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Really helpful and informative
I was shopping for health insurance, and put my details into comparethemarket yesterday evening. This morning I got a phone call from Zoe, who was lovely, patient, and extremely helpful. She helped me put together a plan I'm really happy with, and I'm very grateful. Thanks!
Queen of the market.
Apparently I found myself in the market for some health insurance having unwillingly entered adulthood. My biggest concern was general and major dental.
I went on compare the market.com which worked very well, but I was still unsure of what I actually needed, wait times, limits etc. I requested a call back to which I was met with the voice of Hannah. She did an amazing job at explaining all the different policies, and Tailored a policy to my specific needs. Her hold times were short, knowledge plentiful, and manors on par with the queen.
Ho...nestly can’t recommend her enough. If any of my friends are looking at getting health insurance, I have 4 words for them.. “Give Hannah a bell”. She definitely deserves a pay rise and any company would be lucky to have her. She even went above and beyond in getting me a meerkat I wasn’t really eligible for.
How can You argue about saving money?
Simple concept, easy results ... ie. more money in my pocket!
The customer service representative was patient and polite, getting to the heart of the matter in a timely manner, and then offering me the best option to save money ... too easy!
A very pleasant experience, thank you.
Understanding, patient and helpful, not to mention an extensive product knowledge. Thank you Hannah for all your help I am very comfortable with my new health insurance and enjoyed the experience.
The advice I was given did not favour one company over another just straight forward facts. It saved me a lot of time trying to decide for myself which provider would best suit our needs. The consultant was also clear and easy to understand.
I would definitely use Compare the Market again.
Great service, so easy to use
Received a phone call before I left the website. The customer service rep was polite, knowledgeable and patient. He answered all of my questions without making me feel stupid and I believe he got me the best deal for what suited my family. The only negative is that he spoke a little too quickly
Quick and efficient
Looking for new gas and energy prices, I got a quick and easy option and all the work was done for me. Same happened when I reviewed my health insurance last time. Simples!
Health Insurance Switch
After 50 years with the same health insurer whom had never offered me any alternative with cover following a comprehensive and informative discussion with a Compare the Market consultant I have switched to another company saving $806 per annum. Extremely happy with the service provided. Top job..
Staff very helpful and friendly service was great the person who assisted me was exceptional really went out of his way would recommend this service I could say that after all of the help that I was fever I stayed with my original service
very easy to change to NIB
It took about an hour to go through all the details but I ended up with significant saving on health insurance with minimal fuss. I found it to be very easy
Amazing service from Josh Brooks
Josh Brooks was able to answer any questions I had and tailored the insurance package to suit my needs, there wasn’t any pressure to sign up on the spot and this gave me confidence in the fact that he wasn’t just trying to push a sale.
Amazing prompt service under one roof
Great customer service ppl. Purchased health insurance and electricty n gas arranged by them. So happy with the service received from them. Would come.again to them in future as well
Helpful agent. She was very polite, patient and professional and assisted me in sorting out my health insurance. I have already recommended your service to a close friend of mine.
Did not like the process
customers cant compare the plans without providing their phone numbers. I just wanted to window shopping at first and take my time to make the decision but someone called me straight away which was annoying.
Helpful staff. It was a good experience. That was quick and easy. Thanks for your help. I cannot write more than this. It was a good choice I think. Thanks
Good for comparisons but then the spam calls start and don't stop.
Have compared energy, car insurance on here. It is a helpful insightful service.
However I just looked up medical insurance on advice I may be up for a large hospital bill by unless I wait for God knows how many years on the public hospital list. I decided the insurance didn't outweigh the cost of what I needed for two one off bills and not to pursue it .
However I was called off a Queensland number multiple times. So I blocked it. Next day called of a VIC number to "help me".
I both do not actually need or benefit from but also don't want the insurance. Trying to sell me crap I don't need or want.
Biggest thank you to Zoe
I actually think I just received the best customer service of my life. I have been suffering from poor health, but have never had private health insurance before and had little understanding of the process. Zoe Waller took the time to find out what it was that I needed and what was important to me, while displaying the most genuine empathy and kindness for my situation. Zoe was incredibly knowledgeable and thorough and was able to alleviate my fears and uncertainties. Although Zoe was only making a call about the insurance, she really did holistically approach the situation, to the point that I feel as though I can move forward with my illness with a much much more positive outlook from here on forwards. I really cant thank you enough!
Amazing customer service, made it so easy
Jasmine F provided me with an amazing and seamless service. Usually don’t answer these calls or hang up straight away but glad I did. Thank you Jasmin for making it so easy and providing me with information that was understandable with a Heath provider that met all the criteria that I was looking for. Jasmin was very easy to talk to and made the whole process an enjoyable one. Truely an asset for compare the market!
As soon as I popped on the website to have a look at some health cover a wonderful guy (old Aaron) helped me out and set me up for the best cover possible. Incredible service and a real character! Thank you so so much for your help Aaron, can’t wait for my future :)
Zoe Waller is the Kathy Freeman of Health insurance
I jumped on compare the market as I am worried about some medical procedures that may be coming up in the future and I was called by Zoe. I was slightly stand offish at the start because I kind of knew the sales call was coming. Zoe was very knowledgable and took the time to get to know what is important to me and helped cater a policy to my needs. She was easy to listen to and friendly. I think CTM is lucky to have Zoe on their books. Zoe, If you ever need a change of career, check out lendi. You would kill it in our world ;)
Zoe W deserves a raise!
Just been serviced by Zoe W on getting private health insurance and extra's cover.
I have to commend her professionalism, efficiency and patience in assisting myself in getting the correct cover. Zoe has been extremely helpful and enthusiastic in explaining all the details without a script with all the information available swiftly from her mind.
Zoe deserves a raise!
Experience changing my Health Cover
The rep was so helpful. He checked several options for me & helped my find the solution that suited.me best
I would highly recommend giving them a try. Saved me heaps!! It was a great experience
very helpful and friendly. saved me money and time. gave me access to fund i would not have considered. happy to refer to your service should the opportunity arise in the future.
Reviews on my insurance
The operator was professional and assisted with all my questions and guided me to the best deal could not have been happier with the service provided, I would recommend this service all day long
Simply, i wanted to get an insurance quote for comprehensive insurance. Rather than checking every site, thought to do it through compare the market since i hear a lot about their service. I checked the quotes online and provided my details which they came back with a price figure etc. So i thought, will wait for it abit. Since that day, my phone doesn't stop ringing from random numbers starting with 02 80XX XXXX. All labeled as potential spams. I answer them, and Indian accent answer me and tells me they are from a company that i never heard ...from. When i ask where they get my number from, they terminate the call. I never had this issue and the only time i shared my number is when provided it to Compare the Market. I will take this further up legally as it's ridiculous Edit: The company followed up closely with my complaints and resolved my issue which shows great customer service. I changed my rating accordingly.
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