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Compass Pools
4.6 from 166 reviews · View Statistics

Reviews

  • Value for Money
    1.5 (2)
  • Cleaning & Maintenance
    1.0 (2)
  • Product Quality
    1.5 (2)
  • Return Claim MadeYes (0) · No (3)
  • Warranty Claim MadeYes (0) · No (3)
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CC Sydney
CC SydneySydney, NSW
  • 2 reviews
  • 5 likes

Shame I couldn't get a Compass Pool

published

We wanted to install a pool. Our choice came down to Compass Pool or Leisure Pool. We chose the latter. That's simply because the sales from Compass Pool Sydney was so arrogant. He refused to come a second time because he said he is so knowledgeful that he don't have to come back to explain. It is a shame, I did like Compass Pool's colour range, structure of the pool and the in floor cleaning system. Unfortunately, I just can't see how I can work with a sales that stop me from signing a contract. If the first person you meet from the company could be so unpleasant. I don't know what is the rest of the company would be like. I would hate to find out when they have got my money.

Incentivised ReviewNo
Return Claim MadeNo
2 comments
Compass Pools
Compass P.Compass Pools
CC Sydney
CC Sydney

The sales was Sam G...

Jeff
JeffBrisbane

Most disappointing is being kind.

published
Value for Money
Cleaning & Maintenance
2 comments
Compass Pools
Compass P.Compass Pools
Jeff
Jeff

Could not recommend a Compass pool

published
Value for Money
Cleaning & Maintenance
1 comment
Compass Pools
Compass P.Compass Pools
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stweever
stweeverSydney
  • 4 reviews
  • 3 likes

Mustn’t want any more work. Unable to get anyone from the company to contact me for a site inspect

published

I have contacted this company via email twice in the last 2 weeks requesting that a representative contact me about arranging a site inspection for a new pool. At this stage, I have not heard a thing from the company. If that is how they treat potential clients, how do they stay in business?

3 comments
Compass Pools
Compass P.Compass Pools
stweever
stweever

No sorry, not willing to risk it, after reading the reviews on this site. 25% are currently rating ‘terrible’. I will go elsewhere. Cheers Chris

Compass Pools
Compass P.Compass Pools
Bruce
BruceHunter Region, NSW
  • 9 reviews
  • 18 likes

My Expensive dealing with Compass Pools

published
Sandra
SandraSydney, NSW

Out of patience and out of pocket !

published
1 comment
Compass Pools
Compass Pools SydneyCompass Pools
RMW
RMWMelbourne
  • Verified

Good product terrible company

published
1 comment
Compass Pools
Compass P.Compass Pools

Pool cracked after one season. Avoid.

published

Had a Compass pool installed by a reputable local installer. Pool developed cracks after just one year. Repair was undertaken by Compass, but cracks have returned. The Compass website talks up the strength of their pools and so on which is difficult to accept. We will be seeking legal advice, unfortunately. Both wife and I agree if we had our time again we definitely would not have installed a pool at all and just stuck to the public pool, or maybe just bought a small above ground splash pool. Numerous problems with installation as well. My advice, save your money and don't go there. Disheartening experience.

1 comment
Compass Pools
Compass P.Compass Pools

What a waste of $30k

published

A spa/plunge pool that the heating unit has repeatedly failed, incomplete works (Venturi valves not fitted. Backwash to sewer not fitted) and the call centre and email they use so you can't actually deal with anyone is bordering on the fraudulent. Add to this they forgot to commission for 2 months and only the threat of legal action made them do anything.

1 comment
Compass Pools
Compass P.Compass Pools

Hi Darren, sorry to hear about your experience with the installation of your pool. If you could please private message us your details and location we are more happy to bring this to the attention of the local dealer so they can address this.

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Simon Richards
Simon RichardsBrisbane
  • 3 reviews
  • 3 likes

Steer Well Clear of Compass Pools SEQ

published

Most of the negatives have already been covered off by other reviewers which I completely agree with. From my perspective, there appears to be a general lack of maturity amongst the leadership team which reflects in the culture of the business. Knowing what I know now I wish I had read the reviews on Product Review first - it would have stopped a lot of pain and disappointment :( Would recommend seeking other contractors

1 comment
Compass Pools
Compass P.Compass Pools

Hi Simon, sorry to hear about your experience with Compass Pools SEQ. Since your review we have appointed new dealers in the Brisbane area.

pool.

published

campase pool just care about their money , they do not care about the customer , all steps done by subcontractor
mistakes at every step and no one cares, and infloor cleaning sell for $10,000 at the end you will get it for less than $5000

1 comment
Compass Pools
Compass P.Compass Pools

Don't use them !

published

They use contractors for everything, I was told they had a compass team but they just use different contractors for every stage of the job and ask to meet the licensed pool builder I never seen him?

1 comment
Compass Pools
Compass P.Compass Pools
Jason
JasonBrisbane
  • 2 reviews
  • 5 likes

Once they have your money they don't care

published
1 comment
Compass Pools
Compass P.Compass Pools

Hi Jason, sorry to hear about your experience with your local dealer. Since your review, we have appointed a new authorized Compass Pool dealer in the Brisbane area.

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Questions & Answers

Ida H.
Ida H.asked

How do you Let a little water out of the pool?

4 answers
Adam Bell
Adam Bell

We have an overflow pipe in the side of the pool - I believe these have now been installed in the filter basket.

R Shannon
R Shannon

Dear Ida,

M
To let water out of your pool you need to alter the valve so the filter motor pumps the water to a waste water outlet and the you return the valve to the regular setting. You MUST turn the motor off before altering any of those the valve settings. I would suggest you contact a pool maintenance person to look at your pool because pool plants often have an individual setup of their pipes, motors, valves etc.

Regards,

Bob Shannon

Compass Pools
Compass P.Compass Pools

Hi Ida, you are best to discuss this with the company who installed your pool or your local pool technician as every install will be different.

Sincerely, Compass Pools Australia

jacqui w.
jacqui w.asked

Hi I am about to get a pool put in and still debating whether or not to put in a self cleaning pool or one that requires the use of a robotic cleaner. I live in Southern NSW. It is a compass pool about 8m x 4m. The cost is quite expensive first up, but then is it? Do you save money on maintenance if you go for the self cleaning pool?
Thanks Jacqui

1 answer
Jonno P
Jonno P

If the pool is in the open, not surrounded by trees then robotic might be an option. If you are anywhere near trees that shed leaves etc. or in a windy part of the state go the self-cleaning option, quality of life is more important than $.

Emilio M.
Emilio M.asked

Hi,
I’m trying to contact your dealer here in Toowoomba ,Qld but with no luck. The phone number posted on the web gives me a fax tone. Any good contact number I can ring? Thanks

1 answer
CC Sydney
CC Sydney

We are in Sydney so I think would be Compass Pool Sydney

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