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Computer Alliance

Computer Alliance

Online store, Physical store
4.8 from 2,621 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Computer Alliance

Reviews

  • Product Quality
    4.3 (60)
  • Return Claim MadeYes · No (69)
  • Shipping
    3.9 (40)
  • Customer Service
    3.4 (14)
  • Warranty Claim MadeYes · No (69)
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Reviewer Photos & Videos

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Bernie Vink
Bernie VinkGreater Melbourne (Outer), VIC

very good product and speedy interstate delivery

published

The item purchased was exactly what was needed and works great.
The delivery was very quick considering it had to come from interstate item.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedCooler Master 750W Power Supply
Bart
BartWide Bay-Burnett, QLD
  • 6 reviews
  • 1 like

Who Cares?

published

Fast delivery BUT, it would have been far more preferable if time would have been taken when sending the item. My item was posted in it's original box without any further protection. It looks that a careless attitude is the practice at Computer Alliance! Also, be aware that this company has the most appalling return policy! This being completely in their favour. Lesson learned! I can only recommend to shop elsewhere after all, nobody likes his items be delivered DAMAGED!

Product Quality
5/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Andrew
Andrew Sydney, NSW

Tried to buy a video card online denied my purchase because they said they are facing a spate of credit card fraud

published

Bad service at all times
Must focus on a better business and stop treating everyone like a criminal bad bad

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedASUS ROG Strix GeForce RTX 3080 Gaming 10GB
Nisar A.
Nisar A.South East Queensland, QLD

One star because the router works

published

Website text is not user friendly or easy to read. Also my router I bought, I could not see if it was suitable for FTTN connections. It isn't. So I had to use an old modem with it. I wouldn't have bought this model of I had known. So product description not clear, and not easy to find what I wanted either, for the purpose I needed it for. Now I'm stuck with this product. Customer service not great either, staff unhelpful.

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTP-Link AX1500 Archer AX10
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Tim
TimSydney, NSW
  • 7 reviews
  • 4 likes

Poor customer service - Blaming on internal system issues - refused to rectify simple order

published

Ordered items via Amazon Computer alliance. Found cheaper item on their eBay front.
Cancelled order via Amazon. Next day [Name Removed] cancels eBay order that had the discount.
Called and he refused to fix as he said they cant see where it came from in their system. "Too bad, you asked to cancel". Called reception raise complaint and asked to escalate. Turns out [Name Removed]was their highest manager. Just the attitude shown here lost my business.

  • Thumbnail
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Tibor
TiborSouth East Queensland, QLD
  • 3 reviews

Very bad customer experience after payment

published

I could get a Thinkpad laptop for a good competitive price, but the additional 3 battery warranty was overcharged.
However, my warranty information was incorrect(laptop) and missing(battery) in Lenovo's system.
After many contacts (email and phone) the team did not come back to me despite promising they will look into it (Emails to [Name Removed], Phone to [Name Removed] and [Name Removed]).

Very bad experience, never buy here again.
(Order #805719)

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Wisey
WiseyToowoomba
  • 92 reviews
  • 108 likes

Fast movers ... BUT ...

published
Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

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ordinarycookandy
ordinarycookandySouth East Queensland, QLD

Happy Camper!

published

I purchased 32GB of ADATA DDR4 RAM 2x16GB for a new iMac 2020 i7 3.8Ghz it runs perfectly well according to specification no compatibility issue at all. I'm happy with my purchase the shop staff were friendly and courteous but very busy on Boxing Day.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMt Gravatt Qld
Warranty Claim MadeNo

Can't Blame Them For The Shipping Process

published

I ordered a case and a hard drive. Instead of packaging it into 1 item (or put the hard drive inside the case box) it was sent as x2 parcels. The case I got the next day, which was great. The hard drive? Even though it was picked up from the same location to be delivered to the same destination, wandered off somewhere and didn't get delivered for another few days, which delayed me building the computer. I know it's not their doing but please keep this in mind for the future and just bundle it up into 1 parcel if possible.

Product Quality
5/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Brent Bryan
Brent BryanSouth East Queensland, QLD

Mixed bag. some great staff and some total arrogant fools

published

Was told by the manager the fact I was disabled was irrelevant. despite all my business being through the national disability insurance scheme. very very rude and uncaring. all about the dollar these cowboys. there are cheaper and better run shops in Brisbane. sales manager a know it all that overstepped the mark. general manager I'm still pondering.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationmt Gravatt
Warranty Claim MadeNo
Leslie
LeslieSouth East Queensland, QLD
  • 2 reviews

Good and speedy service

published

as per Title, was easy to navigate site, competitive price, and speedy delivery. moreover a good range of products available.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedASUS AC2600 Dual-WAN VPN Wi-Fi Router
Lawrence
LawrenceGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Good Customer Feedback and Replies

published

One of my orders were delayed by a whole week due to it running out of stock, customer service replied to my query and informed me of the situation instead of turning a blind eye towards a seemingly simple question. Thank you computer alliance, your help is greatly appreciated.

Product Quality
5/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGigabyte Z390 AORUS Motherboard
Electronics & Computing Shops

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Glen S.
Glen S.South East Queensland, QLD

always a great experience

published

fast delivery, competitive prices and helpful online tools such as the pc build list.
only slight hang up was it was a bit of a pain to scroll through all the products of each catagory to find the right one in the system builder without the search function. if there was a way to sort by specific manufacturer in the drop down list it would help greatly. still a fantastic tool though

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

great service

published

working from home means a lot of online meetings, i ordered Wacom Intuos Medium Bluetooth Black PN CTL-6100WL/K0-C which is very helpful especially when sharing power points , as it allows you to write and draw on slides (much more flexibility than a mouse) to help explain what is going on. My grandson loves it too as he likes to draw .
product at competitive price . No fuss , will use computer alliance again :)
Delivered pretty quickly considering the COVID situation.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedWacom Intuos Medium Bluetooth
Costi
CostiSouth East Queensland, QLD

Asus G512

published

Very fast serving and very accurate advice. I am looking forward to test my computer to see if it is what I was thinking of.
I was satisfied of their services before and for this reason I was coming back. Best price and you have the option to update the product as you want.

Product Quality
5/5
Customer Service
5/5
Return Claim MadeNo
Store Location1517 Logan Road, Mount Gravatt
Warranty Claim MadeNo
Product PurchasedASUS ROG Strix G15 G512LW-HN038T
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Questions & Answers

Tracey H.
Tracey H.asked
Computer Alliance

If I were to buy a motherboard to pick up, how would I ask them to do a BIOS software update? Do I call them after I make the purchase or is there an option on the website?

1 answer
Computer Alliance
Computer A.Computer Alliance

Ring through to Sales and order the mainboard for pickup, they will organize the BIOS update for you and call when completed

Tracey H.
Tracey H.asked
Computer Alliance

Do you guys do BIOS updates for motherboards?

1 answer
Computer Alliance
Computer A.Computer Alliance

Hi Tracey, Yes our service technicians do Bios updates on request. Contact us via phone on 34213200 or visit the store

hotmud
hotmudasked
Online store

does the gigabyte b450m-h mainboard that i recently purchased from you require bios update to run amd ryzen 5 3600 cpu?
if so, how do i upgrade bios before installing the cpu?

1 answer
Computer Alliance
Computer A.Computer Alliance

Hi, No it doesn't require a BIOS update, you will see on the box that it has Ryzen 3000 Ready on it.

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