?
? !
1 photo
Computer Alliance

Computer Alliance

Online store, Physical store
4.8 from 2,500 reviews · View Statistics

Reviews

  • Product Quality
    4.3 (57)
  • Return Claim MadeYes · No (68)
  • Shipping
    4.0 (38)
  • Customer Service
    3.6 (14)
  • Warranty Claim MadeYes (1) · No (62)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
Tim

TimSydney, NSW

  • 7 reviews
  • 4 likes

Poor customer service - Blaming on internal system issues - refused to rectify simple order

published

Ordered items via Amazon Computer alliance. Found cheaper item on their eBay front.
Cancelled order via Amazon. Next day [Name Removed] cancels eBay order that had the discount.
Called and he refused to fix as he said they cant see where it came from in their system. "Too bad, you asked to cancel". Called reception raise complaint and asked to escalate. Turns out [Name Removed]was their highest manager. Just the attitude shown here lost my business.

  • Thumbnail
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Tibor

TiborSouth East Queensland, QLD

  • 3 reviews

Very bad customer experience after payment

published

I could get a Thinkpad laptop for a good competitive price, but the additional 3 battery warranty was overcharged.
However, my warranty information was incorrect(laptop) and missing(battery) in Lenovo's system.
After many contacts (email and phone) the team did not come back to me despite promising they will look into it (Emails to [Name Removed], Phone to [Name Removed] and [Name Removed]).

Very bad experience, never buy here again.
(Order #805719)

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Wisey

WiseyToowoomba

  • 89 reviews
  • 101 likes

Fast movers ... BUT ...

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Computer Alliance compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Paul

Paul

  • 4 reviews

Excellent customer service, transparent, slow delivery, wide range of products, very competitive prices, Paypal charge

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
ordinarycookandy

ordinarycookandySouth East Queensland, QLD

Happy Camper!

published

I purchased 32GB of ADATA DDR4 RAM 2x16GB for a new iMac 2020 i7 3.8Ghz it runs perfectly well according to specification no compatibility issue at all. I'm happy with my purchase the shop staff were friendly and courteous but very busy on Boxing Day.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMt Gravatt Qld
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Can't Blame Them For The Shipping Process

published

I ordered a case and a hard drive. Instead of packaging it into 1 item (or put the hard drive inside the case box) it was sent as x2 parcels. The case I got the next day, which was great. The hard drive? Even though it was picked up from the same location to be delivered to the same destination, wandered off somewhere and didn't get delivered for another few days, which delayed me building the computer. I know it's not their doing but please keep this in mind for the future and just bundle it up into 1 parcel if possible.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Brent Bryan

Brent BryanSouth East Queensland, QLD

Mixed bag. some great staff and some total arrogant fools

published

Was told by the manager the fact I was disabled was irrelevant. despite all my business being through the national disability insurance scheme. very very rude and uncaring. all about the dollar these cowboys. there are cheaper and better run shops in Brisbane. sales manager a know it all that overstepped the mark. general manager I'm still pondering.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationmt Gravatt
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Leslie

LeslieSouth East Queensland, QLD

  • 2 reviews

Good and speedy service

published

as per Title, was easy to navigate site, competitive price, and speedy delivery. moreover a good range of products available.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedASUS AC2600 Dual-WAN VPN Wi-Fi Router
Similar opinion? Write a review on ProductReview.com.au!
Lawrence

LawrenceGreater Melbourne (Metropolitan), VIC

Good Customer Feedback and Replies

published

One of my orders were delayed by a whole week due to it running out of stock, customer service replied to my query and informed me of the situation instead of turning a blind eye towards a seemingly simple question. Thank you computer alliance, your help is greatly appreciated.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGigabyte Z390 AORUS Motherboard
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Computer Alliance compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Glen S.

Glen S.South East Queensland, QLD

always a great experience

published

fast delivery, competitive prices and helpful online tools such as the pc build list.
only slight hang up was it was a bit of a pain to scroll through all the products of each catagory to find the right one in the system builder without the search function. if there was a way to sort by specific manufacturer in the drop down list it would help greatly. still a fantastic tool though

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

great service

published

working from home means a lot of online meetings, i ordered Wacom Intuos Medium Bluetooth Black PN CTL-6100WL/K0-C which is very helpful especially when sharing power points , as it allows you to write and draw on slides (much more flexibility than a mouse) to help explain what is going on. My grandson loves it too as he likes to draw .
product at competitive price . No fuss , will use computer alliance again :)
Delivered pretty quickly considering the COVID situation.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedWacom Intuos Medium Bluetooth
Similar opinion? Write a review on ProductReview.com.au!
Costi

CostiSouth East Queensland, QLD

Asus G512

published

Very fast serving and very accurate advice. I am looking forward to test my computer to see if it is what I was thinking of.
I was satisfied of their services before and for this reason I was coming back. Best price and you have the option to update the product as you want.

Product Quality
Customer Service
Return Claim MadeNo
Store Location1517 Logan Road, Mount Gravatt
Warranty Claim MadeNo
Product PurchasedASUS ROG Strix G15 G512LW-HN038T
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Rod

RodCentral Queensland, QLD

  • 2 reviews

The product we purchased was excellent. Customer service very good. Technical advice not so flash.

published

Easy to navigate store. Great range of product and all good quality. The store had the product we needed and it was easy to find. It was in the reputable brand that we were chasing. Delivery very slow - Aust Post is pathetic.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Price gouging

published

This store is charging at minimum $200 more than any other retailer for the new graphic's cards.

PC Case Gear is selling the cards at the recommended retail price and Mwave is doing a raffle for the FE, take your money elsewhere.

Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
J Hin

J HinBrisbane

  • 7 reviews
  • 1 like

Great product, great service

published

I bought a new laptop via eBay from Computer Alliance. Easy transaction and super quick postage. I emailed the store a couple of times with some questions and received helpful and quick responses! highly recommend their products and service!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Computer Alliance compares to other Electronics & Computing Shops

Know better, choose better.

Compare all

Wide range of stock

published

This store has a very wide range of items.
Easy to navigate and find stuff.
Good dispatch advice and delivery.
However not overawed at the item (small monitor) being sent in all its original
off the shelf box, and covered in the usual product pics and specs, without being put into a plain bag.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Adrian K. H.

Adrian K. H.Metropolitan Adelaide, SA

Fast, easy navigation and product arrival

published

The SSD was well priced and delivered in good time. After formating, it has performed well.
The only downside was it came without any cabling, which added a cost I had not anticipated.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSeagate Backup Plus Hub STEL4000300 (4TB)
Similar opinion? Write a review on ProductReview.com.au!
Josh

JoshSydney, NSW

Good quality product

published

Easy to navigate store. Would use in future. Only took 4 days to come and the psu was in good condition and was easy to unbox. Haven’t used this site for anything else but definitely recommend using it for new pc builders

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Good timely service

published

Purchasing the ASUS computer from Computer Alliance was a good experience. Chasing up the promotional offer from ASUS was slow. The ASUS website and communications could be better. We received the promotion code a week or so after the expiry date, but all worked out in the end.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedASUS TUF Gaming A15
Similar opinion? Write a review on ProductReview.com.au!

Good prompt service and product

published

The service was great. Ordered over the phone and pickup was prompt and with ease.
Bought an ASUS which was recommended to me by a friend
Overall very happy with purchase

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMt Gravatt
Warranty Claim MadeNo
Product PurchasedASUS Zenbook Flip UX463FA
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Page 1 of 4
See all Computer Alliance reviews

Questions & Answers

hotmud

hotmudasked

Online store

does the gigabyte b450m-h mainboard that i recently purchased from you require bios update to run amd ryzen 5 3600 cpu?
if so, how do i upgrade bios before installing the cpu?

1 answer
Computer Alliance
Computer A.Computer Alliance

Hi, No it doesn't require a BIOS update, you will see on the box that it has Ryzen 3000 Ready on it.

Rajesh

Rajeshasked

Computer Alliance

Could you pse let me know who is CEO or Business Development Head or Sales Head of Computer Alliance?

No answers
율 김.

율 김.asked

Computer Alliance

Hi , do you have laptop "gl731gt-h7101t"??
If i order online, how long does it take to receive the goods?? Please reply. Thanks

2 answers
Computer Alliance
Computer A.Computer Alliance

Hi, we have this notebook in stock. Current delivery times are typically slower than normal, but it also depends on where you are. If you email sales@computeralliance.com.au with your location details we can assist further.
Regards,
Computer Alliance

Brent Bryan
Brent Bryan

speak to Alex. the only decent salesmen there

See all Computer Alliance questions

Get an answer from our members and Computer Alliance representatives

Computer Alliance

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.