Product/price OK but no wrapping
The products/pricing & delivery R good/fast; but if I knew they'd just slap a label on the naked box I wouldn't buy from here. I don't need my postie making fun :)
not overly impressed.
- wanted to order 2 SKUs not currently in stock
- emailed them, was advised "in stock at supplier, ETA likely a couple of weeks"
- after 3 weeks i ask for an updated ETA, advised one part arrived, other hopefuly end of week or early next week
- after 5 weeks from order, have to email again, other part still not in stock, "do you want to cancel that part or the whole order?" is the only response i'm given
- suggest that they should send me what they have now and the final part once it eventually arrives
- currently at 7 weeks from order, no update on second part but the other bits have arrived.
- get email to leave review here....
fwiw the 2 SKUs were from the same supplier, not different places or companies....Pros: - they've always replied to emails pretty quickly - the prices on the parts i *needed* were cheaper here than anywhere else and they're a weird part Cons: - i've had to chase them, no proactive updates - no forethought or offer with regards to "how about we just send you what's already here then sort the last bit out when it gets here?" - i'm still missing a part :(
My husband called ahead and ordered the 2 items we needed. He told them who will collect them and when I would be there to collect them.
Upon arrival the order was not picked or ready to go. I was told to wait in the back of the store for approximately 10 minutes for them to call me over.
When I was called over to the counter, the product we ordered could not be found. The only product they had was an opened product (used). No offer of a discount was offered. I asked what the price would be, the lady responded the full price. I asked for a ...discount. She said she did not have the authority to apply a discount for a used/opened product. I was again told to wait in the back of the store. I waited for 15 minutes while she served other customers. Finally the person who can apply a discount happened to walk into the customer service area. She asked and a discount was applied. I am happy with the products.
CA Online Store
Great Store and the staff were extremely helpful.
The Filtering on the left hand side of the website made it particularly easy to navigate.
I did like the messenger chat where Will was on hand to answer my questions without pushing product.
To that point, a very happy experience.
Different story when I started setting up the laptop and realised that the advice that I had been given was completely incorrect.
I was sold a video dock with a laptop that does not support USB-C despite being reassured that it did. I also purchased a third monitor on the back of that advice.
The reviewer stated that an incentive was offered for this review
- Online store
Courier let down otherwise fast service
I ordered a curved 34" monitor on Wednesday and the item left the warehouse on Friday - that's nice and fast and excellent. I was excited because I needed it and I was going to get it promptly.
The monitor got to Melbourne over the weekend and it was at the couriers on Monday morning. It sat there Monday, Tuesday, Wednesday, Thursday. I was getting quite annoyed as it was now late ...
I emailed them on Thursday and they emailed me back to say they would ask the courier.
Friday came and I had just about given up hope and was about to cancel t...he order as ask for my money back. At 5:15 pm on Friday, the courier delivered it. No phone call, no sorry we took so long, nothing. Just a standard email saying the courier had advised them the item was now delivered.
- Online store
Good product, but can be improved.
I won't deny that I am writing a review for gaining a free monitor (G27C4) from MSI as part of their promotion. With that in mind, the monitor and associated peripherals makes the purchase of this computer much more justifiable. But still, the matter of expansion is definitely a sour topic to discuss.
Anyway, I bought the i5 9400f model with GTX1650. In this generation of product lineups, CPUs and GPUs should be more than capable of handling 1080p and 2k gaming now. Naturally, hooking it up to my 4k Samsung smart TV at 60hz refresh rate...while running the Furmark benchmark yielded a disappointing 11 fps. However, with a lower resolution I should be fine. The I/O was stupid and confusing. I don't know Why there are 4 HDMI ports. I am aware that this computer is 'VR ready' but... not really. However, I really don't get why there are 4 HDMI ports!!! The 9400f is a CPU stripped of integrated graphics, but even then, there shouldn't need to be another 2 besides the one on the GPU. I still marvel at the ignorance of many consumers when they brag about the audio on their computers and I despise companies for being misleading or phrasing their advertising in stupid ways. For example, "a special hardware amplifier called 'Audio Boost'"-MSI's website. Ok... there's either an amplifier, or there is none. An amplifier IS a piece of hardware. There is no 'software' amplifier. Period. I know this because I am a DJ and music producer. Talking about audio I have some criticisms. Using my HD25's I checked the audio port on the front I/O. There was noise (buzzing, static)... I get it. I've built computers before and I know that the I/O are linked to the mobo through a cheap cable. I confirmed my suspicions when I used connected directly to the motherboard's amplifier from the back I/O. But this is ridiculous. You can't brag about your audio and allow customers to experience a letdown due to most likely cheap wiring! Furthermore, it's unacceptable to be excused simply because it wasn't a direct connection to the mother board's line out. The front I/O is where you reasonably expect people to plug their headphones in! But regardless, I know that the direct connection is quiet, so the DAC and amp shouldn't be too trashy. The RAM is SODIMM, unconventional but perhaps expected on an ITX computer? I don't know the CPU cooler but it's probably the stock cooler from Intel. It works.
The reviewer stated that an incentive was offered for this review
I do everything I can to avoid shopping here.
I wasn’t going to write a review, but since you emailed me and asked me to:
I bought a fairly simple item, just wanted to buy it and walk out. I was forced to give my name, email address and full residential address in order to complete the sale. Was told it was compulsory. I said I’d prefer not to as I don’t see the need and I would rather not get marketing material or that sort of thing. The salesperson stifled a laugh and told me that wouldn’t happen. Then you email me and ask me to write a review...
Have shopped here a few times when I can’t find something elsewhere. Really don’t like it. Always something odd happens.
MSI GL63 Purchase....
Store had a lot of notebooks on demo/powered on.. Great. Store was very busy (Sunday 30June - tax time). Was hard to get salesman to help with purchase...few staff at checkout counter not doing anything however. Did purchase using zip pay...had to prompt salesman (I think he was the Manager) for a computer to use so I can do the online order. Did not ask if I wanted a mouse, monitor etc etc. Good prices and range of products made up for experience.
Fast Computer, Low Sound Quality...
The store interface was easy to navigate...
I was not so satisfied that I could only choose between a couple of brands....
I rated the product I bought 3 stars because I am highly dissatisfied with the sound quality of my laptop. It is very low altogether and once put at the highest volume the sounds distorts and pops, which shows proof of a low quality product. Only thing I was satisfied with was the speed of the laptop. I am considering a return. I spent over 2,000 AUD and I can't even get a good sound quality. Step your game up computer Alliance!
I was very pleased with the price for the laptop I purchased, and the relatively quick delivery. I was underwhelmed by the payment, invoicing, and receipting process, which left a fair bit to be desired and made my reimbursement from my workplace unnecessarily laborious, however the staff did try to be helpful and replied to my email over the weekend.
I bought a 2080Ti got it for a really good price lowest I've ever seen it. Site is easy to navigate and they have a good range.
The only downside is shipping I would avoid Star Track took a week and a half to get a product with express shipping with other couriers I usually receive goods in 48 hrs.
- Physical store
Vive VR headset
I purchased HTC Vive and I like it when it works, Google " Vive headset not tracking" for a better picture. After setup it worked fine until I shifted my PC to the other side of the room, I left the base stations where they were and that is when I ran into tracking problems [headset not working] so I shifted it back and it worked again. A few weeks later I thought I had resolved the problem and tried relocating my PC again, same result, headset not tracking, I shifted it back again and then had problems with the base stations not picking ...up, they had not been moved and I have just fixed that, for now. I also checked the internet download speed at the new location I had for my PC [WiFi connection] and it was a bit slower than its current location this indicates some interference which could be affecting the Vive, I think the Vive is pretty sensitive to interference of any kind and that is what they are not telling you. However if you can cope with that the ability to move around even in a limited fashion still beats the sit or stand options hands down. Though I think this may well go the same way as 3D for similar reasons, pity because I like both.
Questions & Answers
Hey, I was wondering what the average time it would take a package to ship to Melbourne, or if there was a way to see estimated time. Ty
We try to ship on the same or next business day from when you order by Parcelpost (to a residential address), or Startrack (to a commercial address). Commercial deliveries to Melbourne addresses are taking 2 to 5 days.
If we're sending to a residential address, then we're finding that stuff is quite fast to get to the local distribution centre (so it doesn't seem to matter much where its coming from) but is taking a long time between the local distribution centre and the final address. Australia post is still slow from the lockdown... It will take at least a week, probably 10 days and maybe more. Things are now improving since lockdown has ended.
If I were to buy a motherboard to pick up, how would I ask them to do a BIOS software update? Do I call them after I make the purchase or is there an option on the website?
Ring through to Sales and order the mainboard for pickup, they will organize the BIOS update for you and call when completed
Do you guys do BIOS updates for motherboards?
Hi Tracey, Yes our service technicians do Bios updates on request. Contact us via phone on 34213200 or visit the store
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