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Compass Pools
4.6 from 158 reviews · View Statistics

Reviews

5.0

4 reviews
5
(4)
4
(0)
3
(0)
2
(0)
1
(0)
  • Value for Money
    4.8 (4)
  • Cleaning & Maintenance
    5.0 (4)
  • Product Quality
    5.0 (4)
  • Return Claim MadeYes (0) · No (4)
  • Warranty Claim MadeYes (4) · No
  • Purchase Type
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Reviewer Photos & Videos

Mark A.

Mark A.Victoria

Compass Pools Amazing Service

published
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
Luke

LukeHunter Region, NSW

  • 2 reviews
  • Verified customer

Amazing Pool, Amazing People

published

It has been 3 years since we made the decision to install a Compass Pool.
Since then the pool has been trouble free. And most of all maintenance FREE (besides the odd chemical). In the 3 years I have never connected the vacuum hose to the pool.
Even now 3 years later the staff at Newcastle/Hunter branch are still happy to assist if there is a problem. We had a LED light fail at the 2.5 year point, and Compass replaced the light even though it was out of warranty.
Amazing people and an amazing product.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
1 comment
Compass Pools
Compass P.Compass Pools

Luke thank you so much for your kind words! So glad you are loving your self cleaning pool. we are always here to help, have a great Summer !!

Review collected in partnership with Compass Pools

Rodney and Liz

Rodney and LizNew South Wales

  • Verified customer

Love our self cleaning pool

published

We love our self cleaning Compass pool and use it daily in Spring, Summer and most of Autumn. It has been the centerpiece of many parties and celebrations. The decision to install a self cleaning pool has been a great one. There is no time wasted on maintenance and we simply enjoy swimming or sitting back by the pool relaxing and enjoying it. We highly recommend Compass self cleaning pools. Our only regret was not to have done it sooner.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
1 comment
Compass Pools
Compass P.Compass Pools

Hi Rodney & Liz,
Compass Pools are most definitely there for enjoying all year round with minimum maintenance. Both the entertainers and the busy families dream !

Review collected in partnership with Compass Pools

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  • Verified customer

Very happy with our new pool

published

In the summer it is used all the time. But during the cooler months is it so pretty to look at and really made use of a very useless ugly space.
Maintenance is a breeze because we got the self cleaning option. And any snags or problems that we have had with the pool or computer have been fixed up quickly with no fuss.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypeServicing
1 comment
Compass Pools
Compass P.Compass Pools

Hello Anne,
We are so glad to hear that you are loving your Compass pool, thank you for your 5 star rating! You are a part of the Compass family so please don't hesitate to call anytime at all

Review collected in partnership with Compass Pools

See all Compass Pools reviews

Questions & Answers

Emilio M.

Emilio M.asked

Hi,
I’m trying to contact your dealer here in Toowoomba ,Qld but with no luck. The phone number posted on the web gives me a fax tone. Any good contact number I can ring? Thanks

1 answer
CC Sydney
CC Sydney

We are in Sydney so I think would be Compass Pool Sydney

Lisa D

Lisa Dasked

What is the formal complaints process for Compass Pools. I do no want to go back through the local dealer as they can not communicate effectively.

1 answer
Compass Pools
Compass P.Compass Pools

Hi Lisa, sorry to hear that you aren't having the best experience with your local dealer, if you could please email info@compasspools.com.au and include your contact and location details, one of our team can follow you up

Sincerely,
Compass Pools Australia

Mary F.

Mary F.asked

Hi.
How much is the x trainer in the 7.2 length, with self cleaning and no extras?Cheers

1 answer
Compass Pools
Compass P.Compass Pools

Good morning Mary, if you have time today I would love to have a chat with you about ball park pricing and assist you with any other questions you may have. Our Number at Tomago is 02 4964 8322
Thanks Mary
Laura

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