Like everyone else that has left reviews, l also was sceptical about purchasing from this company.
I am living in the Uk at the moment and purchased this product for our tenant that is renting our house
Miele steam oven DGC 7845X
The Communication when asking about anything Regarding my purchase was 100%
The item did take a little longer to get to being dispatch, but overall the service was really good .
Like everyone else says , The packing That they do to ship the items in almost bomb proof .

In the previous review the buyer was saying he...

I have bought two Gaggenau appliances so far and I am very impressed with this company. Communication was prompt to answer any concerns. The item came very well packed by shipped by freight right to my doorstep and within two weeks of making the payment. The best part is we saved about 40% buying from CK. I can't be happier. If you want to save yourself the hassle of dealing with retail sales people and the ridiculous price tag which is applied to European appliances in Australia then Complex kitchen is your answer.
I highly recommend them and will definitely buy from them again.

Very disappointed with product & poor company response. Ordered based on advertised 60cm external microwave dimensions, expecting a normal sized microwave oven. Horrified to discover whilst it looks normal size on outside, it has a tiny internal cavity. No internal dimensions or pictures of open microwave were provided on website. When I contacted ComplexKitchen they refused to exchange or return product. Also fine print on product delivery instructions says manufacturer does not warranty product, but this is not stated on website information available prior to purchase. Very deceptive. Buyers beware!

I purchased a Bosch Induction cooktop, I wanted one that could be installed flush and had certain features. I got it form Complex and couldnt be happier. It was well packaged, the plane could of gone down and it would of survived - Wilson Castaway style.
It took around a week to come in, then another week to get from one end of the world to the other - all the way to remote Western Australia - all while the world is going mad.
Would buy again :)

Like many reviewers, I was very sceptical about purchasing from OS. My induction cooktop arrived in as little as 2 weeks, the packaging was bulletproof and I saved about 40%. Definitely recommend.

We were a little bit hesitant at first dealing with a company half a world away, but took the plunge after reading a lot of positive reviews. We bought a top end Siemens induction cook top (EX875KYW1E ) at half the price listed in Australia. It arrived after about three weeks and is now installed and works fine. As noted by others it came packaged extremely well in bubble wrap and in a wooden box, better safe than sorry. Communication with CompleX through the whole transaction was simple and they were very prompt in responding to any query. It has now been a couple of months since installation and we have no regrets.

Brilliant communication from this company. Bosch built in microwave direct from manufacturer that I couldn’t get in Australia. It was packaged in a crate and wrapped exceptionally well. Arrived in perfect shape in 3 weeks. Thanks so much. Highly recommend this company.

I took a chance and ordered a Neff built-in microwave as it was $700 cheaper... arrived in 3 weeks and the packaging was amazing! I would absolutely buy again - look at that wooden box and all that bubble wrap! So impressed!

I purchased an AEG Induction Cooktop (IKE84441XB) from ComplexKitchen on 29 April. I purchased AEG because the rest of my kitchen is AEG, and I purchased this model because it has one very large element, rather than all 4 being the same size.

Shortly after I purchased it, I was emailed by CK and advised it is out of stock. Why is it listed as 'availability: 7-14 days'? He offered an 'upgrade' to the new model at no extra charge, but the model he offered didn't have a single large element, so I refused and asked about what could be done to the ...

Pricing is very competitive.
The ordering process is straight forward.
Communication throughout the ordering / delivery process was very good.
Reasonable quick delivery time despite current Covid 19 pandemic
Professional packaging to ensure goods arrive intact

Ordered my AEG oven from Complex Kitchens at a much better price than locally. Although i am on the other side of the world it arrived promptly and was SO well packaged it took 2 hours to remove the bubble wrap and unscrew the wooden crate it was housed in. SO much protection was great. Sadly there were over 10 instruction manuals but not one in English! But a quick download and print solved that.
Complex Kitchens were quick to answer my emails and were excellent to deal with, keeping me informed of my oven's progress in transit.

Packing was amazing the product arrived in perfect condition just waiting for it to be installed, it did take a bit longer to arrive than expected but once on its way the Fedex tracking was excellent

Ordered 2 Miele ovens 30% less than I could source locally. Slight delivery delay because of COVID however all communication with Complex Kitchen (Adam) was responsive. A glass tray that had shattered on delivery was replaced by Complex within 7 days, Would highly recommend.

We were concerned to order direct from overseas and we Ordered a warming oven online which I couldn’t source in Australia without fuss and massive markup. It arrived within 3weeks, it was packed exceptionally well in a timber crate. We had a good look and everything appears to be spot on and intact. We haven’t wired in as yet so hopefully if that is all ok then this is I would class a winning experience. The customer service was very good within 24hours or same day.

Apart from taking a bit longer, which was totally justified given the circumstances, all was good.
Works perfectly. Probably pricing was very competitive. Happy to do this again when the need arrives.

I must admit I was skeptical - and wasn't even sure if I was going to see anything for my money.

But the customer service from start to finish was impecable - local companies could learn a lot from this company.

Communication was prompt and courteous at all times. The company was prepared to listen and respond to all questions raised. Freight was handled very well and documentation was clear and concise.

Through no-one's fault the oven door exploded immediately the oven was unpacked. After discussion, Complex Kitchen agreed to replace the glass. However, that was going to take until mid-July to get from Miele: 3 months away. Complex Kitchen arranged for me to be paid the cost of the glass so I could go about getting the glass replaced more quickly myself. A very sympathetic gesture.

Latest review:
I have had to update my earlier review (below) from a 5 star now down to a 1 star based on a second order from CompleX Kitchen which has been a very different, very disappointing experience. Despite thorough packaging, when I uncrated and unboxed my built-in coffee machine, the front glass control panel was smashed into multiple small pieces. It was hard to see how this could have happened given the thoroughness of packaging. Nevertheless, it was damaged and unusable. On contacting CompleX Kitchen, they stated they took no respon...

Good to deal with will recommend to all my friends. The packaging is first class it would be near impossible to receive any damaged goods. Definately would highly recommend the wait time is a little long but for this kind of value who would care