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Computer Alliance

Computer Alliance

Online store, Physical store
4.8 from 2,643 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Computer Alliance

Reviews

4.1
25 reviews
  • Product Quality
    1.8 (4)
  • Return Claim MadeYes (6) · No
  • Shipping
    4.0 (1)
  • Customer Service
    1.0 (2)
  • Warranty Claim MadeYes · No (6)
Previous
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Dr T ONeill
Dr T ONeillGreater Melbourne (Inner), VIC
  • 3 reviews

Wouldn't accept return of brand new router pack that didn't work

published

Bought 2 pack of ASUS RT-AC67Us. Were woefully flaky and kept dropping out. AX92U right next to them stayed up.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo

Not ordering from here again - poor customer service.

published
Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Anon123
Anon123South East Queensland, QLD

Restocking Fee advertised on Website but not Instore or on Invoice

published

I was sold the incorrect item and the sales guy opened the packaging to check content before I walked out the door I didnt' realise this until I got home went back the following weekend and was charged a $40 restrocking fee on a $400 item I would never shop at this store again very poor customer experience save yourself the hassle shop at MSY or Umart.

Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationBrisbane
Warranty Claim MadeNo
Yasmeen
YasmeenBrisbane
  • 2 reviews
  • 1 like

Cheating and Lier

published

I bought a Dell USB C D6000 docking station. The item comes with a USB C cable with USB C to USB A adapter. The specification claims this item supports three 4k monitors simultaneously. Actually, it only suppors two monitors when use USB A. No where say two monitors only when use USB C to A adapter, even in DELL official website. I returned the item next day and the guy promised to give full refund. However, I found they lied when I checked my bank account a few days late.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedDell D6000 USB C Docking Station
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Darrel
DarrelIllawarra, NSW
  • 3 reviews
  • 2 likes

Item sent was not as described.

published
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
BSW
BSWSouth East Queensland, QLD
  • 3 reviews

Dishonest management

published

Sold me item that won’t work on my home setup (I’m running 32bit and it only works on 64bit. They said very few people use 32bit now) and then charged “restocking fee” upon return despite this not being listed as return condition on invoice and return sales person agreeing I was sold the wrong thing. Would never recommend as too suspicious now what other things they are doing/charging for behind backs. Sales staff were friendly and honest but can’t say much for management.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationMount Gravatt
Warranty Claim MadeNo

Questions & Answers

alexander290305
alexander290305asked
Online store

Hey, I was wondering what the average time it would take a package to ship to Melbourne, or if there was a way to see estimated time. Ty

1 answer
Computer Alliance
Computer A.Computer Alliance

We try to ship on the same or next business day from when you order by Parcelpost (to a residential address), or Startrack (to a commercial address). Commercial deliveries to Melbourne addresses are taking 2 to 5 days.

If we're sending to a residential address, then we're finding that stuff is quite fast to get to the local distribution centre (so it doesn't seem to matter much where its coming from) but is taking a long time between the local distribution centre and the final address. Australia post is still slow from the lockdown... It will take at least a week, probably 10 days and maybe more. Things are now improving since lockdown has ended.

Tracey H.
Tracey H.asked
Computer Alliance

If I were to buy a motherboard to pick up, how would I ask them to do a BIOS software update? Do I call them after I make the purchase or is there an option on the website?

1 answer
Computer Alliance
Computer A.Computer Alliance

Ring through to Sales and order the mainboard for pickup, they will organize the BIOS update for you and call when completed

Tracey H.
Tracey H.asked
Computer Alliance

Do you guys do BIOS updates for motherboards?

1 answer
Computer Alliance
Computer A.Computer Alliance

Hi Tracey, Yes our service technicians do Bios updates on request. Contact us via phone on 34213200 or visit the store

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Computer Alliance

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