Fast movers ... BUT ...
Have had two kid’s school laptops go bang over the past few months, and being pretty well sick of the same old garbage available locally, decided to try these folks online.
For purchase number one, had researched online reviews to death, and decided on a particular model of Asus. They had it, well priced. Ordered, got it next day. Wowwww. Impressive despatch times! BUT ... a couple of little issues at play - firstly the model we had chosen had a biometric recognition feature. The computer we got from Computer Alliance did not, despite being id...entical model number?! What gives here?! The biometric one had an easily identifiable difference in the picture .... which was also shown in the photo used by Computer Alliance to advertise the model! So ... contacted them via online chat, and they explained that yes, even though model number was identical, and yes even though the photo suggested we would be receiving the model with biometrics, they simply used the photo provided by Asus in their ad, and some computers have differing features from photos provided by manufacturers despite exact same model numbers ... blah blah blah! They said it was essentially our fault since all model features were articulated in the text of the ad! Well ... silly us - to think we were naive enough to assume we were getting the model shown clearly in the ad. None of the online research we had done suggested that this model was even available without the biometrics .... so how would we know?! Next little niggle ... their webpage advertised extended warranty on Asus - including our model - limited time only. There was nothing to suggest we got this. Contacted them again and were told that since we ordered the goods via e’bay the extension didn’t apply. We couldn’t recall how we’d ordered it since we’d discovered Computer Alliance’s existence while searching on e’bay ... but had visited their online store at some point while researching and comparing models, and must have noticed the extended warranty thing at that point.
Don't mind the outdated website!
Don't mind the outdated website, they have a great range of products, best price and prompt delivery.
All in all a fine experience and would consider them again.
Excellent customer service, transparent, slow delivery, wide range of products, very competitive prices, Paypal charge
Just around Christmas I needed some IT products. Unfortunately, one of Computer Alliance competitors (Mwave, that also has good reviews and competitive prices), didn't deliver an item I paid for, despite checking availability in advance with them.
While waiting for the refund from Mwave (very slow, through PayPal) I checked with Computer Alliance.
Not only the item was cheaper but they replied (on Saturday) in real time assuring about having plenty of them.
Very professional, they delivered slowly but with messages, being Christmas/New Year tim...
Can't Blame Them For The Shipping Process
I ordered a case and a hard drive. Instead of packaging it into 1 item (or put the hard drive inside the case box) it was sent as x2 parcels. The case I got the next day, which was great. The hard drive? Even though it was picked up from the same location to be delivered to the same destination, wandered off somewhere and didn't get delivered for another few days, which delayed me building the computer. I know it's not their doing but please keep this in mind for the future and just bundle it up into 1 parcel if possible.
Good and speedy service
as per Title, was easy to navigate site, competitive price, and speedy delivery. moreover a good range of products available.
Good Customer Feedback and Replies
One of my orders were delayed by a whole week due to it running out of stock, customer service replied to my query and informed me of the situation instead of turning a blind eye towards a seemingly simple question. Thank you computer alliance, your help is greatly appreciated.
always a great experience
fast delivery, competitive prices and helpful online tools such as the pc build list.
only slight hang up was it was a bit of a pain to scroll through all the products of each catagory to find the right one in the system builder without the search function. if there was a way to sort by specific manufacturer in the drop down list it would help greatly. still a fantastic tool though
working from home means a lot of online meetings, i ordered Wacom Intuos Medium Bluetooth Black PN CTL-6100WL/K0-C which is very helpful especially when sharing power points , as it allows you to write and draw on slides (much more flexibility than a mouse) to help explain what is going on. My grandson loves it too as he likes to draw .
product at competitive price . No fuss , will use computer alliance again :)
Delivered pretty quickly considering the COVID situation.
The product we purchased was excellent. Customer service very good. Technical advice not so flash.
Easy to navigate store. Great range of product and all good quality. The store had the product we needed and it was easy to find. It was in the reputable brand that we were chasing. Delivery very slow - Aust Post is pathetic.
Great product, great service
I bought a new laptop via eBay from Computer Alliance. Easy transaction and super quick postage. I emailed the store a couple of times with some questions and received helpful and quick responses! highly recommend their products and service!
Wide range of stock
This store has a very wide range of items.
Easy to navigate and find stuff.
Good dispatch advice and delivery.
However not overawed at the item (small monitor) being sent in all its original
off the shelf box, and covered in the usual product pics and specs, without being put into a plain bag.
Fast, easy navigation and product arrival
The SSD was well priced and delivered in good time. After formating, it has performed well.
The only downside was it came without any cabling, which added a cost I had not anticipated.
Good quality product
Easy to navigate store. Would use in future. Only took 4 days to come and the psu was in good condition and was easy to unbox. Haven’t used this site for anything else but definitely recommend using it for new pc builders
Good timely service
Purchasing the ASUS computer from Computer Alliance was a good experience. Chasing up the promotional offer from ASUS was slow. The ASUS website and communications could be better. We received the promotion code a week or so after the expiry date, but all worked out in the end.
Efficient. Reliable. Quick.
Efficient. Reliable. Quick.
Ordered a Logitech g pro mouse few weeks ago came in 4 days even though they had to get it on a freighter + transport.
Ordered a PC aswell a few months back. Stayed in contact and was reliable throughout the whole process
The products I bought were good, but i can't comment on how fast postage was because it took about 6 weeks before the product I was after was in stock again, but that is not the fault of the store. They did give me the option of not waiting but I chose to wait. I was able to log on and check that things were still moving along. I would use this store again.
Portable hard drive purchase
I do not normally purchase high priced items on line but Computer Alliance has been at Mt Gravatt for many years. The item was competitively priced and arrived very quickly by my local Aust Post contractor. The product has met expectations in the first few weeks of use. Computer parts sellers seem to come and go so its good to see some consistency
Great company & Delivery
Very happy with computer part I had ordered through this company. Arrived ahead of schedule packaged well and works like a dream. Competitive prices Will be buying more gear from them
For the price this monitor is quite good. There is no HDR although I personally don't think it's a necessity. The one downside is the fact that there is no height adjustment, and the standing height is quite low, although it is wall mountable.
Computer Alliance themselves were extremely helpful and friendly. At first I was originally meant to get another monitor as an ex-display and it had ended up in some weird limbo status for 3 weeks at which point I had to question the status of, to find out they couldn't figure a way to safely ship it without its original packaging. They were nice enough to offer this newer one with about the same specs for the same price.
Service was very quick. The unit I purchased to replace my 4 year old mid range HP is significantly slower. I didn't purchase the most expensive laptop available but would've thought it would be at least equal in speed. Battery does not last long with constant use, needs a recharge in just over 2 hours.
Questions & Answers
does the gigabyte b450m-h mainboard that i recently purchased from you require bios update to run amd ryzen 5 3600 cpu?
if so, how do i upgrade bios before installing the cpu?
Hi, No it doesn't require a BIOS update, you will see on the box that it has Ryzen 3000 Ready on it.
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