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Compass Pools
4.6 from 166 reviews · View Statistics

Reviews

5.0

4 reviews
5
(4)
4
(0)
3
(0)
2
(0)
1
(0)
  • Value for Money
    4.8 (4)
  • Cleaning & Maintenance
    5.0 (4)
  • Product Quality
    5.0 (4)
  • Return Claim MadeYes (0) · No (4)
  • Warranty Claim MadeYes (4) · No
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Reviewer Photos & Videos

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Mark A.
Mark A.Victoria

Compass Pools Amazing Service

published
  • Thumbnail
Value for Money
Cleaning & Maintenance
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
Luke
LukeHunter Region, NSW
  • 2 reviews
  • Verified

Amazing Pool, Amazing People

published

It has been 3 years since we made the decision to install a Compass Pool.
Since then the pool has been trouble free. And most of all maintenance FREE (besides the odd chemical). In the 3 years I have never connected the vacuum hose to the pool.
Even now 3 years later the staff at Newcastle/Hunter branch are still happy to assist if there is a problem. We had a LED light fail at the 2.5 year point, and Compass replaced the light even though it was out of warranty.
Amazing people and an amazing product.

Value for Money
Cleaning & Maintenance
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
1 comment
Compass Pools
Compass P.Compass Pools

Luke thank you so much for your kind words! So glad you are loving your self cleaning pool. we are always here to help, have a great Summer !!

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Review collected in partnership with Compass Pools

Rodney and Liz
Rodney and LizNew South Wales
  • Verified

Love our self cleaning pool

published

We love our self cleaning Compass pool and use it daily in Spring, Summer and most of Autumn. It has been the centerpiece of many parties and celebrations. The decision to install a self cleaning pool has been a great one. There is no time wasted on maintenance and we simply enjoy swimming or sitting back by the pool relaxing and enjoying it. We highly recommend Compass self cleaning pools. Our only regret was not to have done it sooner.

Value for Money
Cleaning & Maintenance
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
1 comment
Compass Pools
Compass P.Compass Pools

Hi Rodney & Liz,
Compass Pools are most definitely there for enjoying all year round with minimum maintenance. Both the entertainers and the busy families dream !

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Review collected in partnership with Compass Pools

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  • Verified

Very happy with our new pool

published

In the summer it is used all the time. But during the cooler months is it so pretty to look at and really made use of a very useless ugly space.
Maintenance is a breeze because we got the self cleaning option. And any snags or problems that we have had with the pool or computer have been fixed up quickly with no fuss.

Value for Money
Cleaning & Maintenance
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeServicing
1 comment
Compass Pools
Compass P.Compass Pools

Hello Anne,
We are so glad to hear that you are loving your Compass pool, thank you for your 5 star rating! You are a part of the Compass family so please don't hesitate to call anytime at all

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Review collected in partnership with Compass Pools

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Questions & Answers

Ida H.
Ida H.asked

How do you Let a little water out of the pool?

4 answers
Adam Bell
Adam Bell

We have an overflow pipe in the side of the pool - I believe these have now been installed in the filter basket.

R Shannon
R Shannon

Dear Ida,

M
To let water out of your pool you need to alter the valve so the filter motor pumps the water to a waste water outlet and the you return the valve to the regular setting. You MUST turn the motor off before altering any of those the valve settings. I would suggest you contact a pool maintenance person to look at your pool because pool plants often have an individual setup of their pipes, motors, valves etc.

Regards,

Bob Shannon

Compass Pools
Compass P.Compass Pools

Hi Ida, you are best to discuss this with the company who installed your pool or your local pool technician as every install will be different.

Sincerely, Compass Pools Australia

jacqui w.
jacqui w.asked

Hi I am about to get a pool put in and still debating whether or not to put in a self cleaning pool or one that requires the use of a robotic cleaner. I live in Southern NSW. It is a compass pool about 8m x 4m. The cost is quite expensive first up, but then is it? Do you save money on maintenance if you go for the self cleaning pool?
Thanks Jacqui

1 answer
Jonno P
Jonno P

If the pool is in the open, not surrounded by trees then robotic might be an option. If you are anywhere near trees that shed leaves etc. or in a windy part of the state go the self-cleaning option, quality of life is more important than $.

Emilio M.
Emilio M.asked

Hi,
I’m trying to contact your dealer here in Toowoomba ,Qld but with no luck. The phone number posted on the web gives me a fax tone. Any good contact number I can ring? Thanks

1 answer
CC Sydney
CC Sydney

We are in Sydney so I think would be Compass Pool Sydney

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