Appalling lack of accountability
I ordered 2 bedside tables through this company. Initially, they were helpful with the purchase which I had to complete over the phone as I couldn't complete the purchase online. Said if I had any problems, to give them a call. Well, I did have problems. The bedsides were not as pictured - a significant feature missing. When I rang to seek some assistance (the manufacturer was not willing to address the problem), I was very curtly told I had to deal with the manufacturer and they couldn't assist. When I queried why they had said to contact them...if I had any problems, the response was 'I dunno'. I am currently pursuing the matter through consumer affairs. And, they are still advertising the bedside tables despite knowing they are not being manufactured as pictured any more.
Dodgy business practices
Bought a coffee table from them. Placed order over the phone with credit card with connect furniture staff. Got sent the wrong table. Called them back...guess what " we cannot help you, go direct to retailer "....retailer doesn't have contact numbers ...only email...which they didn't reply to..now stuck with wrong table and connect dusted their hands off...even though invoice has been generated by them...they simply don't care...worst ever company..will report them
saw a lamp i loved and then made an enquiry, the retailer was in Melb so went and picked it up the next day. He also gave me a really good discount.
I don't know why there is so many bad reviews regarding these guys but my experiences were fantastic, they called me, supplied me with a price and delivery and arranged payment, all I did was call the retailer and confirm my order & date for delivery which any normal person would do so, the order came in a matter of few days...people need to learn to follow through with any orders despite going through them, it doesn't hurt & it gives you the piece of mind your after!
No communication. No care. Do not buy through this seller.
I was in the market for a bunk bed for my two young boys. Saw one I liked on Connect Furniture so I enquired about availability and delivery. Was encouraged to purchase quickly as only two left in stock. I bought the bunks and waited for them to arrive. And waited. And waited. And waited. In the meantime I had sold my kids' bed frames and they had been sleeping on the floor on their mattresses for two weeks as they told me that it would take 5-10 working days. When I finally got hold of them, I was told that the actual seller was responsible fo...r delivery. They gave me the phone number of the seller and there began another 2 weeks of to-ing and fro-ing. Seller claimed that Connect Furniture was to arrange delivery and vice versa. After another 2 weeks I managed to cancel my order and receive a refund. No apology. No sevice. No communication. Do yourself a favour and don't even bother with this mob.
Thrilled with the result!
I placed the order on Monday and received it on Friday of the same week. I was kept up to date on the progress of the order every step of the way. I would not hesitate to use Connect Furniture again.
Under no circumstances use these people..
June 2014 ordered 2 bedside tables.. 30 December 2014 have not received them.
No customer service no reply to emails..
They offload order to a manufacturer distributor but after that you are on your own..
Unfortunately this type of business is more and more common in Australia where money is collected for doing absolutely nothing..
Love it and another good experience
The retailer posted accurate pics and contacted me promptly. Retailer was close so went by and had my products loaded promptly
RUN AS FAST AS YOU CAN! These people are unbelievably BAD!
Started negotiating on 27th March and on 1st May I paid in full $552 for a simple custom-size storage box. (couldn't believe how long it took me to get to that point - should have pulled the pin before I paid!!) After hundreds of emails and phone calls to find out when I could expect it, the order was mysteriously missing and they sourced another supplier who could do it cheaper and I should expect a $157 refund! ha! Many calls and emails later I finally gave up and cancelled the order three times! They completely ignored me and eventually d...elivered a monstrosity of a box to my door on the 7th October. 5 MONTHS FOR A BOX!!!! The box had a leg missing, no lining at all - bare plywood inside, the workmanship looked like the kid down the road had gone mad with a staple gun trying to hold in stuffing and vinyl overlapped into the inside of the box and the connecting line that stops the lid falling back was a bit of vinyl stapled with a hundred staples to keep it there! Unbelievably ugly! I took photos and immediately rang / emailed them to Connect. They were all apologies and offered to pick it up and refund our money. being a bit wary by now, we decided to keep it and my husband would fix it up providing we could get an additional refund that would see us paying only $300 for the box. I have rung and emailed countless times and as always, they are on the phone or in a meeting and will NEVER RETURN YOUR CALL. Having read through the other reviews, I cannot believe these people are still in business and I would like to call on others who have had bad experiences to put in a joint bid to the current affairs programs to see if they are interested in taking this up!
Don't buy from them!!
Ordered a bedside tabe in May, told it was on back order. Have never received the item 4 months later. They have advised they won't refund and can't seem to supply the item. They do not return phone calls, I should have read the reviews like many others, DON'T BUY FROM THEM!!
Purchased a product that turned out to be discontinued and 2 months later still waiting for someone to confirm a refund after many emails and phone calls! Worst experience I've ever had, definitely not worth the stress and energy of ever purchasing anything from them. My situation seems to be echoed in many others reviews. I have learnt it pays to read reviews about a site before purchasing!
Immoral and dishonest!
Very happy customer!
I am truly surprised by some of the reviews I have read about Connect Furniture as I personally have had such a great experience. My fiancé and I had been looking tirelessly for a new coffee table and were pleasantly surprised when we came across the Connect Furniture website. It was so easy to browse through their range and purchasing was made even easier by their helpful and friendly staff. Thank you Connect Furniture for the service and help. Will definitely be recommending friends and family to your sight.
Ordered some stools at the start of June. Called at the start of July asking why I had still not received them, it took them two weeks and several phone calls to tell me my order had been placed incorrectly on there end. I have now spent the last two weeks trying to get a refund for products I never received. No one will ever return a call. Absolutely useless!!!
One of the worst buying experiences of my life. They were all to happy to take my money, and did a disappearing act when it came to giving me any information of my purchased product.
Management was always "out of the office" or " In a meeting"! Seems to be that they just didn't want to answer any of my questions.
I wish I had read up on reviews before I purchased, as the majority of reviews all have the same message.
Want a Nightmare with that Discount??
Purchased from this company, and honestly don't know how they are still in business! It's true the pricing maybe competitive but the headache / migraine you get with it is priceless! They are a furniture broker only, from my experience once the sale has been completed customer service ends. I had a consumer guarantee issue and was reminded that they are just a broker (handle the sale only), the supplier / manufacturer has to deal with the issue but they wouldn't supply the manufacturer's details although it states clearly on their invoicing they will - be prepared for a nightmare! I'm seeking advice on taking this matter further. Wish I had read and listened to the other reviews and ran!
Finding furniture is a breeze!
I found Connect Furniture easy to use to compare furniture options. We had just moved into a new house and needed a new lounge. Their pricing was competitive and our modular lounge was delivered within a few days. Being able to compare options on their site was definitely a time saver, very satisfied with the service would not hesitate to use in future.
After reading some other reviews this organisation needs to be investigated
After reading some other reviews this organisation needs to be investigated by ARA Australian Retailers Association. I too have been given the nonsense story every 30 times I rang to speak to the manager .. That he or she are not there .. They never ever return ph calls and to try get a refund is an absolute nightmare... When you shop online If you add an item to your cart means its in stock , we'll guess what it wasn't in stock ... After making ph calls to find out where my order is they tell me it's out of stock and they couldn't find my ord...er . After two weeks they finally found my order this is now 6 weeks from when we paid and ordered for goods.. Up to this day still spoke to no manager n still awaiting refund... Department Of Fair Trading here we come... I am very patient person normally but Connect have taken me over the edge .. I wish no other the same experience I received and If I could give them minus give stars I would.. The bed we chose Worse Service ever
Avoid this Company!
What a nightmare! Six weeks after I ordered and paid over a thousand dollars for my lounges and I still have not received them! To make matters worse, Connectfurniture does not return phonecalls about this order. All the staff are either "in a meeting" or "on another phonecall" (presumely with other people making a complaint about their order").The people who do take your call are friendly enough but nothing ever gets done and you never hear again until you ring them in the next week or two hoping that somehow you may receive your order. Hopele...ss! Go and shop in a store, even if you pay more because the stress of Connectfurniture and their inability to respond to calls and process orders is not worth it! I am still wating for my order! Update: After 8 weeks and a report to Fair Trading I finally received my two lounges. They are the wrong colour! I ordered light grey, these are definitely brown. I looked on the Connectfurniture site and it looks like light grey is not available anymore. No one contacted me about this previously, as I would have changed my choice to another light colour, never brown. Disgusted! After all the stress of receiving my order I could not even be bothered changing them because I will have to wait another eight weeks. Avoid this company. So disappointed. Absolutey nothing Where do I start? Inefficient, disorganised, irresponsible, terrible service, bad communication.
I purchased an almost $1000 entertainment unit back in late May. I was called a few days later to say it was no longer being made and that I was entitled to a refund. It is now mid July and I am still waiting for that refund. After countless phone calls and excuses I am taking this further to Consumer Affairs. Slow moving and full of excuses. I shall not be buying from them ever again. Be warned.
Slow moving and full of excuses
We recently downsized and, as a result, needed to purchase several new pieces of furniture. Each time I checked the Connect Furniture site I found what I was looking for much cheaper than anywhere else. The ordering process was very simple and delivery speedy and efficient. But the real bonus was the customer service I experienced. I received assistance with a couple of my purchases, due to my requirements being complicated, which went above and beyond anything I have experienced before. The staff at Connect Furniture actually contacted me befo...re I had to contact them, and could not have been more helpful and friendly. I would recommend Connect Furniture to anyone and will definitely be buying from them again. Outstanding customer service, quality goods and great prices.
Don't buy from this company if you don't want to get stuffed around. I wish I had read other reviews before I made my purchase.
I purchased a bookcase in April and after many phone calls that were never returned due to "oh the person you need to speak to is currently on the phone or out of the office, can they call you back" which they never did and then sent many emails chasing up the status of my order, followed up with a phone call that I insisted that I stay on hold until "that" person became free. I told them I wanted a refund on my unde...
Great product, excellent service!
I recently purchased a headboard through Connect Furniture. The process was very easy and stress free, and all correspondence with Connect Furniture was friendly and helpful. Also, my headboard was delivered within a few days, which was sooner than I expected. The product was exactly as the website described, I'm a very happy customer.
Very happy customer
I recently purchased a leather lounge from ConnectFurniture and must say was quite impressed by the whole experience. Not only is my lounge exactly what I expected and something I like to show off now when I have guests over, but the before, during and after of my purchase were almost infallible. Took a week longer than expected eta to arrive but I find in my experience with freight companies that is to be expected as often certain things are out of anyone's control. Will definitely purchase again when the need for furniture calls!
Quality product, friendly and knowledgeable staff
Best way to buy furniture!!
Between me and my partner we were finding it very hard to pick a place to buy out furniture until we can across Connect Furniture. They were polite friendly and very efficient. First we found what we wanted then we contacted them. We didn't have much time as we were moving in very soon. From the time we called to discuss a product to the time it arrived at our door was 48 hours. We were both amazed at the service and guarantee we were given.
I would strongly recommend to anyone that doesn't have time to go in store to give the guys a call, they will make your purchase so much easier.
And just to sum them up in one word.
Reliable, great service
Amazing service. Great communication!
Recently purchased from connect furniture and was especially impressed by the good communication I recieved in relation to shipping and questions I had re: quantity necessary. Positive experience overall!
I was surprised by some of the reviews I read as the service I recieved was really fantastic. The quality of what I purchased was especially great
Reliable, good communication
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