Reviewer Photos & Videos
One star because the router works
Website text is not user friendly or easy to read. Also my router I bought, I could not see if it was suitable for FTTN connections. It isn't. So I had to use an old modem with it. I wouldn't have bought this model of I had known. So product description not clear, and not easy to find what I wanted either, for the purpose I needed it for. Now I'm stuck with this product. Customer service not great either, staff unhelpful.
- Online store
Poor customer service - Blaming on internal system issues - refused to rectify simple order
Ordered items via Amazon Computer alliance. Found cheaper item on their eBay front.
Cancelled order via Amazon. Next day [Name Removed] cancels eBay order that had the discount.
Called and he refused to fix as he said they cant see where it came from in their system. "Too bad, you asked to cancel". Called reception raise complaint and asked to escalate. Turns out [Name Removed]was their highest manager. Just the attitude shown here lost my business.
- Online store
Very bad customer experience after payment
I could get a Thinkpad laptop for a good competitive price, but the additional 3 battery warranty was overcharged.
However, my warranty information was incorrect(laptop) and missing(battery) in Lenovo's system.
After many contacts (email and phone) the team did not come back to me despite promising they will look into it (Emails to [Name Removed], Phone to [Name Removed] and [Name Removed]).
Very bad experience, never buy here again.
Dodgy refund policy
Had bought the wrong monitor unknowingly and tried to return and exchange for the correct one. Was charged 10% for the 'pleasure' of returning the item, even though the monitor I wanted to buy was $30 more expensive! They complained that the box had been opened. In that case, how would I know it was the incorrect monitor without opening it? I had reboxed it exactly the way it was and hadn't even connected the monitor to my computer. The staff extremely rude and was initially told that the manager was too busy to attend to my query. I am disgusted. I have been a loyal customer over the last few years and had recommended them to others. No more!
Mixed bag. some great staff and some total arrogant fools
Was told by the manager the fact I was disabled was irrelevant. despite all my business being through the national disability insurance scheme. very very rude and uncaring. all about the dollar these cowboys. there are cheaper and better run shops in Brisbane. sales manager a know it all that overstepped the mark. general manager I'm still pondering.
Restocking Fee advertised on Website but not Instore or on Invoice
I was sold the incorrect item and the sales guy opened the packaging to check content before I walked out the door I didnt' realise this until I got home went back the following weekend and was charged a $40 restrocking fee on a $400 item I would never shop at this store again very poor customer experience save yourself the hassle shop at MSY or Umart.
This store is charging at minimum $200 more than any other retailer for the new graphic's cards.
PC Case Gear is selling the cards at the recommended retail price and Mwave is doing a raffle for the FE, take your money elsewhere.
Worst experience ever
Never had a problem until something went wrong. I work in IT support and have done for the last 10 years. I ran all checks and provided the store with the links where AMD admitted to the issue with no resolution as of yet for the 5700 GPU and advised the store that the card would show no faults this is a software/driver issue on AMDs side.
I wanted to check the process as I handed the card in to be tested even though as I had told them the card was functioning and would show no fault if tested, so I called up to be spoken to in an abrupt and v...
No respect for customers, happy to take your money but refusing to resolve after sale problems
I was loyal customer for more than 12 years and had few issues in the past with warranty claims but today they refused to replace my Corsair headset with faulty design which is causing pain and discomfort, there are some hard bumps inside earphones pressing against my ear. Have you ever seen any headset with bumps inside the earphones? After speaking with them over the phone, they told me to bring the hadset to the store for inspection. Computer Alliance technician told me that the faulty design is not a valid reason for returning the headset ...and there is also no option to upgrade to more expensive one. I also told them that they should contact the manufacturer and explain what is wrong with the headset and if they think that my complain is not valid I will accept that without any problems. They simply refused to help me out. I am done shopping at Computer Alliance. There are many other computer stores with lower prices and much better handling of warranty claims.
Cheating and Lier
I bought a Dell USB C D6000 docking station. The item comes with a USB C cable with USB C to USB A adapter. The specification claims this item supports three 4k monitors simultaneously. Actually, it only suppors two monitors when use USB A. No where say two monitors only when use USB C to A adapter, even in DELL official website. I returned the item next day and the guy promised to give full refund. However, I found they lied when I checked my bank account a few days late.
Service desk and support for DoA monitor
3 trips to and from the store for the monitor I purchased.
1st trip 20/5/2020 pick up monitor I purchased - found issue with monitor Dead on Arrival (DOA)
2nd trip 21/5/2020 for their CA techs to assess
3rd trip 25/5/2020 CA techs were able to replicate issue and I requested replacement, picked up monitor and returned home to find the same issue.
I contacted service support - they said it was a new monitor and it was for me to return and get a refund..
Each trip to and from is 40 minutes, takes me away from my job, takes my time and petrol. also mentally drains.. ...They offered a refund and an Australian Post barcode for me to print and return the monitor..
Customer service is bad, people are left waiting for no reason.
Every product has warranty and they claim that THIS particular product that I want to return has no warranty.
Ordered to have my PC air sprayed to clean, it was not clean.
I don't know why they have good reviews, my experience was terrible.
This store is a black-hearted store. The sales prima facie looked very enthusiastic to customers. The thing is they earn you money with extra profit and an extremely bad attitude after you pay a deposit. As my experience, after I pay 300 deposit for my computer build-up, I am totally lost and ripped off. Josh and Britt as two very bad salespeople did that making me paying an extra 270 dollars extra with a very very very bad attitude. My total building up cost is 4200, which should be 270 less. I will NEVER come to this rubbish store in future
Item sent was not as described.
A DVD/Blu-Ray burner was advertised as USB 3. The item received was USB 2. An employee tried to tell me it was USB 3, but the Manufacturer (LG) confirmed it was USB 2. He made up a fanciful story in an attempt to convince me to keep it. It had a USB 2 cable to the PC and NO USB 3 cable. He tried to get me to accept his tale by saying the USB 2 cable which was supplied was in case the PC it was to be used on, had only USB 2 technology. Utter rubbish ... in fact a deliberate lie!
Another employee then tried to convince me to keep the item,...saying that the USB 3 item was no better than USB 2 for my useage. I had to get forceful with him to convince him I wanted what was advertised, not what he wanted me to keep. I had to write an assertive email to him to accept that they were wrong and I was right ... so I insisted on a full refund. No apology was forthcoming for the wrong item being sent, or for them wanting to convince me to keep the item.
Great product, BAD online customer service
Recently bought a computer a couple of days ago, which is awesome. However, had to call twice in regards to my order.
The first time I called, I was speaking to a guy going by Chris’, very rude, no form of greetings, so brushed it off thinking, he had a bad day. Had answered all my questions but only by me forcing him, as he tried to end the call quickly.
The second was the worst, I didn’t catch his name because I was taken completely back from how he was talking to me, beyond rude, condescending...talking down/slowing his words as if talkin...g to young child. I felt like I did something bad for calling about a really simple enquiry. I am generally am, a nice guy and worked in customer service almost half my life and still do. Someone has to train these guys how to talk and speak in a civil manner...maybe give them tutorial lessons and activity to meet this. I have seen 16 year olds with better customer service.
Questions & Answers
does the gigabyte b450m-h mainboard that i recently purchased from you require bios update to run amd ryzen 5 3600 cpu?
if so, how do i upgrade bios before installing the cpu?
Hi, No it doesn't require a BIOS update, you will see on the box that it has Ryzen 3000 Ready on it.
Could you pse let me know who is CEO or Business Development Head or Sales Head of Computer Alliance?
Hi , do you have laptop "gl731gt-h7101t"??
If i order online, how long does it take to receive the goods?? Please reply. Thanks
Hi, we have this notebook in stock. Current delivery times are typically slower than normal, but it also depends on where you are. If you email firstname.lastname@example.org with your location details we can assist further.
speak to Alex. the only decent salesmen there
Get an answer from our members and Computer Alliance representatives
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.