Reviewer Photos & Videos
Fast delivery BUT, it would have been far more preferable if time would have been taken when sending the item. My item was posted in it's original box without any further protection. It looks that a careless attitude is the practice at Computer Alliance! Also, be aware that this company has the most appalling return policy! This being completely in their favour. Lesson learned! I can only recommend to shop elsewhere after all, nobody likes his items be delivered DAMAGED!
Tried to buy a video card online denied my purchase because they said they are facing a spate of credit card fraud
Bad service at all times
Must focus on a better business and stop treating everyone like a criminal bad bad
- Online store
Not ordering from here again - poor customer service.
I ordered the wrong headset - my mistake, but a pretty normal one given the headset I wanted was only a few letters different, the same price, and looked the same. I told Computer Alliance immediately when I received it. They then told me that they wouldn't exchange it, and not only that, they wouldn't offer a full refund because I had opened the box. As I told them, and showed them in pictures, the only damage to the box was as a result of THEIR shipping. After I sent the photo proof, they didn't reply to my e...
One star because the router works
Website text is not user friendly or easy to read. Also my router I bought, I could not see if it was suitable for FTTN connections. It isn't. So I had to use an old modem with it. I wouldn't have bought this model of I had known. So product description not clear, and not easy to find what I wanted either, for the purpose I needed it for. Now I'm stuck with this product. Customer service not great either, staff unhelpful.
Great store other than one problem
The staff are helpful and didn’t try to sell me something more expensive when it wasn’t warranted. The problem with this store lies with one staff member, B. For the life of me I don’t know why the company keeps him on
- Online store
Poor customer service - Blaming on internal system issues - refused to rectify simple order
Ordered items via Amazon Computer alliance. Found cheaper item on their eBay front.
Cancelled order via Amazon. Next day [Name Removed] cancels eBay order that had the discount.
Called and he refused to fix as he said they cant see where it came from in their system. "Too bad, you asked to cancel". Called reception raise complaint and asked to escalate. Turns out [Name Removed]was their highest manager. Just the attitude shown here lost my business.
- Online store
Very bad customer experience after payment
I could get a Thinkpad laptop for a good competitive price, but the additional 3 battery warranty was overcharged.
However, my warranty information was incorrect(laptop) and missing(battery) in Lenovo's system.
After many contacts (email and phone) the team did not come back to me despite promising they will look into it (Emails to [Name Removed], Phone to [Name Removed] and [Name Removed]).
Very bad experience, never buy here again.
Slow to the point of being ridiculous
I work 16km from Computer Alliance but decided on a courier as I catch the train to work which makes pickup a little difficult.
Placed an order on Sunday afternoon and received an email that afternoon saying it had processed.
Item was picked up by the courier from the store on the following Tuesday night. It's now Thursday and the item is still in transit the the Pinkenba distribution centre where, presumably, it will be processed and actually sent out to me.
It sat in the store ready for 48 hours before the courier picked it up and, 4 days aft...
Mixed bag. some great staff and some total arrogant fools
Was told by the manager the fact I was disabled was irrelevant. despite all my business being through the national disability insurance scheme. very very rude and uncaring. all about the dollar these cowboys. there are cheaper and better run shops in Brisbane. sales manager a know it all that overstepped the mark. general manager I'm still pondering.
Restocking Fee advertised on Website but not Instore or on Invoice
I was sold the incorrect item and the sales guy opened the packaging to check content before I walked out the door I didnt' realise this until I got home went back the following weekend and was charged a $40 restrocking fee on a $400 item I would never shop at this store again very poor customer experience save yourself the hassle shop at MSY or Umart.
not overly impressed.
- wanted to order 2 SKUs not currently in stock
- emailed them, was advised "in stock at supplier, ETA likely a couple of weeks"
- after 3 weeks i ask for an updated ETA, advised one part arrived, other hopefuly end of week or early next week
- after 5 weeks from order, have to email again, other part still not in stock, "do you want to cancel that part or the whole order?" is the only response i'm given
- suggest that they should send me what they have now and the final part once it eventually arrives
- currently at 7 weeks from order, no update on second part but the other bits have arrived.
- get email to leave review here....
fwiw the 2 SKUs were from the same supplier, not different places or companies....Pros: - they've always replied to emails pretty quickly - the prices on the parts i *needed* were cheaper here than anywhere else and they're a weird part Cons: - i've had to chase them, no proactive updates - no forethought or offer with regards to "how about we just send you what's already here then sort the last bit out when it gets here?" - i'm still missing a part :(
CA Online Store
Great Store and the staff were extremely helpful.
The Filtering on the left hand side of the website made it particularly easy to navigate.
I did like the messenger chat where Will was on hand to answer my questions without pushing product.
To that point, a very happy experience.
Different story when I started setting up the laptop and realised that the advice that I had been given was completely incorrect.
I was sold a video dock with a laptop that does not support USB-C despite being reassured that it did. I also purchased a third monitor on the back of that advice.
The reviewer stated that an incentive was offered for this review
Cheating and Lier
I bought a Dell USB C D6000 docking station. The item comes with a USB C cable with USB C to USB A adapter. The specification claims this item supports three 4k monitors simultaneously. Actually, it only suppors two monitors when use USB A. No where say two monitors only when use USB C to A adapter, even in DELL official website. I returned the item next day and the guy promised to give full refund. However, I found they lied when I checked my bank account a few days late.
This store is a black-hearted store. The sales prima facie looked very enthusiastic to customers. The thing is they earn you money with extra profit and an extremely bad attitude after you pay a deposit. As my experience, after I pay 300 deposit for my computer build-up, I am totally lost and ripped off. Josh and Britt as two very bad salespeople did that making me paying an extra 270 dollars extra with a very very very bad attitude. My total building up cost is 4200, which should be 270 less. I will NEVER come to this rubbish store in future
Item sent was not as described.
A DVD/Blu-Ray burner was advertised as USB 3. The item received was USB 2. An employee tried to tell me it was USB 3, but the Manufacturer (LG) confirmed it was USB 2. He made up a fanciful story in an attempt to convince me to keep it. It had a USB 2 cable to the PC and NO USB 3 cable. He tried to get me to accept his tale by saying the USB 2 cable which was supplied was in case the PC it was to be used on, had only USB 2 technology. Utter rubbish ... in fact a deliberate lie!
Another employee then tried to convince me to keep the item,...saying that the USB 3 item was no better than USB 2 for my useage. I had to get forceful with him to convince him I wanted what was advertised, not what he wanted me to keep. I had to write an assertive email to him to accept that they were wrong and I was right ... so I insisted on a full refund. No apology was forthcoming for the wrong item being sent, or for them wanting to convince me to keep the item.
Questions & Answers
If I were to buy a motherboard to pick up, how would I ask them to do a BIOS software update? Do I call them after I make the purchase or is there an option on the website?
Ring through to Sales and order the mainboard for pickup, they will organize the BIOS update for you and call when completed
Do you guys do BIOS updates for motherboards?
Hi Tracey, Yes our service technicians do Bios updates on request. Contact us via phone on 34213200 or visit the store
does the gigabyte b450m-h mainboard that i recently purchased from you require bios update to run amd ryzen 5 3600 cpu?
if so, how do i upgrade bios before installing the cpu?
Hi, No it doesn't require a BIOS update, you will see on the box that it has Ryzen 3000 Ready on it.
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