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Compass Pools
4.6 from 158 reviews · View Details

Reviews

4.8

111 reviews
5
(103)
4
(3)
3
(1)
2
(1)
1
(3)
  • Value for Money
    4.7 (105)
  • Cleaning & Maintenance
    4.8 (106)
  • Product Quality
    4.8 (107)
  • Return Claim MadeYes (0) · No (108)
  • Warranty Claim MadeYes (3) · No (107)
  • Purchase Type
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We are in heaven thanks to Compass Pools

published

We have had a wonderful 7 x 4m pool installed by Compass. The company have been amazing, nothing was too much trouble and they were honest, reliable and we felt so comfortable in their capabilities. We loved all staff that we were blessed to meet and are just so happy. We are picky and did our research, comparing many pool companies and products. We are really pleased with the work and the quality of the pool and the recommendations they suggested. We have already been swimming in it and it's only October! We highly recommend Compass Pools for everyone.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
CC Sydney

CC SydneySydney, NSW

Shame I couldn't get a Compass Pool

published

We wanted to install a pool. Our choice came down to Compass Pool or Leisure Pool. We chose the latter. That's simply because the sales from Compass Pool Sydney was so arrogant. He refused to come a second time because he said he is so knowledgeful that he don't have to come back to explain. It is a shame, I did like Compass Pool's colour range, structure of the pool and the in floor cleaning system. Unfortunately, I just can't see how I can work with a sales that stop me from signing a contract. If the first person you meet from the company could be so unpleasant. I don't know what is the rest of the company would be like. I would hate to find out when they have got my money.

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
James

JamesGippsland, VIC

Great pool, great company. A stunning asset, a great addition to our life style and trouble free.

published

Our second self-maintaining Compass pool. Endless horizon and stunning all year around. Compass have remained in touch providing complimentary service and assistance. I couldn't recommend the pool and Compass more highly. Trafalgar, Gippsland.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
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Cassandra R.

Cassandra R.Hunter Region, NSW

Soooo in love with out pool

published

The self cleaning system feels like we are cheating, it seems too easy to be true, as summer approaches we will be living in out pool cooling off in our luxury hassle oasis.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
1 comment
Compass Pools
Compass P.Compass Pools

Thank you for your glowing review Cassandra, owning a compass self cleaning pool really is sooo easy, enjoy your Relaxing summer Afternoons by the pool !

Mark A.

Mark A.Victoria

Compass Pools Amazing Service

published
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Purchase TypePool
  • Verified customer

Legends of the pool world!

published

We are so thankful we chose Compass Pools, Newcastle to install our pool. From start to finish they made the whole process super easy. We highly recommend these guys for their quality product and fantastic customer service!

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
1 comment
Compass Pools
Compass P.Compass Pools

Thank you so much steph for your wonderful review! So hglad that we were able to make the process easy for you, summer is just around the corner, happy swimming!!

Review collected in partnership with Compass Pools

Happy Customer

Happy CustomerHunter Region, NSW

Love our amazing Compass self cleaning pool.

published

Living under many trees, a self cleaning pool has been perfect. It's been 6 months since install and we are so happy with it. Compass were amazing with their service and installation. We would highly recommend a Compass self cleaning pool to anyone.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
1 comment
Compass Pools
Compass P.Compass Pools

Thank you so much for your review, leaves sure don't stand a chance with the vantage self cleaning system.
Roll on Summer and happy swimming !!

Happy Customer

Happy CustomerHunter Region, NSW

  • 2 reviews

Great service from start to finish

published

With a young family our pool will be used through Spring, Summer and Autumn. Low maintenance was a priority for us and the in ground cleaning system is fantastic.
We will have many years of fun and relaxing for the entire family.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
1 comment
Compass Pools
Compass P.Compass Pools

Having the Compass Self cleaning option in your busy lives would absolutely be such a great help. How fantastic.
We are so very pleased to hear how happy you are with your pool. Keep swimming and making amazing memories in you Compass Pool

Grant B.

Grant B.Hunter Region, NSW

Beautiful quality that is self cleaning!

published

The pool only just went in and its winter at the moment, but during summer it will be used every day without a doubt. This pool is self cleaning, Except for the odd leaf I have to scoop off the top this pool looks after itself.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
1 comment
Compass Pools
Compass P.Compass Pools

Thank you so much for your review Grant, I know you will get countless great memories from your beautiful pool.
don't hesitate to contact us at any time if you have any questions, welcome to the Compass family !!

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kman

kman

  • 2 reviews
  • 1 like

Bring on Summer!

published

We did a lot of research before deciding on going with Compass Pools Newcastle. From the initial meetings and quoting stage, throughout the install and the handover, the whole process ran smoothly and the staff went above and beyond.

We are very pleased with the way the final product looks and especially the way the in-floor cleaning operates.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
1 comment
Compass Pools
Compass P.Compass Pools

Happy pool owners

published

Putting in a pool is no small undertaking but the team at Compass Pools were wonderful to work with from start to finish. As always, with such big projects there are complexities along the way but these were dealt with quickly and efficiently. Our time frames were met and the pool was ready for summer fun. We are delighted with our new Vogue 7.15, fitting perfectly in our tight backyard (we weren't sure it could be done!). The Vantage in-floor cleaning system is brilliant! Keeping the pool looking great with minimal maintenance is a daily gift, summer or winter.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
Kendall Long

Kendall LongHunter Region, NSW

  • Verified customer

So lucky to have our pool.

published

I have never had a pool and the whole process with Compass from start to finish was great - we have honestly truly loved having the pool, the best decision we have made and get a lot of use out of it - more than we thought we would. It is very easy to look after with the automatic self cleaner. Our family and friends really love it - and we just love looking out to it in the yard. We have had it for 4 years now and would highly recommend Compass Pools.

Cleaning & Maintenance
Value for Money
Product Quality
Warranty Claim MadeNo
Purchase TypePool
1 comment
Compass Pools
Compass P.Compass Pools

Review collected in partnership with Compass Pools

  • Verified customer

Backyard Oasis

published
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool

Review collected in partnership with Compass Pools

John and Pam Collins

John and Pam CollinsHunter Region, NSW

Fantastic Compass Pools

published

From the time we decided to purchase our Compass Pool we have been very impressed with the professionalism they have shown from start to finish.
We received quotes from other companies but product did not compare. If we aren’t in the pool every day our grandchildren certainly are. Thank you Compass Pools.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
1 comment
Compass Pools
Compass P.Compass Pools

John & Pam, thank you so much for trusting us as your pool builder, and for your wonderful review. We are thrilled that you and your family are getting such enjoyment from your beautiful Compass Pool !

Shirley Greg

Shirley GregHunter Region, NSW

Forty years and two husbands later....

published
Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
1 comment
Compass Pools
Compass P.Compass Pools
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now we have our resort

published
Cleaning & Maintenance
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
1 comment
Compass Pools
Compass P.Compass Pools

Thank you so very much Bob & Sue for your glowing review!
we are so glad that you are enjoying your Compass Pools home resort. We are always here to help so give us a call at any time and we will be right there to assist.

Kristen Tiananga

Kristen TianangaHunter Region, NSW

  • 2 reviews

Best investment we ever made!

published

We use our pool everyday through the warmer months. We opted for a self cleaning pool system so our pool is so easy to maintain. It does all the cleaning for us. It has been the best investment because it really does take care of itself and we just get to enjoy using it.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
1 comment
Compass Pools
Compass P.Compass Pools

Kristen thank you for your wonderful review, we are so happy that you are enjoying your Compass self cleaning pool, it really is a magical system. Have a great day !

Skillo

SkilloHunter Region, NSW

  • Verified customer

I had a Compass Pool installed 25 years ago. Cannot recommend their in floor cleaning system highly enough.

published

I think I only vacuumed it 4 times in 20 years, the in floor cleaning system did it all. It made having a pool so much less work. No creepy crawlies & hoses, or no robotic cleaners to wear out in about 6 years.

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
1 comment
Compass Pools
Compass P.Compass Pools

Hi Skillo thank you for your awesome review, Compass Self Cleaning is definetly a must ! Who wants to be vacuuming, and lifting equipment in and out every time you want a swim. Keep enjoying your pool !!!

Review collected in partnership with Compass Pools

Baz B.

Baz B.

  • 2 reviews
  • Verified customer

Brilliant service

published

We couldn't be happier with our pool from Compass Newcastle NSW. From start to finish they ran it like a well oiled machine. Pool is easy to maintain. Love it

Cleaning & Maintenance
Value for Money
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool
1 comment
Compass Pools
Compass P.Compass Pools

Awesome news Baz, keep enjoying your beautiful pool !

Review collected in partnership with Compass Pools

Job well done.

published

Compass managed a difficult site and an equally difficult installation remaining professional and courteous throughout. The handover was thorough and helpful and the follow ups appreciated.
Thanks we love our spool !!

Return Claim MadeNo
Warranty Claim MadeNo
Purchase TypePool and Spa
1 comment
Compass Pools
Compass P.Compass Pools

Thank you for your wonderful review Dave, so glad that you are loving your pool and that we were able to help you get the great result ! enjoy

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Questions & Answers

Emilio M.

Emilio M.asked

Hi,
I’m trying to contact your dealer here in Toowoomba ,Qld but with no luck. The phone number posted on the web gives me a fax tone. Any good contact number I can ring? Thanks

1 answer
CC Sydney
CC Sydney

We are in Sydney so I think would be Compass Pool Sydney

Lisa D

Lisa Dasked

What is the formal complaints process for Compass Pools. I do no want to go back through the local dealer as they can not communicate effectively.

1 answer
Compass Pools
Compass P.Compass Pools

Hi Lisa, sorry to hear that you aren't having the best experience with your local dealer, if you could please email info@compasspools.com.au and include your contact and location details, one of our team can follow you up

Sincerely,
Compass Pools Australia

Mary F.

Mary F.asked

Hi.
How much is the x trainer in the 7.2 length, with self cleaning and no extras?Cheers

1 answer
Compass Pools
Compass P.Compass Pools

Good morning Mary, if you have time today I would love to have a chat with you about ball park pricing and assist you with any other questions you may have. Our Number at Tomago is 02 4964 8322
Thanks Mary
Laura

Get an answer from our members and Compass Pools representatives

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