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Computer Alliance

Computer Alliance

Online store, Physical store
4.8 from 2,493 reviews · View Statistics

Reviews

4.2

14 reviews
  • Product Quality
    4.2 (13)
  • Return Claim MadeYes (14) · No
  • Shipping
    4.7 (6)
  • Customer Service
    3.9 (7)
  • Warranty Claim MadeYes (14) · No
Previous
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jk82

jk82Melbourne

  • 5 reviews
  • 4 likes

Good shop - but returns take a while

published

Good shop but returns take a while. If you have to return a product then it can take a while due to shortages.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedASUS TUF Gaming GeForce RTX 3070
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Sloppy work

published

The website was nice and easy to use, customer service was good and prompt BUT.... the first time my custom desktop arrived the graphics was dead and also CPU fan was not attached to the heatsink, so I sent back the pc then when it was returned, it was working fine but my second harddrive was not seated correctly nor was it connected so I had to go into the case and reconnect it all. Overall I'm happy with the customer services but very disappointed in the quality of the build. There should also have been some packing on the inside of the case to prevent parts from coming loose and damaging others.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Codez

Codez

  • 2 reviews

Really great service! Will always recommend!

published

I bought a gaming pc from computer alliance, it was all put together really quickly and they kept me in the loop for the entire experience.

There was a fault 10 or so months after buying the pc (not computer alliances fault) just a faulty part, they took the pc and found the issue and repaired it for free within two days of me giving the back the PC.

Will reccomend this company to ANYONE in the brisbane area and beyond, looking to purchase a gaming rig.

Only have had positive experiences with staff, and they went above and beyond to repair my pc.

10 star.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMy gravatt brisbane store
Warranty Claim MadeYes
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No respect for customers, happy to take your money but refusing to resolve after sale problems

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationUpper Mount. Gravatt
Warranty Claim MadeYes
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View

ViewSouth East Queensland, QLD

  • 5 reviews

Lackluster Service

published

Customer service is bad, people are left waiting for no reason.
Every product has warranty and they claim that THIS particular product that I want to return has no warranty.
Ordered to have my PC air sprayed to clean, it was not clean.
I don't know why they have good reviews, my experience was terrible.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMt Gravatt
Warranty Claim MadeYes
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JoeBloggs

JoeBloggsSouth East Queensland, QLD

  • 4 reviews
  • 14 likes

Best Showroom in Brisbane

published

Computer alliance has the nicest PC showroom, I also ways enjoy visiting CA to see all the latest gaming rigs and laptops on display. Certainly gives me ideas for my next build. All round computer alliance is really good, great pricing, good sales staff, fast and fantastic after sales support.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
Kane

KaneSouth East Queensland, QLD

This is perfect! Can’t wait to use it!

published

When I was in the store it was easy to navigate around and find the product that I wanted to buy, the staff were very friendly and kind. They were very helpful in helping me find the product that I desired.

Product Quality
Customer Service
Return Claim MadeYes
Store Location4122
Warranty Claim MadeYes
Product PurchasedMSi Infinite PC
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The reviewer stated that an incentive was offered for this review

Ish

IshSydney, NSW

This msi computer is amazing thank you so much computer alliance and msi. I love my computer and monitor.

published

It was very easy to find the computer I wanted and I am very satisfied of the quality of my product and thank you again it’s so good. I can’t wait to tell all my friends.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
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The reviewer stated that an incentive was offered for this review

Cameron Z.

Cameron Z.South East Queensland, QLD

10/10 Stars, even more for the Service Team helping me today.

published

I was very satisfied with the service team, and the whole general shop, they were all VERY helpful, and 2 days from christmas, fixing my sons xmas present before it was too late, they went above and beyond to satisfy me, thank you Computer Alliance.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationComputer Alliance
Warranty Claim MadeYes
Product PurchasedAsus gaming laptop
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Fab

FabSouth East Queensland, QLD

Msi p65

published

The website is very well done easy to understand !
I purchased the last msi p65 is an amazing computer , I received my item very fast the delivery was organised very well also the packing was well done . A lot of update mail etc to track my item .
Thanks for the good price ;)

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedMsi creator p65
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The reviewer stated that an incentive was offered for this review

Jason N.

Jason N.Sydney, NSW

Communication and product was create i bought the Trident 3 series and it was amazing

published

Quality and shipping were great! No sign of damaging to the products and great respond with the communicators. Honestly i rate this 100 out of 100 would recommend this store.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedTrident 9sc-279Au
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The reviewer stated that an incentive was offered for this review

Great service!

published

Great service! I had an issue with some component on delivery. They responded quickly and organised the return. What's even better is how fast the replacement parts came. These guys must have processed the return immediately and sent out the new items. I will definitely shop with computer alliance again. Thanks heaps guys

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
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Leon W.

Leon W.Sydney, NSW

  • 2 reviews

Professional and responsive, 10/10 are going to get my business again

published
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!
iskovk

iskovkSydney, NSW

  • 3 reviews

Warranty Problem Solved Speedily

published

I appreciate CA prompness in replacing a LCD monitor that developed a crack across the screen within the first 24 hrs of operation. New monitor received this week with not fuss. Thanks Computer Alliance

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedDick Smith USB Encoding Turnable with USB/SD Input
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Questions & Answers

hotmud

hotmudasked

Online store

does the gigabyte b450m-h mainboard that i recently purchased from you require bios update to run amd ryzen 5 3600 cpu?
if so, how do i upgrade bios before installing the cpu?

1 answer
Computer Alliance
Computer A.Computer Alliance

Hi, No it doesn't require a BIOS update, you will see on the box that it has Ryzen 3000 Ready on it.

Rajesh

Rajeshasked

Computer Alliance

Could you pse let me know who is CEO or Business Development Head or Sales Head of Computer Alliance?

No answers
율 김.

율 김.asked

Computer Alliance

Hi , do you have laptop "gl731gt-h7101t"??
If i order online, how long does it take to receive the goods?? Please reply. Thanks

2 answers
Computer Alliance
Computer A.Computer Alliance

Hi, we have this notebook in stock. Current delivery times are typically slower than normal, but it also depends on where you are. If you email sales@computeralliance.com.au with your location details we can assist further.
Regards,
Computer Alliance

Brent Bryan
Brent Bryan

speak to Alex. the only decent salesmen there

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Get an answer from our members and Computer Alliance representatives

Computer Alliance

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