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Computer Alliance

Computer Alliance

Online store, Physical store
4.8 from 2,510 reviews · View Statistics

Reviews

  • Product Quality
    4.1 (71)
  • Return Claim MadeYes (10) · No (72)
  • Shipping
    3.8 (44)
  • Customer Service
    2.7 (26)
  • Warranty Claim MadeYes (4) · No (75)
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Reviewer Photos & Videos

  • Thumbnail
Dean i.

Dean i.South East Queensland, QLD

  • 5 reviews

Great store other than one problem

published

The staff are helpful and didn’t try to sell me something more expensive when it wasn’t warranted. The problem with this store lies with one staff member, B. For the life of me I don’t know why the company keeps him on

Product Quality
Customer Service
Nyasha

Nyasha

  • 2 reviews

Sloppy work

published

The website was nice and easy to use, customer service was good and prompt BUT.... the first time my custom desktop arrived the graphics was dead and also CPU fan was not attached to the heatsink, so I sent back the pc then when it was returned, it was working fine but my second harddrive was not seated correctly nor was it connected so I had to go into the case and reconnect it all. Overall I'm happy with the customer services but very disappointed in the quality of the build. There should also have been some packing on the inside of the case to prevent parts from coming loose and damaging others.

Product Quality
Shipping
Tim

TimSydney, NSW

  • 7 reviews
  • 4 likes

Poor customer service - Blaming on internal system issues - refused to rectify simple order

published

Ordered items via Amazon Computer alliance. Found cheaper item on their eBay front.
Cancelled order via Amazon. Next day [Name Removed] cancels eBay order that had the discount.
Called and he refused to fix as he said they cant see where it came from in their system. "Too bad, you asked to cancel". Called reception raise complaint and asked to escalate. Turns out [Name Removed]was their highest manager. Just the attitude shown here lost my business.

  • Thumbnail
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Tibor

TiborSouth East Queensland, QLD

  • 3 reviews

Very bad customer experience after payment

published

I could get a Thinkpad laptop for a good competitive price, but the additional 3 battery warranty was overcharged.
However, my warranty information was incorrect(laptop) and missing(battery) in Lenovo's system.
After many contacts (email and phone) the team did not come back to me despite promising they will look into it (Emails to [Name Removed], Phone to [Name Removed] and [Name Removed]).

Very bad experience, never buy here again.
(Order #805719)

Product Quality
Incentivised ReviewNo
Robert G.

Robert G.South East Queensland, QLD

  • 2 reviews

Slow to the point of being ridiculous

published
Shipping
Incentivised ReviewNo
Warranty Claim MadeNo
Related Articles
Previous

Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

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Wisey

WiseyToowoomba

  • 90 reviews
  • 101 likes

Fast movers ... BUT ...

published
Product Quality
Shipping

Don't mind the outdated website!

published

Don't mind the outdated website, they have a great range of products, best price and prompt delivery.

All in all a fine experience and would consider them again.

Incentivised ReviewNo
Paul

Paul

  • 4 reviews

Excellent customer service, transparent, slow delivery, wide range of products, very competitive prices, Paypal charge

published
Product Quality
Shipping
ordinarycookandy

ordinarycookandySouth East Queensland, QLD

Happy Camper!

published

I purchased 32GB of ADATA DDR4 RAM 2x16GB for a new iMac 2020 i7 3.8Ghz it runs perfectly well according to specification no compatibility issue at all. I'm happy with my purchase the shop staff were friendly and courteous but very busy on Boxing Day.

Product Quality
Customer Service
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Unhappy customer

Unhappy customerSouth East Queensland, QLD

Dodgy refund policy

published

Had bought the wrong monitor unknowingly and tried to return and exchange for the correct one. Was charged 10% for the 'pleasure' of returning the item, even though the monitor I wanted to buy was $30 more expensive! They complained that the box had been opened. In that case, how would I know it was the incorrect monitor without opening it? I had reboxed it exactly the way it was and hadn't even connected the monitor to my computer. The staff extremely rude and was initially told that the manager was too busy to attend to my query. I am disgusted. I have been a loyal customer over the last few years and had recommended them to others. No more!

Customer Service
Incentivised ReviewNo

Can't Blame Them For The Shipping Process

published

I ordered a case and a hard drive. Instead of packaging it into 1 item (or put the hard drive inside the case box) it was sent as x2 parcels. The case I got the next day, which was great. The hard drive? Even though it was picked up from the same location to be delivered to the same destination, wandered off somewhere and didn't get delivered for another few days, which delayed me building the computer. I know it's not their doing but please keep this in mind for the future and just bundle it up into 1 parcel if possible.

Product Quality
Shipping
Brent Bryan

Brent BryanSouth East Queensland, QLD

Mixed bag. some great staff and some total arrogant fools

published

Was told by the manager the fact I was disabled was irrelevant. despite all my business being through the national disability insurance scheme. very very rude and uncaring. all about the dollar these cowboys. there are cheaper and better run shops in Brisbane. sales manager a know it all that overstepped the mark. general manager I'm still pondering.

Product Quality
Customer Service
Anon123

Anon123South East Queensland, QLD

Restocking Fee advertised on Website but not Instore or on Invoice

published

I was sold the incorrect item and the sales guy opened the packaging to check content before I walked out the door I didnt' realise this until I got home went back the following weekend and was charged a $40 restrocking fee on a $400 item I would never shop at this store again very poor customer experience save yourself the hassle shop at MSY or Umart.

Customer Service
Incentivised ReviewNo

Cannot be Trusted

published

Check your invoices as we agreed on a price and then the salesman puts it through at full RRP and thought i wouldn't notice.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Leslie

LeslieSouth East Queensland, QLD

  • 2 reviews

Good and speedy service

published

as per Title, was easy to navigate site, competitive price, and speedy delivery. moreover a good range of products available.

Incentivised ReviewNo
Return Claim MadeNo
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Questions & Answers

hotmud

hotmudasked

Online store

does the gigabyte b450m-h mainboard that i recently purchased from you require bios update to run amd ryzen 5 3600 cpu?
if so, how do i upgrade bios before installing the cpu?

1 answer
Computer Alliance
Computer A.Computer Alliance

Hi, No it doesn't require a BIOS update, you will see on the box that it has Ryzen 3000 Ready on it.

Rajesh

Rajeshasked

Computer Alliance

Could you pse let me know who is CEO or Business Development Head or Sales Head of Computer Alliance?

No answers
율 김.

율 김.asked

Computer Alliance

Hi , do you have laptop "gl731gt-h7101t"??
If i order online, how long does it take to receive the goods?? Please reply. Thanks

2 answers
Computer Alliance
Computer A.Computer Alliance

Hi, we have this notebook in stock. Current delivery times are typically slower than normal, but it also depends on where you are. If you email sales@computeralliance.com.au with your location details we can assist further.
Regards,
Computer Alliance

Brent Bryan
Brent Bryan

speak to Alex. the only decent salesmen there

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Computer Alliance

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