The website was nice and easy to use, customer service was good and prompt BUT.... the first time my custom desktop arrived the graphics was dead and also CPU fan was not attached to the heatsink, so I sent back the pc then when it was returned, it was working fine but my second harddrive was not seated correctly nor was it connected so I had to go into the case and reconnect it all. Overall I'm happy with the customer services but very disappointed in the quality of the build. There should also have been some packing on the inside of the case to prevent parts from coming loose and damaging others.
Slow to the point of being ridiculous
I work 16km from Computer Alliance but decided on a courier as I catch the train to work which makes pickup a little difficult.
Placed an order on Sunday afternoon and received an email that afternoon saying it had processed.
Item was picked up by the courier from the store on the following Tuesday night. It's now Thursday and the item is still in transit the the Pinkenba distribution centre where, presumably, it will be processed and actually sent out to me.
It sat in the store ready for 48 hours before the courier picked it up and, 4 days aft...
not overly impressed.
- wanted to order 2 SKUs not currently in stock
- emailed them, was advised "in stock at supplier, ETA likely a couple of weeks"
- after 3 weeks i ask for an updated ETA, advised one part arrived, other hopefuly end of week or early next week
- after 5 weeks from order, have to email again, other part still not in stock, "do you want to cancel that part or the whole order?" is the only response i'm given
- suggest that they should send me what they have now and the final part once it eventually arrives
- currently at 7 weeks from order, no update on second part but the other bits have arrived.
- get email to leave review here....
fwiw the 2 SKUs were from the same supplier, not different places or companies....Pros: - they've always replied to emails pretty quickly - the prices on the parts i *needed* were cheaper here than anywhere else and they're a weird part Cons: - i've had to chase them, no proactive updates - no forethought or offer with regards to "how about we just send you what's already here then sort the last bit out when it gets here?" - i'm still missing a part :(
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CA Online Store
Great Store and the staff were extremely helpful.
The Filtering on the left hand side of the website made it particularly easy to navigate.
I did like the messenger chat where Will was on hand to answer my questions without pushing product.
To that point, a very happy experience.
Different story when I started setting up the laptop and realised that the advice that I had been given was completely incorrect.
I was sold a video dock with a laptop that does not support USB-C despite being reassured that it did. I also purchased a third monitor on the back of that advice.
The reviewer stated that an incentive was offered for this review
False advertising about delivery - and I have business that depends on it.
2 X $200 keyboards (which us anyway a great price for ones that cost $300 usually so no complaint there) were supposed to come in a week MAX as advertised on their site, and reviews said they even come in 2 days for some customers. This was a main reason why I chose their service to make an order for my software development business.
I very well understand that the delays are because of COVID-19, so I offered to pay for Express Post and return the ones that will arrive in 2 weeks time instead, but they refused rudely, not even apologising, an...d not even understanding that they just cost my business AT LEAST $2000 for one week of work, as I have no backup keyboards and cannot program on on-screen keyboard with clicks obviously, and those keyboards were ordered specifically for disabled people in order to accomodate their needs. Also, the customer service representative only offered to return the keyboards straight away with no effort of using his brain to think of a better solution, but when they come in 2 weeks time (1 already passed), but I explained I cannot buy another set of keyboards since I spent $420 on those 2 keyboards for a very specific reason - programming and working 12h days on it, and they were bought on a plan which you cannot just reimburse which I have explained. I really tried to be nice, offered to pay Express Delivery, but that’s such a problem to do for their customers in need so I’m just going to sue their company for false advertising to get my lost money back for lost work for which they made me lose about $2000 AT LEAST because of their laziness. I don’t see a reason why they couldn’t use Express mail with an option of an extra cost which is reasonable, especially if they knew already this is an issue and is going to hap (person admitted it to know about it before it was sent a week ago), but refused to mention it when I was in the checkout part and asked fo pay for it. They also do not mention at all that they send it through standard postage when the order was in the checkout and delivery estimated, otherwise I would not order it.
Don't buy from this store off ebay
I searched for a usbC to ethernet/VGA/USB/USBC adapter on ebay. The ad said that there was a special offer where I could get the product for $63 (the listed price of the item was $78). The postage was $15. The total on the checkout page was $78 and I enquired via chat to this store and was told that I would get a rebate for the purchase. So I purchased the item and was charged $78. I never received the rebate.
Questions & Answers
does the gigabyte b450m-h mainboard that i recently purchased from you require bios update to run amd ryzen 5 3600 cpu?
if so, how do i upgrade bios before installing the cpu?
Hi, No it doesn't require a BIOS update, you will see on the box that it has Ryzen 3000 Ready on it.
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