Reviewer Photos & Videos
Another cut in services to a small town
So now the CBA bank in Yarra Junction closes between - 1-2 pm for lunch. So to go to the bank I need to take time off work. Profits before people.
They Charge you fees even though you paid the debt.
The bank rob systematically to people. I paid the debt of a transaction in the category of cash advance and the bank continue charging me in the continues month cash advance fee..
Burnt twice, never again
I have banked with commonwealth for nearly 30 years, during this time I have had numerous loans and mortgages. My first time was purchased with commonwealth, I refinanced elsewhere as when I asked the branch manager why they couldn’t match an interest rate I was told “feel free too leave when ever you wish”, so I did.
Stupidly I continued personal banking with them.
5 years later I have recently sold my house and am in the process of purchasing another, commonwealth initially agreed that they would lend to the area and as I had a 20% deposi...t it was a great start, until I applied only to pass all screening except and unexplainable internal problem knocked back my application. With a perfect credit rating, a %20 deposit stable job with 150k a year income I was knocked back after 30 years of loyalty. Thanks commonwealth your service is a joke I don’t recommend you to anyone.
No Care For Their Customers
I've banked with Commbank since I was a small child throwing my gold coins into a Dollarmites account. I'm now in my 20s, but Commbank don't see their customers as people, just pawns. I tried purchasing plane tickets last year for a holiday and they locked my account, made me go into a branch because it "couldn't be fixed over the phone" and in that branch, the employee handed a phone to me and told me to speak with the person on the other end. Why couldn't I have done that from the comfort of my lounge room?? And because of that, I started usi...ng Up as my main bank (whom I would HIGHLY recommend to anyone looking for a better bank) and only used Commbank for my rent account. A payment came out for something the other day & I didn't realise it had even come out, so I didn't know I had to put funds back into the account (it has $0 at all times these days due to all my money being with Up) and so today I find a $15 charge on my account for overdrawing. Huh? A few days of not realising I had spent $20 out of the wrong account meant I lost another whopping $15 for literally nothing. As soon as I can change my rent situation, I'm leaving this bank.
I have banked with commonwealth for 22 yrs, we have our mortgage with them & had many loans & credit cards over the yrs we have never defaulted on any payments.
Today I applied for a car loan & got declined because I took super out (covid) & paid off my credit card. Bank said looks like I’m in financial hardship because I accessed my super. I’m still employed & earning a income that is paid into their bank. What a joke this is how Commonwealth bank treat good customers.
I feel betrayed
I have been with this bank for over 10 years. I went there thinking it would be a big bank that would tend to look after me. I am a good customer and have significant loans. A few years ago I gave a parental guarantee to my son and his partner. I thought I was helping them. I recently want to refinance because of better rates elsewhere and I have had loans every where because the Commonwealth Bank was just so inflexible. My sons relationship broke down and the Bank told me that I could not discharge the loan without the partners consent....After months of arguing with them and going to AFCA the approval got too old. I am going through the refinance paperwork again. Recently in COVID the partner whose loan I guaranteed applied to delay payments and the Bank approved it without reference to me and my son.
Rosebay Branch ATM stole our Cash
Went to the branch to deposit money into ATM, the machine took out cash and canceled the transaction and returner the card without returning the money.
My wife and I got so stressed went to one of the staff who was there to be told that he was new there and had no idea and had to wait. After sitting in the branch for 15 mins, while we were dying from the stress as our cash was taken without any evidence, [name removed] who is one of the employee took us to his office and just lodged a Dispute without giving ya any comfort nor ex...
Credit Card Team- Hopeless Financial Assistance Team Hopeless
Had two loans with this bank, personal and car, paid off both about a week ago and they cancelled a credit card without leniency because of me not meeting their minimum requirements in repayments, despite both loans being paid off early, and not being at the limit of the card.
Wait times terrible on phone, 40 minutes this morning, then I had to give up.
This afternoon, only a 15 minute wait to begin with, however I was then 'transferred' aka put on hold, again, for another 30+ minutes.
What annoyed me the most is that I elected to receive a 'call back'. Which I did get: a call from an automated voice that said 'hopefully my problems are resolved and hung up'. What is the point of that CBA? To annoy your customers?
The CBA has branches shut to 'meet phone service demands' apparently.
I'm looking forward to breaking up with this bank.
Very poor on most fronts
Am 70 years old and have been a customer since school banking as well as staff from the time I left school until I had my children. Slowly I have seen the service which had always been so good erode. But now my branch has ONE working teller and a FEE of $3- to be served. Disgusting!! I needed to withdraw a large amount of cash -far too much to be comfortable getting from an ATM. This is not looking after your customers. Australia has an aging population and there was quite a queue waiting to be served. I will now be looking at my options for my banking
Bank won't allow charge back for cancelled cruise due to COVID
I rang to initiate a charge back for a deposit I paid on a cruise that was cancelled by the operator and I have yet to receive a refund for $$$ paid. I was told the bank are auto declining all covid related charge backs for cruises. I could apply but it would be automatically declined. It's easy to see the bank are looking out for the travel agents and cruise operators rather than their loyal customers. The amount was small and only a deposit but still I will be cancelling all my accounts with this bank. Disgusting when there is no charge back recourse for services not supplied.
Call centre wait times are ridiculous.
Everytime I need to call them I need to be on hold for minimum 1 hour. I don't care whether we have a pandemic or the world is coming to an end. If they want to keep operating, they need to hire more call centre staff! Thank goodness my home loan is going to be refinanced with another bank in a couple of days. Sick of dealing with this lousy bank with terrible customer service.
Terrorises customers by locking accounts and reversing transactions
CommBank will lock your account at the drop of a hat. And be proud about it too, under some kind of big brother/authoritarian mentality. They do it to protect you, apparently.
But don't worry, we must all sit around doing nothing all day, because if you ring up and stuff around for an hour, you'll then be told you have to go into a branch. Once in there, you then get to be interrogated by their Group Security goons. Most of their questions are nonsense, and its embarrassing sitting in front of the branch staff like an idiot. In the end, they ...unlock your account and make out they've done you a favour. You then remind them you've been unable to access your own money for the last 24hours, and they don't really know what to say. Just that they're very smart with their security systems and that it keeps everyone safe. I would've been screwed if I didn't have a backup bank account. They might need to look at some kind of process improvement for cases where they need to basically lock your account, but give you access to a very small amount of money until an issue is resolved, just to allow you to survive for a day or two. Its unacceptable in the cashless era to be completely disabling customers ability to use their own funds. Sometimes people need to be able to go to work and then sort out their minor banking issue when they have a day off. If you work a normal 9 to 5 job, you'll probably have trouble getting into a branch. Once you've been through having your account locked for no reason, you're sortve traumatised for a long time afterwards. Every time you tap your card, you don't know if it will be declined. Very unsettling.
I’ve been with commonwealth for over two years, as they are pretty much the only bank that offers a student credit card. Every interaction I’ve had with commonwealth has been great! I had to cancel my card in 2018 due to fraud, and again earlier this year after I lost it, and they were amazing to deal with both times. No long phone holds, onshore call centres and dealt with the fraudulent money very quickly and without hassle. The app has never been an issue, and I love the notifications to my phone anytime I purchase anything.
Sick of these time wasters, leave them they don’t deserve your loyalty!
Been with them 3 years, had nothing but problems with their disgraceful telephone service! Waiting on the phone for hours at a time. I cannot stress highly enough that people should avoid this bank at all costs. Lousy interest rates as well! Flat out USELESS
Transferring money takes way too long
Bank takes up to three days to transfer money across to another bank. Not of this time! Other banks transfer instantly and so should CBA. Holding the money is not okay.
Long time on hold without being able to get through
I’ve spent four hours in the past couple of days being put on hold automatically to discuss my own home loan. Can never get through. Automated voice says phone should be answered within 30 minutes but that estimate is not even close.
Useless at every turn
Banker with their products for 30 years, had business accounts for 3. You cannot trust this bank to provide a basic level of consistent Service. In this connected age they will block debit card transactions with fully funded accounts and not let you know until you find out from the merchant it did not work. No apologies. Want to make a complaint, person/department you make the complaint about will take the details. In a word, USELESS.
misuse of personal details
This bank without asking, opened a debit account in my name. The first I knew off this was when I received a card in the mail. I did not ask for this account to be opened. This is a misuse of my personal details. Once again this bank showed ethical behavior means little to them. The royal commission into their behavior appears to have taught them nothing.
Questions & Answers
Branch manager accused me of POA abuse. Brothers used threat of loosing apartment to cohere her to bank. They were agressive & saying horrible things about the POS. Mum tried to explain that she knows but brothers ignored her, they know she fragile since dad died and she’s grieving. They know she not to stressed, threatened or anything that could another stroke but they just so agressive she couldn’t get them to stop. Clearly agetated &’upset there was no duty of care about mums emotional state. Cba branch manager continued to rattle off amounts mums still persisting that I know about that but they didn’t listen and basically ignored mum and talked amongst themselves. Mum and I share everything - our money is both mum and mine. I do buy grog cerise’s, scripts, petrol moving costs - mum pays the 1/2 utilities and I pay half or whatever. Now my reputation as well as my deceased dads name is being slandered in my home town...that branch manager did not handle appropriately but sneaky. CBA did not contact mum regarding homeloan in arrears. Never in the 3-4 months this was accumulating did the bank advise. I have tried to communicate with them regarding sale of unit hold up due pandemic and the info said homeloans would get blah blah. I want this condescending woman fired for causing undue stress worry all because she ignored what mum was trying to tell her and just spoke to men. I came home after renovating to find a broken woman who’s glue was nearly dry crumbled again and so I started gluing pieces back on. Mum gave me bills to pay so I went to post office and advised decline. So I emailed branch manager advising have utilities to pay, can you arranged a letter so mum can read instead of comprehend that her utilities, prescriptions. And home repayments have now been rectified due to mum having account where the direct debit for loan. I have sent a few detailed emails & as yet 5 days have not received any explanation for mum or have even done anything are did you arrange for So my question is:
Did the branch manager follow procedure.
Did branch manager ignore my emails advising I can’t pay debit, scripts anything as have been blocked so who buys food pays bills now.. I have no idea. She’ll disregard my emails regarding house market during covid. should you make she you have your facts in order before defaming a persons reputation.
I am so terribly sorry to hear this has happened to you!!!Please contact the bank and ask to speak to a manager,this is disgusting behaviour!!
Tried she refused to see me ignored my emails. I’ve advised my solicitor. I’ve spoken with financial ombudsman and customer connect which help resolve issues but I don’t want resolves I want an apology to my mother and the person reprimanded. But Thankyou for you’re support - I’m still shaking my head at the assumptions and defamation x
what are the good and bad things of common wealth bank
what are the bad and good things of the common wealth bank
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.