DO NOT BUY HERE!
After service is terrible! Did not honour warranty for manufacturing fault!! DO NOT BUY FROM THIS SHOP!! Customer service from Mananger was rude and borderline abusive!
- Online store
Lack of understanding after sending the wrong item
After receiving an item that differed for what was ordered, organizing a quick replacement was impossible without allowing for lockdown
The website was nice and easy to use, customer service was good and prompt BUT.... the first time my custom desktop arrived the graphics was dead and also CPU fan was not attached to the heatsink, so I sent back the pc then when it was returned, it was working fine but my second harddrive was not seated correctly nor was it connected so I had to go into the case and reconnect it all. Overall I'm happy with the customer services but very disappointed in the quality of the build. There should also have been some packing on the inside of the case to prevent parts from coming loose and damaging others.
No respect for customers, happy to take your money but refusing to resolve after sale problems
I was loyal customer for more than 12 years and had few issues in the past with warranty claims but today they refused to replace my Corsair headset with faulty design which is causing pain and discomfort, there are some hard bumps inside earphones pressing against my ear. Have you ever seen any headset with bumps inside the earphones? After speaking with them over the phone, they told me to bring the hadset to the store for inspection. Computer Alliance technician told me that the faulty design is not a valid reason for returning the headset ...and there is also no option to upgrade to more expensive one. I also told them that they should contact the manufacturer and explain what is wrong with the headset and if they think that my complain is not valid I will accept that without any problems. They simply refused to help me out. I am done shopping at Computer Alliance. There are many other computer stores with lower prices and much better handling of warranty claims.
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Customer service is bad, people are left waiting for no reason.
Every product has warranty and they claim that THIS particular product that I want to return has no warranty.
Ordered to have my PC air sprayed to clean, it was not clean.
I don't know why they have good reviews, my experience was terrible.
Questions & Answers
Hey, I was wondering what the average time it would take a package to ship to Melbourne, or if there was a way to see estimated time. Ty
We try to ship on the same or next business day from when you order by Parcelpost (to a residential address), or Startrack (to a commercial address). Commercial deliveries to Melbourne addresses are taking 2 to 5 days.
If we're sending to a residential address, then we're finding that stuff is quite fast to get to the local distribution centre (so it doesn't seem to matter much where its coming from) but is taking a long time between the local distribution centre and the final address. Australia post is still slow from the lockdown... It will take at least a week, probably 10 days and maybe more. Things are now improving since lockdown has ended.
If I were to buy a motherboard to pick up, how would I ask them to do a BIOS software update? Do I call them after I make the purchase or is there an option on the website?
Ring through to Sales and order the mainboard for pickup, they will organize the BIOS update for you and call when completed
Do you guys do BIOS updates for motherboards?
Hi Tracey, Yes our service technicians do Bios updates on request. Contact us via phone on 34213200 or visit the store
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