Reviewer Photos & Videos
- Online store
Their own interpretation of the ACCC's refund rights.
Purchased an ASUS Strix X570 Gaming-E motherboard back in October 2020. At the time there was a long wait to get other parts so I did not have a chance to try it until March of 2021. The item was dead on arrival but as I felt to blame for taking so long to test it, I only asked for a repair.
Item was received a few weeks later working back but missing a tiny screw (m.2 drive screw) and one of the clips (pci-e release clip) looked like it had been chewed on. I emailed them and requested a screw but was told they don't keep spares... Clearly the...y kept at least 1 spare! Was only able to source one on eBay adding another week before I could reassemble my computer. Item failed again last week. Stopped working with no signs of life. All other parts of computer tested working. Was advised by James at Computer Alliance that my item was confirmed faulty and now needs to go back to the manufacturer for repair. I requested a refund as it was the second time it had a major problem but was told it's only a minor problem and not considered a major problem/eligible for a refund as it can be repaired in a reasonable amount of time. This only works if you mix and match parts of the ACCC's major problem dot points.
Warranty means nothing, even for faulty parts under 1 year old
I brought a computer from their system builder in Jan 2021, it was meant to have a 3 year warrenty, I had to send it back after a couple of days because the GPU was faulty and kept glitching out the screen. When I called they requested I pay the postage and would not pay for it to be returned. I got it back, but only half a refund.
Now, Eleven and a half months later the AIO failed in it, they insisted I send back the whole PC at my cost so they could test it, each time I send it back it takes 3 weeks before I see it again, so I did not, inst...ead I replaced the AIO with a different vendors one and it worked good again. When I gave them the evidence they asked I send back the faulty unit at my own cost, they said they will refund the product only. Only after complaining and quoting the consumers garentee act did they give me a return ticket, this should not be the case for faulty goods under warranty in my opinion. This system has their 3 year warranty, but yet they won't pay postage for their faulty parts without a fight, it's not worth the trouble, all I can imagine is all the reviews on this site are doctored as there is no way they are a good dealer. Avoid, Scoptec or MSY are much better service.
- Physical store
Absolutely rubbish After-sales-service! DO NOT BUY from them!
I bought a LaCie Rugged 5TB HDD for AU$219 on 3rd December 2021 from Computer Alliance through amazon.com.au. At the time of purchase, I didn’t realise I was buying from a third party seller.
Upon connecting the HDD to my MacBook Pro 2020, I started backing up data. It started clicking hard (what's known as the Click of Death in the industry) when it started copying a file between 1 & 3GB. I unplugged it to avoid any further damage, reconnected it and the file was no longer being recognised on the Mac. I tried a couple of times but had no luck.... Fortunately, my son has a Windows Laptop and I plugged it into that, the system immediately recognised it as a corrupted volume and suggested formatting it. I clicked on Format and it showed another error while trying to format it in NTFS (I have Paragon NTFS on my Mac so running it wouldn't be a problem). I then tried formatting it as exFAT and it worked. I then connected it to my Mac and it started working again, as soon as it started copying larger files, same problem. I didn't have time to run extensive tests on it so I went back to Amazon and requested a refund, this is when I realised I had bought it from a third party seller "Computer Alliance", my confidence level just dropped, however as I needed a backup ASAP, so I bought another HDD. Despite detailing the issue, that the problem only occurred on my MacBook Pro 2020, the seller didn't refund my money in full, deducting over 10% for no reason from an AU$219 product, $22.00. 1. The product did not operate as advertised. 2. I was neither consulted, nor advised prior to the partial refund being processed.
DO NOT BUY HERE!
After service is terrible! Did not honour warranty for manufacturing fault!! DO NOT BUY FROM THIS SHOP!! Customer service from Mananger was rude and borderline abusive!
- Online store
Lack of understanding after sending the wrong item
After receiving an item that differed for what was ordered, organizing a quick replacement was impossible without allowing for lockdown
- Online store
Unable to claim warranty for unstable CPU even after ample evidence
Purchased Ryzen5 3600X + MSI B450I + Corsair 32GB (2x16GB) Vengeance kit in Sept 2019.
Started having crash/BSOD issue in early 2021 and investigated it for a few months before pin-pointing to CPU being the most likely culprit as it often fails Core#2 in Prime95 for me (discussion on Prime95 forum here: https://www.mersenneforum.org/showthread.php?t=26930 and steps I tried to troubleshoot/fix the issue is here https://forums.whirlpool.net.au/thread/9n1j117x)
Contacted Computer Alliance in . Told to pay shipping to send over for testing in early...
The website was nice and easy to use, customer service was good and prompt BUT.... the first time my custom desktop arrived the graphics was dead and also CPU fan was not attached to the heatsink, so I sent back the pc then when it was returned, it was working fine but my second harddrive was not seated correctly nor was it connected so I had to go into the case and reconnect it all. Overall I'm happy with the customer services but very disappointed in the quality of the build. There should also have been some packing on the inside of the case to prevent parts from coming loose and damaging others.
- Physical store
ASUS ROG SCAR 15 G532LW-AZ056T 15.6" Intel Core i7 Notebook Win 10 Home
Purchased the ASUS ROG SCAR 15 G532LW-AZ056T 15.6" Intel Core i7 Notebook Win 10 Home at the SALE PRICE very disappointed to see it $200 less than the sale price 2 weeks latter difficult to trust them again as the sales man said there was no wiggle room on price .staff and service are excellent .
No respect for customers, happy to take your money but refusing to resolve after sale problems
I was loyal customer for more than 12 years and had few issues in the past with warranty claims but today they refused to replace my Corsair headset with faulty design which is causing pain and discomfort, there are some hard bumps inside earphones pressing against my ear. Have you ever seen any headset with bumps inside the earphones? After speaking with them over the phone, they told me to bring the hadset to the store for inspection. Computer Alliance technician told me that the faulty design is not a valid reason for returning the headset ...and there is also no option to upgrade to more expensive one. I also told them that they should contact the manufacturer and explain what is wrong with the headset and if they think that my complain is not valid I will accept that without any problems. They simply refused to help me out. I am done shopping at Computer Alliance. There are many other computer stores with lower prices and much better handling of warranty claims.
Customer service is bad, people are left waiting for no reason.
Every product has warranty and they claim that THIS particular product that I want to return has no warranty.
Ordered to have my PC air sprayed to clean, it was not clean.
I don't know why they have good reviews, my experience was terrible.
Delay in shipping & need to improve customer service
- Need to improve on shipping timeframe once order is placed. No excuses.
- Expect polite response when customer contact for queries, bargain or more info about the product.
+ Better pricing in eBay store
Questions & Answers
Hey, I was wondering what the average time it would take a package to ship to Melbourne, or if there was a way to see estimated time. Ty
We try to ship on the same or next business day from when you order by Parcelpost (to a residential address), or Startrack (to a commercial address). Commercial deliveries to Melbourne addresses are t...aking 2 to 5 days. If we're sending to a residential address, then we're finding that stuff is quite fast to get to the local distribution centre (so it doesn't seem to matter much where its coming from) but is taking a long time between the local distribution centre and the final address. Australia post is still slow from the lockdown... It will take at least a week, probably 10 days and maybe more. Things are now improving since lockdown has ended.
If I were to buy a motherboard to pick up, how would I ask them to do a BIOS software update? Do I call them after I make the purchase or is there an option on the website?
Ring through to Sales and order the mainboard for pickup, they will organize the BIOS update for you and call when completed
Do you guys do BIOS updates for motherboards?
Hi Tracey, Yes our service technicians do Bios updates on request. Contact us via phone on 34213200 or visit the store
Get an answer from our members and Computer Alliance representatives
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