. I went to withdraw a large amount and I was refused.

i was charge for withdrawal assistance? I thought the branches are there to help us not to charge us..i've been with the bank for a long time but this is ridiculous..thumbs down..

The Commonwealth bank never helps pensioners or low income earners get any loans. Always says NO. The interest rate on one's account is appalling. The bank leaves its customers POOR. The bank gets all the money, makes trillions of dollars. To do what with it? When a person DIES they do not take the money with them or their belongings.

I have been banking with CBA since the dollarmite days - 29 years - and today I closed all of my accounts.
I have to say that during that time the service was excellent. The call centre staff are helpful, the app is great, and they are one to the few banks that still have a branch in my small rural town. Even today, when I called to close my accounts, the operator was efficient and polite.
But after the Royal Commission, and my growing awareness of the amoral (if legal) practices of the Big 4, I just couldn't stay and fund that system anymore. I went and found a more responsible bank.