?
? !
1 photo
Computer Alliance

Computer Alliance

Online store, Physical store
4.8 from 2,491 reviews · View Statistics

Reviews

4.3

23 reviews
4
(0)
3
(0)
2
(0)
  • Product Quality
    4.5 (15)
  • Return Claim MadeYes (23) · No
  • Shipping
    5.0 (11)
  • Customer Service
    3.0 (4)
  • Warranty Claim MadeYes · No (23)
Previous
Next
A to B driver

A to B driverBrisbane

  • 4 reviews
  • 1 like

Excellent prices, excellent support

published

After buying the parts online from their online store (super easy, fantastic prices) for my new gaming PC, I assembled it but there was no monitor signal.

I took it in on Saturday morning and the very helpful technician glanced at the parts and immediately identified the issue.

My PC was fixed on the same day free of charge.

I will definitely be returning and recommending them to friends and family!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMt Gravatt
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Anon123

Anon123South East Queensland, QLD

Restocking Fee advertised on Website but not Instore or on Invoice

published

I was sold the incorrect item and the sales guy opened the packaging to check content before I walked out the door I didnt' realise this until I got home went back the following weekend and was charged a $40 restrocking fee on a $400 item I would never shop at this store again very poor customer experience save yourself the hassle shop at MSY or Umart.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBrisbane
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Great service

published

I received fast service and delivery interstate even in these covid times.
Website was easy to navigate and products were a reasonable price.
When I needed to contact the service people, it was no trouble at all and they were really helpful
Good service , nothing to complain about

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Computer Alliance compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Cody C.

Cody C.Metropolitan Adelaide, SA

amazing customer service

published

I brought a wrong graphics card model and unfortunately need to return it. Return process is clear, the guy who respond to my email is very patient and reply within a short time.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Yasmeen

YasmeenBrisbane

  • 2 reviews
  • 1 like

Cheating and Lier

published

I bought a Dell USB C D6000 docking station. The item comes with a USB C cable with USB C to USB A adapter. The specification claims this item supports three 4k monitors simultaneously. Actually, it only suppors two monitors when use USB A. No where say two monitors only when use USB C to A adapter, even in DELL official website. I returned the item next day and the guy promised to give full refund. However, I found they lied when I checked my bank account a few days late.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedDell D6000 USB C Docking Station
Similar opinion? Write a review on ProductReview.com.au!

Happy with the purchase, fast delivery

published

Item was shipped super fast. My Emails answered promptly. The Product was amazing. Very very happy with everything. Items were better than expected and packaging was very secure and safe

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedMsi gaming laptop
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Darrel

DarrelIllawarra, NSW

  • 3 reviews
  • 2 likes

Item sent was not as described.

published
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Incredible communication and help

published

Bought a monitor on eBay that wasn’t compatible with laptop. Incredible communication in explaining input/output ports, plus help through the return process. 90% refund, even paying return postage! Amazing! ThankYou!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
lexxel

lexxelMetropolitan Adelaide, SA

  • 77 reviews
  • 49 likes

Great service and prompt delivery

published

I bought the Sound Blaster AE5 from them, came in quick time, their web site is good and managed to pick up a bargain on the sound card.
Well worth buying from if its right for you.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Computer Alliance compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Robert O.

Robert O.South East Queensland, QLD

  • 2 reviews

Absolute Beast

published

Customer services was great! Quick responses to any email enquiry. The desktop itself is a beast of a computer, everything opens to quickly and games load incredibly fast! Ultra for days!

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedMSI Infinite X
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Felix H.

Felix H.South East Queensland, QLD

Infinite S 9SC-004AU Amazing!!!!!! Awesome CRazy Good

published

Computer Alliance is the MSI Store of QLD, SO great, so helpful and the products are
fantastic the blow my mind away. Today was the first day ever entering computer alliance, and as soon as i walk through the doors my jaw dropped then followed by a humungus smile on my face with all the MSI products on display. thank you so much MSI :]

Product Quality
Customer Service
Return Claim MadeYes
Store Locationcomputer alliance
Warranty Claim MadeNo
Product PurchasedMSi Infinite PC
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

WereFlame

WereFlameSouth East Queensland, QLD

Excellent

published

This store was recommended to me for gaming PCs and hasnt let me down.
2 bought now!
Excellent service, patient and understanding.
Great customer service as well as online experience.! Thanks

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedMSi Infinite PC
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

CosmoKramer

CosmoKramerMetropolitan Adelaide, SA

Second time purchasing and will definitely continue too!

published

Second time dealing with Computer Alliance through their ebay store and like the first time was quick and painless. Was able to purchase an other 20% off deal through ebay and both times (especially being computer hardware) have been quick with excellent packaging making sure that the package arrives undamaged. Thanks again for the service!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Fast shipping and great customer service

published

We purchased a pair of gaming mouse pad and mouse. Got the mouse incorrect due to identitical model. Great customer support and sorted it quickly for us! Received the items very fast, too.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedCorsair mouse
Similar opinion? Write a review on ProductReview.com.au!
BSW

BSWSouth East Queensland, QLD

  • 3 reviews

Dishonest management

published

Sold me item that won’t work on my home setup (I’m running 32bit and it only works on 64bit. They said very few people use 32bit now) and then charged “restocking fee” upon return despite this not being listed as return condition on invoice and return sales person agreeing I was sold the wrong thing. Would never recommend as too suspicious now what other things they are doing/charging for behind backs. Sales staff were friendly and honest but can’t say much for management.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMount Gravatt
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Electronics & Computing Shops

Find out how Computer Alliance compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Keith W.

Keith W.Northern Region, NSW

Great products, service and price

published

The Synology DS218+ is a great addition to my network thanks again. The unit is functioning above what my previous Lacie NAS was capable, with superior easy of use and reliability. The service and price were both a very nice surprise.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedSynology DiskStation DS119j
Similar opinion? Write a review on ProductReview.com.au!
Steve

SteveSydney, NSW

Awesome service, quality product.

published

Amazing service - custom postage request acknowledged via email within 30 minutes of eBay purchase and the item was posted within the hour! Product is great - would recommend. Cheapest price too!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Isabella

IsabellaSydney, NSW

Best computer shop ever! Return wrongly purchased eBay item without issue.

published

Adam is the best!
I purchased separate computer components and turned out the motherboard will not fit into the case. Panic! My fraud of not doing enough research.
Email Computer Alliance to see if I can return the case. And Adam gave me the better suggestion, return the motherboard and order a smaller one. He is corrected, I don't need the big motherboard.
Problem solved. A very very happy customer.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Peter Edmonds

Peter EdmondsSouth-Eastern Region, NSW

Easy transaction.

published

Purchased a printer to replace existing one of the same brand that has since been superseded by HP.Item listed as new but shop soiled. Reality was there was absolutely nothing wrong with the item. It arrived in pristine new condition with full warranty. Couldn't be happier with the item and the service provided by Computer Alliance.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedHP Officejet 7612 printer
Similar opinion? Write a review on ProductReview.com.au!
JoeAng

JoeAngSydney, NSW

Excellent customer service and delivery speed

published

I was hesitant to buy expensive computer parts online, but these guys had a great deal and gave them the chance.

I wouldn't hesitate to do so again, the item arrived safely and they were in constant communication when i have some issue with refund and product condition concerns.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
JoeAng
JoeAng

Also, big shout out to Craig, Adam and James for the fantastic customer service/refund process. They make it so easy and straight forward to complete the entire process with no hassle. Good job guys!

Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2
See all Computer Alliance reviews

Questions & Answers

hotmud

hotmudasked

Online store

does the gigabyte b450m-h mainboard that i recently purchased from you require bios update to run amd ryzen 5 3600 cpu?
if so, how do i upgrade bios before installing the cpu?

1 answer
Computer Alliance
Computer A.Computer Alliance

Hi, No it doesn't require a BIOS update, you will see on the box that it has Ryzen 3000 Ready on it.

Rajesh

Rajeshasked

Computer Alliance

Could you pse let me know who is CEO or Business Development Head or Sales Head of Computer Alliance?

No answers
율 김.

율 김.asked

Computer Alliance

Hi , do you have laptop "gl731gt-h7101t"??
If i order online, how long does it take to receive the goods?? Please reply. Thanks

2 answers
Computer Alliance
Computer A.Computer Alliance

Hi, we have this notebook in stock. Current delivery times are typically slower than normal, but it also depends on where you are. If you email sales@computeralliance.com.au with your location details we can assist further.
Regards,
Computer Alliance

Brent Bryan
Brent Bryan

speak to Alex. the only decent salesmen there

See all Computer Alliance questions

Get an answer from our members and Computer Alliance representatives

Computer Alliance

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.