Reviewer Photos & Videos
Tried to buy a video card online denied my purchase because they said they are facing a spate of credit card fraud
Bad service at all times
Must focus on a better business and stop treating everyone like a criminal bad bad
One star because the router works
Website text is not user friendly or easy to read. Also my router I bought, I could not see if it was suitable for FTTN connections. It isn't. So I had to use an old modem with it. I wouldn't have bought this model of I had known. So product description not clear, and not easy to find what I wanted either, for the purpose I needed it for. Now I'm stuck with this product. Customer service not great either, staff unhelpful.
- Online store
Poor customer service - Blaming on internal system issues - refused to rectify simple order
Ordered items via Amazon Computer alliance. Found cheaper item on their eBay front.
Cancelled order via Amazon. Next day [Name Removed] cancels eBay order that had the discount.
Called and he refused to fix as he said they cant see where it came from in their system. "Too bad, you asked to cancel". Called reception raise complaint and asked to escalate. Turns out [Name Removed]was their highest manager. Just the attitude shown here lost my business.
- Online store
Very bad customer experience after payment
I could get a Thinkpad laptop for a good competitive price, but the additional 3 battery warranty was overcharged.
However, my warranty information was incorrect(laptop) and missing(battery) in Lenovo's system.
After many contacts (email and phone) the team did not come back to me despite promising they will look into it (Emails to [Name Removed], Phone to [Name Removed] and [Name Removed]).
Very bad experience, never buy here again.
Fast movers ... BUT ...
Have had two kid’s school laptops go bang over the past few months, and being pretty well sick of the same old garbage available locally, decided to try these folks online.
For purchase number one, had researched online reviews to death, and decided on a particular model of Asus. They had it, well priced. Ordered, got it next day. Wowwww. Impressive despatch times! BUT ... a couple of little issues at play - firstly the model we had chosen had a biometric recognition feature. The computer we got from Computer Alliance did not, despite being id...entical model number?! What gives here?! The biometric one had an easily identifiable difference in the picture .... which was also shown in the photo used by Computer Alliance to advertise the model! So ... contacted them via online chat, and they explained that yes, even though model number was identical, and yes even though the photo suggested we would be receiving the model with biometrics, they simply used the photo provided by Asus in their ad, and some computers have differing features from photos provided by manufacturers despite exact same model numbers ... blah blah blah! They said it was essentially our fault since all model features were articulated in the text of the ad! Well ... silly us - to think we were naive enough to assume we were getting the model shown clearly in the ad. None of the online research we had done suggested that this model was even available without the biometrics .... so how would we know?! Next little niggle ... their webpage advertised extended warranty on Asus - including our model - limited time only. There was nothing to suggest we got this. Contacted them again and were told that since we ordered the goods via e’bay the extension didn’t apply. We couldn’t recall how we’d ordered it since we’d discovered Computer Alliance’s existence while searching on e’bay ... but had visited their online store at some point while researching and comparing models, and must have noticed the extended warranty thing at that point.
Excellent customer service, transparent, slow delivery, wide range of products, very competitive prices, Paypal charge
Just around Christmas I needed some IT products. Unfortunately, one of Computer Alliance competitors (Mwave, that also has good reviews and competitive prices), didn't deliver an item I paid for, despite checking availability in advance with them.
While waiting for the refund from Mwave (very slow, through PayPal) I checked with Computer Alliance.
Not only the item was cheaper but they replied (on Saturday) in real time assuring about having plenty of them.
Very professional, they delivered slowly but with messages, being Christmas/New Year tim...
I purchased 32GB of ADATA DDR4 RAM 2x16GB for a new iMac 2020 i7 3.8Ghz it runs perfectly well according to specification no compatibility issue at all. I'm happy with my purchase the shop staff were friendly and courteous but very busy on Boxing Day.
Can't Blame Them For The Shipping Process
I ordered a case and a hard drive. Instead of packaging it into 1 item (or put the hard drive inside the case box) it was sent as x2 parcels. The case I got the next day, which was great. The hard drive? Even though it was picked up from the same location to be delivered to the same destination, wandered off somewhere and didn't get delivered for another few days, which delayed me building the computer. I know it's not their doing but please keep this in mind for the future and just bundle it up into 1 parcel if possible.
Mixed bag. some great staff and some total arrogant fools
Was told by the manager the fact I was disabled was irrelevant. despite all my business being through the national disability insurance scheme. very very rude and uncaring. all about the dollar these cowboys. there are cheaper and better run shops in Brisbane. sales manager a know it all that overstepped the mark. general manager I'm still pondering.
Cannot be Trusted
Check your invoices as we agreed on a price and then the salesman puts it through at full RRP and thought i wouldn't notice.
Good and speedy service
as per Title, was easy to navigate site, competitive price, and speedy delivery. moreover a good range of products available.
Good Customer Feedback and Replies
One of my orders were delayed by a whole week due to it running out of stock, customer service replied to my query and informed me of the situation instead of turning a blind eye towards a seemingly simple question. Thank you computer alliance, your help is greatly appreciated.
always a great experience
fast delivery, competitive prices and helpful online tools such as the pc build list.
only slight hang up was it was a bit of a pain to scroll through all the products of each catagory to find the right one in the system builder without the search function. if there was a way to sort by specific manufacturer in the drop down list it would help greatly. still a fantastic tool though
working from home means a lot of online meetings, i ordered Wacom Intuos Medium Bluetooth Black PN CTL-6100WL/K0-C which is very helpful especially when sharing power points , as it allows you to write and draw on slides (much more flexibility than a mouse) to help explain what is going on. My grandson loves it too as he likes to draw .
product at competitive price . No fuss , will use computer alliance again :)
Delivered pretty quickly considering the COVID situation.
- Physical store
Very fast serving and very accurate advice. I am looking forward to test my computer to see if it is what I was thinking of.
I was satisfied of their services before and for this reason I was coming back. Best price and you have the option to update the product as you want.
The reviewer stated that an incentive was offered for this review
Questions & Answers
If I were to buy a motherboard to pick up, how would I ask them to do a BIOS software update? Do I call them after I make the purchase or is there an option on the website?
Ring through to Sales and order the mainboard for pickup, they will organize the BIOS update for you and call when completed
Do you guys do BIOS updates for motherboards?
Hi Tracey, Yes our service technicians do Bios updates on request. Contact us via phone on 34213200 or visit the store
does the gigabyte b450m-h mainboard that i recently purchased from you require bios update to run amd ryzen 5 3600 cpu?
if so, how do i upgrade bios before installing the cpu?
Hi, No it doesn't require a BIOS update, you will see on the box that it has Ryzen 3000 Ready on it.
Get an answer from our members and Computer Alliance representatives
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.