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4.4 from 2,225 reviews · View Statistics
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    2.0 (131)
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Raisa
Raisa Perth, WA
  • Verified

Information transfer to the insurer

published

I am applied LHC when it should not be. The Australian rebate is applied wrong by the insurer. All the details had been provided to compare the market except for previous policy. Was told that when policy number given to new insurer the LHC will be removed. Now it's harder then it looks. I have to stop the new policy and start looking again.

Transparency
Incentivised Review No
Compare The Market
Shannon G.Compare The Market

Hi Raisa,
We are very sorry to hear of the issues you are experiencing and we would like to investigate this further. Can you please contact our team on customerresolutions@comparethemarket.com.au with your details ?
Many thanks

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Hamid
Hamid
  • 4 reviews
  • 4 likes

Never again

published

I consulted comparethemarket on switching my health insurance. They gave me a lower price, so I did switch. Once all done, I found myself paying even a higher premium; all because of the incomplete information I was given.

Incentivised Review No
Compare The Market
Shannon G.Compare The Market

Full of lies

published

After comparing online, a lady called me and promised that they take care of cancelling my previous insurance, new insurance will get transfer certificate. It is full of lies. NoIntegrity

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Incentivised Review No
Compare The Market
Shannon G.Compare The Market
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Jack
Jack Greater Melbourne (Metropolitan), VIC
  • Verified

Just plain harrassment

published

Your sales strategy of bombarding your customers with calls is deplorable. I reckon I blocked a dozen different numbers, soon as one was blocked a new number arises. Pressure tactics is crap i deal with day in and out so I'm fine with it, just ignore cause you have zero leverage but I just think of your targets, the elderly and easily influenced. Should be ashamed of yourselves.

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Incentivised Review No
Compare The Market
Shannon G.Compare The Market
Jack
Jack
Compare The Market
Shannon G.Compare The Market
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Daniel C
Daniel CGreater Melbourne (Outer), VIC
  • 5 reviews
  • 3 likes

Constant nuisance phone calls

published

I did an online comparison for my car insurance, and the very next day I received three phone calls each two hours apart, wanting to discuss my needs. This despite me clearly telling them I didn't request a call back, and please remove me from your call list. "Oh yes sorry for the inconvenience" and yet more calls keep coming. I've now blocked these nuisance calls. It's actually put me off ever buying insurance through Compare The Market. I don't respond well to the high pressure sales tactics.

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Incentivised Review No
Compare The Market
Shannon G.Compare The Market
Daniel C
Daniel C

If you were “sorry” you’d change your business practises. Judging by your negative reviews here, obviously I’m not the only one who has a problem with your company’s conduct.

kkk
kkkSydney, NSW
  • Verified

Did not like the process

published

customers cant compare the plans without providing their phone numbers. I just wanted to window shopping at first and take my time to make the decision but someone called me straight away which was annoying.

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Incentivised Review No
Compare The Market
Shannon G.Compare The Market
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Good for comparisons but then the spam calls start and don't stop.

published

Have compared energy, car insurance on here. It is a helpful insightful service.

However I just looked up medical insurance on advice I may be up for a large hospital bill by unless I wait for God knows how many years on the public hospital list. I decided the insurance didn't outweigh the cost of what I needed for two one off bills and not to pursue it .

However I was called off a Queensland number multiple times. So I blocked it. Next day called of a VIC number to "help me".

I both do not actually need or benefit from but also don't want the insurance. Trying to sell me crap I don't need or want.

Incentivised Review No
Compare The Market
Shannon G.Compare The Market

Stop calling me

published

I compared a few quotes online and now you keep calling me even though I've clearly stated Im not interested. Didn't even want the first call back stop annoying me.

Incentivised Review No
Compare The Market
Shannon G.Compare The Market
Graeme
GraemeSheppartonq
  • 8 reviews
  • 9 likes

Annoying repeated phone calls

published

Unwanted, persistant calls to my phone. Unsure how to stop this. I'm guessing that permission to call me was quietly tucked away in the agreement. User, be aware of this when you share your phone number.

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Incentivised Review No
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Shannon G.Compare The Market
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Victoria
Victoria
  • 2 reviews
  • 1 like

Beware, they are deceptive!

published

If you are looking for your same cover but perhaps a better deal, be VERY careful. They drop important services you were previously covered for without telling you - and then blame you for not asking for each individual service you were covered for when moving to a new cover. Simply asking for the same cover is not enough apparently! I honestly wouldn’t bother with them - I would have done a much better job myself AND been better off without them.

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Incentivised Review No
Compare The Market
Shannon G.Compare The Market
Victoria
Victoria

Really? Would that result in a different outcome to the last time I spoke to your customer resolutions and subsequently the ombudsman?

Compare The Market
Shannon G.Compare The Market
  • Verified

Bad rep that didn’t present all the facts.

published

The rep assured me that I would get 6 weeks free when joining however the offer doesn’t apply when joining via a broker. The offer only applies to signing up online however the rep lied about it.

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Incentivised Review No
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Shannon G.Compare The Market
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Aman Khanna
Aman KhannaGreater Melbourne (Outer), VIC

Unprofessional

published

I do not remember the girl name I think [name removed] but she was very very rude over the phone
Very unprofessional
Telling customer listen to me and just reading from website instead of explaining

Not recommended at all

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Compare The Market
Shannon G.Compare The Market
  • Verified

Not fully informed

published

Although the salesman was pleasant and seemed helpful, it was not made clear to me when I switched health funds that I was signing up to a higher level of extras cover and therefore would have to serve a two month waiting period on extras (at a time when I needed it the most). By signing up through Compare the Market I also missed out on the promotion whereby the company I signed up with was waiving waiting periods on extras. It also was not explained to me that once I made a claim with my new fund, my cooling off period with my old fund was forfeit. Now I find myself in a position where I have no extras cover and can neither go back to my old fund or claim with my new fund. I would not use this service again.

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Incentivised Review No
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Shannon G.Compare The Market
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Ashneel
Ashneel South East Queensland, QLD
  • Verified

Time wasted

published

Have ordered electricity and gas connection by these guys. The said they ordered the installation through a supplier and asked us to be on site between 1 and 6pm. They never showed up. I called to trace and they didn't send the job over to the supplier...
Took time off work for this too. There guys wasted my time.

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Incentivised Review No
Compare The Market
Shannon G.Compare The Market
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LawStudy
LawStudy
  • 7 reviews
  • 3 likes

Information sellers PLEASE READ

published

I gave my information to compare the market specifically with slightly different spelling , I did not got through with any change . However I have been inundated with callers from INDIA trying to get me to change energy providers. There is no doubt they are selling your info and you will get ongoing calls. No one else had my name spelt wrong, DO NOT USE, they are scammers

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Incentivised Review No
Compare The Market
Shannon G.Compare The Market
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Simon
Simon South East Queensland, QLD
  • Verified

Signed me up for energy and gas even though I only asked for gas...

published

Rang for a quote for energy and gas, decided to go for the Gas only as they couldn’t beat the price of my current energy provider. Got a text from the gas company a week later saying my energy and gas were switched over.

Incentivised Review No
Compare The Market
Shannon G.Compare The Market
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Jay
Jay Darwin, NT
  • Verified

Extremely disappointed

published

Quoted a price per month then received policy with a significantly higher price ????
Not impressed how rushed the sign up process was.
Very disappointed with the attention to detail. Not happy.

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Incentivised Review No
Compare The Market
Shannon G.Compare The Market
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Luke C.
Luke C.Hunter Region, NSW
  • Verified

Wouldn't use them again.

published

The service was ok and they found competitive products however it took 3 calls to get the connection all set up (twice they were the hold up and once I was) and then in the days afterwards I received a flurry of sales calls from different companies including energy providers and solar companies. Assume they are onselling customer details.

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Incentivised Review No
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Shannon G.Compare The Market
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Banyek
BanyekWestern Australia
  • 11 reviews
  • 13 likes

Headache

published

So you go to the website, you answer the questions, you get the quotes than you get transferred to the "trusted partner" where you answer more questions, and after you wasted your time you'll be told that based on the details you provided you cannot be insured. And they ask questions that nobody has the answer for on hand and if you give them inaccurate information they will probably refuse your claim (that's not a fact only my speculation) saying that they asked you how many strands of grey hair you have and you didn't count them properly.

Incentivised Review No
Compare The Market
Shannon G.Compare The Market
  • Verified

No action

published

Nobody turned up. I waited for over 6 hours after being told I had to be there otherwise extra fees could apply. I wasted an entire afternoon. Would not recommend

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Shannon G.Compare The Market
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Kelli
Kelli Wide Bay-Burnett, QLD
  • Verified

Disappointing

published

The recommendation I received was for a company with one of the worst reviews in the country. I will not be going ahead with the recommended company. I was very disappointed and won't be using compare the market agsin.

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Incentivised Review No
Compare The Market
Shannon G.Compare The Market
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Lucinda M.
Lucinda M.Central West, NSW
  • Verified

Be careful you will have your personal information shared .

published
Transparency
Incentivised Review No
Compare The Market
Shannon G.Compare The Market
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Veronica S.
Veronica S.South East Queensland, QLD

Mislead to believe purchase of hospital cover including extras

published

I was searching health insurance products and was called within seconds of submitting my form. Through the conversation with the compare the market agent I made it clear that I wanted extras cover and I believed the quote I received included extras cover. After receiving my welcome pack from the insurer, I reviewed it and noted it did not include extras cover. I telephoned the insurer who confirmed this. I am very disappointed with the service I received from compare the market and would absolutely recommend that if you take out any type of insurance with this company that you review your policy. Very disappointed and would not recommend at all.

V Stewart - Qld

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Incentivised Review No
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Shannon G.Compare The Market
Maggie
MaggieBrisbane
  • 2 reviews
  • Verified

Site is GREAT but information seems to get sent to scam artists

published

The actual site is great! Easy to navigate and my needs were seen to efficiently. But, I had not had a scam caller in over 5 years and suddenly, I have started to get scam callers 2 days out from signing up with compare the market. I know I signed a disclaimer for third parties but seriously did not expect scam calls. Very disappointed and this cannot be a coincidence.

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Incentivised Review No
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Shannon G.Compare The Market
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Agus
Agus Greater Melbourne (Outer), VIC
  • Verified

Lack of transparency and rigour?

published
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Shannon G.Compare The Market
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Page 2 of 13

Questions & Answers

Rosemary M-S
Rosemary M-Sasked

please could I get a comparison between an Epson EB-S41 SVGA 3LCD Portable Corporate Multimedia Projector and a mini Home Theatre HD Multimedia LCD Projector
Ive been told the mini Home Theatre model has 7000 lumens which I can't believe as the brightness quality is very poor especially for a power point presentation which is the primary reason I purchased this model. I personally have a feeling Ive been duped and the Epson would have been a better purchase.....

No answers
sabrina
sabrinaasked

what is the comparison/difference between Panasonic NN-CF770M and PANASONIC NNCF874BQPQ apart from size. What other flatbed combination benchtop cookers are available offering the same as PANASONIC NNCF874BQPQ.
I like what it offers, but don't like what I have read from owner reviews.
I like the 2 level cooking and have to replace my 20 yr old Sharp Carosell convection/grill and are TOTALLY confused as to what best to buy.
I use for baking, grilling, microwave dog is disappointed at luke warm meals. Ha, Ha

No answers
Rhonda Tomerini
Rhonda Tomeriniasked

i purchased the woolworths insurance policy after going through compare the market and would like to know how i can now redeem the $50 wish e gift card. my quote was 320456995 and 320453950
name Rhonda Tomerini woolies card no 9344502256901

No answers
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