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Computer Alliance

Computer Alliance

Online store, Physical store
4.8 from 2,370 reviews · View Statistics

Reviews

4.1

37 reviews
5
(29)
4
(0)
3
(0)
2
(0)
1
(8)
  • Product Quality
    4.2 (28)
  • Return Claim MadeYes (37) · No
  • Shipping
    4.9 (16)
  • Customer Service
    3.1 (12)
  • Warranty Claim MadeYes (11) · No (22)
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Anon123

Anon123South East Queensland, QLD

Restocking Fee advertised on Website but not Instore or on Invoice

published

I was sold the incorrect item and the sales guy opened the packaging to check content before I walked out the door I didnt' realise this until I got home went back the following weekend and was charged a $40 restrocking fee on a $400 item I would never shop at this store again very poor customer experience save yourself the hassle shop at MSY or Umart.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBrisbane
Warranty Claim MadeNo

Great service

published

I received fast service and delivery interstate even in these covid times.
Website was easy to navigate and products were a reasonable price.
When I needed to contact the service people, it was no trouble at all and they were really helpful
Good service , nothing to complain about

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Sophie

SophieSouth East Queensland, QLD

Worst experience ever

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMt Gravatt
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Cody C.

Cody C.Metropolitan Adelaide, SA

amazing customer service

published

I brought a wrong graphics card model and unfortunately need to return it. Return process is clear, the guy who respond to my email is very patient and reply within a short time.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo

No respect for customers, happy to take your money but refusing to resolve after sale problems

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationUpper Mount. Gravatt
Warranty Claim MadeYes
Yasmeen

YasmeenBrisbane

  • 2 reviews
  • 1 like

Cheating and Lier

published

I bought a Dell USB C D6000 docking station. The item comes with a USB C cable with USB C to USB A adapter. The specification claims this item supports three 4k monitors simultaneously. Actually, it only suppors two monitors when use USB A. No where say two monitors only when use USB C to A adapter, even in DELL official website. I returned the item next day and the guy promised to give full refund. However, I found they lied when I checked my bank account a few days late.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedDell D6000 USB C Docking Station

Service desk and support for DoA monitor

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
View

ViewSouth East Queensland, QLD

  • 5 reviews

Lackluster Service

published

Customer service is bad, people are left waiting for no reason.
Every product has warranty and they claim that THIS particular product that I want to return has no warranty.
Ordered to have my PC air sprayed to clean, it was not clean.
I don't know why they have good reviews, my experience was terrible.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMt Gravatt
Warranty Claim MadeYes

Happy with the purchase, fast delivery

published

Item was shipped super fast. My Emails answered promptly. The Product was amazing. Very very happy with everything. Items were better than expected and packaging was very secure and safe

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedMsi gaming laptop

The reviewer stated that an incentive was offered for this review

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Darrel

DarrelIllawarra, NSW

  • 3 reviews
  • 2 likes

Item sent was not as described.

published
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
JoeBloggs

JoeBloggsSouth East Queensland, QLD

  • 4 reviews
  • 9 likes

Best Showroom in Brisbane

published

Computer alliance has the nicest PC showroom, I also ways enjoy visiting CA to see all the latest gaming rigs and laptops on display. Certainly gives me ideas for my next build. All round computer alliance is really good, great pricing, good sales staff, fast and fantastic after sales support.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes

Incredible communication and help

published

Bought a monitor on eBay that wasn’t compatible with laptop. Incredible communication in explaining input/output ports, plus help through the return process. 90% refund, even paying return postage! Amazing! ThankYou!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
lexxel

lexxelMetropolitan Adelaide, SA

  • 67 reviews
  • 44 likes

Great service and prompt delivery

published

I bought the Sound Blaster AE5 from them, came in quick time, their web site is good and managed to pick up a bargain on the sound card.
Well worth buying from if its right for you.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Robert O.

Robert O.South East Queensland, QLD

  • 2 reviews

Absolute Beast

published

Customer services was great! Quick responses to any email enquiry. The desktop itself is a beast of a computer, everything opens to quickly and games load incredibly fast! Ultra for days!

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedMSI Infinite X

The reviewer stated that an incentive was offered for this review

Felix H.

Felix H.South East Queensland, QLD

Infinite S 9SC-004AU Amazing!!!!!! Awesome CRazy Good

published

Computer Alliance is the MSI Store of QLD, SO great, so helpful and the products are
fantastic the blow my mind away. Today was the first day ever entering computer alliance, and as soon as i walk through the doors my jaw dropped then followed by a humungus smile on my face with all the MSI products on display. thank you so much MSI :]

Product Quality
Customer Service
Return Claim MadeYes
Store Locationcomputer alliance
Warranty Claim MadeNo
Product PurchasedMSi Infinite PC

The reviewer stated that an incentive was offered for this review

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Kane

KaneSouth East Queensland, QLD

This is perfect! Can’t wait to use it!

published

When I was in the store it was easy to navigate around and find the product that I wanted to buy, the staff were very friendly and kind. They were very helpful in helping me find the product that I desired.

Product Quality
Customer Service
Return Claim MadeYes
Store Location4122
Warranty Claim MadeYes
Product PurchasedMSi Infinite PC

The reviewer stated that an incentive was offered for this review

Ish

IshSydney, NSW

This msi computer is amazing thank you so much computer alliance and msi. I love my computer and monitor.

published

It was very easy to find the computer I wanted and I am very satisfied of the quality of my product and thank you again it’s so good. I can’t wait to tell all my friends.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes

The reviewer stated that an incentive was offered for this review

Vin

VinSouth East Queensland, QLD

MSI-Infinite X Plus 9SF-493AU

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationComputer alliance
Product PurchasedMSi Infinite PC

The reviewer stated that an incentive was offered for this review

Cameron Z.

Cameron Z.South East Queensland, QLD

10/10 Stars, even more for the Service Team helping me today.

published

I was very satisfied with the service team, and the whole general shop, they were all VERY helpful, and 2 days from christmas, fixing my sons xmas present before it was too late, they went above and beyond to satisfy me, thank you Computer Alliance.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationComputer Alliance
Warranty Claim MadeYes
Product PurchasedAsus gaming laptop
Fab

FabSouth East Queensland, QLD

Msi p65

published

The website is very well done easy to understand !
I purchased the last msi p65 is an amazing computer , I received my item very fast the delivery was organised very well also the packing was well done . A lot of update mail etc to track my item .
Thanks for the good price ;)

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedMsi creator p65

The reviewer stated that an incentive was offered for this review

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Questions & Answers

hotmud

hotmudasked

Online store

does the gigabyte b450m-h mainboard that i recently purchased from you require bios update to run amd ryzen 5 3600 cpu?
if so, how do i upgrade bios before installing the cpu?

1 answer
Computer Alliance
Computer A.Computer Alliance

Hi, No it doesn't require a BIOS update, you will see on the box that it has Ryzen 3000 Ready on it.

Rajesh

Rajeshasked

Computer Alliance

Could you pse let me know who is CEO or Business Development Head or Sales Head of Computer Alliance?

No answers
율 김.

율 김.asked

Computer Alliance

Hi , do you have laptop "gl731gt-h7101t"??
If i order online, how long does it take to receive the goods?? Please reply. Thanks

2 answers
Computer Alliance
Computer A.Computer Alliance

Hi, we have this notebook in stock. Current delivery times are typically slower than normal, but it also depends on where you are. If you email sales@computeralliance.com.au with your location details we can assist further.
Regards,
Computer Alliance

Brent Bryan
Brent Bryan

speak to Alex. the only decent salesmen there

Get an answer from our members and Computer Alliance representatives

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