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Computer Alliance

Computer Alliance

Online store, Physical store (See All)
4.8 from 2,672 reviews · View Statistics
See the Best Electronics & Computing Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Computer Alliance

Reviews

  • Product Quality
    4.3 (42)
  • Return Claim MadeYes (18) · No (24)
  • Shipping
    4.4 (23)
  • Customer Service
    4.1 (18)
  • Warranty Claim MadeYes (46) · No
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Reviewer Photos & Videos

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Good to see actual products

published

People were very knowledgeable and helpful. Store does get busy because people like it. The store is very clean and logically organised. Display products were all working and useful to compare. They help you make the right choice at a competitive price.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMount gravatt
Warranty Claim MadeYes
Product PurchasedComsol High Speed HDMI Cable - Ultra Thin
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Jules S
Jules SSouth East Queensland, QLD

I wouldn't go anywhere else!

published

Have been shopping here for 20 years. Prices are great and the team are always helpful and very friendly. Have never had an issue. If I run into some trouble on something they are very knowledgeable and helpful. I have tried a few other places but keep coming back because they are just a great service.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMt Gravatt QLD
Warranty Claim MadeYes
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MPG Z690 FORCE WIFI is the best motherboard I had

published

Aesthetics and built is great, perfect for my arctic white theme. NVME slots were massive and heat sink are amazing, gaming performance is great for this motherboard.

  • Thumbnail
Product Quality
5/5
Shipping
3/5
Return Claim MadeNo
Warranty Claim MadeYes
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The reviewer stated that an incentive was offered for this review

Harry P
Harry PMetropolitan Adelaide, SA

Their own interpretation of the ACCC's refund rights.

published
  • Thumbnail
Product Quality
1/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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forox924
forox924Melbourne
  • 3 reviews
  • 12 likes

Warranty means nothing, even for faulty parts under 1 year old

published
Product Quality
1/5
Shipping
2/5
Incentivised Review No
Warranty Claim MadeYes
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Chunki LaFanga
Chunki LaFangaCentral Highlands and Goldfields, VIC
  • 17 reviews
  • 10 likes

Absolutely rubbish After-sales-service! DO NOT BUY from them!

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store Locationonline
Warranty Claim MadeYes
Product PurchasedLaCie Rugged Mini
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DO NOT BUY HERE!

published

After service is terrible! Did not honour warranty for manufacturing fault!! DO NOT BUY FROM THIS SHOP!! Customer service from Mananger was rude and borderline abusive!

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationMt Gravatt
Warranty Claim MadeYes
Product PurchasedHP Notebook - 14-BP115TX
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Related Articles

Previous
Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
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ChrisB
ChrisBGreater Melbourne (Outer), VIC

Lack of understanding after sending the wrong item

published

After receiving an item that differed for what was ordered, organizing a quick replacement was impossible without allowing for lockdown

Product Quality
2/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedDrayTek Vigor2865ac
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T Z Wong
T Z Wong
  • 2 reviews

Unable to claim warranty for unstable CPU even after ample evidence

published
Incentivised Review No
Warranty Claim MadeYes
Product PurchasedAMD Ryzen 5 3600X
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Electronics & Computing Shops

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Jack L.
Jack L.Wide Bay-Burnett, QLD
  • 4 reviews

Excellent aftersales support

published

I received my workstation fast and to the correct specification. However, soon after I started experiencing issues that seemed related to the graphics card. I tried to avoid sending the whole system back to Brisbane (I live in regional QLD) so I provided detailed issue description to the guys at CA and they agreed to exchange the GPU only, rather than returning the whole box to Brisbane for diagnostics.
The new graphics card works great. The whole process was fast and efficient.
Great stuff, guys. I couldn't recommend you more.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
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New Router - Solved my problem, quickly.

published

Easy to find the exact model router I was after. Delivered promptly without any fuss. This router was to replace one of a pair of Asus AiMesh routers whose WAN port was fried by lightning strike (common to this router I believe). I found that I didn't need to hardwire between routers to enable AiMesh, but that it worked just as effectively via WiFi. Now I have a 3 node AiMesh setup which provides seamless coverage across our house and yard. - Flyin'.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
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Desley
DesleySouth East Queensland, QLD

Great service!

published

Quick service. Showed me a few options. Fair prices. Needed some after sale service to help with set up. Prompt replies to my email after hours.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMy Gravatt, QLD
Warranty Claim MadeYes
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Electronics & Computing Shops

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Adrian
AdrianCentral Queensland, QLD
  • 2 reviews

Decent prices, quick service and delivery, recommended.

published

QLD based store, decent services and prices are competitive. Have also in the past claim warranty without any issues. highly recommended.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
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jk82
jk82Melbourne
  • 6 reviews
  • 5 likes

Good shop - but returns take a while

published

Good shop but returns take a while. If you have to return a product then it can take a while due to shortages.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedASUS TUF Gaming GeForce RTX 3070
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Nyasha
Nyasha
  • 2 reviews

Sloppy work

published

The website was nice and easy to use, customer service was good and prompt BUT.... the first time my custom desktop arrived the graphics was dead and also CPU fan was not attached to the heatsink, so I sent back the pc then when it was returned, it was working fine but my second harddrive was not seated correctly nor was it connected so I had to go into the case and reconnect it all. Overall I'm happy with the customer services but very disappointed in the quality of the build. There should also have been some packing on the inside of the case to prevent parts from coming loose and damaging others.

Product Quality
3/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Questions & Answers

alexander290305
alexander290305asked
Online store

Hey, I was wondering what the average time it would take a package to ship to Melbourne, or if there was a way to see estimated time. Ty

1 answer
Computer Alliance
Computer A.Computer AllianceSend a private message
Tracey H.
Tracey H.asked
Computer Alliance

If I were to buy a motherboard to pick up, how would I ask them to do a BIOS software update? Do I call them after I make the purchase or is there an option on the website?

1 answer
Computer Alliance
Computer A.Computer AllianceSend a private message

Ring through to Sales and order the mainboard for pickup, they will organize the BIOS update for you and call when completed

Tracey H.
Tracey H.asked
Computer Alliance

Do you guys do BIOS updates for motherboards?

1 answer
Computer Alliance
Computer A.Computer AllianceSend a private message

Hi Tracey, Yes our service technicians do Bios updates on request. Contact us via phone on 34213200 or visit the store

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Computer Alliance

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