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Computer Alliance Physical store

Computer Alliance Physical store

4.6 from 78 reviews

See the Best Physical Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
66
4 star
5
3 star
2
2 star
1
1 star
4

Karen D.

Karen D.South East Queensland, QLD

  • Verified customer

Great customer service!

published

Really good advice and customer service - explained the differences between the two products very well (as we were buying as a gift and were not sure). They took our order over the telephone and it was all ready to be collected in-store when we arrived. Great range of MSI products and fantastic Black Friday sale!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationComputer Alliance
Warranty Claim MadeNo
Product PurchasedMSi Infinite PC
See all answers

The reviewer stated that an incentive was offered for this review


Craig M

Craig MAU

  • 2 reviews

Awesome MSI Infinite S RTX 2060 PC great product, fantastic price and A1 service at Computer Alliance

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationComputer Alliance
Warranty Claim MadeNo
Product PurchasedMSi Infinite PC
See all answers

The reviewer stated that an incentive was offered for this review


Tracie T.

Tracie T.

  • 2 reviews

Great Service

published

the website was easy to navigate and over the phone Alex was most helpful in helping me choose the right MSI desktop gaming computer for my requirements. Thank you, very satisfied

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Providing Invaluable Service

published

This is one of the few places that I can shop with confidence knowing that the quality of the product you are purchasing is guaranteed. In an era where it is getting increasingly difficult to find anything in a shop, I appreciate the service CA provides.

The only gripe I have is the way you have to queue just to let them know what you want. This means that if there are many customers, you could wait for 30 mins only to be told what you want isnt available which would be a colossal waste of time.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMt Gravatt
Warranty Claim MadeNo
See all answers

MLB

MLBSouth East Queensland, QLD

Great service and advice

published

Great customer service and good advice for us as first time buyers. Explained the differences between the products well and helped us make the best choice. Easy pick up service and excellent after sales help over the phone. Good range of MSI products to choose from and an excellent Black Friday deal! Thanks.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationComputer Alliance Mt Gravatt
Warranty Claim MadeNo
Product PurchasedMSi Trident 3 9SA-433AU
See all answers

The reviewer stated that an incentive was offered for this review


SMS

SMSSouth East Queensland, QLD

  • Verified customer

New to gaming

published

Good advice as to what to buy as a first time gamer. Looks cool.
Looking forward to opening it for Christmas.
Helpful staff, although very busy this time of year.
See you next time

Customer Service
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Great PC

published

An amazing pc build from them and I couldn't find a fault with it, it was much worth the money and would define you build another pc with them. Great company

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMy Gravatt on Logan road
Warranty Claim MadeNo
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HAPPY CUSTOMER

published

Thanks Jay for your patience and taking the time to show me different models and compare prices. My new MSI stealth is a pretty awesome machine and I'm so far a very happy customer. I'm not local to the store but will be back when I need to upgrade.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

tofu

tofuBrisbane

  • 3 reviews

Good prices

published

good to have a store that has demo models out to view and feel before purchasing.

these guys always have deals on so you never really need to pay full

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMount Gravatt
Warranty Claim MadeNo
See all answers
Jason

JasonQueensland

Great Product and service!

published

Great service for going through the trouble of understanding what I am really need and offer me solutions of IT product. Bernard even go through the effort of comparing the difference of product and we came to conclusion of MSI Trident 9SE-073 AU for my use. I can't wait to put it in use at work to see it's full potential!

Product Quality
Customer Service
Return Claim MadeNo
Store LocationComputer Alliance
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review


Brook C.

Brook C.South East Queensland, QLD

Amazing service and great product

published

Recently purchased The MSI Trident 3 from here and so far is working beautifully with no faults. Perfect choice as a gaming and work PC. Impressed with both the quality of the trident 3 as well as the lovely customer service provided even on a busy day. Massive upgrade to my set up after my previous PC and I'm super happy with my purchase.

Product Quality
Customer Service
Return Claim MadeNo
Store Locationlogan rd, Mount Gravatt
Warranty Claim MadeNo
Product PurchasedMSi Trident 3 9SA-433AU
See all answers

The reviewer stated that an incentive was offered for this review


Jeremy

JeremySouth East Queensland, QLD

  • Verified customer

Notice me MSI Trident 3 ARCTIC 9SI-417AU

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationMt Gravatt
Warranty Claim MadeNo
Product PurchasedMSi Trident 3 Arctic 9SI-417AU
See all answers

The reviewer stated that an incentive was offered for this review


Best Service and Gear

published

I have been going to Computer Alliance for a few years now and their services have always been exceptional. The staff are extremely friendly and knowledgable and they have great quality products. With the expert advice I received, I was finally able to upgrade to an MSI Trident A 9SI-293AU GTX1660Ti Gaming PC, which is proving to be an amazing system.

Product Quality
Customer Service
Store LocationComputer Alliance Mt Gravatt
Product PurchasedMSi Trident 3 9SA-433AU
See all answers

The reviewer stated that an incentive was offered for this review


shaun

shaunQueensland

Budget-Friendly

published

The Trident 3 is an excellent choice for someone thinking to start in PC Gaming. Pricing is budget-friendly and the transaction was almost immediate thanks to the customer service at Computer Alliance. The installation process was swift and simple. After struggling to game on a mac for nearly 5 years, I saved up just enough money to purchase this system. Now I can finally play games without having to worry about stutters or frame drops. I highly recommend this product for someone thinking to start in PC Gaming.

Product Quality
Customer Service
Store LocationComputer Alliance 1517 Logan Rd, Mt Gravatt
Warranty Claim MadeYes
Product PurchasedMSi Trident 3 9SA-433AU
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The reviewer stated that an incentive was offered for this review


Janelle W.

Janelle W.North Queensland, QLD

  • Verified customer

Bet Service

published

computer alliance were extremely helpful with all the information i was looking for when buying my MSI Infinite X Plus Gaming Desktop and once I got it home and set it up I could see everything i was told about this system was true and correct This pc will last many years and will make my gaming experience very enjoyable. The staff at Computer Alliance were extremely helpful on the phone prior to my purchase even put the MSI asid for me to pick up later that day would definitely deal with them again and highly recommend the MSI Infinite X plus for any gamers looking at uping their game I am also a Streamer and this machine is a beat and ticks every box

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMt Gravatt
Warranty Claim MadeNo
Product PurchasedMSi Infinite PC
See all answers

The reviewer stated that an incentive was offered for this review

Lothric

LothricSouth East Queensland, QLD

An outstanding service and product.

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationComputer Allience
Product PurchasedMSI Trident X Plus 9SF-291AU RTX2080Ti Gaming PC
See all answers

The reviewer stated that an incentive was offered for this review


Greg

GregSouth East Queensland, QLD

Great service MT Gravatt stote Brisbane

published

Excellent clear competent advice, great polite service, helpful and persistent in resolving any issue. Pricing very competitive. Refreshing compared to many other retailers and repairers who want to get rid of you as soon as they can. Top recommendations to these guys.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMt Gravatt Brisbane Queensland
Warranty Claim MadeNo
Product Purchasedmodem
See all answers

Peter K

Peter KPerth, WA

Brilliant customer service - Very helpful

published

The website was very easy to navigate.
They have an extensive product range
I am extremely pleased with the assistance I received with selecting the Asus ROG gaming laptop, SSHD and trackball mouse that I purchased.
I was caught between 2 laptops and as I am in another state and hadn't seen either laptop.
A staff member went the extra mile and TXT me a video of both to assist me in choosing
Couldn't be more pleased.
Will definitely buy from Computer Alliance again.

Product Quality
Customer Service
Return Claim MadeNo
Store Location1517 Logan Rd, Mount Gravatt QLD 4122
Warranty Claim MadeNo
See all answers

Eduardo L.

Eduardo L.South East Queensland, QLD

Good experience. I'll be shopping there again for sure

published

They have a nice showroom and the people working there are helpful and friendly. They gave me space when I wanted to browse around while I was making my mind up and good support when I needed help. My suggestion for the customers is navigating on their website first then arriving there with a list of interesting products, it will save you some time. They have a wide stock and many of these products aren't available in the showroom shelves. I'm happy with the outcome of my visit and satisfied with the products acquired there. I do recommend this place.

Product Quality
Customer Service
Return Claim MadeNo
Store Location1517 Logan Road Mt Gravatt QLD 4122
Warranty Claim MadeNo
See all answers

Greg P.

Greg P.South East Queensland, QLD

Poor customer service

published

Lets be clear, this is a stockist, they are middle men for IT products, as such they need to have the highest regard for customer service.I was not satisfied with their service, and found their staff to be arrogant and rude. I wont be returning to this stockist, many other businesses with better people skills and desire to help. Very disappointed, did not feel like a valued customer. Also, the information that they scrape from customers serves their and third party promotion; be wary to understand what information you provide and how they will use and or sell to other users. Great range of quality products, but they are a stockist, a service provider and not a manufacturer.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMt Gravatt
Warranty Claim MadeNo
Product PurchasedDas Keyboard Model S Professional
See all answers

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