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Computer Alliance

Computer Alliance

Online store, Physical store
4.8 from 2,643 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Computer Alliance

Reviews

4.1
25 reviews
  • Product Quality
    4.2 (17)
  • Return Claim MadeYes (25) · No
  • Shipping
    4.9 (12)
  • Customer Service
    3.0 (4)
  • Warranty Claim MadeYes · No (25)
Previous
Next
Dr T ONeill
Dr T ONeillGreater Melbourne (Inner), VIC
  • 3 reviews

Wouldn't accept return of brand new router pack that didn't work

published

Bought 2 pack of ASUS RT-AC67Us. Were woefully flaky and kept dropping out. AX92U right next to them stayed up.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo

Not ordering from here again - poor customer service.

published
Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
A to B driver
A to B driverBrisbane
  • 4 reviews
  • 1 like

Excellent prices, excellent support

published

After buying the parts online from their online store (super easy, fantastic prices) for my new gaming PC, I assembled it but there was no monitor signal.

I took it in on Saturday morning and the very helpful technician glanced at the parts and immediately identified the issue.

My PC was fixed on the same day free of charge.

I will definitely be returning and recommending them to friends and family!

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationMt Gravatt
Warranty Claim MadeNo
Anon123
Anon123South East Queensland, QLD

Restocking Fee advertised on Website but not Instore or on Invoice

published

I was sold the incorrect item and the sales guy opened the packaging to check content before I walked out the door I didnt' realise this until I got home went back the following weekend and was charged a $40 restrocking fee on a $400 item I would never shop at this store again very poor customer experience save yourself the hassle shop at MSY or Umart.

Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationBrisbane
Warranty Claim MadeNo
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Great service

published

I received fast service and delivery interstate even in these covid times.
Website was easy to navigate and products were a reasonable price.
When I needed to contact the service people, it was no trouble at all and they were really helpful
Good service , nothing to complain about

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Cody C.
Cody C.Metropolitan Adelaide, SA

amazing customer service

published

I brought a wrong graphics card model and unfortunately need to return it. Return process is clear, the guy who respond to my email is very patient and reply within a short time.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Yasmeen
YasmeenBrisbane
  • 2 reviews
  • 1 like

Cheating and Lier

published

I bought a Dell USB C D6000 docking station. The item comes with a USB C cable with USB C to USB A adapter. The specification claims this item supports three 4k monitors simultaneously. Actually, it only suppors two monitors when use USB A. No where say two monitors only when use USB C to A adapter, even in DELL official website. I returned the item next day and the guy promised to give full refund. However, I found they lied when I checked my bank account a few days late.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedDell D6000 USB C Docking Station

Related Articles

Previous
Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
Next

Happy with the purchase, fast delivery

published

Item was shipped super fast. My Emails answered promptly. The Product was amazing. Very very happy with everything. Items were better than expected and packaging was very secure and safe

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedMsi gaming laptop
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Darrel
DarrelIllawarra, NSW
  • 3 reviews
  • 2 likes

Item sent was not as described.

published
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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Incredible communication and help

published

Bought a monitor on eBay that wasn’t compatible with laptop. Incredible communication in explaining input/output ports, plus help through the return process. 90% refund, even paying return postage! Amazing! ThankYou!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
lexxel
lexxelMetropolitan Adelaide, SA
  • 81 reviews
  • 55 likes

Great service and prompt delivery

published

I bought the Sound Blaster AE5 from them, came in quick time, their web site is good and managed to pick up a bargain on the sound card.
Well worth buying from if its right for you.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Robert O.
Robert O.South East Queensland, QLD
  • 2 reviews

Absolute Beast

published

Customer services was great! Quick responses to any email enquiry. The desktop itself is a beast of a computer, everything opens to quickly and games load incredibly fast! Ultra for days!

Product Quality
5/5
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedMSI Infinite X
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Electronics & Computing Shops

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Felix H.
Felix H.South East Queensland, QLD

Infinite S 9SC-004AU Amazing!!!!!! Awesome CRazy Good

published

Computer Alliance is the MSI Store of QLD, SO great, so helpful and the products are
fantastic the blow my mind away. Today was the first day ever entering computer alliance, and as soon as i walk through the doors my jaw dropped then followed by a humungus smile on my face with all the MSI products on display. thank you so much MSI :]

Product Quality
5/5
Customer Service
5/5
Return Claim MadeYes
Store Locationcomputer alliance
Warranty Claim MadeNo
Product PurchasedMSi Infinite PC
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

WereFlame
WereFlameSouth East Queensland, QLD

Excellent

published

This store was recommended to me for gaming PCs and hasnt let me down.
2 bought now!
Excellent service, patient and understanding.
Great customer service as well as online experience.! Thanks

Product Quality
5/5
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedMSi Infinite PC
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

CosmoKramer
CosmoKramerMetropolitan Adelaide, SA

Second time purchasing and will definitely continue too!

published

Second time dealing with Computer Alliance through their ebay store and like the first time was quick and painless. Was able to purchase an other 20% off deal through ebay and both times (especially being computer hardware) have been quick with excellent packaging making sure that the package arrives undamaged. Thanks again for the service!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo

Questions & Answers

alexander290305
alexander290305asked
Online store

Hey, I was wondering what the average time it would take a package to ship to Melbourne, or if there was a way to see estimated time. Ty

1 answer
Computer Alliance
Computer A.Computer Alliance

We try to ship on the same or next business day from when you order by Parcelpost (to a residential address), or Startrack (to a commercial address). Commercial deliveries to Melbourne addresses are taking 2 to 5 days.

If we're sending to a residential address, then we're finding that stuff is quite fast to get to the local distribution centre (so it doesn't seem to matter much where its coming from) but is taking a long time between the local distribution centre and the final address. Australia post is still slow from the lockdown... It will take at least a week, probably 10 days and maybe more. Things are now improving since lockdown has ended.

Tracey H.
Tracey H.asked
Computer Alliance

If I were to buy a motherboard to pick up, how would I ask them to do a BIOS software update? Do I call them after I make the purchase or is there an option on the website?

1 answer
Computer Alliance
Computer A.Computer Alliance

Ring through to Sales and order the mainboard for pickup, they will organize the BIOS update for you and call when completed

Tracey H.
Tracey H.asked
Computer Alliance

Do you guys do BIOS updates for motherboards?

1 answer
Computer Alliance
Computer A.Computer Alliance

Hi Tracey, Yes our service technicians do Bios updates on request. Contact us via phone on 34213200 or visit the store

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Computer Alliance

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