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Smiles all round :)
5 Star, highly recommend Compass Pools. We definitely made the best choice when choosing a pool company to do our pool. Even to this day if I have a question I know I can ring up and they will guide me in the right direction. Very happy with the pool and very happy with the costomer service from Compass Pools.
Fantastic family fun ahead
We have just had our new pool installed by Naughtons Pools and Spas and could not fault the service. Although the pool was installed during wet weather our yard was returned to almost new condition. The friendliness and approach-ability of all of the staff at Naughtons Pools is outstanding, from the salesman to the construction crew and the administration staff was fantastic. We opted for the infloor cleaning and can't wait for a relaxing, no hassle summer where we can simply enjoy family fun around our new pool. We would like to thank the team at Naughtons for their outstanding service and attention to detail and look forward to our ongoing working relationship.
Enjoying the new pool that looks after itself
My family and I enjoyed our first summer in the Compass Pool and cannot wait to spend more time in the water this summer. Russ, Alex and the Compass team have been great to deal with, personable and ensured the whole process ran smoothly from start to end. The vantage self cleaning system has been a pleasant surprise limiting the time I need to spend maintaining the pool. Overall the pool and landscaping looks great and enhanced our house.
Best investment I've ever made
We are a family of six and absolutely love our compass pool. We opted for the in floor cleaning system as we are time poor, and it has been worth every dollar. We don't touch it and use less chemicals as the filtration through the floor circulates the water more superior than other filtration systems. The water temperature is the same throughout due to the infloor system, its like one giant bath. In the 6 years we have had the pool, our family time has improved. Thankyou compass
- Verified customer
The pool the cleans itself - What a dream result!
At first I was very sceptical about the thought that I wouldn't have to do any work on my pool to keep it clean.
To my great surprise after 1 year of now having a clear blue pool with little to none work being spent on it, and even over the winter period - my pool has kept sparkling blue and leaf free. The only thing I have done was added a some salt (Approx 6-8 bags over the year). Russ, Paul and the team installed the pool and design and the surrounding area which included 2 cabana areas and tiling.
I couldn't speak more highly of the team and the resulting backyard bliss.
Review collected in partnership with Compass Pools
Pool cracked after one season. Avoid.
Had a Compass pool installed by a reputable local installer. Pool developed cracks after just one year. Repair was undertaken by Compass, but cracks have returned. The Compass website talks up the strength of their pools and so on which is difficult to accept. We will be seeking legal advice, unfortunately. Both wife and I agree if we had our time again we definitely would not have installed a pool at all and just stuck to the public pool, or maybe just bought a small above ground splash pool. Numerous problems with installation as well. My advice, save your money and don't go there. Disheartening experience.
King of in ground pools
Our new pool , also our first pool is just amazing. After tossing up between 3 other pool builders we decided on supreme pools in the Albury Wodonga area, a little bit more expensive but only a few grand. What a bonus !! ,John, Luke & Heath are just legends what they don't know about pools isn't worth knowing. Our pool has been in since March and I haven't touched it yet (its the middle of June ) as it is crystal clear, anyone that says compass self cleaning pools don't work obviously have never owned one. Johns follow up service has been outst...anding,with any questions answered promptly and efficiently. The product they delivered was outstanding and our kids love the LCD control panel that gives the whole story on what's going on in your pool (heating, chemical levels, timers and controls the lights. Thanks John, Luke, and Heath it's a no brainer for me Compass Self Cleaning Pools !! LEGENDS !!!
What a waste of $30k
A spa/plunge pool that the heating unit has repeatedly failed, incomplete works (Venturi valves not fitted. Backwash to sewer not fitted) and the call centre and email they use so you can't actually deal with anyone is bordering on the fraudulent. Add to this they forgot to commission for 2 months and only the threat of legal action made them do anything.
Steer Well Clear of Compass Pools SEQ
Most of the negatives have already been covered off by other reviewers which I completely agree with. From my perspective, there appears to be a general lack of maturity amongst the leadership team which reflects in the culture of the business. Knowing what I know now I wish I had read the reviews on Product Review first - it would have stopped a lot of pain and disappointment :( Would recommend seeking other contractors
- Verified customer
Great Pool, Hassle free install and back up service from team at Compass SEQ
We purchased the X Trainer 5 x7 in biluminate sapphire with a tiled water feature edge and Vantage Self cleaning
Our installer Jamie was fantastic and the team kept us constantly informed AND worked with our builder. Apart from monthly water testing and hooking up a large acid container regularly there is very little maintenance. We clean our dual cartridges regularly and our Compass equipment has been great keeping the pool clean and looking great. A few small issues with a valve have been resolved as soon as we call the team by service and A...
Once they have your money they don't care
We had a pool installed with Compass Pools in Brisbane North. When they first came out and measured up, they got the council approval and we signed all the contracts. On the first day that they came to dig the whole for the pool, they realised that it wouldn't fit in the contracted council approved area. When they moved the position of the pool, they found that there was some pipe work which required to be re directed in order to fit the pool in. $1600 later at our expense we had the hole dug. Our next drama with one of the contractors was when...they damaged our side gate. When we asked them to have it repaired they tried to deny that it was their fault and refused to have it fixed. Eventually when it was fixed they left the damaged posts with concrete in the yard, I asked them to remove it and received a txt back saying " don't be a lazy c..t and do it yourself". I later found out off our neighbours that they had also seen the contractors urinating in the backyard throughout the installation process as well. When I explained all of this to the head office of Compass Pools, I was told that they would send out the offending contractor with a gift and apology on the companies behalf. We never heard from them again or received their gift. Because the position of the pool was moved at the last minute, I doubt it even was approved by the council. A pool is meant to bring joy and happiness to a families life. Not on this occasion. I would NEVER recommend this bunch of un professional renegades to any one.
Had a concrete pool and never again. The Compass pool with self cleaning is perfect. You dont have to do a thing. I still have the hose i the bag that it came in and have never used it. Service has been great and the boys were very professional when they installed it.
November 13th 2018 Update: Simply the best product, installation and service
The team at Compass Pools Newcastle were great from the first....test swim at Tamago to hand over on completion. Having had a concrete pool previously and swearing we would never own another concret...e pool the top of the range Compass pool with full self cleaning system was competitively priced. We have had the pool a few years now with no problems and the vacuum hose is still in the shed and has never been used as the self cleaning is a dream. With automatic clorinator and acid dosing the only thing we need to do is add some PH buffer every few months and some chorine shock in summer. The best thing about the process was Compass took responsibility of the entire process, not like other pool suppliers who will sell u a shell, dump it on your lawn while you arrange an excavator, then an installer, the purchase of the filter and installation then hope that a concreter, paver and fencer can pull it all together at the end. Compass looked after everything with excellent recommendations when asked.
- Verified customer
The first thing you need to know about Compass Pools (and their authorised distributor in Sydney - Compass Pools Sydney, Central Coast, and Central West), is that they will ONLY sell you a pool. They don't install it, they don't build it, they don't do anything associated with getting it to the point of being a functioning swimming pool. And their level of interest starts and finishes with delivering a swimming pool to your address and you paying for it.
Need to dig a hole to put the pool in? Good luck with that. Need to put a fence ar...ound your pool? Good luck with that. Need a deck or some tiling and coping to go around the pool? Good luck with that. Sure they may recommend or suggest sub-contractors, but you are entirely on your own in dealing with them and arranging the work. And as for the so-called Project Supervisor....a true Tasmanian Tiger - cited once every 15 years or so...... It's been almost six months now, and I'm still struggling to get contractors to finish the job. The pool builder was last on site about three months ago.... Despite all the promises that signing a contract with Compass will trigger an efficient chain of events that will lead to having a sparkling swimming pool in your backyard in no time, the reality is that it could not be further from the truth.
- Verified customer
Stress Free installation and support
Purchasing the X Trainer 7.2 with the Vantage Inpool self cleaning system was worth every cent. We could have paid a few thousand less and not had the self cleaning system - but then I would be cleaning the pool not swimming in it. The whole team was great.
Bring on summer!
We recently build a new home which was our 3rd home and we have never had a pool and had always liked the idea of having one so we decided to take the plunge! We were referred to Compass pools and we were very happy we were as they did a great job and were very professionsal the whole way through the process.
The in-floor cleaning system
the automated system, it would be good to have "names" to speak with rather than a system.
Questions & Answers
What is the formal complaints process for Compass Pools. I do no want to go back through the local dealer as they can not communicate effectively.
Compass P.Compass Pools
Hi Lisa, sorry to hear that you aren't having the best experience with your local dealer, if you could please email email@example.com and include your contact and location details, one of our team can follow you up
Compass Pools Australia
How much is the x trainer in the 7.2 length, with self cleaning and no extras?Cheers
Compass P.Compass Pools
Good morning Mary, if you have time today I would love to have a chat with you about ball park pricing and assist you with any other questions you may have. Our Number at Tomago is 02 4964 8322
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