Computer Alliance

Computer Alliance (page 2)

 Verified
4.7

2,735 reviews · Statistics

PositivevsNegative
94% · 2,566131 · 5%
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Return Claim MadeYes (57) · No (1,479)
Warranty Claim MadeYes (56) · No (1,462)
Product Quality
4.9 (1,529)
Shipping
4.8 (1,096)
Customer Service
4.6 (249)
See the Best Electronics & Computing Shops in 2024 as rated by Australians on ProductReview.com.au.

Reviews

Computer Alliance2,735 reviews
Mark C.
Mark C.4 posts
  Physical store

Will never buy from again. Terrible customer service

Bought a sound card advertised with 5.1 output. When I discovered this was not the case, and attempted to exchange it for a MORE EXPENSIVE one, they insisted on charging me a 15% restocking fee, even though it was not my fault that their website incorrectly advertised the features. Manager was rude and obstructive. CA has lost a customer for life over this. Show details
Lemon
Lemon8 posts
  Online store
Product Quality
Shipping
Bearbro70
Bearbro70QLDWide Bay-Burnett, QLD15 posts
  Online store

My New Go-to Store for Computer Stuff

Have a great range of products with competitive prices but what we love is their prompt service. Both my orders over the Christmas break were shipped the same day, with no excuses or delays. You have won yourself a lifetime supporter and will always be my first go-to choice for our needs. Show details
Brett H.
Brett H.NSWSydney, NSW
  Computer Alliance
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Possum 76
Possum 7630 posts
  Online store
Frans V.
Frans V.
  Online store

Custom PC Build

Say thanks to the Custom PC Build Team.
They were clear, honest and concise with their recommendations to alternatives products.
Product Quality
Shipping
Mike P.
Mike P.QLDSouth East Queensland, QLD2 posts
  Physical store

New PC

Was not satisfied with the PC's available "off the shelf", asked Computer Alliance to quote on building one to suit My requirements. Very happy with the price quoted and the time taken to build. A couple of minor hitches were very efficiently attended to. Overall extremely happy with the build and service. Can recommend. Show details
Eve
Eve
  Physical store

Purchase

The counter staff assisted promptly and politely and provided me with the products I requested, they also offered and showed me options for similar products in the same price range. The range of products is substantial and the quality is exactly as expected. Products purchased are exactly as advertised and customer service is knowledgeable. Show details
Justin K.
Justin K.QLDSouth East Queensland, QLD
  Physical store

Got my new build from here

I went to Computer Alliance for a new build and could not be happier, cheaper prices than the competitors and far superior customer service. If you are after a new PC go and see Brad, he is fantastic to deal with, I will now be using Computer Alliance for all my pc needs. Show details
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awkunde
awkundeQueensland
  Physical store

Service was great

Alex helped me find the right RAM for my pc and helped with a SSD. He took the time to confirm everything with me and was very patient as I didn't know exactly what I needed. Everything works great and I'm really happy with the purchase and the service I was provided with. Show details
User
UserWAPerth, WA
  Online store

Customer Service

Ordered a $2,000 49inch Monitor, arrived, opened box, set up, turned on and monitor had huge black bleed in screen. Contacted sales via email with photos suspecting it was impacted in transit as it was coming from QLD to WA. Without hesitation customer service immediately apologized stating this can happen during transit particularly with these big screens and such as long distance and issued a full refund, no questions asked. Wasreally expecting a battle to get replaced but not the case, highly recommend this company, I get crap wwahappens but how they responded was first class! HIGHLY RECOMMEND
Lance DBoyle
Lance DBoyleNSWSydney, NSW11 posts
  Online store

These people REALLY have their act together

I'm an old guy not too computer savvy,I needed some memory for my computer and saw how good the reviews were on these people.The reviews are true,great customer service, a chat to a guy named Will he directed me to the page I needed to be on with everything compatible with my computer.Sensational! Keep up the good work,hope you thrive. 10/10....should have ordered some for myself. Show details
Luke J.
Luke J.QLDSouth East Queensland, QLD
  Physical store

great store and helpful staff

great store and helpful staff. I needed a router and they didnt try and sell my something that was outside of my needs
Cameron M.
Cameron M.VICGreater Melbourne (Inner), VIC
  Online store

Top tier service

I bought a Gigabyte gaming/workstation laptop from their online store which had a dead pixel on the screen. I've had bad experiences previously with manufacturers being difficult about replacing screens in this situation. I took the laptop into Gigabyte in Melbourne personally anxious that they will in fact fix the issue - it is there as I write this review. I called Computer Alliance to ask them directly what I should expect from Gigabyte as I can't find any of their updated "dead pixel" policies online. I spoke to Ben who was very reassuring and friendly - setting my mind at ease as well as offering to deal with Gigabyte in the case they don't play ball. I'd definitely buy from Computer Alliance again based on this experience. Thanks Ben! Show details
stephen c
stephen cQLDSouth East Queensland, QLD3 posts
  Physical store
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gjbartz89
gjbartz89
  Physical store

Best place for PC parts and quality service

Great pricing, knowledgeable staff, lots of stock, local pickup or online delivery.

These guys are great, very friendly to talk to and the most important thing these guys have over other places is the quality of service. Show details

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Meg
MegQLDSouth East Queensland, QLD2 posts
  Physical store

Purchased my items without any problems

I found the store layout easy to move about. The range of products is great. One of my sons assisted in recommending the ideal products to purchase - brand quality is essential when it comes to computer parts. A great shopping experience. Show details
Product Quality
Customer Service
Samuel W.
Samuel W.QLDSouth East Queensland, QLD2 posts
  Physical store

Fast friendly service and very helpful. Happy customer 10/10

Didnt have to search through the store as i was greeted immediately and got the assistance needed as i walked through the doors. Show details
Brett C.
Brett C.QLDSouth East Queensland, QLD5 posts
  Physical store

Good store and some staff are pleasant

The store was well laid out and the staff member that helped me was awesome, though some of the other staff and the girl behind the counter where extremely rude and looked/treated me like I was there to steal something even though I spent several thousand dollars at the store that day. I would recommend these guys more if there staff where less judgemental and polite. Show details
Product Quality
Customer Service
Kylie A.
Kylie A.QLDSouth East Queensland, QLD
  Physical store

Advice that can be trusted and fair prices

I went to Computer Alliance for a keyboard and mouse combo instead of other chain stores because I wanted good advice. I received immediate service and a good recommendation for a keyboard and mouse. I've started using the product for my work as a teacher, and I'm a happy camper :) Computer Alliance is my go-to store for anything computer. Show details
FDA2020
FDA2020NSWSydney, NSW2 posts
  Fair Incentive Online store

Bought a 27" 165hz monitor here, more than happy!

I bought the monitor recently, and received it the very next day! The monitor was well packed, no dead pixels, and the monitor feels very nice to look at. This is my first experience with a curved monitor, and I'm definitely not disappointed. The colours are vibrant and the monitor feels solid. Would definitely recommend this for 1440p gamers wanting high refresh rate gaming! Show details
Brendan Eales
Brendan EalesQLDSouth East Queensland, QLD2 posts
  Physical store

A go to store

I like the range and prices of basic peripheral items when you are stuck. Good friendly service. Reasonable prices. Show details
AMD731
AMD731QLDSouth East Queensland, QLD2 posts
  Physical store

Just perfect !!

short and sweet, welcoming You with an tidy and clean show room, prompt service and an healthy and updated stock level with good prices, anytime again, thx Show details
Grateful
GratefulQLDSouth East Queensland, QLD2 posts
  Physical store

Excellent Service and Assistance

Went to the Store with a major problem with my Wi Fi connection speed (it was terrible even with google nest) which I was struggling with for a long time. After speaking to Matt who recommended purchasing a Link extender I am now getting 90 Mbps. Problem fixed with a minimum of cost. Show details
Ben
BenBrisbane
  Physical store

Great service and staff

Always great service and very knowledgeable staff. I prefer to drive to the shop than buy from anywhere else because of my past experiences with them. 10/10 Show details
Arthur
ArthurQLDSouth East Queensland, QLD
  Physical store

Reliably worth the visit

I've been buying stuff from Computer Alliance for at least ten years. Whenever I've checked, their prices have been as good or better than elsewhere, while their customer service has been consistently excellent. Show details
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Tom
Tom
  Physical store

Seamless. Very helpful staff

I dropped in to pick up a router and wasn’t sure which one was right for my NBN connection. The staff were very knowledgeable and helpful. Show details
Vitto
VittoNSWSydney, NSW3 posts
  Physical store

Computer Alliance + Bernard Bougoure was a delight to deal with ! 10/10

After having issues due to eBay, the staff person Bernard Bougoure stepped in and assisted us not only finding a solution but also expediting the case and as result Computer Alliance will have extra loyal customer in me! Thank you Computer Allied and especially Bernard! My rating is 10/10!
C K.
C K.
  Physical store

Always have stock at reasonable prices

Knew what I wanted to buy, but was politely asked if I need help. I was greeted when I entered the store. And when it came to pay for my purchase it was processed quickly.

Plus it was open on Sunday which is great because many other computer stores are not.

Overall Computer Alliance is a good company, with good prices and customer service. Highly recommended.

The wireless router I purchased was $249 and two days later it went on sale for $199. Ohh well such is life LOL. Show details

Max
MaxNSWSydney, NSW6 posts
  Online store

Simple refund for broken display

My ordered display was DOA (most likely damaged by AusPost) and after sending some pictures they sent the return label. They gave me the option to wait for the product to return and then get a replacement or (the option I took) order a second screen asap and get the refund for the broken one later. The refund was back on my PayPal account in less than 24h after they received the return parcel.
The second order was dispatched via express shipping without me paying or even asking for it. They knew I want the display fast and decided to give me express for free. Can definitely recommend as they take care of the customer. Show details
Not fake
Not fake
  Physical store

Good to see actual products

People were very knowledgeable and helpful. Store does get busy because people like it. The store is very clean and logically organised. Display products were all working and useful to compare. They help you make the right choice at a competitive price. Show details
Marianne F.
Marianne F.QLDSouth East Queensland, QLD
  Physical store

Friendly and Helpful

The staff were very friendly, knowledgeable and helpful. The store is easy to navigate and the pricing is competitive. I'd highly recommend this computer store. Show details
Gary P.
Gary P.VICGreater Melbourne (Outer), VIC
  Verified Online store

Fast delivery, easy to buy from

I've bought two things from Computer Alliance, and both times I've had the items within a couple of days. Late Monday night I ordered some headphones, on Tuesday they were dispatched and the courier handed them to me a moment ago. Very fast!
I will definitely order from them again. Show details
Jules S
Jules SQLDSouth East Queensland, QLD
  Physical store

I wouldn't go anywhere else!

Have been shopping here for 20 years. Prices are great and the team are always helpful and very friendly. Have never had an issue. If I run into some trouble on something they are very knowledgeable and helpful. I have tried a few other places but keep coming back because they are just a great service. Show details
John G
John G
  Physical store

The service and support from the staff is first class

Staff were very helpful and offered a good experience. Nothing like the budget computer shops. I was very impressed with the store, the staff and their service. Show details
Ozzy M.
Ozzy M.
  Fair Incentive Online store

MPG Z690 FORCE WIFI is the best motherboard I had

Aesthetics and built is great, perfect for my arctic white theme. NVME slots were massive and heat sink are amazing, gaming performance is great for this motherboard. Show details
Product Quality
Shipping
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Grey a.
Grey a.
  Physical store

Physical store back in Brisbane

Easy to navigate, friendly and knowledgeable staff
Purchased a MSI b560m mag mortar Wifi motherboard for my new build works perfectly!
Product Quality
Customer Service
William
William2 posts
  Physical store

Best in Brisbane

1000 x better than Umart - Staff are responsive and helpful. I will be going back for all of my future purchases! Show details
KING A.
KING A.
  Fair Incentive Physical store

perfect purchase

had just recently bought a MPG Trident 11 3 and it is amazing, couldn't be any better, im able to run games much faster with less load time compared to me previous devices Show details
Choo choo chico
Choo choo chico
  Physical store

Awesome prices and unbelievable service

Chatted online prior to purchase, and called on a Sunday(!?) for the to answer to some noob questions which were happily answered.
I purchased in store and waited while they upgraded RAM and Hard drive. Took only 45min. Fantastic prices and customer service. I will be upgrading my desktop through these guys soon. Keep up the great work. Show details
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