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CompleX Kitchen

CompleX Kitchen (page 2 of 6)

4.7 from 180 reviews

Reviews

4.7

113 reviews
5
(99)
4
(6)
3
(1)
2
(0)
1
(7)
  • Product Quality
    4.9 (100)
  • Return Claim MadeYes · No (113)
  • Shipping
    4.9 (94)
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IanM

IanMSydney, NSW

  • Verified customer

Great to deal with and great way to save money

published
Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

  • Verified customer

Top quality product delivered to your door for 30% less than anywhere else!

published

Took a 'chance' on Complex Kitchens for the 30% saving and they delivered a perfect product in extremely secure & safe packaging. English instructions would be handy but found on Internet.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

Sue

SueAU

  • 2 reviews
  • Verified customer

Excellent to deal with

published

I bought a steam oven and Complex Kitchens were extremely helpful. Packaging was amazing and their service is outstanding. Delivery took a little longer than expected but not because of their end.

Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

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CoryS

CorySMetropolitan Adelaide, SA

  • Verified customer

Perfect in everyway

published

Thanks was worried about this order and was no need, perfect in everyway from communication to packing to shipping to product. Will buy again from you. Thanks even given Covid shipping was very fast from EU to AU.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

Mick

MickSouth East Queensland, QLD

  • Verified customer

The way to shop!!

published

Great selection of appliances and prices that can’t be beaten anywhere. Allow for delivery time as it’s not immediate, but the savings and good communication make it well worth it!!

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

EvanS

EvanSMetropolitan Adelaide, SA

  • Verified customer

Great product, good price delivered safely to my door.

published

I purchased a Bosch Microwave Oven and it was as good as expected and fit in like a glove.
The only issue I had to sort out and pay extra for was to get an electrician to connect an Australian 10A plug as it was cut off. Other than that, all good!

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

Stanley H.

Stanley H.Sydney, NSW

  • 2 reviews
  • 7 likes

Bought two Miele appliances and I am very happy

published

I bought two Miele appliances from ComplexKitchen in two years. The last one was a Miele steam oven. I saved $1,000 and the appliance was shipped from Europe in an insanely secure packaging, wooden box plus probably a whole roll of bubble wrap. These guys are doing an amazing job and I guess bubble wrap does not cost as much as in Australia. I would definitely buy through ComplexKitchen again if I need more European appliances.

Product Quality
Return Claim MadeNo
Tomy Tyler

Tomy TylerPerth, WA

  • Verified customer

Warranty claim

published

I ordered a Siemens steam oven about 6 month ago. It arrived approximately within three weeks without any damage.

About a month ago it came up with an E fault code. I contacted Complex Kitchen for a warranty claim and they asked me to find somebody to repair it. It wasn’t too difficult to find a local guy who came and fixed the oven in two visits. I sent the bill to Complex kitchens and I was reimbursed straight away once the paperwork was finalised with them. With my experience I cannot fault them in anyway and would buy from them again.

Product Quality
Shipping
Return Claim MadeNo
Prissy

PrissyGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • Verified customer

Unbelievably exceptional service

published

I bought three items at once. Obviously it was a big leap of faith to spend so much money on an overseas purchase as I was buying from Australia. However, I was surprised buy how quick my items were dispatched and delivered! I had everything in my house within the 2 weeks. Communication was superb.
Big brands for such great price.... I will be buying from Complex kitchen again!

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

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DanyW

DanyWSouth East Queensland, QLD

  • Verified customer

Excellent service

published

Bought a BOSCH BEL554MB0 built in Microwave oven. Choosing the product and placing the order was easy. Delivery was made on the anticipated date. User friendly product, works as expected

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

Jaime B.

Jaime B.Curtin 2605, ACT

  • Verified customer

Great purchasing experience

published

We purchased an oven from Complex Kitchen in June 2020. While the prices seem to good to be true, we found Complex Kitchen to be reliable and delivery to be hassle free. I would recommend Complex Kitchen to other consumers, based on our recent experience.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

Grey Imports - Not Australian Company - Watch out for PayPal extra Charge - Read Terms and Conditions

published
Return Claim MadeNo
2 comments
CompleX Kitchen
Marianna M.CompleX Kitchen
ddmyte
ddmyte
Lauren W.

Lauren W.Illawarra, NSW

  • Verified customer

Fantastic service

published

From my initial inquiry to the delivery of my order, the communication and customer service was brilliant. Delivery was made before the time advised. The parcel was safely and abundantly packaged and had appropriate signage on it. The item was received in good working order and not at all damaged. I will certainly be using this company to buy again, when the need arises.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

Chris

ChrisSydney, NSW

  • Verified customer

Arrived fast from Europe, packing was incredible

published

Microwave arrived quickly via courier from Europe. Packed on 5 layers in a solid wooden box. Was exactly as ordered, would use again for major appliances. The model is not available in Oz

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

Andriana

AndrianaSydney, NSW

accurate delivery time amazing packaging

published

All my hesitations went away as cook-top arrived in the estimated time frame in an amazing packaging. As per their directions item was inspected on arrival to confirm that is not broken and that is the correct item. Price? almost half price. Thanks guys

Product Quality
Shipping
Return Claim MadeNo
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Bob

BobWide Bay-Burnett, QLD

  • Verified customer

Looks gret and easy to use and clean

published

delivery was fast and the tacking was the best I have seen. When they said the packaging was done very carefully they were right. IT was secure,well packed and in a solid well made box. To sum it up I was very pleased with the service and the product.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

Nik 7Hills

Nik 7HillsSydney, NSW

  • Verified customer

New Technology Cooktop proving worth the investment.

published

I purchased a Induction Cooktop at considerable saving. Paying by Visa Card allows claim for refund if not honoured/delivered. Took about month in total, purchase to delivery. Unit packaged so damage extremely unlikely. Unit works great once installed. Satisfied with whole transaction.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

The reviewer stated that an incentive was offered for this review

  • Verified customer

Just received Miele steam oven

published
Product Quality
Shipping
Return Claim MadeNo
rumid

rumidSydney, NSW

  • Verified customer

Great company.

published

I have bought two Gaggenau appliances so far and I am very impressed with this company. Communication was prompt to answer any concerns. The item came very well packed by shipped by freight right to my doorstep and within two weeks of making the payment. The best part is we saved about 40% buying from CK. I can't be happier. If you want to save yourself the hassle of dealing with retail sales people and the ridiculous price tag which is applied to European appliances in Australia then Complex kitchen is your answer.
I highly recommend them and will definitely buy from them again.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

Mat F.

Mat F.Perth, WA

  • Verified customer

Very happy with purchase

published

I purchased a Bosch Induction cooktop, I wanted one that could be installed flush and had certain features. I got it form Complex and couldnt be happier. It was well packaged, the plane could of gone down and it would of survived - Wilson Castaway style.
It took around a week to come in, then another week to get from one end of the world to the other - all the way to remote Western Australia - all while the world is going mad.
Would buy again :)

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with CompleX Kitchen

Page 2 of 6
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Questions & Answers

LinMaree

LinMareeasked

I’m in Melbourne Australia and interested in the mieleH 2268 BP active clean steel oven. I wanted to know about guarantee in Australia and also is it compliant with our electrical system eg 240 volt, thank you Linda

1 answer
CompleX Kitchen
Marianna M.CompleX Kitchen

Hi Lin,

Thank you for your question.
Please find all information about our warranty here:
https://complexkitchen.com.au/warranty-guarantee-information-au

All of our appliances has the same electrical requirements as the Australian ones.
Please find more information about it here:
https://complexkitchen.com.au/faq-au

Kind regards
ComplexKitchen Team

Sally O.

Sally O.asked

I transferred funds into their bank account to buy some items on 21st August and it is yet to be recognised in their system. I can not seem to get a response from the company and am getting concerned I have just lost a lot of money. It's making me very nervous.

1 answer
CompleX Kitchen
Marianna M.CompleX Kitchen

Hi Sally,
"
We have sent you the below email today as well, as we sent you another one two days ago please check your junk mail folder and the email address you registered with us.

We have sent you an email two days ago, please check your junk mail folder. We have received your payment, thank you. NEFF TBD 3800 N (T38BD00N1) is in stock now and ready for dispatch, we will send you a tracking number as soon as it is available."

Kind regards
ComplexKitchen Team

Rita

Ritaasked

Just received my Miele induction cooktop from Complex kitchen and was wondering why the invoice says $2089 when I paid $3089? Just a typo?

2 answers
CompleX Kitchen
Marianna M.CompleX Kitchen

Hi Rita,

Could you please email us a copy of the invoice? We will check it for you.

Thank you
ComplexKitchen

Rita
Rita

Thankyou, have just sent it.

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