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Computer Alliance

Computer Alliance

Online store, Physical store
4.8 from 2,643 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Computer Alliance

Reviews

3.9
16 reviews
  • Product Quality
    1.6 (5)
  • Return Claim MadeYes (5) · No
  • Shipping
    3.0 (2)
  • Customer Service
    1.0 (3)
  • Warranty Claim MadeYes (5) · No
Previous
Next

DO NOT BUY HERE!

published

After service is terrible! Did not honour warranty for manufacturing fault!! DO NOT BUY FROM THIS SHOP!! Customer service from Mananger was rude and borderline abusive!

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationMt Gravatt
Warranty Claim MadeYes
Product PurchasedHP Notebook - 14-BP115TX
ChrisB
ChrisBGreater Melbourne (Outer), VIC

Lack of understanding after sending the wrong item

published

After receiving an item that differed for what was ordered, organizing a quick replacement was impossible without allowing for lockdown

Product Quality
2/5
Shipping
2/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedDrayTek Vigor2865ac
Nyasha
Nyasha
  • 2 reviews

Sloppy work

published

The website was nice and easy to use, customer service was good and prompt BUT.... the first time my custom desktop arrived the graphics was dead and also CPU fan was not attached to the heatsink, so I sent back the pc then when it was returned, it was working fine but my second harddrive was not seated correctly nor was it connected so I had to go into the case and reconnect it all. Overall I'm happy with the customer services but very disappointed in the quality of the build. There should also have been some packing on the inside of the case to prevent parts from coming loose and damaging others.

Product Quality
3/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes

No respect for customers, happy to take your money but refusing to resolve after sale problems

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationUpper Mount. Gravatt
Warranty Claim MadeYes
Electronics & Computing Shops

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ViewSouth East Queensland, QLD
  • 6 reviews
  • 2 likes

Lackluster Service

published

Customer service is bad, people are left waiting for no reason.
Every product has warranty and they claim that THIS particular product that I want to return has no warranty.
Ordered to have my PC air sprayed to clean, it was not clean.
I don't know why they have good reviews, my experience was terrible.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationMt Gravatt
Warranty Claim MadeYes

Questions & Answers

alexander290305
alexander290305asked
Online store

Hey, I was wondering what the average time it would take a package to ship to Melbourne, or if there was a way to see estimated time. Ty

1 answer
Computer Alliance
Computer A.Computer Alliance

We try to ship on the same or next business day from when you order by Parcelpost (to a residential address), or Startrack (to a commercial address). Commercial deliveries to Melbourne addresses are taking 2 to 5 days.

If we're sending to a residential address, then we're finding that stuff is quite fast to get to the local distribution centre (so it doesn't seem to matter much where its coming from) but is taking a long time between the local distribution centre and the final address. Australia post is still slow from the lockdown... It will take at least a week, probably 10 days and maybe more. Things are now improving since lockdown has ended.

Tracey H.
Tracey H.asked
Computer Alliance

If I were to buy a motherboard to pick up, how would I ask them to do a BIOS software update? Do I call them after I make the purchase or is there an option on the website?

1 answer
Computer Alliance
Computer A.Computer Alliance

Ring through to Sales and order the mainboard for pickup, they will organize the BIOS update for you and call when completed

Tracey H.
Tracey H.asked
Computer Alliance

Do you guys do BIOS updates for motherboards?

1 answer
Computer Alliance
Computer A.Computer Alliance

Hi Tracey, Yes our service technicians do Bios updates on request. Contact us via phone on 34213200 or visit the store

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Computer Alliance

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