- Verified customer
Don't be fooled by the "4.7 stars" rating! FAULTY PRODUCTS + FAULTY REPLACEMENTS
I've previously written a review for a Miele stove that I purchased through Complex Kitchen. You can easily find it under the 1 star reviews.
Our induction stove malfunctioned under warranty which Complex Kitchen refused to replace, although after I wrote a negative review of their services and product they agreed to replace the stove. They refused to reimburse our expenses though which is part of their warranty and guarantees.
Lo and behold the replacement stove is also faulty and they are now ignoring all correspondence regarding the warran...ty (which still has about 9 months to go out of a new 1 year warranty). There is also the issue of the products being incorrectly described on the website. The product is advertised as new and unopened however the products are delivered with the serial number removed / scratched off the serial number plate. The products could be stolen for I know. Complex Kitchen do not deny this - they try to present it as some sort of helpful additional feature. I would completely avoid this sham - too late for me though!
- Verified customer
In short, I had a few issues with my appliance, but the team at Complex Kitchen were amazing and I highly recommend you trust them.
I bought a Bosch induction cooktop at a great price (half of the local cost), and the delivery was super smooth - took around 5 days to be delivered after they had it in stock (so in total perhaps 3 weeks from order to delivery, they were transparent on this on the website). The packaging was second to none.
Unfortunately after installation, it turned out that my cooktop has problems - one zone didn't work and tw...o other were overheating after 30min. After asking the electrician to check the connection, I contacted complexkitchen and they promptly told me to contact a repairer (I called Bosch after sales). Unfortunately after several appointments and a month of wait, Bosch could not repair my cooktop. I contacted complexkitechen and they replied the next day, telling me they would send a replacement unit asap at no cost. It took a couple of weeks to have it in stock, but it arrived last week and I got it installed. So definitely when something happens it is more complicated to resolve because you have to juggle between the repairer, complexkitchen and an electrician, instead of having the brick and mortar shop sort it out for you. However the service and the communication were fantastic and given the savings I made, it's not an issue for me.
Review collected in partnership with CompleX Kitchen
Questions & Answers
Just received my Miele induction cooktop from Complex kitchen and was wondering why the invoice says $2089 when I paid $3089? Just a typo?
Hi guys just woundering if you have an australian contact number? My friends made a purchase with your company and is trying to get in contact via email but hasnt recieved a reply in 3 werks thanks.
Marianna M.CompleX Kitchen
Thank you for your inquiry. Unfortunately we do not have phone support with Australia. Please tell your friend to check his junk emails as we always answer all emails. It is also possible that the email address registered with us is wrong and we cannot send any further information regarding orders.
HI, we bought 2 appliances from you last week - paid in full. I am unable to find any trace of my order or payment when I log on to your website. Nothing under order history.
I have sent 5 emails - no reply.
Can you please get back to me ASAP? or is there an Australian number I can call?
Many thanks, Cate and Andy.
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