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Computer Alliance

Computer Alliance

Online store, Physical store
4.8 from 2,599 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Computer Alliance

Reviews

  • Product Quality
    3.7 (18)
  • Return Claim MadeYes · No (23)
  • Shipping
    3.1 (11)
  • Customer Service
    1.4 (5)
  • Warranty Claim MadeYes · No (23)
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Reviewer Photos & Videos

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Andrew
Andrew Sydney, NSW

Tried to buy a video card online denied my purchase because they said they are facing a spate of credit card fraud

published

Bad service at all times
Must focus on a better business and stop treating everyone like a criminal bad bad

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedASUS ROG Strix GeForce RTX 3080 Gaming 10GB
Nisar A.
Nisar A.South East Queensland, QLD

One star because the router works

published

Website text is not user friendly or easy to read. Also my router I bought, I could not see if it was suitable for FTTN connections. It isn't. So I had to use an old modem with it. I wouldn't have bought this model of I had known. So product description not clear, and not easy to find what I wanted either, for the purpose I needed it for. Now I'm stuck with this product. Customer service not great either, staff unhelpful.

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTP-Link AX1500 Archer AX10
Tim
TimSydney, NSW
  • 7 reviews
  • 4 likes

Poor customer service - Blaming on internal system issues - refused to rectify simple order

published

Ordered items via Amazon Computer alliance. Found cheaper item on their eBay front.
Cancelled order via Amazon. Next day [Name Removed] cancels eBay order that had the discount.
Called and he refused to fix as he said they cant see where it came from in their system. "Too bad, you asked to cancel". Called reception raise complaint and asked to escalate. Turns out [Name Removed]was their highest manager. Just the attitude shown here lost my business.

  • Thumbnail
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Tibor
TiborSouth East Queensland, QLD
  • 3 reviews

Very bad customer experience after payment

published

I could get a Thinkpad laptop for a good competitive price, but the additional 3 battery warranty was overcharged.
However, my warranty information was incorrect(laptop) and missing(battery) in Lenovo's system.
After many contacts (email and phone) the team did not come back to me despite promising they will look into it (Emails to [Name Removed], Phone to [Name Removed] and [Name Removed]).

Very bad experience, never buy here again.
(Order #805719)

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Brent Bryan
Brent BryanSouth East Queensland, QLD

Mixed bag. some great staff and some total arrogant fools

published

Was told by the manager the fact I was disabled was irrelevant. despite all my business being through the national disability insurance scheme. very very rude and uncaring. all about the dollar these cowboys. there are cheaper and better run shops in Brisbane. sales manager a know it all that overstepped the mark. general manager I'm still pondering.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationmt Gravatt
Warranty Claim MadeNo
Grace from the 'burbs
Grace from the 'burbsGreater Melbourne (Inner), VIC

Product/price OK but no wrapping

published

The products/pricing & delivery R good/fast; but if I knew they'd just slap a label on the naked box I wouldn't buy from here. I don't need my postie making fun :)

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedThrustmaster TX Racing Wheel Leather Edition TM-0180
Natalie
NatalieSouth East Queensland, QLD

Internet Splitter

published
Product Quality
5/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMount Gravatt
Warranty Claim MadeNo

Related Articles

Previous
Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

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Wendy Z.20 Mar 2020
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Samuel Y.
Samuel Y.South East Queensland, QLD

Beyond rubbish

published

Hi guys,

This store is a black-hearted store. The sales prima facie looked very enthusiastic to customers. The thing is they earn you money with extra profit and an extremely bad attitude after you pay a deposit. As my experience, after I pay 300 deposit for my computer build-up, I am totally lost and ripped off. Josh and Britt as two very bad salespeople did that making me paying an extra 270 dollars extra with a very very very bad attitude. My total building up cost is 4200, which should be 270 less. I will NEVER come to this rubbish store in future

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationQLD
Warranty Claim MadeNo
Nic
NicSouth East Queensland, QLD

Great product, BAD online customer service

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Electronics & Computing Shops

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Vashta Nerada
Vashta Nerada
  • 2 reviews
  • 1 like

Delay after delay...

published
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedA computer
GGADS
GGADSGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 4 likes

Courier let down otherwise fast service

published
Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung 34" Ultra WQHD Monitor LS34J550WQEXXY
Alex
AlexSydney, NSW
  • 2 reviews
  • 2 likes

Sent product only less than 1/2 the cable

published

Sent power supply rm1000i with only half the modular cable, fail to mention anything on the posting, because of this one if my 1TB ssd fried, asking for review after purchase but when I complaint they just ignore it. Stay away or just hope all your purchase are OK, since basically there is no support after you purchase anything from them.

Product Quality
1/5
Shipping
4/5
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedRm1000i
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The reviewer stated that an incentive was offered for this review

Electronics & Computing Shops

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Peter
PeterSouth East Queensland, QLD

MSI Infinite 9SH-826AU GTX1660 Gaming PC

published

Monitor via redemption? the whole process is actually ridiculous, how do you review a product before you receive it. So Ive paid up, no monitor, Ive done the review and selected the monitor. Youd expect an email advising your monitor is on the way? Nope, a text? Nope, someone in the store helps? Nope, they dont even have a contact. Dont buy online from these guys, they dont even have contact relationships with their own suppliers.

Product Quality
1/5
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMSi Trident 3 9SA Gaming Desktop
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The reviewer stated that an incentive was offered for this review

MaverickConsumer
MaverickConsumerQueensland
  • 2 reviews
  • 13 likes

Good product, but can be improved.

published
Product Quality
4/5
Shipping
1/5
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMSi Trident 3 9SA-433AU
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Greg P.
Greg P.South East Queensland, QLD

Poor customer service

published

Lets be clear, this is a stockist, they are middle men for IT products, as such they need to have the highest regard for customer service.I was not satisfied with their service, and found their staff to be arrogant and rude. I wont be returning to this stockist, many other businesses with better people skills and desire to help. Very disappointed, did not feel like a valued customer. Also, the information that they scrape from customers serves their and third party promotion; be wary to understand what information you provide and how they will use and or sell to other users. Great range of quality products, but they are a stockist, a service provider and not a manufacturer.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMt Gravatt
Warranty Claim MadeNo
Product PurchasedDas Keyboard Model S Professional

Questions & Answers

Tracey H.
Tracey H.asked
Computer Alliance

If I were to buy a motherboard to pick up, how would I ask them to do a BIOS software update? Do I call them after I make the purchase or is there an option on the website?

1 answer
Computer Alliance
Computer A.Computer Alliance

Ring through to Sales and order the mainboard for pickup, they will organize the BIOS update for you and call when completed

Tracey H.
Tracey H.asked
Computer Alliance

Do you guys do BIOS updates for motherboards?

1 answer
Computer Alliance
Computer A.Computer Alliance

Hi Tracey, Yes our service technicians do Bios updates on request. Contact us via phone on 34213200 or visit the store

hotmud
hotmudasked
Online store

does the gigabyte b450m-h mainboard that i recently purchased from you require bios update to run amd ryzen 5 3600 cpu?
if so, how do i upgrade bios before installing the cpu?

1 answer
Computer Alliance
Computer A.Computer Alliance

Hi, No it doesn't require a BIOS update, you will see on the box that it has Ryzen 3000 Ready on it.

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Get an answer from our members and Computer Alliance representatives

Computer Alliance

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