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CompleX Kitchen

CompleX Kitchen Questions & Answers

4.6 from 204 reviews · View Statistics

32 questions from our users

MissVee

MissVeeasked

Hi, I just placed an order for Miele CS1411F fryer. Order states "waiting for stock". When is stock expected?

Thank you
MV

2 answers
Bruce P
Bruce P

Yes that's normal MV, I don't think they hold stock, just order and wait to come in, usually about 2 weeks.

CompleX Kitchen
Marianna M.CompleX Kitchen

Hi MV,

Expected dispatch time is around 2-3 weeks, shipping takes about 1-2 weeks depending on location as advised on the webpage of the product.

Thank you
Kind regards
ComplexKitchen

Geoff 57

Geoff 57asked

Good morning,
Could you please tell me if you have either the AEG MBE2658D-M or the newer AEG MBE2658DEM microwave in stock? I live in Australia so, if you do have either, could you provide me with a price, landed in Brisbane, Australia> Does the AEG warranty for your items cover the product in Australia?
Thank you,
Geoff R

2 answers
CompleX Kitchen
Marianna M.CompleX Kitchen

Hi Geoff,

Thank you for your question. We have the following model available with about 2 weeks dispatch, shipping takes about one week:
https://complexkitchen.com.au/aeg-mbe2658dem-microwaves
Unfortunately AEG does not offer worldwide warranty, please find our warranty information here:
https://complexkitchen.com.au/warranty-guarantee-information-au

Kind regards
ComplexKitchen Team

Geoff 57
Geoff 57

Thank you so much for your response. Unfortunately, with COVID, we were running out of time to make decisions. So we have reluctantly ordered a Bosch oven and microwave/oven (this afternoon).Our first choice was AEG, but too many products are temporarily unavailable in Australia. Thanks again, Geoff Ryan

Joy

Joyasked

I am trying to order an AEG oven, and the system keeps saying my email address is incorrect. It’s [email removed]. I have even tries using my friends and sons email address but constantly says incorrect, help? Joy

1 answer
CompleX Kitchen
Marianna M.CompleX Kitchen

Hi Joy,

Could you please send us an email through our website regarding this issue or via the below email?
info@ComplexKitchen.com

Thank you
Kind regards
ComplexKitchen Team

LinMaree

LinMareeasked

I’m in Melbourne Australia and interested in the mieleH 2268 BP active clean steel oven. I wanted to know about guarantee in Australia and also is it compliant with our electrical system eg 240 volt, thank you Linda

1 answer
CompleX Kitchen
Marianna M.CompleX Kitchen

Hi Lin,

Thank you for your question.
Please find all information about our warranty here:
https://complexkitchen.com.au/warranty-guarantee-information-au

All of our appliances has the same electrical requirements as the Australian ones.
Please find more information about it here:
https://complexkitchen.com.au/faq-au

Kind regards
ComplexKitchen Team

Sally O.

Sally O.asked

I transferred funds into their bank account to buy some items on 21st August and it is yet to be recognised in their system. I can not seem to get a response from the company and am getting concerned I have just lost a lot of money. It's making me very nervous.

1 answer
CompleX Kitchen
Marianna M.CompleX Kitchen

Hi Sally,
"
We have sent you the below email today as well, as we sent you another one two days ago please check your junk mail folder and the email address you registered with us.

We have sent you an email two days ago, please check your junk mail folder. We have received your payment, thank you. NEFF TBD 3800 N (T38BD00N1) is in stock now and ready for dispatch, we will send you a tracking number as soon as it is available."

Kind regards
ComplexKitchen Team

Rita

Ritaasked

Just received my Miele induction cooktop from Complex kitchen and was wondering why the invoice says $2089 when I paid $3089? Just a typo?

2 answers
CompleX Kitchen
Marianna M.CompleX Kitchen

Hi Rita,

Could you please email us a copy of the invoice? We will check it for you.

Thank you
ComplexKitchen

Rita
Rita

Thankyou, have just sent it.

jordan

jordanasked

Hi guys just woundering if you have an australian contact number? My friends made a purchase with your company and is trying to get in contact via email but hasnt recieved a reply in 3 werks thanks.

1 answer
CompleX Kitchen
Marianna M.CompleX Kitchen

Hi Jordan,

Thank you for your inquiry. Unfortunately we do not have phone support with Australia. Please tell your friend to check his junk emails as we always answer all emails. It is also possible that the email address registered with us is wrong and we cannot send any further information regarding orders.

Thank you
Kind regards
ComplexKitchen Team

Andy and cate

Andy and cateasked

HI, we bought 2 appliances from you last week - paid in full. I am unable to find any trace of my order or payment when I log on to your website. Nothing under order history.
I have sent 5 emails - no reply.
Can you please get back to me ASAP? or is there an Australian number I can call?
Many thanks, Cate and Andy.

2 answers
CompleX Kitchen
Marianna M.CompleX Kitchen

Hi Cate and Andy,

Please check your junk mail folder.

Thank you

Andy and cate
Andy and cate

Nothing in junk folder but have received a personal email reply since posting the above - thank you.
Looking forward to receiving my order from complex kitchens.

Julianne

Julianneasked

Hi
I am looking at ordering AEG BPK842320M & AEG IPE64551FB with Australian Standard connections. Can you please clarify the timeframe for delivery to South Australia and whether I can request a delay to delivery as we won't require it until late September 2020.
Thanks
Julianne

1 answer
Nik 7Hills
Nik 7Hills

My delivery from Complex Kitchen took about four weeks as it wasn't in stock. But I suggest you Email CompleX Kitchens re your timing question, from my experience replies have been quick and abliging.

Rita

Ritaasked

Just purchased a Miele induction cooktop and apparently it isn't in stock and have tried emailing but haven't had a reply yet. That was a week ago. I just wanted an idea as to when it might be in stock.

2 answers
Chris
Chris

That is very unusual,Adam was always very prompt in replying.
My item did take an extra 4 or 5 days to come , Miele Australia even says its a special order .
Email them again .

Rita
Rita

Hi Chris, they finally replied, all good. I was a bit worried as they said they would reply within 24 hours. My initial message was from 2 weeks ago.

John M

John Masked

Hi
Is there a manufacturer warranty with the purchase price of the Bosch 600mm Induction Cooktop PUE611BBIE of $849?
Thanks.

No answers
Ett Mulder

Ett Mulderasked

Hi,

I have read a lot of the reviews and am overall very I mpressed with your customer service. Would you be able to confirm if you have a Miele PUR 98W - Wall mounted decor range hood, with Australian power connection, in stock?

Many thanks in advance,

Etienne.

No answers
Rob

Robasked

With the current Covid 19 problems, what would be the delivery time to Sydney, Australia if I were to place and pay for an order today for a Miele H 7440 BM PureLine CleanSteel Speed Oven?

3 answers
rezzdog
rezzdog

It was 3 weeks for me in rural SA! Pretty awesome!

Jules EK
Jules EK

It was 3 weeks to Melbourne and that was in May. Packed & crated to perfection! This company is awesome.

CompleX Kitchen
Marianna M.CompleX Kitchen

Hi Rob,

Thank you for your question. Most appliances's expected dispatch time is around two weeks, delivery takes about five working days. Smeg, Falmec and Sirius appliances are around 4-8 weeks to dispatch. We are experiencing unprecedented demand at the moment which can potentially add a few days to our dispatch time.

Choco

Chocoasked

Hello, I understand that you do ship to countries other than Australia, but may I ask how the warranty works in other countries? Many thanks

No answers
Fjord

Fjordasked

Dear Complex Kitchen

I have submitted a warranty claim for a KM6304 to you 2 weeks ago and have had no response from a number of emails requesting assistance.

Please respond as we do not have a working stove for two weeks now.

No answers
Daryl C.

Daryl C.asked

Building a house and looking at compleX kitchen ovens. We want to install two wall ovens and want them to match in colour.
Can you confirm that these two Siemen Ovens match in appearance?
SIEMENS HS636GDS2
SIEMENS CB674GBS3

My email [email removed]

1 answer
CompleX Kitchen
Marianna M.CompleX Kitchen

Hi Daryl,

Thank you for your question.
Yes, these models are from the same family and they match perfectly.

Kind regards
CompleX Team

MattyM

MattyMasked

Is it true you remove or sell appliances without serial numbers being visible? Concerned that say buying a Miele product that could require Miele specialist service for repair may then refuse to offer assistance?

1 answer
CompleX Kitchen
Marianna M.CompleX Kitchen

Hi Matty, Unfortunately Miele does not let you register their appliances in Australia if bought from outside of Australia. To repair the appliance they only need the model number. The serial number only confirms that the unit is not bought in Australia so they do not provide warranty service. The unit itself is exactly the same of course, but Miele Australia did not make profit on the sale therefore no AU warranty provided.
We offer one year replacement/repair warranty with all products we sell also options for a second or third year. After the warranty period we offer part supply if required and it is still sold by the manufacturer.
Kind regards
ComplexKitchen Team

Stevo T.

Stevo T.asked

I'd like to get an update on order 2744. I have emailed and filled in the online contact form, but have not heard back at all. I haven't had any communications since I paid for the order.

3 answers
OwenD
OwenD

Yes, it can be a bit of a scare but dont worry, due to time difference and they can be a bit slow it does happen

CompleX Kitchen
Marianna M.CompleX Kitchen

Hi Stevo,

The expected dispatch time for your appliance is around 2 weeks as it it advised on the web page of the product, shipping takes about one week. We are expecting the dispatch sometime next week. You will receive the tracking number as soon as it is available.

Kind regards
CK Team

Stevo T.
Stevo T.

Thank you Marianna.

Sue K.

Sue K.asked

I just sent a review but I dont seem to see it published

No answers
Sandra

Sandraasked

Hi there, I am in Australia and wondering if the appliances have an australian plug or european?

2 answers
Pav
Pav

...well that depends on the product, most don't have a plug per say, they are hard wired and an electrician need install the item. In saying that, they work on the same current as in aust (not the US). If they do plug into a power point that might be an issue.

Alana
Alana

Hi, sparky was able to wire it straight in, no plug as such. No troubles at all. Cheers Alana

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