Reviewer Photos & Videos
Great store other than one problem
The staff are helpful and didn’t try to sell me something more expensive when it wasn’t warranted. The problem with this store lies with one staff member, B. For the life of me I don’t know why the company keeps him on
The website was nice and easy to use, customer service was good and prompt BUT.... the first time my custom desktop arrived the graphics was dead and also CPU fan was not attached to the heatsink, so I sent back the pc then when it was returned, it was working fine but my second harddrive was not seated correctly nor was it connected so I had to go into the case and reconnect it all. Overall I'm happy with the customer services but very disappointed in the quality of the build. There should also have been some packing on the inside of the case to prevent parts from coming loose and damaging others.
- Online store
Poor customer service - Blaming on internal system issues - refused to rectify simple order
Ordered items via Amazon Computer alliance. Found cheaper item on their eBay front.
Cancelled order via Amazon. Next day [Name Removed] cancels eBay order that had the discount.
Called and he refused to fix as he said they cant see where it came from in their system. "Too bad, you asked to cancel". Called reception raise complaint and asked to escalate. Turns out [Name Removed]was their highest manager. Just the attitude shown here lost my business.
- Online store
Very bad customer experience after payment
I could get a Thinkpad laptop for a good competitive price, but the additional 3 battery warranty was overcharged.
However, my warranty information was incorrect(laptop) and missing(battery) in Lenovo's system.
After many contacts (email and phone) the team did not come back to me despite promising they will look into it (Emails to [Name Removed], Phone to [Name Removed] and [Name Removed]).
Very bad experience, never buy here again.
Slow to the point of being ridiculous
I work 16km from Computer Alliance but decided on a courier as I catch the train to work which makes pickup a little difficult.
Placed an order on Sunday afternoon and received an email that afternoon saying it had processed.
Item was picked up by the courier from the store on the following Tuesday night. It's now Thursday and the item is still in transit the the Pinkenba distribution centre where, presumably, it will be processed and actually sent out to me.
It sat in the store ready for 48 hours before the courier picked it up and, 4 days aft...
Fast movers ... BUT ...
Have had two kid’s school laptops go bang over the past few months, and being pretty well sick of the same old garbage available locally, decided to try these folks online.
For purchase number one, had researched online reviews to death, and decided on a particular model of Asus. They had it, well priced. Ordered, got it next day. Wowwww. Impressive despatch times! BUT ... a couple of little issues at play - firstly the model we had chosen had a biometric recognition feature. The computer we got from Computer Alliance did not, despite being id...entical model number?! What gives here?! The biometric one had an easily identifiable difference in the picture .... which was also shown in the photo used by Computer Alliance to advertise the model! So ... contacted them via online chat, and they explained that yes, even though model number was identical, and yes even though the photo suggested we would be receiving the model with biometrics, they simply used the photo provided by Asus in their ad, and some computers have differing features from photos provided by manufacturers despite exact same model numbers ... blah blah blah! They said it was essentially our fault since all model features were articulated in the text of the ad! Well ... silly us - to think we were naive enough to assume we were getting the model shown clearly in the ad. None of the online research we had done suggested that this model was even available without the biometrics .... so how would we know?! Next little niggle ... their webpage advertised extended warranty on Asus - including our model - limited time only. There was nothing to suggest we got this. Contacted them again and were told that since we ordered the goods via e’bay the extension didn’t apply. We couldn’t recall how we’d ordered it since we’d discovered Computer Alliance’s existence while searching on e’bay ... but had visited their online store at some point while researching and comparing models, and must have noticed the extended warranty thing at that point.
Don't mind the outdated website!
Don't mind the outdated website, they have a great range of products, best price and prompt delivery.
All in all a fine experience and would consider them again.
Excellent customer service, transparent, slow delivery, wide range of products, very competitive prices, Paypal charge
Just around Christmas I needed some IT products. Unfortunately, one of Computer Alliance competitors (Mwave, that also has good reviews and competitive prices), didn't deliver an item I paid for, despite checking availability in advance with them.
While waiting for the refund from Mwave (very slow, through PayPal) I checked with Computer Alliance.
Not only the item was cheaper but they replied (on Saturday) in real time assuring about having plenty of them.
Very professional, they delivered slowly but with messages, being Christmas/New Year tim...
I purchased 32GB of ADATA DDR4 RAM 2x16GB for a new iMac 2020 i7 3.8Ghz it runs perfectly well according to specification no compatibility issue at all. I'm happy with my purchase the shop staff were friendly and courteous but very busy on Boxing Day.
Dodgy refund policy
Had bought the wrong monitor unknowingly and tried to return and exchange for the correct one. Was charged 10% for the 'pleasure' of returning the item, even though the monitor I wanted to buy was $30 more expensive! They complained that the box had been opened. In that case, how would I know it was the incorrect monitor without opening it? I had reboxed it exactly the way it was and hadn't even connected the monitor to my computer. The staff extremely rude and was initially told that the manager was too busy to attend to my query. I am disgusted. I have been a loyal customer over the last few years and had recommended them to others. No more!
Can't Blame Them For The Shipping Process
I ordered a case and a hard drive. Instead of packaging it into 1 item (or put the hard drive inside the case box) it was sent as x2 parcels. The case I got the next day, which was great. The hard drive? Even though it was picked up from the same location to be delivered to the same destination, wandered off somewhere and didn't get delivered for another few days, which delayed me building the computer. I know it's not their doing but please keep this in mind for the future and just bundle it up into 1 parcel if possible.
Mixed bag. some great staff and some total arrogant fools
Was told by the manager the fact I was disabled was irrelevant. despite all my business being through the national disability insurance scheme. very very rude and uncaring. all about the dollar these cowboys. there are cheaper and better run shops in Brisbane. sales manager a know it all that overstepped the mark. general manager I'm still pondering.
Restocking Fee advertised on Website but not Instore or on Invoice
I was sold the incorrect item and the sales guy opened the packaging to check content before I walked out the door I didnt' realise this until I got home went back the following weekend and was charged a $40 restrocking fee on a $400 item I would never shop at this store again very poor customer experience save yourself the hassle shop at MSY or Umart.
Cannot be Trusted
Check your invoices as we agreed on a price and then the salesman puts it through at full RRP and thought i wouldn't notice.
Good and speedy service
as per Title, was easy to navigate site, competitive price, and speedy delivery. moreover a good range of products available.
Questions & Answers
does the gigabyte b450m-h mainboard that i recently purchased from you require bios update to run amd ryzen 5 3600 cpu?
if so, how do i upgrade bios before installing the cpu?
Hi, No it doesn't require a BIOS update, you will see on the box that it has Ryzen 3000 Ready on it.
Could you pse let me know who is CEO or Business Development Head or Sales Head of Computer Alliance?
Hi , do you have laptop "gl731gt-h7101t"??
If i order online, how long does it take to receive the goods?? Please reply. Thanks
Hi, we have this notebook in stock. Current delivery times are typically slower than normal, but it also depends on where you are. If you email email@example.com with your location details we can assist further.
speak to Alex. the only decent salesmen there
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