Reviewer Photos & Videos
I do everything I can to avoid shopping here.
I wasn’t going to write a review, but since you emailed me and asked me to:
I bought a fairly simple item, just wanted to buy it and walk out. I was forced to give my name, email address and full residential address in order to complete the sale. Was told it was compulsory. I said I’d prefer not to as I don’t see the need and I would rather not get marketing material or that sort of thing. The salesperson stifled a laugh and told me that wouldn’t happen. Then you email me and ask me to write a review...
Have shopped here a few times when I can’t find something elsewhere. Really don’t like it. Always something odd happens.
Extremely poor customer service
I recently purchased a motherboard which was different from the model I wanted but I went with the Computer Alliance recommendation.
I had no end of trouble trying to get the thing to work and gave up in frustration. I contacted Computer Alliance who said they would charge me a minimum of $120 to assemble it for me plus shipping cost to them plus shipping cost back to me.
So much for after-sales service.
Not surprised but very disappointed.
Turns out that the Computer Alliance so-called bargain was no bargain at all.
To add insult to injury I ...
Sold me item that won’t work on my home setup (I’m running 32bit and it only works on 64bit. They said very few people use 32bit now) and then charged “restocking fee” upon return despite this not being listed as return condition on invoice and return sales person agreeing I was sold the wrong thing. Would never recommend as too suspicious now what other things they are doing/charging for behind backs. Sales staff were friendly and honest but can’t say much for management.
MSI GL63 Purchase....
Store had a lot of notebooks on demo/powered on.. Great. Store was very busy (Sunday 30June - tax time). Was hard to get salesman to help with purchase...few staff at checkout counter not doing anything however. Did purchase using zip pay...had to prompt salesman (I think he was the Manager) for a computer to use so I can do the online order. Did not ask if I wanted a mouse, monitor etc etc. Good prices and range of products made up for experience.
- Online store
Representatives very hard to deal with
I have made a purchase from COMPUTER ALLIANCE PTY LTD trading as computer_alliance eBay store recently, having paid $270. But, just a few days later, I found identical item on mwave.com.au about $20 cheaper.
I have contacted eBay as they offer price beat after the purchase, but, unfortunately, I was 2 days too late for that (they only cover 2 days protection on purchases like that).
I have contacted computer_alliance via eBay and enquired whether they could price match or offer any other type of compensation for my monetary loss. They have ref...
Fast Computer, Low Sound Quality...
The store interface was easy to navigate...
I was not so satisfied that I could only choose between a couple of brands....
I rated the product I bought 3 stars because I am highly dissatisfied with the sound quality of my laptop. It is very low altogether and once put at the highest volume the sounds distorts and pops, which shows proof of a low quality product. Only thing I was satisfied with was the speed of the laptop. I am considering a return. I spent over 2,000 AUD and I can't even get a good sound quality. Step your game up computer Alliance!
Ordered from their Ebay store was told I couldn't Pick up and waited 2 weeks and STILL NOT DELIVERED
I ordered 4 Printers from their Ebay store as it was cheaper than going instore after ebays discounts. I arrived for pick up and was told they had to be delivered despite them being instock in the shop. WTH? The printers were dispatched the next day and to date they have yet to arrive (2 WEEKS LATER) I only live 20 minutes drive from the store. WHERE ARE MY DAMN PRINTERS.
WD My Cloud Home Duo is very meh
Easy to set up and that's where the good stuff stops. Unfortunately the cable supplied was damaged, can't easily set a static IP address, the multiple user accounts are extremely limited in that non admin users have one directory to share. Having to sign up to PLEX to stream media is a real hassle, on some devices you may have to acutally pay to use PLEX. If you are looking to back up your own data (private or business) and no one elses then this is excellent, the mobile access is really good.
I was very pleased with the price for the laptop I purchased, and the relatively quick delivery. I was underwhelmed by the payment, invoicing, and receipting process, which left a fair bit to be desired and made my reimbursement from my workplace unnecessarily laborious, however the staff did try to be helpful and replied to my email over the weekend.
I bought a 2080Ti got it for a really good price lowest I've ever seen it. Site is easy to navigate and they have a good range.
The only downside is shipping I would avoid Star Track took a week and a half to get a product with express shipping with other couriers I usually receive goods in 48 hrs.
- Physical store
Vive VR headset
I purchased HTC Vive and I like it when it works, Google " Vive headset not tracking" for a better picture. After setup it worked fine until I shifted my PC to the other side of the room, I left the base stations where they were and that is when I ran into tracking problems [headset not working] so I shifted it back and it worked again. A few weeks later I thought I had resolved the problem and tried relocating my PC again, same result, headset not tracking, I shifted it back again and then had problems with the base stations not picking ...up, they had not been moved and I have just fixed that, for now. I also checked the internet download speed at the new location I had for my PC [WiFi connection] and it was a bit slower than its current location this indicates some interference which could be affecting the Vive, I think the Vive is pretty sensitive to interference of any kind and that is what they are not telling you. However if you can cope with that the ability to move around even in a limited fashion still beats the sit or stand options hands down. Though I think this may well go the same way as 3D for similar reasons, pity because I like both.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.