Good shop - but returns take a while
Good shop but returns take a while. If you have to return a product then it can take a while due to shortages.
Really great service! Will always recommend!
I bought a gaming pc from computer alliance, it was all put together really quickly and they kept me in the loop for the entire experience.
There was a fault 10 or so months after buying the pc (not computer alliances fault) just a faulty part, they took the pc and found the issue and repaired it for free within two days of me giving the back the PC.
Will reccomend this company to ANYONE in the brisbane area and beyond, looking to purchase a gaming rig.
Only have had positive experiences with staff, and they went above and beyond to repair my pc.
Dodgy refund policy
Had bought the wrong monitor unknowingly and tried to return and exchange for the correct one. Was charged 10% for the 'pleasure' of returning the item, even though the monitor I wanted to buy was $30 more expensive! They complained that the box had been opened. In that case, how would I know it was the incorrect monitor without opening it? I had reboxed it exactly the way it was and hadn't even connected the monitor to my computer. The staff extremely rude and was initially told that the manager was too busy to attend to my query. I am disgusted. I have been a loyal customer over the last few years and had recommended them to others. No more!
Excellent prices, excellent support
After buying the parts online from their online store (super easy, fantastic prices) for my new gaming PC, I assembled it but there was no monitor signal.
I took it in on Saturday morning and the very helpful technician glanced at the parts and immediately identified the issue.
My PC was fixed on the same day free of charge.
I will definitely be returning and recommending them to friends and family!
Restocking Fee advertised on Website but not Instore or on Invoice
I was sold the incorrect item and the sales guy opened the packaging to check content before I walked out the door I didnt' realise this until I got home went back the following weekend and was charged a $40 restrocking fee on a $400 item I would never shop at this store again very poor customer experience save yourself the hassle shop at MSY or Umart.
I received fast service and delivery interstate even in these covid times.
Website was easy to navigate and products were a reasonable price.
When I needed to contact the service people, it was no trouble at all and they were really helpful
Good service , nothing to complain about
Worst experience ever
Never had a problem until something went wrong. I work in IT support and have done for the last 10 years. I ran all checks and provided the store with the links where AMD admitted to the issue with no resolution as of yet for the 5700 GPU and advised the store that the card would show no faults this is a software/driver issue on AMDs side.
I wanted to check the process as I handed the card in to be tested even though as I had told them the card was functioning and would show no fault if tested, so I called up to be spoken to in an abrupt and v...
amazing customer service
I brought a wrong graphics card model and unfortunately need to return it. Return process is clear, the guy who respond to my email is very patient and reply within a short time.
No respect for customers, happy to take your money but refusing to resolve after sale problems
I was loyal customer for more than 12 years and had few issues in the past with warranty claims but today they refused to replace my Corsair headset with faulty design which is causing pain and discomfort, there are some hard bumps inside earphones pressing against my ear. Have you ever seen any headset with bumps inside the earphones? After speaking with them over the phone, they told me to bring the hadset to the store for inspection. Computer Alliance technician told me that the faulty design is not a valid reason for returning the headset ...and there is also no option to upgrade to more expensive one. I also told them that they should contact the manufacturer and explain what is wrong with the headset and if they think that my complain is not valid I will accept that without any problems. They simply refused to help me out. I am done shopping at Computer Alliance. There are many other computer stores with lower prices and much better handling of warranty claims.
Cheating and Lier
I bought a Dell USB C D6000 docking station. The item comes with a USB C cable with USB C to USB A adapter. The specification claims this item supports three 4k monitors simultaneously. Actually, it only suppors two monitors when use USB A. No where say two monitors only when use USB C to A adapter, even in DELL official website. I returned the item next day and the guy promised to give full refund. However, I found they lied when I checked my bank account a few days late.
Service desk and support for DoA monitor
3 trips to and from the store for the monitor I purchased.
1st trip 20/5/2020 pick up monitor I purchased - found issue with monitor Dead on Arrival (DOA)
2nd trip 21/5/2020 for their CA techs to assess
3rd trip 25/5/2020 CA techs were able to replicate issue and I requested replacement, picked up monitor and returned home to find the same issue.
I contacted service support - they said it was a new monitor and it was for me to return and get a refund..
Each trip to and from is 40 minutes, takes me away from my job, takes my time and petrol. also mentally drains.. ...They offered a refund and an Australian Post barcode for me to print and return the monitor..
Customer service is bad, people are left waiting for no reason.
Every product has warranty and they claim that THIS particular product that I want to return has no warranty.
Ordered to have my PC air sprayed to clean, it was not clean.
I don't know why they have good reviews, my experience was terrible.
Happy with the purchase, fast delivery
Item was shipped super fast. My Emails answered promptly. The Product was amazing. Very very happy with everything. Items were better than expected and packaging was very secure and safe
The reviewer stated that an incentive was offered for this review
Item sent was not as described.
A DVD/Blu-Ray burner was advertised as USB 3. The item received was USB 2. An employee tried to tell me it was USB 3, but the Manufacturer (LG) confirmed it was USB 2. He made up a fanciful story in an attempt to convince me to keep it. It had a USB 2 cable to the PC and NO USB 3 cable. He tried to get me to accept his tale by saying the USB 2 cable which was supplied was in case the PC it was to be used on, had only USB 2 technology. Utter rubbish ... in fact a deliberate lie!
Another employee then tried to convince me to keep the item,...saying that the USB 3 item was no better than USB 2 for my useage. I had to get forceful with him to convince him I wanted what was advertised, not what he wanted me to keep. I had to write an assertive email to him to accept that they were wrong and I was right ... so I insisted on a full refund. No apology was forthcoming for the wrong item being sent, or for them wanting to convince me to keep the item.
Best Showroom in Brisbane
Computer alliance has the nicest PC showroom, I also ways enjoy visiting CA to see all the latest gaming rigs and laptops on display. Certainly gives me ideas for my next build. All round computer alliance is really good, great pricing, good sales staff, fast and fantastic after sales support.
Questions & Answers
does the gigabyte b450m-h mainboard that i recently purchased from you require bios update to run amd ryzen 5 3600 cpu?
if so, how do i upgrade bios before installing the cpu?
Hi, No it doesn't require a BIOS update, you will see on the box that it has Ryzen 3000 Ready on it.
Could you pse let me know who is CEO or Business Development Head or Sales Head of Computer Alliance?
Hi , do you have laptop "gl731gt-h7101t"??
If i order online, how long does it take to receive the goods?? Please reply. Thanks
Hi, we have this notebook in stock. Current delivery times are typically slower than normal, but it also depends on where you are. If you email email@example.com with your location details we can assist further.
speak to Alex. the only decent salesmen there
Get an answer from our members and Computer Alliance representatives
Other Electronics & Computing Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.