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CompleX Kitchen

CompleX Kitchen (page 5 of 11)

4.6 from 219 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (141)
  • Return Claim MadeYes (5) · No (148)
  • Shipping
    4.7 (129)
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Reviewer Photos & Videos

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  • Verified customer

Just received Miele steam oven

published
rumid

rumidSydney, NSW

  • Verified customer

Great company.

published

I have bought two Gaggenau appliances so far and I am very impressed with this company. Communication was prompt to answer any concerns. The item came very well packed by shipped by freight right to my doorstep and within two weeks of making the payment. The best part is we saved about 40% buying from CK. I can't be happier. If you want to save yourself the hassle of dealing with retail sales people and the ridiculous price tag which is applied to European appliances in Australia then Complex kitchen is your answer.
I highly recommend them and will definitely buy from them again.

Review collected in partnership with CompleX Kitchen

CarolynneC

CarolynneC

  • 2 reviews
  • 1 like
  • Verified customer

Buyer beware!

published

Very disappointed with product & poor company response. Ordered based on advertised 60cm external microwave dimensions, expecting a normal sized microwave oven. Horrified to discover whilst it looks normal size on outside, it has a tiny internal cavity. No internal dimensions or pictures of open microwave were provided on website. When I contacted ComplexKitchen they refused to exchange or return product. Also fine print on product delivery instructions says manufacturer does not warranty product, but this is not stated on website information available prior to purchase. Very deceptive. Buyers beware!

1 comment
CompleX Kitchen
Marianna M.CompleX Kitchen

Review collected in partnership with CompleX Kitchen

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Mat F.

Mat F.Perth, WA

  • Verified customer

Very happy with purchase

published

I purchased a Bosch Induction cooktop, I wanted one that could be installed flush and had certain features. I got it form Complex and couldnt be happier. It was well packaged, the plane could of gone down and it would of survived - Wilson Castaway style.
It took around a week to come in, then another week to get from one end of the world to the other - all the way to remote Western Australia - all while the world is going mad.
Would buy again :)

Review collected in partnership with CompleX Kitchen

  • Verified customer

Fantastic!

published

Like many reviewers, I was very sceptical about purchasing from OS. My induction cooktop arrived in as little as 2 weeks, the packaging was bulletproof and I saved about 40%. Definitely recommend.

Review collected in partnership with CompleX Kitchen

Gogo

Gogo

  • 3 reviews
  • 3 likes
  • Verified customer

Very satisfied

published

We were a little bit hesitant at first dealing with a company half a world away, but took the plunge after reading a lot of positive reviews. We bought a top end Siemens induction cook top (EX875KYW1E ) at half the price listed in Australia. It arrived after about three weeks and is now installed and works fine. As noted by others it came packaged extremely well in bubble wrap and in a wooden box, better safe than sorry. Communication with CompleX through the whole transaction was simple and they were very prompt in responding to any query. It has now been a couple of months since installation and we have no regrets.

Review collected in partnership with CompleX Kitchen

Jules EK

Jules EKGreater Melbourne (Metropolitan), VIC

  • Verified customer

Absolutely fantastic business.

published

Brilliant communication from this company. Bosch built in microwave direct from manufacturer that I couldn’t get in Australia. It was packaged in a crate and wrapped exceptionally well. Arrived in perfect shape in 3 weeks. Thanks so much. Highly recommend this company.

Review collected in partnership with CompleX Kitchen

rezzdog

rezzdogCentral, SA

I am so impressed!

published

I took a chance and ordered a Neff built-in microwave as it was $700 cheaper... arrived in 3 weeks and the packaging was amazing! I would absolutely buy again - look at that wooden box and all that bubble wrap! So impressed!

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Brad

Brad

  • 6 reviews
  • Verified customer

Sells products that are out of stock then gives you the run around

published
3 comments
CompleX Kitchen
Marianna M.CompleX Kitchen
Brad
Brad
CompleX Kitchen
Marianna M.CompleX Kitchen
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Joerg

JoergGreater Melbourne (Inner), VIC

  • Verified customer

Purchase of induction hot plates

published

Pricing is very competitive.
The ordering process is straight forward.
Communication throughout the ordering / delivery process was very good.
Reasonable quick delivery time despite current Covid 19 pandemic
Professional packaging to ensure goods arrive intact

Review collected in partnership with CompleX Kitchen

susanf

susanfIllawarra, NSW

  • 2 reviews
  • Verified customer

Beautiful AEG oven

published

Ordered my AEG oven from Complex Kitchens at a much better price than locally. Although i am on the other side of the world it arrived promptly and was SO well packaged it took 2 hours to remove the bubble wrap and unscrew the wooden crate it was housed in. SO much protection was great. Sadly there were over 10 instruction manuals but not one in English! But a quick download and print solved that.
Complex Kitchens were quick to answer my emails and were excellent to deal with, keeping me informed of my oven's progress in transit.

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Review collected in partnership with CompleX Kitchen

Valkyrie

Valkyrie

  • 2 reviews
  • Verified customer

Arrived in perfect condition

published

Packing was amazing the product arrived in perfect condition just waiting for it to be installed, it did take a bit longer to arrive than expected but once on its way the Fedex tracking was excellent

Review collected in partnership with CompleX Kitchen

Very good service with great savings

published

Ordered 2 Miele ovens 30% less than I could source locally. Slight delivery delay because of COVID however all communication with Complex Kitchen (Adam) was responsive. A glass tray that had shattered on delivery was replaced by Complex within 7 days, Would highly recommend.

Erin

Erin

  • 2 reviews
  • Verified customer

Good service and delivery

published

We were concerned to order direct from overseas and we Ordered a warming oven online which I couldn’t source in Australia without fuss and massive markup. It arrived within 3weeks, it was packed exceptionally well in a timber crate. We had a good look and everything appears to be spot on and intact. We haven’t wired in as yet so hopefully if that is all ok then this is I would class a winning experience. The customer service was very good within 24hours or same day.

Review collected in partnership with CompleX Kitchen

PeterI

PeterIMetropolitan Adelaide, SA

  • Verified customer

Miele Rangehood

published

Apart from taking a bit longer, which was totally justified given the circumstances, all was good.
Works perfectly. Probably pricing was very competitive. Happy to do this again when the need arrives.

Review collected in partnership with CompleX Kitchen

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JohnB

JohnBGreater Melbourne (Metropolitan), VIC

  • Verified customer

Amazing communication, delivery, product and price

published

I must admit I was skeptical - and wasn't even sure if I was going to see anything for my money.

But the customer service from start to finish was impecable - local companies could learn a lot from this company.

Review collected in partnership with CompleX Kitchen

PHIL

PHILSouth East Queensland, QLD

Communication

published

Communication was prompt and courteous at all times. The company was prepared to listen and respond to all questions raised. Freight was handled very well and documentation was clear and concise.

  • Verified customer

Complex Kitchen fully reimbursed me for the cost of the Oven door which shattered on unpacking

published

Through no-one's fault the oven door exploded immediately the oven was unpacked. After discussion, Complex Kitchen agreed to replace the glass. However, that was going to take until mid-July to get from Miele: 3 months away. Complex Kitchen arranged for me to be paid the cost of the glass so I could go about getting the glass replaced more quickly myself. A very sympathetic gesture.

Review collected in partnership with CompleX Kitchen

EdY

EdYSydney, NSW

  • Verified customer

Be aware: all good ... until it's not

published
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1 comment
CompleX Kitchen
Marianna M.CompleX Kitchen

Review collected in partnership with CompleX Kitchen

  • Verified customer

Great value

published

Good to deal with will recommend to all my friends. The packaging is first class it would be near impossible to receive any damaged goods. Definately would highly recommend the wait time is a little long but for this kind of value who would care

Review collected in partnership with CompleX Kitchen

Page 5 of 11
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Questions & Answers

J & I S.

J & I S.asked

Hello,
I would like to buy some items from your company. Is it safe to do a bank transfer payment. My payment and delivery are guaranteed. Coz 5% for Paypal is too much for me. Thanks.

3 answers
CompleX Kitchen
Marianna M.CompleX Kitchen

Hi J,

Thank you for your email. It is perfectly safe to use bank transfer, loads of our customers are saving this way.

Kind regards
ComplexKitchen Team

J & I S.
J & I S.

Thank you for your reply. How long is the delivery to Marrickville, NSW 220? Does it has any issue with the plug, which is from Europe, not the Australian one? Thanks

CompleX Kitchen
Marianna M.CompleX Kitchen

Expected dispatch time is around 2-3 weeks for most items, but Smeg, Sirius and Falmec takes about 6-8 weeks.
Shipping is around 1 week. For a more exact timeline please send us an email with the model number you are interested in. Regarding the plug please check out our FAQ page with loads of other important details:
https://complexkitchen.com.au/faq-au
Regards
ComplexKitchen Team

Karen O

Karen Oasked

Hi there,

My name is Karen and I ordered a microwave order id #6552. I have not received a confirmation email and my credit card has been charged. I have tried to contact you on two occasions via your website but have had no reply.

Could someone please contact me to provide details of time of delivery etc?

Thanks in advance
Karen

2 answers
Dom
Dom

Hi Karen, you have written on my review, you need to log into your complex kitchen account and go to your order, and e-mail them through there. They won’t see this on here.
Regards
Dom

Karen O
Karen O

Thanks Dom sorry.

PhillipWM

PhillipWMasked

Hi
Thinking of buying a Miele induction cooktop KMDA7634FL from you. Could you please advise if this is covered by Miele warranty in Australia and if the instructions provided are in English?
Thanks Phillip

1 answer
CompleX Kitchen
Marianna M.CompleX Kitchen

Hi Phillip,

Thank you for your question. Unfortunately no manufacturers offer worldwide warranty. We offer our own warranty, please read about it here: https://complexkitchen.com.au/warranty-guarantee-information-au

Thank you
Kind regards
ComplexKitchen Team

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