Reviewer Photos & Videos
Tried to buy a video card online denied my purchase because they said they are facing a spate of credit card fraud
Bad service at all times
Must focus on a better business and stop treating everyone like a criminal bad bad
One star because the router works
Website text is not user friendly or easy to read. Also my router I bought, I could not see if it was suitable for FTTN connections. It isn't. So I had to use an old modem with it. I wouldn't have bought this model of I had known. So product description not clear, and not easy to find what I wanted either, for the purpose I needed it for. Now I'm stuck with this product. Customer service not great either, staff unhelpful.
- Online store
Poor customer service - Blaming on internal system issues - refused to rectify simple order
Ordered items via Amazon Computer alliance. Found cheaper item on their eBay front.
Cancelled order via Amazon. Next day [Name Removed] cancels eBay order that had the discount.
Called and he refused to fix as he said they cant see where it came from in their system. "Too bad, you asked to cancel". Called reception raise complaint and asked to escalate. Turns out [Name Removed]was their highest manager. Just the attitude shown here lost my business.
- Online store
Very bad customer experience after payment
I could get a Thinkpad laptop for a good competitive price, but the additional 3 battery warranty was overcharged.
However, my warranty information was incorrect(laptop) and missing(battery) in Lenovo's system.
After many contacts (email and phone) the team did not come back to me despite promising they will look into it (Emails to [Name Removed], Phone to [Name Removed] and [Name Removed]).
Very bad experience, never buy here again.
Mixed bag. some great staff and some total arrogant fools
Was told by the manager the fact I was disabled was irrelevant. despite all my business being through the national disability insurance scheme. very very rude and uncaring. all about the dollar these cowboys. there are cheaper and better run shops in Brisbane. sales manager a know it all that overstepped the mark. general manager I'm still pondering.
not overly impressed.
- wanted to order 2 SKUs not currently in stock
- emailed them, was advised "in stock at supplier, ETA likely a couple of weeks"
- after 3 weeks i ask for an updated ETA, advised one part arrived, other hopefuly end of week or early next week
- after 5 weeks from order, have to email again, other part still not in stock, "do you want to cancel that part or the whole order?" is the only response i'm given
- suggest that they should send me what they have now and the final part once it eventually arrives
- currently at 7 weeks from order, no update on second part but the other bits have arrived.
- get email to leave review here....
fwiw the 2 SKUs were from the same supplier, not different places or companies....Pros: - they've always replied to emails pretty quickly - the prices on the parts i *needed* were cheaper here than anywhere else and they're a weird part Cons: - i've had to chase them, no proactive updates - no forethought or offer with regards to "how about we just send you what's already here then sort the last bit out when it gets here?" - i'm still missing a part :(
CA Online Store
Great Store and the staff were extremely helpful.
The Filtering on the left hand side of the website made it particularly easy to navigate.
I did like the messenger chat where Will was on hand to answer my questions without pushing product.
To that point, a very happy experience.
Different story when I started setting up the laptop and realised that the advice that I had been given was completely incorrect.
I was sold a video dock with a laptop that does not support USB-C despite being reassured that it did. I also purchased a third monitor on the back of that advice.
This store is a black-hearted store. The sales prima facie looked very enthusiastic to customers. The thing is they earn you money with extra profit and an extremely bad attitude after you pay a deposit. As my experience, after I pay 300 deposit for my computer build-up, I am totally lost and ripped off. Josh and Britt as two very bad salespeople did that making me paying an extra 270 dollars extra with a very very very bad attitude. My total building up cost is 4200, which should be 270 less. I will NEVER come to this rubbish store in future
Great product, BAD online customer service
Recently bought a computer a couple of days ago, which is awesome. However, had to call twice in regards to my order.
The first time I called, I was speaking to a guy going by Chris’, very rude, no form of greetings, so brushed it off thinking, he had a bad day. Had answered all my questions but only by me forcing him, as he tried to end the call quickly.
The second was the worst, I didn’t catch his name because I was taken completely back from how he was talking to me, beyond rude, condescending...talking down/slowing his words as if talkin...g to young child. I felt like I did something bad for calling about a really simple enquiry. I am generally am, a nice guy and worked in customer service almost half my life and still do. Someone has to train these guys how to talk and speak in a civil manner...maybe give them tutorial lessons and activity to meet this. I have seen 16 year olds with better customer service.
Delay after delay...
Before I placed the order I was told it would be sent out within 5 days. 3 minutes later after I completed the purchase, the email confirmation said 2 weeks. I asked about it and was told that they're behind because of COVID19 and the guy on the phone made a mistake. Fair enough. People make mistakes and I can be patient and wait. They did offer me a free item after I ordered, lets see if they actually remember to put it in there.
Now here it is, 2 weeks later and it's still not ready. Going to be at least a few more days. And at least ...a week and a half for shipping.... Australia Post delivers things quicker. They take a week *maximum* but usually 3 or 4 days (and yes, that is during the pandemic. I've ordered quite a few things and they all arrived pretty quickly). This courier is going to take 50% more time *minimum* than AusPost's maximum time for delivery?? That's pathetic. Having said that, I ordered something from them a week before and it came quickly (though I did pay extra for express shipping and it came via AusPost, not whatever courier they use.) But the part I ordered is useless without a computer to put it in. And there was no option for express delivery this time. $75 for shipping should already *be* express, but whatever. Then, to top it all off, they send me an email with a link to this site and ask me for a review. Funny. Maybe send an email telling me my order has been delayed instead of one asking for a review for something I won't even get for *another* two weeks.
- Online store
Sent product only less than 1/2 the cable
Sent power supply rm1000i with only half the modular cable, fail to mention anything on the posting, because of this one if my 1TB ssd fried, asking for review after purchase but when I complaint they just ignore it. Stay away or just hope all your purchase are OK, since basically there is no support after you purchase anything from them.
- Online store
MSI Infinite 9SH-826AU GTX1660 Gaming PC
Monitor via redemption? the whole process is actually ridiculous, how do you review a product before you receive it. So Ive paid up, no monitor, Ive done the review and selected the monitor. Youd expect an email advising your monitor is on the way? Nope, a text? Nope, someone in the store helps? Nope, they dont even have a contact. Dont buy online from these guys, they dont even have contact relationships with their own suppliers.
Poor customer service
Lets be clear, this is a stockist, they are middle men for IT products, as such they need to have the highest regard for customer service.I was not satisfied with their service, and found their staff to be arrogant and rude. I wont be returning to this stockist, many other businesses with better people skills and desire to help. Very disappointed, did not feel like a valued customer. Also, the information that they scrape from customers serves their and third party promotion; be wary to understand what information you provide and how they will use and or sell to other users. Great range of quality products, but they are a stockist, a service provider and not a manufacturer.
I do everything I can to avoid shopping here.
I wasn’t going to write a review, but since you emailed me and asked me to:
I bought a fairly simple item, just wanted to buy it and walk out. I was forced to give my name, email address and full residential address in order to complete the sale. Was told it was compulsory. I said I’d prefer not to as I don’t see the need and I would rather not get marketing material or that sort of thing. The salesperson stifled a laugh and told me that wouldn’t happen. Then you email me and ask me to write a review...
Have shopped here a few times when I can’t find something elsewhere. Really don’t like it. Always something odd happens.
Extremely poor customer service
I recently purchased a motherboard which was different from the model I wanted but I went with the Computer Alliance recommendation.
I had no end of trouble trying to get the thing to work and gave up in frustration. I contacted Computer Alliance who said they would charge me a minimum of $120 to assemble it for me plus shipping cost to them plus shipping cost back to me.
So much for after-sales service.
Not surprised but very disappointed.
Turns out that the Computer Alliance so-called bargain was no bargain at all.
To add insult to injury I ...
Questions & Answers
If I were to buy a motherboard to pick up, how would I ask them to do a BIOS software update? Do I call them after I make the purchase or is there an option on the website?
Ring through to Sales and order the mainboard for pickup, they will organize the BIOS update for you and call when completed
Do you guys do BIOS updates for motherboards?
Hi Tracey, Yes our service technicians do Bios updates on request. Contact us via phone on 34213200 or visit the store
does the gigabyte b450m-h mainboard that i recently purchased from you require bios update to run amd ryzen 5 3600 cpu?
if so, how do i upgrade bios before installing the cpu?
Hi, No it doesn't require a BIOS update, you will see on the box that it has Ryzen 3000 Ready on it.
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