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CompleX Kitchen

CompleX Kitchen (page 2 of 9)

4.6 from 168 reviews

Reviews

4.6

168 reviews
5
(142)
4
(12)
3
(1)
2
(0)
1
(13)
  • Product Quality
    4.8 (94)
  • Return Claim MadeYes (3) · No (103)
  • Shipping
    4.8 (85)
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Grey Imports - Not Australian Company - Watch out for PayPal extra Charge - Read Terms and Conditions

published
Return Claim MadeNo
2 comments
CompleX Kitchen
Marianna M.CompleX Kitchen
ddmyte
ddmyte
  • Verified customer

Was sceptical but very pleasantly surprised

published

To be honest I was worried, the postage was taking ages (out of sellers control) and I was concerned because my item had come from overseas. But I’m so happy with my induction hob! Can’t wait to get it installed. I will shop again with CompleX Kitchen

Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

Andy and cate

Andy and cateMetropolitan Adelaide, SA

communication

published

HI, we bought 2 appliances from you last week - paid in full. I am unable to find any trace of my order or payment when I log on to your website. Nothing under order history.
I have sent 5 emails - no reply.
Can you please get back to me ASAP? or is there an Australian number I can call?
Many thanks, Cate and Andy.

Return Claim MadeNo
1 comment
CompleX Kitchen
Marianna M.CompleX Kitchen
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Lauren W.

Lauren W.Illawarra, NSW

  • Verified customer

Fantastic service

published

From my initial inquiry to the delivery of my order, the communication and customer service was brilliant. Delivery was made before the time advised. The parcel was safely and abundantly packaged and had appropriate signage on it. The item was received in good working order and not at all damaged. I will certainly be using this company to buy again, when the need arises.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

Chris

ChrisSydney, NSW

  • Verified customer

Arrived fast from Europe, packing was incredible

published

Microwave arrived quickly via courier from Europe. Packed on 5 layers in a solid wooden box. Was exactly as ordered, would use again for major appliances. The model is not available in Oz

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

Andriana

AndrianaSydney, NSW

accurate delivery time amazing packaging

published

All my hesitations went away as cook-top arrived in the estimated time frame in an amazing packaging. As per their directions item was inspected on arrival to confirm that is not broken and that is the correct item. Price? almost half price. Thanks guys

Product Quality
Shipping
Return Claim MadeNo
Bob

BobWide Bay-Burnett, QLD

  • Verified customer

Looks gret and easy to use and clean

published

delivery was fast and the tacking was the best I have seen. When they said the packaging was done very carefully they were right. IT was secure,well packed and in a solid well made box. To sum it up I was very pleased with the service and the product.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

Nik 7Hills

Nik 7HillsSydney, NSW

  • Verified customer

New Technology Cooktop proving worth the investment.

published

I purchased a Induction Cooktop at considerable saving. Paying by Visa Card allows claim for refund if not honoured/delivered. Took about month in total, purchase to delivery. Unit packaged so damage extremely unlikely. Unit works great once installed. Satisfied with whole transaction.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

The reviewer stated that an incentive was offered for this review

  • Verified customer

Just received Miele steam oven

published
Product Quality
Shipping
Return Claim MadeNo
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rumid

rumidSydney, NSW

  • Verified customer

Great company.

published

I have bought two Gaggenau appliances so far and I am very impressed with this company. Communication was prompt to answer any concerns. The item came very well packed by shipped by freight right to my doorstep and within two weeks of making the payment. The best part is we saved about 40% buying from CK. I can't be happier. If you want to save yourself the hassle of dealing with retail sales people and the ridiculous price tag which is applied to European appliances in Australia then Complex kitchen is your answer.
I highly recommend them and will definitely buy from them again.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

CarolynneC

CarolynneC

  • 2 reviews
  • 1 like
  • Verified customer

Buyer beware!

published

Very disappointed with product & poor company response. Ordered based on advertised 60cm external microwave dimensions, expecting a normal sized microwave oven. Horrified to discover whilst it looks normal size on outside, it has a tiny internal cavity. No internal dimensions or pictures of open microwave were provided on website. When I contacted ComplexKitchen they refused to exchange or return product. Also fine print on product delivery instructions says manufacturer does not warranty product, but this is not stated on website information available prior to purchase. Very deceptive. Buyers beware!

1 comment
CompleX Kitchen
Marianna M.CompleX Kitchen

Review collected in partnership with CompleX Kitchen

Mat F.

Mat F.Perth, WA

  • Verified customer

Very happy with purchase

published

I purchased a Bosch Induction cooktop, I wanted one that could be installed flush and had certain features. I got it form Complex and couldnt be happier. It was well packaged, the plane could of gone down and it would of survived - Wilson Castaway style.
It took around a week to come in, then another week to get from one end of the world to the other - all the way to remote Western Australia - all while the world is going mad.
Would buy again :)

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

  • Verified customer

Fantastic!

published

Like many reviewers, I was very sceptical about purchasing from OS. My induction cooktop arrived in as little as 2 weeks, the packaging was bulletproof and I saved about 40%. Definitely recommend.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

Gogo

Gogo

  • 2 reviews
  • 1 like
  • Verified customer

Very satisfied

published

We were a little bit hesitant at first dealing with a company half a world away, but took the plunge after reading a lot of positive reviews. We bought a top end Siemens induction cook top (EX875KYW1E ) at half the price listed in Australia. It arrived after about three weeks and is now installed and works fine. As noted by others it came packaged extremely well in bubble wrap and in a wooden box, better safe than sorry. Communication with CompleX through the whole transaction was simple and they were very prompt in responding to any query. It has now been a couple of months since installation and we have no regrets.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

Jules EK

Jules EKGreater Melbourne (Metropolitan), VIC

  • Verified customer

Absolutely fantastic business.

published

Brilliant communication from this company. Bosch built in microwave direct from manufacturer that I couldn’t get in Australia. It was packaged in a crate and wrapped exceptionally well. Arrived in perfect shape in 3 weeks. Thanks so much. Highly recommend this company.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

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rezzdog

rezzdogCentral, SA

I am so impressed!

published

I took a chance and ordered a Neff built-in microwave as it was $700 cheaper... arrived in 3 weeks and the packaging was amazing! I would absolutely buy again - look at that wooden box and all that bubble wrap! So impressed!

Product Quality
Shipping
Return Claim MadeNo
Brad

Brad

  • 5 reviews
  • Verified customer

Sells products that are out of stock then gives you the run around

published
Return Claim MadeNo
3 comments
CompleX Kitchen
Marianna M.CompleX Kitchen
Brad
Brad
CompleX Kitchen
Marianna M.CompleX Kitchen
Joerg

JoergGreater Melbourne (Inner), VIC

  • Verified customer

Purchase of induction hot plates

published

Pricing is very competitive.
The ordering process is straight forward.
Communication throughout the ordering / delivery process was very good.
Reasonable quick delivery time despite current Covid 19 pandemic
Professional packaging to ensure goods arrive intact

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

susanf

susanfIllawarra, NSW

  • Verified customer

Beautiful AEG oven

published

Ordered my AEG oven from Complex Kitchens at a much better price than locally. Although i am on the other side of the world it arrived promptly and was SO well packaged it took 2 hours to remove the bubble wrap and unscrew the wooden crate it was housed in. SO much protection was great. Sadly there were over 10 instruction manuals but not one in English! But a quick download and print solved that.
Complex Kitchens were quick to answer my emails and were excellent to deal with, keeping me informed of my oven's progress in transit.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

Valkyrie

Valkyrie

  • 2 reviews
  • Verified customer

Arrived in perfect condition

published

Packing was amazing the product arrived in perfect condition just waiting for it to be installed, it did take a bit longer to arrive than expected but once on its way the Fedex tracking was excellent

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

Page 2 of 9
See all CompleX Kitchen reviews

Questions & Answers

Rita

Ritaasked

Just received my Miele induction cooktop from Complex kitchen and was wondering why the invoice says $2089 when I paid $3089? Just a typo?

2 answers
CompleX Kitchen
Marianna M.CompleX Kitchen

Hi Rita,

Could you please email us a copy of the invoice? We will check it for you.

Thank you
ComplexKitchen

Rita
Rita

Thankyou, have just sent it.

jordan

jordanasked

Hi guys just woundering if you have an australian contact number? My friends made a purchase with your company and is trying to get in contact via email but hasnt recieved a reply in 3 werks thanks.

1 answer
CompleX Kitchen
Marianna M.CompleX Kitchen

Hi Jordan,

Thank you for your inquiry. Unfortunately we do not have phone support with Australia. Please tell your friend to check his junk emails as we always answer all emails. It is also possible that the email address registered with us is wrong and we cannot send any further information regarding orders.

Thank you
Kind regards
ComplexKitchen Team

Andy and cate

Andy and cateasked

HI, we bought 2 appliances from you last week - paid in full. I am unable to find any trace of my order or payment when I log on to your website. Nothing under order history.
I have sent 5 emails - no reply.
Can you please get back to me ASAP? or is there an Australian number I can call?
Many thanks, Cate and Andy.

2 answers
CompleX Kitchen
Marianna M.CompleX Kitchen

Hi Cate and Andy,

Please check your junk mail folder.

Thank you

Andy and cate
Andy and cate

Nothing in junk folder but have received a personal email reply since posting the above - thank you.
Looking forward to receiving my order from complex kitchens.

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