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Computer Alliance

Computer Alliance (page 3 of 6)

Online store, Physical store
4.8 from 2,499 reviews · View Statistics

Reviews

  • Product Quality
    2.9 (21)
  • Return Claim MadeYes (10) · No (17)
  • Shipping
    2.3 (9)
  • Customer Service
    1.2 (14)
  • Warranty Claim MadeYes (3) · No (21)
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azzaboy18

azzaboy18

  • 2 reviews

Good Price, Good Postage but signed me up for spam

published

Purchased via eBay, price was good. Postage was quick but without my consent they started sending me spam. I don’t like that they got my email address from eBay and auto signed me up for their advertising. I am not happy with that type of thing so... 1 star review!

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TERENCE

TERENCEKewdale

Packaging was terrible

published

The drive arrived OK but the packaging was terrible. When shipping a hard drive I would have expected some additional bubble wrap or something. All it came in was some additional brown paper scrunched up on top and on the bottom

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Horrible aftercare service - never coming back!

published

Sales staff are normally good, decent prices, horrible aftercare - faulty item has corrosion and was only purchased 2 months ago when it should last at least 2 years without any issues - store refuses to provide refund for a $99 item. Not to mention the horrible manager and lack of customer service in store - currently proceeding with Fair Trading, ACCC and seeking legal advice. Be Aware!

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Marco Garcia

Marco Garcia

  • 5 reviews
  • 3 likes

Buyer Be warned - Poor Customer Service and Faulty Goods Supplied

published

Extremely disappointing service. Was supplied a faulty hard drive and sent back for refund/replacement.
On their receipt of the Hard Drive it was damaged by Australia Post, minor damage to the plastic housing but unrelated to the hard drive being faulty it self. During the journey of waiting for an answer if the Hard Drive warranty will be honored Computer Alliance advise that if it is not honored I will not see any refund and that I will bare the full cost despite the fact they have supplied a faulty product. Finally received resolution that the warranty will be honored however I am expected to cover the cost of the minor damage from transport.

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AlvinG

AlvinGBrisbane

Refund had 15% restocking fee

published

Before I bought an iPhone game controller I asked the counter person if he ([name removed]) knew if the game controller was compatible with the game I play (PUBG and rules of survival); he said he wasn’t sure but encouraged me to buy anyway to try since it can be refunded if I retained all original packaging. I wasn’t told about the 15% restocking until the next day when I returned the product. He probably did it to increase sales without caring about the ramifications to customers, and because of this, the store can’t resell the item as new and I paid $10 for what was a hopeless case from the start. I wouldn’t even have contemplated about buying it if I knew about the restocking fee.

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Sang

SangWagga Wagga

They don't care after you purchase

published

I bought Wacom that is about $2400, and few month later it has some problems but they want me to contact the company myself for the problem. Thing is.. If the product is under one year, they suppose refund or change for me. Now I have to drive 5 hours to Sydney to replace to new one.. Don't buys from Computer Alliance, they won't look after the product you have purchased from them.

1 comment
Computer Alliance
Computer A.Computer Alliance
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Terrible customer service

published

Product works well, but I wouldn't say it's because of Computer Alliance, more like the manufacturer. Came into the store wanting to buy a few parts but was so disgusted by the customer service I only bought an optical drive. Prices are alright though, which is why I gave 2 stars.

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Chris

ChrisSOUTHPORT

Terrible service. Reneged on warranty claim

published

I had a terrible experience with this company. I made a warranty claim by sending a component back. Many months passed with unanswered phone calls and emails. Eventually, I got the component back but it still didn't work so I sent it back. Many more months passed - again without any response from Computer Alliance and when I finally did get a response, they said this component was now out of warranty. I was run around in circles and treated like dirt. I will never deal with this company again and have referred the matter to the Department of Fair Trading.

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Amaresh

AmareshAU

  • 4 reviews
  • 9 likes

Don't Waste Your Time And Money With These Guys

published
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How to be a poor retailer

published
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movn

movnSydney, NSW

  • 25 reviews
  • 25 likes

They use the bad courier service.

published

So they use couriersplease. Yeh terrible look at the reviews.
To top it off they say they will deliver sometime during working hours, you can't set the time.
So if you work, you'd have to take a day off to accept the package or tell them to leave it without signing and that's not wise for computer parts.
Yeh stick to a company that uses AUSPOST so you can get it from your local post office.
They do that to save $1 per post think about it. CHEAP CHEAP CHEAP. Not a company you want to buy computers from.

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Awful customer service, attitude problems, faulty products from the start. Reluctance to give refund

published
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Fay

FayBrisbane

  • 7 reviews
  • 11 likes

Steer clear for your own benefits. (go to MSY/uMart instead)

published
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There is no customer service here.

published

Great selection of products with competitive pricing. Customer service could be improved a lot! It is not great to walk into a store and be looked down on by the customer services representative.

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Nightingail

NightingailSouth East Queensland, QLD

  • 2 reviews
  • 4 likes

Disgusting customer service.

published

I bought a graphics card from the store in October 2016. The graphics card was faulty. My husband spoke with the sales rep on the phone, who assured him that if he bought in the faulty product it would be replaced. I myself heard the whole conversation as the phone was on speaker. When my husband arrived at the store, the Manager called him a liar saying that it was not their policy at all. They refused to let him speak to the sales rep who my husband had spoke to originally. The manager walked away from my husband and just left him standing at the counter. Disgusting customer treatment I will not be buying from them again and I intend to contact the office of fair trading.

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Grant D

Grant DBrisbane

Product Delivered Faulty

published

Product delivered faulty. Arrived 12 hours after online purchase. Drove it back to store myself the same day, refused to swap for working product. Got a full refund instead. Complete waste of time.

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Parcel still not turn up.....not happy...

published

I put order on 26/12/16 and been pick up by fastway on 28/11/16....until today(6/01/17)still not arrive....check on tracking no....they sent it back to Brisbane.....and call fastway....they said company...call to send it back to them.......im not happy with they service.....they should call me...if they make a mistake...

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Mixed up serial number of my purchase

published

I bought a laptop from them and got the extended warranty, several months later the hard drive failed so I went back to get it fixed. SOMEHOW they managed to get the serial numbers mixed up on the invoice and warranty so apparently the computer I walked away with was not the one I bought so they wouldn't fix it because it wasn't on their records (because of their own stupidity). I had to to go the Asus laptop service centre to get it fixed.

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How do you even mess this up?

published

My custom build wasn't even connected to the $300 1060 graphics card. Went through a lot of trouble and money to get this computer and it isn't even built properly. Computer Alliance is a terrible place, have had problems with it in the past and it seems like I'm still having trouble with them. Staff were nice though.

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Not satisfied mainly because the workers at computer-alliance.

published
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Page 3 of 6
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Questions & Answers

hotmud

hotmudasked

Online store

does the gigabyte b450m-h mainboard that i recently purchased from you require bios update to run amd ryzen 5 3600 cpu?
if so, how do i upgrade bios before installing the cpu?

1 answer
Computer Alliance
Computer A.Computer Alliance

Hi, No it doesn't require a BIOS update, you will see on the box that it has Ryzen 3000 Ready on it.

Rajesh

Rajeshasked

Computer Alliance

Could you pse let me know who is CEO or Business Development Head or Sales Head of Computer Alliance?

No answers
율 김.

율 김.asked

Computer Alliance

Hi , do you have laptop "gl731gt-h7101t"??
If i order online, how long does it take to receive the goods?? Please reply. Thanks

2 answers
Computer Alliance
Computer A.Computer Alliance

Hi, we have this notebook in stock. Current delivery times are typically slower than normal, but it also depends on where you are. If you email sales@computeralliance.com.au with your location details we can assist further.
Regards,
Computer Alliance

Brent Bryan
Brent Bryan

speak to Alex. the only decent salesmen there

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Computer Alliance

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