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Appalling customer service
Sunday the 2nd of January we entered the Hurstville Connor store, three staff working and we were the ONLY customers in the store, walked around for 5 mins and NO ONE offered to help us or even acknowledge us. The assistant manager was watching his phone and the other two were walking around completely ignoring us! I would imagine being retail workers that they receive penalty rates for working on a Sunday so I would have expected that they would at least try to earn their wages.
Terrible customer service - no solutions to resolve
I’m a member and won’t be shopping again with Connor
Inquired about costs trying to order online, trying to buy the following night which had increased overnight.. Ask why? Nothing
Also, Have Been buying clothes for years - complained 2 of my shirts, neck area’s have gone lose after 1 wash
I bought a present for my boyfriend birthday, paid express delivery, two weeks later they wrote to me they didn't have it in stock, I was completely embarrassed. don't buy on their website, they don't have their system prepare to do online sales properly. Don't risk it.
Poor customer service
Bought a pair of shoes and waited for a week for my size to come from another store after a week I rang to see they had arrived I was told they would look into it and ring me right back! I never received a phone Call.The next day I rang again got same spiel and if I wanted go pick them up myself,how long does take to move from one store to another when they are only 15 mins apart. Still waiting on a call.........
Product came on time,
The items I ordered came exactly on time and were exactly like as it was shown with great quality. Order wasn't delayed unlike other stores where it was delayed due to Covid-19. I am over all satisfied with my order and the service.
Money rip off
Bought a cConnor shirt for my BF pre sale. Went to return it and sale was on. They only wanted to refund me the sale price and not the price I paid. WTH! surely that's not legal. The shop assistant told me it was their policy and too bad I bought pre sale. Kicked up a bit of fuss and got the full refund from a very condescending shop assistant. Just a heads up guys. Be careful
Really disappointing online experience. Items just didnt turn up. Tracking was vague, i could find out what courier it was suppose to be on. I did get a refund but no explanation for non delivery. I was left feeling very unimportant
Great deals online if you can actually get them
Great if you can get it
Two days ago tried in store, my sizes available, tried to order through click and collect, but not working, so order online which shows up as available, now today get an email saying it's out of stock, when available in store, online experience is very bad, take my money on the spot only to be told two days later I'll be getting a refund, not in stock, when available in store, how about making the effort and seeing if it's available in store if there's an issue at your warehouse when told online available. Why would I want the rest of my order when the main purchases get refunded???
Don't think I'd be shopping online at Connor again. Very dissatisfied.
Price on tags not honoured.
Just left Connors store at Harbour town. Went to purchase a shirt priced (reduced) at $10. Salesperson said it was priced incorrectly. I queried"Don't you have to honour the lowest price on the tag?". She said no, it was an error. When I showed her ALL the shirts ( exactly the same) were all priced the same she said it was human error and said she would not honour the lowest advertised price.
At law, she may be right or may be wrong. However, 3 of us walked out of the store leaving the other items we had intended to buy. As a family including 4 boys all within their "target market" they now have 4 detractors to the brand rather than advocates. Talk about winning the battle and losing the war.
Inept Customer Service
Placed an order for a men's casual shirt. The website states it has same day dispatch. The order was placed 1st April 2020. It is now the 4th April 2020 and my order has not been shipped. I have contacted Connor by email and phone, still no reply. I have checked with my bank, Connor has taken my money. Is it Connor or con ?!
Excellent staff good clothes and prices when on special.
Kimberly at the coomera store is excellent and the perfect example of customer service and and always happy and willing to assist with great advice. Maybe some more reasonable prices will be better.
Don’t purchase from this company
Connors had a sale online when I purchased a Hoodie for $10 plus P&H $10.
When the Hoodie arrived they had sent me the wrong size XS (extra small), I had ordered a 2XL, I don’t know how they can dress themselves in the morning when they can’t tell the difference between a child’s size and a large males. The fabric is tissue thin and very poor quality - you get what you pay for I guess and this appears to be a $20 donation to some fly by night company. I emailed them asking to exchange it but they didn’t bother to reply to my email, apparently t...
3rd Class, Pathetic & Horrible Customer Service!!!
This is Mandy here. Could you please let me know if your return/exchange policies vary from different stores and for different people? I strongly believe that it's the case as your guys in different stores say different things and follow different policies which isn't even in line with your policy being written on your website.
My wife had purchased a long coat (gray) last year in late Aug for giving it as a gift to me. However, I didn't get a chance to wear it last year as it was almost the end of winter season. This year, in June, when I...decided to wear it while going to a party, I found its size was quite big, it wasn't fitting well and I didn't like its stuff as well. So, we went to Connor store at Fountain Gate, Narre Warren, VIC to just confirm once if it's possible to return or exchange it. The guys said yes it can be exchanged with another item but can't be refunded. We said yes it's perfectly fine to exchange with another item, but we didn't have the coat with us that day as we went to the mall for some other purpose and saw Connor on the way, so just thought to confirm this thing once. So, last week we went to another Connor store at Pacific Werribee Shopping Centre, Hoppers Crossing, VIC with the coat this time as we thought to exchange it. We explained everything to the guys at the pay counter and he asked if we want a refund or exchange. We said we are fine with either option but exchange should be fine if we can find something good in its place. He said ok and advised us to go and have a look at clothes. Then, we spent at least 1.5 hours trying myriad outfits (jackets and trousers) and finally shortlisted 2 trousers. When we went on to the pay counter and asked the guy, which was different this time as the previous guy was busy somewhere else, to exchange the coat with these trousers. He blatantly said no it can't be exchanged or refunded as it's almost a year old. We said we've already explained everything to the other guy that why it took us long time to come back and he was ok to either refund or exchange it. Then, he (new guy) confirmed with the old guy and one girl over there and asked us to furnish the receipt and tags. We said we had already provided the receipt to the previous guy and we don't have the tags now, the reason for which we had already explained to the old guy. Who gives a gift to anyone with the tags on it??? We tried to convince him badly but he didn't acquiesce to it and declined for the exchange or refund. Why the hell that previous guy didn't tell us this thing before??? We wouldn't have wasted almost 2 hours in trying out different attire!!! When we asked this question to the new guy and that girl, they said he (old guy) is a new employee and doesn't know anything which was a blatant lie as he (old guy) didn't look new joinee at all seeing his confidence!! Even if he was, then why he didn't confirm anything from those experienced (so called) people before committing/promising anything??? Didn't he get any training before hitting the floor??? Or don't you give any trainings at all to anyone before they hit the store??? Don't you people have any ethics, management, strategy, etiquette??? Is it a new way of mortifying and tormenting your customers unnecessarily or should we consider it as "racism" as we are Indians??? It was an exorbitantly pathetic and horrible experience which led to an extreme degree of humiliation and harassment by all those guys!!! I've never seen such a 3rd class and horrid customer service ever in my life wherein customers are chagrined so badly!!!
Deceptive online shopping.
Had to return several clothes items because their online shopping is deceptive. The clothese were jumpers and they were very thin, wrong size and poor quality. They ask you for reviews by email but they don't display any reviews below 4 stars so it's a complete waste of time. So on their online shopping items there is only deceptive 4 and 5 star reviews on each item.
Store manager, Capalaba Park S/Centre, Queensland Kylie was very helpful, honest and keen to ensure customer got first rate service. A credit to your organisation. Went that extra yard to make enquiries on behalf of the customer to meet my requirements.
Questions & Answers
Are Connor foot ware made in Australia
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|Category||Physical Shops, Footwear Shops & Brands and Clothing Shops & Brands|
|Mens / Womens Clothing||Mens|
|Labels Sold||Own Label|
|Buy Now, Pay Later Options||None|
|Type of Footwear Offered||Casual & Dress Shoes|
|Clothing Type||Formal / Cocktail, General / Everyday and Office / Businesswear|
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