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Customer service provided was very good, he gave good information and called back next day . Wasn’t pushy, factual information and pleasant and helpful during calls.informed me of senior discount that didn’t know about.
Guy on phone was good, said he'd cancel my cover with one provider and set up a new one that he detailed. The new fund was set up, the old one not cancelled, so I've been double charged and now have to go and resolve myself as there is no follow up.
Edit - error was with health fund not compare the market
Why I rated it 5 stars
I use it for everything now. Car and home insurance and electricity and gas. Also the consultant was very helpful. She calculated the savings based on my recent electricity and gas accounts
Super helpful and great customer service
Josh was extremely helpful in offering the best value and most suitable provider and plan for my needs. He was very patient in answering any questions and setting up the membership over the phone. Thanks again!
Went on the website and someone was able to call me immediately! Very kind and helpful and answered all the silly questions i had as a first time renter! Made the whole experience very easy!
Helpful and easy, wonderful service!
Ardi was really helpful and patient, especially as electricity bills are so confusing. If all goes to plan he has helped us save a small fortune with a new supplier. Thank you!
Perfect and very helpful
The transaction was made very easy and I was offered a good deal. Hooked me up to an electricity company without any further action required beside the initial phone call.
Can’t believe I haven’t used this sooner!
I saved so much & the customer service representatives I spoke to were amazing! I honestly can’t believe I haven’t used compare the market sooner. I will definitely be using it again!
Streamline & Easy!
Pays you to compare your health insurance and not be loyal to one company! Received like-for-like Hospital Cover with some Extra's thrown in for a better monthly premium. So nice to speak to an 'Aussie' in Q'ld who explained the product differences, was not pushy, and let me think about all the options and phoned back at an agreed time. Excellent Service!
Great customer service
My experience with Compare The Market was quick, efficient and I think provided the best deal for my daughter who has advanced medical needs and needed a very targeted product.
Recieved a call soon after I was on the site. The service person was very knowledgeable. Thanks, saved on my elec, has and internet. Great fast response and friendly service.
So helpful and knowledgeable
Found a great deal on new health insurance, explained everything very clearly, couldn't have been more helpful! The swap over was so easy. They listened to why I wanted to swap and found something that suited my needs.
Have just finished speaking with Aidan regarding switching health funds. Helpful, knowledgeable, and an absolute pleasure to deal with. Aidan should write a manual on excellent customer service. Compare the Market is the best comparison site and the only one I would use as every time, I am blown away by their service. Thank you for never disappointing me.
Very helpful and made this decision very easy. Would highly recommend if you are looking to compare your cutrent or new health insurance. Doing this on your own can be overwhelming.
Easy, informative, efficient
Our consultant, Luke really knew his stuff and had the most lovely personable manner. He found us a health fund with family coverage which excluded benefits not relevant to us.
The person who helped with my decision to move health insurance, was great and so friendly and made this move so easy. I would recommend compare the market to anyone who is wishes to make changes.
Simplified the process of changing health insurance!
Finding a new private health insurer was a little overwhelming. They made it easy, over the phone with a few questions to refine what we were needing. Also made us aware of an Australian based fund employing locals in a country town so winners all round. Excellent service.
The consultant explained everything well and was easy to understand, followed up in a timely manner, found the best deal for me and all staff I spoke to were friendly.
Excellent Customer Service
The young fella that i spoke with which I believe was Robert Baker but not 100% sure was absolutely outstanding. Very clear and precise on my needs and took the time to explain everything in basic terms.
Plan was explained and delivered very well in plain english with great examples
The coverage and costing was well explained and also the waiting periods - what could be waived and what not
Great Experience and will use again
Consultant took time in reviewing all four electricity bills something that the existing supplier could not be bothered with. Will not only be using this service again. but also referring it to family and friends. Thankyou
Questions answered and a great deal made.
The chat function allowed for me to get the information I needed to be able to progress successfully with my online application. The process was straight forward, no documents required.
Amazingly quick follow up
The Compare the Market sales crew are exceptionally quick in following up .... I was still on the website when the phone rang. Staff were informative and easy to chat to. I decided to follow up and change providers online through the CTM website which was also very easy to manoeuvre around
The agent who managed my application was professional, had all the information to my questions and easy to interact
Good response times as well. Thanks for making it easier to settle in a new place.
Very friendly, informative and did not feel pressured
I was quite confused by all of the different comparison sites and all of the different energy plans out there. Compare the Market made things easy which took away a lot of the stress involved with setting up new and changing existing plans. Will definitely be using them again.
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