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Computer Alliance

Computer Alliance

Online store, Physical store
4.8 from 2,550 reviews · View Statistics
See the Best Electronics & Computing Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Computer Alliance

Reviews

  • Product Quality
    4.3 (58)
  • Return Claim MadeYes · No (69)
  • Shipping
    4.1 (39)
  • Customer Service
    3.6 (14)
  • Warranty Claim MadeYes (1) · No (63)
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Reviewer Photos & Videos

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Nisar A.
Nisar A.South East Queensland, QLD

One star because the router works

published

Website text is not user friendly or easy to read. Also my router I bought, I could not see if it was suitable for FTTN connections. It isn't. So I had to use an old modem with it. I wouldn't have bought this model of I had known. So product description not clear, and not easy to find what I wanted either, for the purpose I needed it for. Now I'm stuck with this product. Customer service not great either, staff unhelpful.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedTP-Link AX1500 Archer AX10
Tim
TimSydney, NSW
  • 7 reviews
  • 4 likes

Poor customer service - Blaming on internal system issues - refused to rectify simple order

published

Ordered items via Amazon Computer alliance. Found cheaper item on their eBay front.
Cancelled order via Amazon. Next day [Name Removed] cancels eBay order that had the discount.
Called and he refused to fix as he said they cant see where it came from in their system. "Too bad, you asked to cancel". Called reception raise complaint and asked to escalate. Turns out [Name Removed]was their highest manager. Just the attitude shown here lost my business.

  • Thumbnail
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Tibor
TiborSouth East Queensland, QLD
  • 3 reviews

Very bad customer experience after payment

published

I could get a Thinkpad laptop for a good competitive price, but the additional 3 battery warranty was overcharged.
However, my warranty information was incorrect(laptop) and missing(battery) in Lenovo's system.
After many contacts (email and phone) the team did not come back to me despite promising they will look into it (Emails to [Name Removed], Phone to [Name Removed] and [Name Removed]).

Very bad experience, never buy here again.
(Order #805719)

Product Quality
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Wisey
WiseyToowoomba
  • 90 reviews
  • 104 likes

Fast movers ... BUT ...

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Paul
Paul
  • 4 reviews

Excellent customer service, transparent, slow delivery, wide range of products, very competitive prices, Paypal charge

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo

Related Articles

Previous

Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
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ordinarycookandy
ordinarycookandySouth East Queensland, QLD

Happy Camper!

published

I purchased 32GB of ADATA DDR4 RAM 2x16GB for a new iMac 2020 i7 3.8Ghz it runs perfectly well according to specification no compatibility issue at all. I'm happy with my purchase the shop staff were friendly and courteous but very busy on Boxing Day.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store LocationMt Gravatt Qld
Warranty Claim MadeNo

Can't Blame Them For The Shipping Process

published

I ordered a case and a hard drive. Instead of packaging it into 1 item (or put the hard drive inside the case box) it was sent as x2 parcels. The case I got the next day, which was great. The hard drive? Even though it was picked up from the same location to be delivered to the same destination, wandered off somewhere and didn't get delivered for another few days, which delayed me building the computer. I know it's not their doing but please keep this in mind for the future and just bundle it up into 1 parcel if possible.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Brent Bryan
Brent BryanSouth East Queensland, QLD

Mixed bag. some great staff and some total arrogant fools

published

Was told by the manager the fact I was disabled was irrelevant. despite all my business being through the national disability insurance scheme. very very rude and uncaring. all about the dollar these cowboys. there are cheaper and better run shops in Brisbane. sales manager a know it all that overstepped the mark. general manager I'm still pondering.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeNo
Store Locationmt Gravatt
Warranty Claim MadeNo
Leslie
LeslieSouth East Queensland, QLD
  • 2 reviews

Good and speedy service

published

as per Title, was easy to navigate site, competitive price, and speedy delivery. moreover a good range of products available.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedASUS AC2600 Dual-WAN VPN Wi-Fi Router
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Lawrence
LawrenceGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Good Customer Feedback and Replies

published

One of my orders were delayed by a whole week due to it running out of stock, customer service replied to my query and informed me of the situation instead of turning a blind eye towards a seemingly simple question. Thank you computer alliance, your help is greatly appreciated.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedGigabyte Z390 AORUS Motherboard
Glen S.
Glen S.South East Queensland, QLD

always a great experience

published

fast delivery, competitive prices and helpful online tools such as the pc build list.
only slight hang up was it was a bit of a pain to scroll through all the products of each catagory to find the right one in the system builder without the search function. if there was a way to sort by specific manufacturer in the drop down list it would help greatly. still a fantastic tool though

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

great service

published

working from home means a lot of online meetings, i ordered Wacom Intuos Medium Bluetooth Black PN CTL-6100WL/K0-C which is very helpful especially when sharing power points , as it allows you to write and draw on slides (much more flexibility than a mouse) to help explain what is going on. My grandson loves it too as he likes to draw .
product at competitive price . No fuss , will use computer alliance again :)
Delivered pretty quickly considering the COVID situation.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedWacom Intuos Medium Bluetooth
Costi
CostiSouth East Queensland, QLD

Asus G512

published

Very fast serving and very accurate advice. I am looking forward to test my computer to see if it is what I was thinking of.
I was satisfied of their services before and for this reason I was coming back. Best price and you have the option to update the product as you want.

Product Quality
Customer Service
Return Claim MadeNo
Store Location1517 Logan Road, Mount Gravatt
Warranty Claim MadeNo
Product PurchasedASUS ROG Strix G15 G512LW-HN038T
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Rod
RodCentral Queensland, QLD
  • 2 reviews

The product we purchased was excellent. Customer service very good. Technical advice not so flash.

published

Easy to navigate store. Great range of product and all good quality. The store had the product we needed and it was easy to find. It was in the reputable brand that we were chasing. Delivery very slow - Aust Post is pathetic.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo

Price gouging

published

This store is charging at minimum $200 more than any other retailer for the new graphic's cards.

PC Case Gear is selling the cards at the recommended retail price and Mwave is doing a raffle for the FE, take your money elsewhere.

Incentivised Review No
Return Claim MadeNo
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Questions & Answers

hotmud
hotmudasked
Online store

does the gigabyte b450m-h mainboard that i recently purchased from you require bios update to run amd ryzen 5 3600 cpu?
if so, how do i upgrade bios before installing the cpu?

1 answer
Computer Alliance
Computer A.Computer Alliance

Hi, No it doesn't require a BIOS update, you will see on the box that it has Ryzen 3000 Ready on it.

Rajesh
Rajeshasked
Computer Alliance

Could you pse let me know who is CEO or Business Development Head or Sales Head of Computer Alliance?

No answers
율 김.
율 김.asked
Computer Alliance

Hi , do you have laptop "gl731gt-h7101t"??
If i order online, how long does it take to receive the goods?? Please reply. Thanks

2 answers
Computer Alliance
Computer A.Computer Alliance

Hi, we have this notebook in stock. Current delivery times are typically slower than normal, but it also depends on where you are. If you email sales@computeralliance.com.au with your location details we can assist further.
Regards,
Computer Alliance

Brent Bryan
Brent Bryan

speak to Alex. the only decent salesmen there

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