?
? !
1 photo
Computer Alliance

Computer Alliance

Online store, Physical store
4.8 from 2,506 reviews · View Statistics

Reviews

  • Product Quality
    2.6 (11)
  • Return Claim MadeYes (4) · No (12)
  • Shipping
    2.8 (4)
  • Customer Service
    1.0 (5)
  • Warranty Claim MadeYes · No (16)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
Tim

TimSydney, NSW

  • 7 reviews
  • 4 likes

Poor customer service - Blaming on internal system issues - refused to rectify simple order

published

Ordered items via Amazon Computer alliance. Found cheaper item on their eBay front.
Cancelled order via Amazon. Next day [Name Removed] cancels eBay order that had the discount.
Called and he refused to fix as he said they cant see where it came from in their system. "Too bad, you asked to cancel". Called reception raise complaint and asked to escalate. Turns out [Name Removed]was their highest manager. Just the attitude shown here lost my business.

  • Thumbnail
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Tibor

TiborSouth East Queensland, QLD

  • 3 reviews

Very bad customer experience after payment

published

I could get a Thinkpad laptop for a good competitive price, but the additional 3 battery warranty was overcharged.
However, my warranty information was incorrect(laptop) and missing(battery) in Lenovo's system.
After many contacts (email and phone) the team did not come back to me despite promising they will look into it (Emails to [Name Removed], Phone to [Name Removed] and [Name Removed]).

Very bad experience, never buy here again.
(Order #805719)

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Brent Bryan

Brent BryanSouth East Queensland, QLD

Mixed bag. some great staff and some total arrogant fools

published

Was told by the manager the fact I was disabled was irrelevant. despite all my business being through the national disability insurance scheme. very very rude and uncaring. all about the dollar these cowboys. there are cheaper and better run shops in Brisbane. sales manager a know it all that overstepped the mark. general manager I'm still pondering.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store Locationmt Gravatt
Warranty Claim MadeNo
Electronics & Computing Shops

Find out how Computer Alliance compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Anon123

Anon123South East Queensland, QLD

Restocking Fee advertised on Website but not Instore or on Invoice

published

I was sold the incorrect item and the sales guy opened the packaging to check content before I walked out the door I didnt' realise this until I got home went back the following weekend and was charged a $40 restrocking fee on a $400 item I would never shop at this store again very poor customer experience save yourself the hassle shop at MSY or Umart.

Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBrisbane
Warranty Claim MadeNo
Yasmeen

YasmeenBrisbane

  • 2 reviews
  • 1 like

Cheating and Lier

published

I bought a Dell USB C D6000 docking station. The item comes with a USB C cable with USB C to USB A adapter. The specification claims this item supports three 4k monitors simultaneously. Actually, it only suppors two monitors when use USB A. No where say two monitors only when use USB C to A adapter, even in DELL official website. I returned the item next day and the guy promised to give full refund. However, I found they lied when I checked my bank account a few days late.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedDell D6000 USB C Docking Station
Related Articles
Previous

Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
Next
Samuel Y.

Samuel Y.South East Queensland, QLD

Beyond rubbish

published

Hi guys,

This store is a black-hearted store. The sales prima facie looked very enthusiastic to customers. The thing is they earn you money with extra profit and an extremely bad attitude after you pay a deposit. As my experience, after I pay 300 deposit for my computer build-up, I am totally lost and ripped off. Josh and Britt as two very bad salespeople did that making me paying an extra 270 dollars extra with a very very very bad attitude. My total building up cost is 4200, which should be 270 less. I will NEVER come to this rubbish store in future

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationQLD
Warranty Claim MadeNo
Darrel

DarrelIllawarra, NSW

  • 3 reviews
  • 2 likes

Item sent was not as described.

published
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Nic

NicSouth East Queensland, QLD

Great product, BAD online customer service

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Vashta Nerada

Vashta Nerada

  • 2 reviews
  • 1 like

Delay after delay...

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedA computer
Electronics & Computing Shops

Find out how Computer Alliance compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Alex

AlexSydney, NSW

  • 2 reviews
  • 2 likes

Sent product only less than 1/2 the cable

published

Sent power supply rm1000i with only half the modular cable, fail to mention anything on the posting, because of this one if my 1TB ssd fried, asking for review after purchase but when I complaint they just ignore it. Stay away or just hope all your purchase are OK, since basically there is no support after you purchase anything from them.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedRm1000i
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Peter

PeterSouth East Queensland, QLD

MSI Infinite 9SH-826AU GTX1660 Gaming PC

published

Monitor via redemption? the whole process is actually ridiculous, how do you review a product before you receive it. So Ive paid up, no monitor, Ive done the review and selected the monitor. Youd expect an email advising your monitor is on the way? Nope, a text? Nope, someone in the store helps? Nope, they dont even have a contact. Dont buy online from these guys, they dont even have contact relationships with their own suppliers.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMSi Trident 3 9SA Gaming Desktop
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Greg P.

Greg P.South East Queensland, QLD

Poor customer service

published

Lets be clear, this is a stockist, they are middle men for IT products, as such they need to have the highest regard for customer service.I was not satisfied with their service, and found their staff to be arrogant and rude. I wont be returning to this stockist, many other businesses with better people skills and desire to help. Very disappointed, did not feel like a valued customer. Also, the information that they scrape from customers serves their and third party promotion; be wary to understand what information you provide and how they will use and or sell to other users. Great range of quality products, but they are a stockist, a service provider and not a manufacturer.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMt Gravatt
Warranty Claim MadeNo
Product PurchasedDas Keyboard Model S Professional
Zippidy

ZippidyGold Coast

  • 4 reviews
  • 2 likes

Extremely poor customer service

published
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMotherboard
BSW

BSWSouth East Queensland, QLD

  • 3 reviews

Dishonest management

published

Sold me item that won’t work on my home setup (I’m running 32bit and it only works on 64bit. They said very few people use 32bit now) and then charged “restocking fee” upon return despite this not being listed as return condition on invoice and return sales person agreeing I was sold the wrong thing. Would never recommend as too suspicious now what other things they are doing/charging for behind backs. Sales staff were friendly and honest but can’t say much for management.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationMount Gravatt
Warranty Claim MadeNo
Sev

SevBrisbane

  • 37 reviews
  • 60 likes

Representatives very hard to deal with

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedNVIDIA Shield
Electronics & Computing Shops

Find out how Computer Alliance compares to other Electronics & Computing Shops

Know better, choose better.

Compare all
Page 1 of 2
See all Computer Alliance reviews

Questions & Answers

hotmud

hotmudasked

Online store

does the gigabyte b450m-h mainboard that i recently purchased from you require bios update to run amd ryzen 5 3600 cpu?
if so, how do i upgrade bios before installing the cpu?

1 answer
Computer Alliance
Computer A.Computer Alliance

Hi, No it doesn't require a BIOS update, you will see on the box that it has Ryzen 3000 Ready on it.

Rajesh

Rajeshasked

Computer Alliance

Could you pse let me know who is CEO or Business Development Head or Sales Head of Computer Alliance?

No answers
율 김.

율 김.asked

Computer Alliance

Hi , do you have laptop "gl731gt-h7101t"??
If i order online, how long does it take to receive the goods?? Please reply. Thanks

2 answers
Computer Alliance
Computer A.Computer Alliance

Hi, we have this notebook in stock. Current delivery times are typically slower than normal, but it also depends on where you are. If you email sales@computeralliance.com.au with your location details we can assist further.
Regards,
Computer Alliance

Brent Bryan
Brent Bryan

speak to Alex. the only decent salesmen there

See all Computer Alliance questions

Get an answer from our members and Computer Alliance representatives

Computer Alliance

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.