A big thanks to Rosanna Mercader for providing me with all the information I needed to complete the balance transfer credit card transaction and passed on the second day after submitted my documents. I'm happy to share this experience with my family and friends. Excellent customer service.
Even after 12 years, they still deliver.
Easy and great communication from all my local branch staff. They made everything efficient and fuss free for all my loan requirements yet again. Can’t fault them.
Don't waste your time
Applied for a balance transfer credit card and submitted a whole bunch of personal information.
2 weeks go by, no contact. Rang them up, turns out my application has basically been ignored.
Receive an email asking for more information, which I provide and ask them to call me. They actually call me and say I have a good credit rating. Later that day I receive a rejection email.
Don't waste your time with these clowns
Great customer service .
I was called back with no issues at the time I asked(busy when called), advised on best options for my needs. Understanding, cheerful and very helpful.
Always happy to hear from the Customer Service Team!
We stumbled on this little credit union last year and have had the best service ever from a bank! They are easy to work with and super friendly - would recommend! Thanks Louise! You are amazing ☺️
Low rate credit card
I applied for a balance transfer for a low rate credit card on community first credit union website to move from MoneyMe (16.99% p.a.) on 10th June. Before I applied, I talked with the credit card specialist to ensure that I meet the requirements for the credit card before I apply. I was told I have met the requirement as my credit score and earnings are all above the requirements.
I thought community first credit union is a community bank which exists to help a person like myself to move away from high interest credit card to a lower rate cre...dit card. However, this is not the case. I have average credit score, reasonable earnings and never miss a single repayment in my entire life. I was rejected today on the 14th July (over 1 month after application) for no reasons provided. If you are looking a bank that looks after its customers, this is not the bank. I thought community first supposed to work for the community. I thought I would be eligible for a lower rate credit card and community first would be able to help me out. This is not true and I regret wasting my credit enquiry to apply for this credit card with community first.
Thanks for your help
Hi i rang due to lockdown to see how to change my password for my card. Juliette talked me through the process. She was so helpful. I love our credit union. Please stay safe and well. Felicity
Great Service from Rosanna
Very satisfied, Rosanna is so accomodating and very prompt. My loan only took less than 24 hrs to get approved. Will highly recommend CFCU to friends and family and relatives
I am currently stuck in Thailand due to COVID travel restrictions. I recently applied for a credit card but was advised that their policy stated that I had to be in Australia to make the application. My application was subsequently refused for that reason. I reviewed the application requirements on their website but was unable to confirm this policy requirement. As a result I sent an email (seven days ago) requesting where this information was to be found on their web site, but to date, I am yet to receive a response. I believe that the staff m...ember who provided the response to my application has made an error and is simply fobbing me off by not responding to my email. Therefore, I request further clarification in relation to this matter. Furthermore, due to the tardy customer service I experienced when applying for this card, I shall no longer deal with this institution. Received an email explaining that the requirement to be physically in Australia was company policy and not available to the public as it was Commercial In Confidence information, and that they don’t publish their full credit policies on their website as they may overwhelm or confuse people. What an absolutely ridiculous excuse from them!!! I responded to their email asking how the fact that an applicant needed to be physically in Australia was not on their website because it was Commercial In Confidence. No response. Fobbed off again!!!
Efficient, professional , welcoming and helpful
Pearly from Dee Why branch was absolutely amazing. I came into the Branch with a whole string of transactions including a couple of tricky forex transactions and nothing was too much of a problem for Pearly. Additionally, she very patiently sat with me and helped me navigate and upgrade the new app. First class service. Thank you.
Tanya Mulhill Erina store
Tanya was very helpful, her knowledge of her products was exceptional . Our Home loan was done quickly and settlement was handled with no hassle. Would recommend Tanya to anyone looking for a loan. Got a new house and I love her for that. Thanks Tanya
Very knowledgeable & efficient. No fuss. Staff were able to return queries very quickly.
Unexpected costs were the identity checks at the post office.
Good interest rate attached to our loan.
Dream come true!!!
Very quick and responsive. Always ready to answer questions. Offered clear guidance in every step of the way.
As first home owners we are satisfied with what was offered to us by CFCU.
Amazing service - tailored finance to suit individual needs!
We cannot thank CFCU enough - their customer service is second to none! CFCU listen to your financial goals and help you achieve them.
Sabina has been absolutely wonderful from start to finish and she is a real asset to the CFCU family. Sabina goes the extra mile and is genuinely interested in helping you achieve your financial dreams, whatever they may be. For us, it's becoming investment moguls!
We look forward to growing our relationship and portfolio with CFCU and we are really excited to see what we can achieve together!
Thank you Sabina and CFCU
Amazing Staff, I could not ask for a better experience. Very helpful and honest. They gave me a very competitive rate. Very happy with the entire experience. I would definitely recommend this company.
Review collected in partnership with Community First
Other Home Loans
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.