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CompleX Kitchen (page 4 of 8)
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EvanSMetropolitan Adelaide, SA
- Verified customer
Great product, good price delivered safely to my door.
I purchased a Bosch Microwave Oven and it was as good as expected and fit in like a glove.
The only issue I had to sort out and pay extra for was to get an electrician to connect an Australian 10A plug as it was cut off. Other than that, all good!
Review collected in partnership with CompleX Kitchen
Stanley H.Sydney, NSW
- 2 reviews
- 7 likes
Bought two Miele appliances and I am very happy
I bought two Miele appliances from ComplexKitchen in two years. The last one was a Miele steam oven. I saved $1,000 and the appliance was shipped from Europe in an insanely secure packaging, wooden box plus probably a whole roll of bubble wrap. These guys are doing an amazing job and I guess bubble wrap does not cost as much as in Australia. I would definitely buy through ComplexKitchen again if I need more European appliances.
Tomy TylerPerth, WA
- Verified customer
Warranty claim
I ordered a Siemens steam oven about 6 month ago. It arrived approximately within three weeks without any damage.
About a month ago it came up with an E fault code. I contacted Complex Kitchen for a warranty claim and they asked me to find somebody to repair it. It wasn’t too difficult to find a local guy who came and fixed the oven in two visits. I sent the bill to Complex kitchens and I was reimbursed straight away once the paperwork was finalised with them. With my experience I cannot fault them in anyway and would buy from them again.
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PrissyGreater Melbourne (Metropolitan), VIC
- 3 reviews
- Verified customer
Unbelievably exceptional service
I bought three items at once. Obviously it was a big leap of faith to spend so much money on an overseas purchase as I was buying from Australia. However, I was surprised buy how quick my items were dispatched and delivered! I had everything in my house within the 2 weeks. Communication was superb.
Big brands for such great price.... I will be buying from Complex kitchen again!
Review collected in partnership with CompleX Kitchen
DanyWSouth East Queensland, QLD
- Verified customer
Excellent service
Bought a BOSCH BEL554MB0 built in Microwave oven. Choosing the product and placing the order was easy. Delivery was made on the anticipated date. User friendly product, works as expected
Review collected in partnership with CompleX Kitchen
Jaime B.Curtin 2605, ACT
- Verified customer
Great purchasing experience
We purchased an oven from Complex Kitchen in June 2020. While the prices seem to good to be true, we found Complex Kitchen to be reliable and delivery to be hassle free. I would recommend Complex Kitchen to other consumers, based on our recent experience.
Review collected in partnership with CompleX Kitchen
Grey Imports - Not Australian Company - Watch out for PayPal extra Charge - Read Terms and Conditions
Purchased Bosch Induction Hob online and only payment option was PayPal. Was horrified when I saw the 5% charge on the invoice. I should have checked before hitting the pay button but have never seen on the many purchases I have made on line. Brought this to their attention and asked for cancellation and I'd pay via direct deposit. Was advised that the PayPal charge could not be refunded. I queried this and was advised that my browser (Chrome and Up to date) had shown their website wrong. Eventually they cancelled order out of spite and said it...
Read moreem was now out of stock. I checked and it was still on offer but the price had increased! Money was refunded in full showing them to be the dishonest operators they are. I'll be contacting Australian consumer bodies to voice my concerns. If you buy from them and there's an issue you may wish you'd paid a bit more and supported Aussie businesses during these tough times. I thought they were Aussie myself because of the .au website address.2 comments
Hi Marianna, that is incorrect. look at the correspondence I sent to Adam. It would have been so easy for the order to have been cancelled and paid via direct deposit as I offered. I have noticed howe...
Read morever that since this issue has been raised the "missing" checkout options are now all there. I never realised you were not authorised resellers of the products you offered until after this issue was raised and I'm happy that the order has been cancelled as I would not be confident that any "warranty" issues would be dealt with in a reasonable manner.Lauren W.Illawarra, NSW
- Verified customer
Fantastic service
From my initial inquiry to the delivery of my order, the communication and customer service was brilliant. Delivery was made before the time advised. The parcel was safely and abundantly packaged and had appropriate signage on it. The item was received in good working order and not at all damaged. I will certainly be using this company to buy again, when the need arises.
Review collected in partnership with CompleX Kitchen
ChrisSydney, NSW
- Verified customer
Arrived fast from Europe, packing was incredible
Microwave arrived quickly via courier from Europe. Packed on 5 layers in a solid wooden box. Was exactly as ordered, would use again for major appliances. The model is not available in Oz
Review collected in partnership with CompleX Kitchen
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AndrianaSydney, NSW
accurate delivery time amazing packaging
All my hesitations went away as cook-top arrived in the estimated time frame in an amazing packaging. As per their directions item was inspected on arrival to confirm that is not broken and that is the correct item. Price? almost half price. Thanks guys
BobWide Bay-Burnett, QLD
- 2 reviews
- Verified customer
Looks gret and easy to use and clean
delivery was fast and the tacking was the best I have seen. When they said the packaging was done very carefully they were right. IT was secure,well packed and in a solid well made box. To sum it up I was very pleased with the service and the product.
Review collected in partnership with CompleX Kitchen
Nik 7HillsSydney, NSW
- Verified customer
New Technology Cooktop proving worth the investment.
I purchased a Induction Cooktop at considerable saving. Paying by Visa Card allows claim for refund if not honoured/delivered. Took about month in total, purchase to delivery. Unit packaged so damage extremely unlikely. Unit works great once installed. Satisfied with whole transaction.
Review collected in partnership with CompleX Kitchen
- Verified customer
Just received Miele steam oven
Like everyone else that has left reviews, l also was sceptical about purchasing from this company.
I am living in the Uk at the moment and purchased this product for our tenant that is renting our house
Miele steam oven DGC 7845X
The Communication when asking about anything Regarding my purchase was 100%
The item did take a little longer to get to being dispatch, but overall the service was really good .
Like everyone else says , The packing That they do to ship the items in almost bomb proof .
In the previous review the buyer was saying he...
Read more was disappointed with his product due to the size of the internal dimensions , in all honesty it’s up to the buyer to make sure what you are ordering , all details are on the manufacturers web site , so just do your homework as you can’t just take it back to HN , just make sure what you order .rumidSydney, NSW
- Verified customer
Great company.
I have bought two Gaggenau appliances so far and I am very impressed with this company. Communication was prompt to answer any concerns. The item came very well packed by shipped by freight right to my doorstep and within two weeks of making the payment. The best part is we saved about 40% buying from CK. I can't be happier. If you want to save yourself the hassle of dealing with retail sales people and the ridiculous price tag which is applied to European appliances in Australia then Complex kitchen is your answer.
I highly recommend them and will definitely buy from them again.
Review collected in partnership with CompleX Kitchen
Mat F.Perth, WA
- Verified customer
Very happy with purchase
I purchased a Bosch Induction cooktop, I wanted one that could be installed flush and had certain features. I got it form Complex and couldnt be happier. It was well packaged, the plane could of gone down and it would of survived - Wilson Castaway style.
It took around a week to come in, then another week to get from one end of the world to the other - all the way to remote Western Australia - all while the world is going mad.
Would buy again :)
Review collected in partnership with CompleX Kitchen
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- Verified customer
Fantastic!
Like many reviewers, I was very sceptical about purchasing from OS. My induction cooktop arrived in as little as 2 weeks, the packaging was bulletproof and I saved about 40%. Definitely recommend.
Review collected in partnership with CompleX Kitchen
Gogo
- 3 reviews
- 3 likes
- Verified customer
Very satisfied
We were a little bit hesitant at first dealing with a company half a world away, but took the plunge after reading a lot of positive reviews. We bought a top end Siemens induction cook top (EX875KYW1E ) at half the price listed in Australia. It arrived after about three weeks and is now installed and works fine. As noted by others it came packaged extremely well in bubble wrap and in a wooden box, better safe than sorry. Communication with CompleX through the whole transaction was simple and they were very prompt in responding to any query. It has now been a couple of months since installation and we have no regrets.
Review collected in partnership with CompleX Kitchen
Jules EKGreater Melbourne (Metropolitan), VIC
- Verified customer
Absolutely fantastic business.
Brilliant communication from this company. Bosch built in microwave direct from manufacturer that I couldn’t get in Australia. It was packaged in a crate and wrapped exceptionally well. Arrived in perfect shape in 3 weeks. Thanks so much. Highly recommend this company.
Review collected in partnership with CompleX Kitchen
rezzdogCentral, SA
I am so impressed!
I took a chance and ordered a Neff built-in microwave as it was $700 cheaper... arrived in 3 weeks and the packaging was amazing! I would absolutely buy again - look at that wooden box and all that bubble wrap! So impressed!
Brad
- 6 reviews
- Verified customer
Sells products that are out of stock then gives you the run around
I purchased an AEG Induction Cooktop (IKE84441XB) from ComplexKitchen on 29 April. I purchased AEG because the rest of my kitchen is AEG, and I purchased this model because it has one very large element, rather than all 4 being the same size.
Shortly after I purchased it, I was emailed by CK and advised it is out of stock. Why is it listed as 'availability: 7-14 days'? He offered an 'upgrade' to the new model at no extra charge, but the model he offered didn't have a single large element, so I refused and asked about what could be done to the ...
Read moreprice of similar cooktops from other brands (eg NEFF) that have a single large element. CK got back to me and advised they found the model I purchased, but in display stock. Or, they could dispatch a new one to me by the 22nd of May. I chose the latter option, and 22 May passed without update from CK. I emailed him and he advised it will be sent by 'next Tuesday', being 26 May. That day passed, and no shipping notification was received. I'm now leaving this review because I feel I've been taken for a fool - fool me twice, shame on me. The run around isn't worth it! We based our kitchen around this induction - new cabling installed, a rangehood for an 80cm induction (a rare size to purchase in Australia) and now, only a few days before our kitchen is due to be installed, ComplexKitchen hasn't even shipped. All I get in emails from CK is 'unfortunately this' and 'unfortunately that'. No apology. I'm livid and strongly advise against trying to save a buck with these guys.3 comments
Marianna M.CompleX Kitchen
Hi Brad,
Thank you for your review. ...
Read moreThe unit was dispatched on the 29th and you received the tracking number as soon as it was available. As most units are coming from Germany, we cannot always predict exactly the dispatch time, that is why we indicated on every items web page 7-14 working days. We advised you 'we can get you a brand new item but only around the 22nd.' not by the 22nd. Under the current circumstances our suppliers can be slower than usual to deliver and we try to do our best to dispatch as fast as possible. We are very sorry about the inconvenience this matter caused you. Kind regards ComplexKitchen TeamOkay, so you told me 'around the 22nd' and it ended up being the 29th. How do you explain still selling this model that you told me is runout and unavailable on the 29th of April? - "Hi XXXX, Thank yo...
Read moreu for your email. We would like to advise that the cooktop you have ordered is a run out model and the new version is IKE84471XB. https://complexkitchen.com.au/aeg-ike84471xb-cooktops We would like to upgrade you to this new model for free if it is ok with you. Please advise. Kind Regards". You still have this item for sale. This whole issue could have been avoided if you didn't advertise items for sale that you don't have in stock. FYI, you didn't reply to my latest email, and this public 'sorry' is the first I've heard of you being sorry. I am however glad that the item was shipped within a day of that email.Marianna M.CompleX Kitchen
Dear Brad,
We did not say the item is in stock "Availability: 7-14 working days". We have a very limited stock, this way we can keep our cost and the prices for you lower. If the item is urgent we su...
Read moreggest you go to a local retailer instead of ordering from Europe during a pandemic. We have sent you an email on the 28th: "Your appliance is ready for pick up by Fedex, you will receive a tracking number very shorty." We cannot add anything more to the matter we hope you will enjoy your new appliance.Questions & Answers
J & I S.asked
Hello,
I would like to buy some items from your company. Is it safe to do a bank transfer payment. My payment and delivery are guaranteed. Coz 5% for Paypal is too much for me. Thanks.
3 answers
Marianna M.CompleX Kitchen
Hi J,
Thank you for your email. It is perfectly safe to use bank transfer, loads of our customers are saving this way.
Kind regards
ComplexKitchen Team
Thank you for your reply. How long is the delivery to Marrickville, NSW 220? Does it has any issue with the plug, which is from Europe, not the Australian one? Thanks
Marianna M.CompleX Kitchen
Expected dispatch time is around 2-3 weeks for most items, but Smeg, Sirius and Falmec takes about 6-8 weeks.
Shipping is around 1 week. For a more exact timeline please send us an email with the model number you are interested in. Regarding the plug please check out our FAQ page with loads of other important details:
https://complexkitchen.com.au/faq-au
Regards
ComplexKitchen Team
Karen Oasked
Hi there,
My name is Karen and I ordered a microwave order id #6552. I have not received a confirmation email and my credit card has been charged. I have tried to contact you on two occasions via your website but have had no reply.
Could someone please contact me to provide details of time of delivery etc?
Thanks in advance
Karen
PhillipWMasked
Hi
Thinking of buying a Miele induction cooktop KMDA7634FL from you. Could you please advise if this is covered by Miele warranty in Australia and if the instructions provided are in English?
Thanks Phillip
1 answer
Marianna M.CompleX Kitchen
Hi Phillip,
Thank you for your question. Unfortunately no manufacturers offer worldwide warranty. We offer our own warranty, please read about it here: https://complexkitchen.com.au/warranty-guarantee-information-au
Thank you
Kind regards
ComplexKitchen Team
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Marianna M.CompleX Kitchen
Hi Paul,
Thank you for your review. You have 3 payment options to choose from during check out clearly stating fee options. We had to order, pack-unpack your appliance which was ready to pick up by t...
Read morehe shipping company when you changed your mind a weeks later, still you received a full refund, no re-stocking fee. Our prices can change daily depending on exchange rates, supplier prices. We also have sales events like 3% discount on Bosch and AEG appliances at the moment.