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Computer Alliance Online store

Computer Alliance Online store

4.9 from 1,357 reviews · View Statistics

Reviews

  • Product Quality
    3.0 (6)
  • Return Claim MadeYes (1) · No (10)
  • Shipping
    2.4 (5)
  • Warranty Claim MadeYes (0) · No (10)
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Tim

TimSydney, NSW

  • 7 reviews
  • 4 likes

Poor customer service - Blaming on internal system issues - refused to rectify simple order

published

Ordered items via Amazon Computer alliance. Found cheaper item on their eBay front.
Cancelled order via Amazon. Next day [Name Removed] cancels eBay order that had the discount.
Called and he refused to fix as he said they cant see where it came from in their system. "Too bad, you asked to cancel". Called reception raise complaint and asked to escalate. Turns out [Name Removed]was their highest manager. Just the attitude shown here lost my business.

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Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Tibor

TiborSouth East Queensland, QLD

  • 3 reviews

Very bad customer experience after payment

published

I could get a Thinkpad laptop for a good competitive price, but the additional 3 battery warranty was overcharged.
However, my warranty information was incorrect(laptop) and missing(battery) in Lenovo's system.
After many contacts (email and phone) the team did not come back to me despite promising they will look into it (Emails to [Name Removed], Phone to [Name Removed] and [Name Removed]).

Very bad experience, never buy here again.
(Order #805719)

Product Quality
Incentivised ReviewNo
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Price gouging

published

This store is charging at minimum $200 more than any other retailer for the new graphic's cards.

PC Case Gear is selling the cards at the recommended retail price and Mwave is doing a raffle for the FE, take your money elsewhere.

Incentivised ReviewNo
Return Claim MadeNo
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Darrel

DarrelIllawarra, NSW

  • 3 reviews
  • 2 likes

Item sent was not as described.

published
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Nic

NicSouth East Queensland, QLD

Great product, BAD online customer service

published
Product Quality
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Vashta Nerada

Vashta Nerada

  • 2 reviews
  • 1 like

Delay after delay...

published
Shipping
Incentivised ReviewNo
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Cheryl Fagan

Cheryl FaganSouth East Queensland, QLD

  • 3 reviews
  • 1 like

When a courier service turns out to be Australia Post.

published

The store was 30 mins away because we were self isolating and the site stated delivery was by a courier service I chose that option. The courier was Australia Post nowhere on their site does it mention delivery is by Australia Post. Had I of known this I would of either gone to the store or purchased elsewhere. They charged me a service charge for using PayPal which I have been informed by Paypal this is an unacceptable practice.

Would I purchase from this store again NO!.

Shipping
Incentivised ReviewNo
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Alex

AlexSydney, NSW

  • 2 reviews
  • 2 likes

Sent product only less than 1/2 the cable

published

Sent power supply rm1000i with only half the modular cable, fail to mention anything on the posting, because of this one if my 1TB ssd fried, asking for review after purchase but when I complaint they just ignore it. Stay away or just hope all your purchase are OK, since basically there is no support after you purchase anything from them.

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The reviewer stated that an incentive was offered for this review

Peter

PeterSouth East Queensland, QLD

MSI Infinite 9SH-826AU GTX1660 Gaming PC

published

Monitor via redemption? the whole process is actually ridiculous, how do you review a product before you receive it. So Ive paid up, no monitor, Ive done the review and selected the monitor. Youd expect an email advising your monitor is on the way? Nope, a text? Nope, someone in the store helps? Nope, they dont even have a contact. Dont buy online from these guys, they dont even have contact relationships with their own suppliers.

Product Quality
Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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Zippidy

ZippidyGold Coast

  • 4 reviews
  • 2 likes

Extremely poor customer service

published
Incentivised ReviewNo
Return Claim MadeNo
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Sev

SevBrisbane

  • 37 reviews
  • 58 likes

Representatives very hard to deal with

published
Product Quality
Incentivised ReviewNo
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Ordered from their Ebay store was told I couldn't Pick up and waited 2 weeks and STILL NOT DELIVERED

published

I ordered 4 Printers from their Ebay store as it was cheaper than going instore after ebays discounts. I arrived for pick up and was told they had to be delivered despite them being instock in the shop. WTH? The printers were dispatched the next day and to date they have yet to arrive (2 WEEKS LATER) I only live 20 minutes drive from the store. WHERE ARE MY DAMN PRINTERS.

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azzaboy18

azzaboy18

  • 2 reviews

Good Price, Good Postage but signed me up for spam

published

Purchased via eBay, price was good. Postage was quick but without my consent they started sending me spam. I don’t like that they got my email address from eBay and auto signed me up for their advertising. I am not happy with that type of thing so... 1 star review!

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Ben T.

Ben T.AU

  • 4 reviews
  • 5 likes

Computer Alliance - Unreliable, Not to be Trusted, One of the worst online sellers in Australia

published
3 comments
Computer Alliance
Computer A.Computer Alliance
Ben T.
Ben T.

Lies and more excuses! Where was the professionalism, apology and customer service when it counted i.e. during the transaction???

Ben T.
Ben T.
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Questions & Answers

hotmud

hotmudasked

Online store

does the gigabyte b450m-h mainboard that i recently purchased from you require bios update to run amd ryzen 5 3600 cpu?
if so, how do i upgrade bios before installing the cpu?

1 answer
Computer Alliance
Computer A.Computer Alliance

Hi, No it doesn't require a BIOS update, you will see on the box that it has Ryzen 3000 Ready on it.

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