1 photo
Community First Credit Union

Community First Credit Union

4.1 from 265 reviews · View Statistics
Listing monitored by Community First

Reviews

Previous
Next

Excellent!

published

A big thanks to Rosanna Mercader for providing me with all the information I needed to complete the balance transfer credit card transaction and passed on the second day after submitted my documents. I'm happy to share this experience with my family and friends. Excellent customer service.

Transparency
Customer Service

Still Great!

published

Even after 12 years, they still deliver.
Easy and great communication from all my local branch staff. They made everything efficient and fuss free for all my loan requirements yet again. Can’t fault them.

Transparency
Customer Service
Community First
Team Customer ExperienceCommunity First

Hi April,

Excellent! Thank you so much for the review. Which local branch did you go to?

Other Home Loans

 
 

0.0
(1,234)

Don't waste your time

published

Applied for a balance transfer credit card and submitted a whole bunch of personal information.
2 weeks go by, no contact. Rang them up, turns out my application has basically been ignored.
Receive an email asking for more information, which I provide and ask them to call me. They actually call me and say I have a good credit rating. Later that day I receive a rejection email.
Don't waste your time with these clowns

Transparency
Customer Service
Incentivised Review No
Home Loans

Find out how Community First Credit Union compares to other Home Loans

Know better, choose better.

Compare all

Great customer service .

published

I was called back with no issues at the time I asked(busy when called), advised on best options for my needs. Understanding, cheerful and very helpful.
Always happy to hear from the Customer Service Team!

Online Tools
Incentivised Review No
Aliciaking
AliciakingNorth Queensland, QLD
  • 4 reviews
  • 2 likes

Amazing Service!!!

published

We stumbled on this little credit union last year and have had the best service ever from a bank! They are easy to work with and super friendly - would recommend! Thanks Louise! You are amazing ☺️

Customer Service
Application Process
Community First
Team Customer ExperienceCommunity First

Awesome! Thank you AliciaKing

Related Articles

Previous

Best Super Funds in 2020!

A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!

Wendy Z.
Wendy Z.7 Nov 2019
best-super-funds-in-2020

Best Credit Cards in 2020!

Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ProductReview.com.au reviewers.

Wendy Z.
Wendy Z.19 Nov 2019
best-credit-cards-in-2020

What Is Peer-To-Peer Lending?

Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.

Nathan S.
Nathan S.14 Nov 2019
what-is-peer-to-peer-lending
Next
P No
P NoSouth East Queensland, QLD
  • 3 reviews

Low rate credit card

published
Transparency
Customer Service

Thanks for your help

published

Hi i rang due to lockdown to see how to change my password for my card. Juliette talked me through the process. She was so helpful. I love our credit union. Please stay safe and well. Felicity

Application Process
Incentivised Review No
Community First
Team Customer ExperienceCommunity First

HI Geoffrey,

Thank you for the review.

Great Service from Rosanna

published

Very satisfied, Rosanna is so accomodating and very prompt. My loan only took less than 24 hrs to get approved. Will highly recommend CFCU to friends and family and relatives

Transparency
Customer Service
Community First
Team Customer ExperienceCommunity First

Hi Marianne

Thank you for your recommendations.

Other Home Loans

 
 

0.0
(1,234)

Fobbed Off

published
Transparency
Customer Service
Community First
Team Customer ExperienceCommunity First
Home Loans

Find out how Community First Credit Union compares to other Home Loans

Know better, choose better.

Compare all
Zoe Jane
Zoe Jane Sydney, NSW

Efficient, professional , welcoming and helpful

published

Pearly from Dee Why branch was absolutely amazing. I came into the Branch with a whole string of transactions including a couple of tricky forex transactions and nothing was too much of a problem for Pearly. Additionally, she very patiently sat with me and helped me navigate and upgrade the new app. First class service. Thank you.

Transparency
Customer Service
Incentivised Review No
Community First
Team Customer ExperienceCommunity First

Hi Zoe

That's great. Thank you for taking the time to share your positive experience.

Tanya
TanyaSydney Surrounds, NSW

Tanya Mulhill Erina store

published

Tanya was very helpful, her knowledge of her products was exceptional . Our Home loan was done quickly and settlement was handled with no hassle. Would recommend Tanya to anyone looking for a loan. Got a new house and I love her for that. Thanks Tanya

Transparency
Customer Service
Community First
Team Customer ExperienceCommunity First

Hi Tanya,

Thank you so much for the review.

Linda
LindaVictoria

Good service

published

Very knowledgeable & efficient. No fuss. Staff were able to return queries very quickly.
Unexpected costs were the identity checks at the post office.
Good interest rate attached to our loan.

Customer Service
Incentivised Review No
Loan TypeVariable Rate
Community First
Team Customer ExperienceCommunity First

Hi Linda,

Thank you for your feedback.

Dream come true!!!

published

Very quick and responsive. Always ready to answer questions. Offered clear guidance in every step of the way.

As first home owners we are satisfied with what was offered to us by CFCU.

Transparency
Customer Service
Community First
Team Customer ExperienceCommunity First

Hi Jay,

Awesome! We are so happy to be part of your first homeownership journey. Thank you for choosing us,

Honest
Honest
  • 3 reviews

Amazing service - tailored finance to suit individual needs!

published

We cannot thank CFCU enough - their customer service is second to none! CFCU listen to your financial goals and help you achieve them.
Sabina has been absolutely wonderful from start to finish and she is a real asset to the CFCU family. Sabina goes the extra mile and is genuinely interested in helping you achieve your financial dreams, whatever they may be. For us, it's becoming investment moguls!
We look forward to growing our relationship and portfolio with CFCU and we are really excited to see what we can achieve together!
Thank you Sabina and CFCU

Transparency
Customer Service
Community First
Team Customer ExperienceCommunity First

Hi Honest,

Fantastic! Thank you very much.

Other Home Loans

 
 

0.0
(1,234)
  • Verified

Fantastic organisation.

published

Amazing Staff, I could not ask for a better experience. Very helpful and honest. They gave me a very competitive rate. Very happy with the entire experience. I would definitely recommend this company.

Transparency
Customer Service
Community First
Team Customer ExperienceCommunity First

Thanks, Daniel.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with Community First

Home Loans

Find out how Community First Credit Union compares to other Home Loans

Know better, choose better.

Compare all

Questions & Answers

Nat
Natasked

Where do my financial documents go once they’ve been rejected by CFCU because I didn’t call THEM? Do they get shredded? Kept?

2 answers
Fired Up
Fired Up

Yes

Nat
Nat

Shredded or kept?

Get an answer from our members and Community First representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.