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Computer Alliance

Computer Alliance

Online store, Physical store
4.8 from 2,643 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Computer Alliance

Reviews

4.8
23 reviews
  • Product Quality
    4.5 (2)
  • Return Claim MadeYes · No (2)
  • Shipping
    1.0 (1)
  • Customer Service
    5.0 (1)
  • Warranty Claim MadeYes (2) · No
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Neil McCoy
Neil McCoySouth East Queensland, QLD

ASUS ROG SCAR 15 G532LW-AZ056T 15.6" Intel Core i7 Notebook Win 10 Home

published

Purchased the ASUS ROG SCAR 15 G532LW-AZ056T 15.6" Intel Core i7 Notebook Win 10 Home at the SALE PRICE very disappointed to see it $200 less than the sale price 2 weeks latter difficult to trust them again as the sales man said there was no wiggle room on price .staff and service are excellent .

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store Location1517 Logan Rd, Mt Gravatt,Ph: 07 3421 3200
Warranty Claim MadeYes
Product Purchasednot on this purchase excellent service of older claim.
Sameer Choudhari
Sameer ChoudhariSouth East Queensland, QLD
  • 3 reviews
  • 1 like

Delay in shipping & need to improve customer service

published

- Need to improve on shipping timeframe once order is placed. No excuses.
- Expect polite response when customer contact for queries, bargain or more info about the product.
+ Better pricing in eBay store

Product Quality
4/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Product Purchased6TB WD 3.5" 7200rpm SATA 6Gb/s Black HDD PN WD6003FZBX

Questions & Answers

alexander290305
alexander290305asked
Online store

Hey, I was wondering what the average time it would take a package to ship to Melbourne, or if there was a way to see estimated time. Ty

1 answer
Computer Alliance
Computer A.Computer Alliance

We try to ship on the same or next business day from when you order by Parcelpost (to a residential address), or Startrack (to a commercial address). Commercial deliveries to Melbourne addresses are taking 2 to 5 days.

If we're sending to a residential address, then we're finding that stuff is quite fast to get to the local distribution centre (so it doesn't seem to matter much where its coming from) but is taking a long time between the local distribution centre and the final address. Australia post is still slow from the lockdown... It will take at least a week, probably 10 days and maybe more. Things are now improving since lockdown has ended.

Tracey H.
Tracey H.asked
Computer Alliance

If I were to buy a motherboard to pick up, how would I ask them to do a BIOS software update? Do I call them after I make the purchase or is there an option on the website?

1 answer
Computer Alliance
Computer A.Computer Alliance

Ring through to Sales and order the mainboard for pickup, they will organize the BIOS update for you and call when completed

Tracey H.
Tracey H.asked
Computer Alliance

Do you guys do BIOS updates for motherboards?

1 answer
Computer Alliance
Computer A.Computer Alliance

Hi Tracey, Yes our service technicians do Bios updates on request. Contact us via phone on 34213200 or visit the store

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